CISCO Unity Connection to Unified Messaging User Guide

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Mauthenga ogwirizana amapereka malo amodzi osungiramo mauthenga amitundu yosiyanasiyana, monga ma voicemail ndi maimelo omwe amapezeka kuchokera ku zipangizo zosiyanasiyana. Za example, wosuta atha kupeza voicemail mwina kuchokera imelo obwera kudzabwera kudzagwiritsa ntchito kompyuta sipika kapena mwachindunji mawonekedwe foni.

Zotsatirazi ndi seva yamakalata yothandizidwa yomwe mutha kuphatikiza nayo Unity Connection kuti mutsegule mauthenga ogwirizana:

• Microsoft Exchange (2010, 2013, 2016 ndi 2019) maseva
• Microsoft Office 365
• Cisco Unified MeetingPlace
• Seva ya Gmail

Kuphatikiza Kugwirizana kwa Umodzi ndi Seva ya Kusinthana kapena Office 365 kumapereka magwiridwe antchito awa:

• Kulunzanitsa maimelo a mawu pakati pa Unity Connection ndi Exchange/ Office 365 mailboxes.
• Kufikira mawu-to-speech (TTS) ku Exchange/Office 365 imelo.
• Kupeza makalendala a Exchange/ Office 365 omwe amalola ogwiritsa ntchito kuchita ntchito zokhudzana ndi misonkhano pafoni, monga, kumva mndandanda wamisonkhano yomwe ikubwera ndikuvomera kapena kukana kuyitanira kumisonkhano.
• Kufikira kwa ma Contacts a Exchange/Office 365 omwe amalola ogwiritsa ntchito kuyitanitsa ma Contacts a Exchange/Office 365 ndikugwiritsa ntchito zidziwitsozo pamalamulo otumizira mafoni komanso poyimba mafoni otuluka pogwiritsa ntchito malamulo amawu.
• Kusindikiza kwa maimelo a Unity Connection.

Kuphatikiza Unity Connection ndi Cisco Unified MeetingPlace kumapereka magwiridwe antchito awa:

• Lowani nawo msonkhano womwe ukuchitika.
• Imvani mndandanda wa omwe atenga nawo mbali pa msonkhano.
• Tumizani uthenga kwa okonza misonkhano ndi otenga nawo mbali.
• Konzani misonkhano yofulumira.
• Letsani msonkhano (umagwira ntchito kwa okonza misonkhano okha).

Kuphatikiza Unity Connection ndi Gmail Server kumapereka magwiridwe antchito awa:

• Kulunzanitsa maimelo a mawu pakati pa Unity Connection ndi Gmailboxes.
• Kufikira mawu ku kuyankhula (TTS) ku Gmail.
• Kupeza makalendala a Gmail omwe amalola ogwiritsa ntchito kuchita ntchito zokhudzana ndi misonkhano pafoni, monga, kumva mndandanda wamisonkhano yomwe ikubwera ndikuvomera kapena kukana kuyitanira kumisonkhano.
• Kupezeka kwa ma Gmail omwe amalola ogwiritsa ntchito kuyitanitsa ma Gmail ndikugwiritsa ntchito zidziwitso pamalamulo otumizira mafoni komanso poyimba mafoni otuluka pogwiritsa ntchito malamulo amawu.
• Kusindikiza kwa maimelo a Unity Connection.

Zambiri Zamalonda

Mauthenga ogwirizana amapereka malo amodzi osungiramo mauthenga amitundu yosiyanasiyana, monga ma voicemail ndi maimelo, omwe amapezeka kuchokera ku zipangizo zosiyanasiyana. Imalola ogwiritsa ntchito kuti azitha kupeza maimelo amawu kuchokera ku ma inbox a imelo pogwiritsa ntchito olankhula pakompyuta kapena mwachindunji kuchokera pa foni. Unity Connection ikhoza kuphatikizidwa ndi ma seva osiyanasiyana amakalata kuti athe kutumiza mauthenga ogwirizana.

Ma seva Othandizira Maimelo

• Cisco Unified MeetingPlace
• Google Workspace
• Kusinthana/Ofesi 365

Mauthenga Ogwirizana ndi Google Workspace
Unity Connection 14 ndipo kenako imapereka njira yatsopano kwa ogwiritsa ntchito kuti azitha kupeza mauthenga amawu pa akaunti yawo ya Gmail. Kuti muchite izi, muyenera kukonza mauthenga ogwirizana ndi Google Workspace kuti mulunzanitse mauthenga amawu pakati pa Unity Connection ndi seva ya Gmail.

Kuphatikiza Unity Connection ndi seva ya Gmail kumapereka magwiridwe antchito awa:

• Kulunzanitsa maimelo a mawu pakati pa Unity Connection ndi ma mailbox
• Kusindikiza kwa maimelo a Unity Connection.

Ma Inbox Amodzi a Kusinthana/Office 365
Kulunzanitsa kwa mauthenga a ogwiritsa ntchito pakati pa Unity Connection ndi ma seva a imelo omwe amathandizidwa amadziwika kuti Single Inbox. Ntchito ya Single Inbox ikayatsidwa pa Unity Connection, maimelo amawu amatumizidwa koyamba ku bokosi la makalata la ogwiritsa ntchito mu Unity Connection kenako ndikusinthidwanso ku bokosi lamakalata la ogwiritsa ntchito pamaseva othandizidwa. Kulunzanitsa kwa mauthenga a ogwiritsa ntchito pakati pa Unity Connection ndi ma seva a imelo omwe amathandizidwa amadziwika kuti Single Inbox. Pamene bokosi limodzi lokhalo litsegulidwa pa Unity Connection, maimelo amawu amatumizidwa ku bokosi la makalata la ogwiritsa ntchito mu Unity Connection ndiyeno maimelo amasinthidwa ku bokosi la makalata la ogwiritsa ntchito pa ma seva othandizidwa. Kuti mumve zambiri zakusintha kwa Bokosi Limodzi mu Unity Connection, onani mutu wa "Configuring Unified Messaging".

Zindikirani

• Ma inbox amodzi amathandizidwa ndi ma adilesi onse a IPv4 ndi IPv6.
• Pamene bokosi limodzi lokhalo litsegulidwa kwa wogwiritsa ntchito, malamulo a Outlook sangagwire ntchito pamabokosi amodzi.
• Kuti muwone kuchuluka kwa ogwiritsa ntchito omwe akuthandizidwa ndi seva ya Exchange ndi Office 365, onani gawo la "Specification for Virtual Platform Overlays" la Cisco Unity Connection 14 Supported Platform List pa https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/supported_platforms/b_14cucspl.html.

Kusunga Mauthenga a Mauthenga a Kukonzekera Kwa Bokosi Limodzi
Mauthenga onse a Unity Connection, kuphatikiza omwe amatumizidwa kuchokera ku Cisco ViewImelo ya Microsoft Outlook, imasungidwa koyamba mu Unity Connection ndipo imasinthidwa nthawi yomweyo ku bokosi la makalata la Exchange/ Office 365 kwa wolandira.

Ma Inbox Amodzi ndi ViewImelo kwa Outlook
Ganizirani mfundo zotsatirazi ngati mukufuna kugwiritsa ntchito Outlook potumiza, kuyankha, ndi kutumiza maimelo amawu ndi kulunzanitsa mauthengawo ndi Unity Connection:

• Ikani ViewImelo ya Outlook pa malo ogwiritsira ntchito ogwiritsa ntchito. Ngati ViewImelo ya Outlook sinayikidwe, maimelo omwe amatumizidwa ndi Outlook amatengedwa ngati .wav file Zogwirizana ndi Unity Connection. Kuti mudziwe zambiri pa kukhazikitsa ViewImelo ya Outlook, onani Zolemba Zotulutsidwa za Cisco ViewImelo ya Microsoft Outlook kuti itulutsidwe posachedwa pa http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
• Onetsetsani kuti mwawonjezera ma SMTP maadiresi a proxy kwa ogwiritsa ntchito ogwirizana mu Unity Connection. Adilesi ya SMTP ya wogwiritsa ntchito yotchulidwa mu Cisco Unity Connection Administration iyenera kufanana ndi imelo adilesi ya Exchange/Office 365 yotchulidwa muakaunti yolumikizana yotumizirana mameseji momwe ma inbox amodzi amayatsidwa.
• Gwirizanitsani akaunti ya imelo ya wogwiritsa ntchito aliyense mgululi ndi domain ya seva ya Unity Connection.

Foda ya Outlook Inbox ili ndi maimelo ndi mauthenga ena osungidwa mu Exchange/Office 365. Maimelo amawu amawonekeranso mu Web Inbox ya wosuta. Wogwiritsa ntchito m'bokosi lolowera m'modzi ali ndi foda ya Voice Outbox yowonjezeredwa ku bokosi la makalata la Outlook. Mauthenga a Mauthenga a Unity Connection otumizidwa kuchokera ku Outlook samawonekera mu foda ya Zinthu Zotumizidwa.

Zindikirani Mauthenga achinsinsi sangathe kutumizidwa.

Ma Inbox Amodzi opanda ViewImelo ya Outlook kapena ndi Makasitomala Ena a Imelo
Ngati mulibe kukhazikitsa ViewTumizani imelo kwa Outlook kapena gwiritsani ntchito kasitomala wina wa imelo kuti mupeze maimelo a Unity Connection mu Exchange/ Office 365:

• Wothandizira imelo amawona maimelo ngati maimelo okhala ndi .wav file zomata.
• Wogwiritsa ntchito akayankha kapena kutumiza voicemail, kuyankha kapena kutumizanso kumatengedwa ngati imelo ngakhale wogwiritsa ntchitoyo ayika .wav file. Kutumiza mauthenga kumayendetsedwa ndi Exchange/ Office 365, osati ndi Unity Connection, kotero kuti uthengawo sutumizidwa ku bokosi la makalata la Unity Connection kwa wolandira.
• Ogwiritsa sangathe kumvera maimelo otetezedwa.
• Zitha kukhala zotheka kutumiza maimelo achinsinsi. (ViewImelo ya Outlook imaletsa mauthenga achinsinsi kuti asatumizidwe).

Kupeza Maimelo Otetezedwa mu Mailbox / Office 365 Mail
Kuti musewere maimelo otetezeka mu bokosi la makalata la Exchange/ Office 365, ogwiritsa ntchito ayenera kugwiritsa ntchito Microsoft Outlook ndi Cisco ViewImelo ya Microsoft Outlook. Ngati ViewImelo ya Outlook sinayikidwe, ogwiritsa ntchito omwe amapeza maimelo otetezedwa amawona mawu okha pagulu lauthenga wachinyengo womwe umafotokoza mwachidule mauthenga otetezedwa.

Malangizo Ogwiritsira Ntchito Zogulitsa

Kukonza Mauthenga Ogwirizana ndi Google Workspace
Kuti mukhazikitse mauthenga ogwirizana ndi Google Workspace, tsatirani izi:

1. Pezani mawonekedwe owongolera a Unity Connection.
2. Yendetsani ku zosintha za Unified Messaging.
3. Sankhani Google Workspace ngati seva yamakalata.
4. Lowetsani zofunikira za seva ya Gmail.
5. Sungani zokonda zosintha.

Kukonza Mabokosi Obwera Limodzi
Kuti mukonze Bokosi Limodzi mu Unity Connection, onani mutu wa "Configuring Unified Messaging" m'buku la ogwiritsa ntchito.

Kugwiritsa Ntchito Outlook pa Single Inbox Configuration
Ngati mukufuna kugwiritsa ntchito Outlook potumiza, kuyankha, ndi kutumiza maimelo ndi kulumikiza mauthengawo ndi Unity Connection, lingalirani mfundo izi:

• Foda ya Outlook Inbox ili ndi maimelo ndi mauthenga ena osungidwa mu Exchange/Office 365.
• Mauthenga amawonekeranso mu Web Inbox ya wosuta.
• Wogwiritsa m'bokosi lolowera m'modzi ali ndi foda ya Voice Outbox yomwe yawonjezeredwa ku
• Outlook mailbox. Mauthenga a mawu a Unity Connection otumizidwa kuchokera ku Outlook samawonekera mu foda ya Zinthu Zotumizidwa.
• Mauthenga achinsinsi sangathe kutumizidwa.

Kupeza Mauthenga Otetezedwa mu Kusinthana/Office 365
Kuti musewere maimelo otetezeka mu bokosi la makalata la Exchange/Office 365, ogwiritsa ntchito ayenera kugwiritsa ntchito Microsoft Outlook ndi Cisco ViewImelo ya Microsoft Outlook. Ngati ViewImelo ya Outlook sinayikidwe, ogwiritsa ntchito omwe amapeza maimelo otetezedwa amangowona zolemba pamutu wauthenga wachinyengo womwe umafotokoza mwachidule mauthenga otetezedwa.

Kusindikiza kwa Maimelo Olumikizidwa Pakati pa Unity Connection ndi Kusinthana/Office 365
Woyang'anira dongosolo atha kupangitsa kuti bokosi lolembera ma inbox lizigwira ntchito pokonza mautumiki olumikizana a mauthenga ndi Speech.View ntchito zolembera pa Unity Connection. Ntchito ya "Kulunzanitsa mauthenga angapo opita patsogolo" sichirikizidwa ndi Unity Connection, ngati ikonzedwa ndi Ma Inbox Amodzi. Kuti mumve zambiri pakukonza mautumiki ogwirizana mu Unity Connection, onani mutu wakuti "Configuring Unified Messaging". Kuti mudziwe zambiri pakukonzekera KulankhulaView ntchito yosindikiza, onani "SpeechView” mutu wa System Administration Guide for Cisco Unity Connection, Release 14, yomwe ikupezeka pa https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag.html.

1. Mu Bokosi Limodzi, kulembedwa kwa maimelo kumalumikizidwa ndi Kusinthana motere:
   • Pamene wotumiza amatumiza voicemail kwa wosuta kudzera Web Ma inbox kapena touchtone zokambirana wosuta ndi wosuta views kudzera pamakasitomala osiyanasiyana a imelo, ndiye kuti zolembedwa zamawu zimalumikizidwa monga zikuwonetsedwa mu Gulu 1.
   • Pamene Sender Akutumiza Voice Mail kupyolera Web Inbox kapena Touchtone Conversation User Interface
   • Pamene wotumiza amatumiza voicemail kwa wogwiritsa ntchito Unity Connection kudzera ViewImelo ya Outlook ndi wogwiritsa ntchito Unity Connection views kudzera pamakasitomala osiyanasiyana aimelo, ndiye kuti kulembedwa kwa maimelo kumalumikizidwa, monga zikuwonetsedwa mu Gulu 2:
   • Pamene Sender Akutumiza Voicemail kudzera ViewImelo kwa Outlook

Zindikirani
Mauthenga amtundu wa ma voicemail opangidwa pogwiritsa ntchito ViewImelo ya Outlook ndi yolandiridwa ndi Unity Connection mwina ilibe kanthu kapena ili ndi mawu.

• Wotumiza akatumiza voicemail ku Unity Connection kudzera mwa makasitomala ena a imelo, wolandira angathe view ma voicemail kudzera mwamakasitomala osiyanasiyana mutatha kugwirizanitsa zolembedwa zamawu.

Chitani zotsatirazi kuti mulunzanitse maimelo atsopano pakati pa Unity Connection ndi ma mailbox kwa ogwiritsa ntchito olumikizana ndi SpeechView ntchito yomasulira:

• Pitani ku Cisco Personal Communications Assistant ndikusankha Messaging Assistant.
• Mu tabu Yothandizira Mauthenga, sankhani Zosankha Zaumwini ndikuyatsa njira ya Gwirani mpaka mawu atalandira.
  Zindikirani Mwachikhazikitso, kusankha kwa Hold mpaka kulandilidwa kumayimitsidwa ku Exchange/Office 365.
• Njira ya Hold mpaka yolembedwayo ilandilidwe imathandizira kulumikizana kwa voicemail pakati pa Unity Connection ndi seva yamakalata pokhapokha Unity Connection ilandila kuyankha kwanthawi yayitali / kulephera kutulutsa kuchokera kugulu lina lakunja.

Kusindikiza Mauthenga a Voicemail mu Mauthenga Otetezedwa ndi Achinsinsi

• Mauthenga Otetezedwa: Mauthenga otetezedwa amasungidwa pa seva ya Unity Connection yokha. Mauthenga otetezedwa amalembedwa pokhapokha ngati wogwiritsa ntchitoyo ali m'gulu la ntchito zomwe njira ya Lolani Kulemba Mauthenga Otetezedwa yayatsidwa. Izi, komabe, sizimalola kulunzanitsa kwa mauthenga otetezedwa olembedwa pa seva ya Exchange yophatikizidwa ndi seva ya Unity Connection.
• Mauthenga Achinsinsi: Kusindikiza kwa mauthenga achinsinsi sikutheka.

Kulunzanitsa ndi Outlook Folders
Mauthenga amawu a wogwiritsa ntchito amawoneka mufoda ya Outlook Inbox. Unity Connection imagwirizanitsa maimelo a mawu mumafoda otsatirawa a Outlook ndi foda ya Unity Connection Inbox kwa wogwiritsa ntchito:

• Mafoda ang'onoang'ono pansi pa Outlook Inbox foda
• Mafoda ang'onoang'ono pansi pa chikwatu cha Outlook Deleted Items
• Foda ya Outlook Junk Email

Mauthenga omwe ali mufoda ya Outlook Deleted Items amawonekera mufoda ya Unity Connection Deleted Items. Ngati wogwiritsa ntchito asuntha maimelo (kupatula maimelo otetezedwa) mu zikwatu za Outlook zomwe sizili pansi pa bokosi la Makalata Obwera, mauthengawa amasamutsidwa ku foda ya zinthu zomwe zachotsedwa mu Unity Connection. Komabe, mauthenga amatha kusewera pogwiritsa ntchito ViewImelo ya Outlook chifukwa kope la uthengawo likadalipo mufoda ya Outlook. Ngati wogwiritsa ntchito abweza mauthengawo mufoda ya Outlook Inbox kapena mufoda ya Outlook yomwe imalumikizidwa ndi foda ya Unity Connection Inbox, ndi:

• Ngati uthengawo uli mufoda ya zinthu zomwe zachotsedwa mu Unity Connection, uthengawo umalumikizidwanso mu Bokosi la Unity Connection la wogwiritsa ntchitoyo.
• Ngati uthengawo suli mu foda ya zinthu zomwe zachotsedwa mu Unity Connection, uthengawo umasewerabe mu Outlook koma sunasinthidwenso mu Unity Connection.

Unity Connection imagwirizanitsa maimelo a mawu mu foda ya Zinthu Zotumizidwa ya Outlook ndi chikwatu cha Kusinthana/ Office 365 Sent Items kwa wogwiritsa ntchito. Komabe, zosintha pamutuwu, zoyambira, komanso mawonekedwe (mwachitsanzoample, kuchokera osawerengeka mpaka kuwerengedwa) adasinthidwa kuchokera ku Unity Connection kupita ku Exchange / Office 365 kokha pa ho.urly maziko.Pamene wogwiritsa ntchito atumiza voicemail kuchokera ku Unity Connection to Exchange/ Office 365 kapena mosemphanitsa, voicemail mufoda ya Unity Connection Sent Items imakhala yosawerengeka ndipo voicemail mufoda ya Exchange/ Office 365 Sent Items imalembedwa kuti yawerengedwa. Mwachikhazikitso, kulunzanitsa maimelo a mawu mufoda ya Kusinthana/ Office 365 Sent Items ndi foda ya Unity Connection Sent Items sikuyatsidwa.

Kuyang'anira Kulumikizana kwa Foda ya Zinthu Zotumizidwa
Mauthenga otetezedwa amachita mosiyana. Pamene Unity Connection ibwereza mawu otetezedwa ku bokosi la makalata la Exchange/Office 365, imangobwereza uthenga wonyenga womwe umalongosola mwachidule mauthenga otetezeka; kopi yokha ya voicemail imakhalabe pa seva ya Unity Connection. Pamene wosuta amasewera uthenga otetezeka ntchito ViewImelo ya Outlook, ViewImelo imatenga uthengawo kuchokera pa seva ya Unity Connection ndikuisewera osasunga uthengawo mu Exchange/Office 365 kapena pa kompyuta ya wogwiritsa ntchito. Ngati wogwiritsa ntchito asuntha uthenga wotetezeka ku foda ya Outlook yomwe siinagwirizane ndi foda ya Unity Connection Inbox, kopi yokha ya voicemail imasunthidwa ku Foda ya Zinthu Zochotsedwa mu Unity Connection. Mauthenga otetezedwa otere sangathe kuseweredwa mu Outlook. Ngati wosuta abweza uthengawo mufoda ya Outlook Inbox kapena foda ya Outlook yomwe imalumikizidwa ndi foda ya Unity Connection Inbox, ndi:

• Ngati uthengawo ulipo mu Foda ya Zinthu Zochotsedwa mu Unity Connection, uthengawo umalumikizidwanso mu Unity Connection Inbox ya wogwiritsa ntchito ndipo uthengawo umaseweranso mu Outlook.
• Ngati uthengawo mulibe mufoda ya Zinthu Zochotsedwa mu Unity Connection, uthengawo sunagwirizanitsidwenso mu Unity Connection ndipo sungathenso kuseweredwa mu Outlook.

Khwerero 1: Mu Cisco Unity Connection Administration, yonjezerani Zikhazikiko za System> Zapamwamba, sankhani Mauthenga.
Khwerero 2: Patsamba Lokonzekera Mauthenga, lowetsani mtengo waukulu kuposa ziro mu Mauthenga Otumizidwa: Nthawi Yosunga (m'masiku).
Gawo 3: Sankhani Sungani.

Zindikirani
Wogwiritsa ntchito akatumiza maimelo ku bokosi la makalata la mawu la Exchange/ Office 365, voicemail simalumikizidwa ndi foda ya Zinthu Zotumizidwa mu seva ya Exchange/ Office 365. Voicemail imakhalabe mufoda ya Unity Connection Sent Items.

Kugwiritsa Ntchito Mauthenga Pogwiritsa Ntchito SMTP Domain Name
Unity Connection imagwiritsa ntchito dzina la domeni ya SMTP kutumiza mauthenga pakati pa maseva a digito a Unity Connection ndi kupanga adilesi ya SMTP ya wotumiza pa mauthenga a SMTP omwe akutuluka. Kwa wosuta aliyense, Unity Connection imapanga adilesi ya SMTP ya @. Adilesi iyi ya SMTP ikuwonetsedwa patsamba la Edit User Basics kwa wogwiritsa ntchito. EksampMauthenga ena a SMTP otuluka amene amagwiritsa ntchito ma adiresi amenewa akuphatikizapo mauthenga otumizidwa ndi ogwiritsa ntchito pa seva iyi kwa olandira pa maseva ena a digito a Unity Connection ndi mauthenga omwe amatumizidwa kuchokera ku mawonekedwe a foni ya Unity Connection kapena Messaging Inbox ndi kutumizidwa ku seva yakunja kutengera Zochita za Mauthenga za wolandira. Unity Connection imagwiritsanso ntchito Domain ya SMTP kupanga ma adilesi a VPIM pa mauthenga omwe akutuluka a VPIM, ndi kupanga adilesi ya Kuchokera kuzidziwitso zomwe zimatumizidwa ku zida zodziwitsa za SMTP. Unity Connection ikakhazikitsidwa koyamba, Domain ya SMTP imakhazikitsidwa yokha ku dzina la seva yoyenerera bwino. Onetsetsani kuti domeni ya SMTP ya Unity Connection ndi yosiyana ndi tsamba la Imelo la Corporate kuti mupewe zovuta pamayendedwe a mauthenga a Unity Connection.

Zina zomwe mungakumane nazo ndi domeni yomweyi zalembedwa pansipa:

• Kutumiza mauthenga amawu pakati pa ma seva a Unity Connection a digito.
• Kutumiza kwa mauthenga.
• Kuyankha ndi Kutumiza mauthenga amawu pogwiritsa ntchito ViewImelo kwa Outlook.
• Kuwongolera MawuView mauthenga ku seva ya Cisco Unity Connection.
• Kutumiza Zidziwitso za SMTP.
• Kutumiza mauthenga a VPIM.

Zindikirani
Unity Connection imafuna domeni yapadera ya SMTP kwa aliyense wogwiritsa ntchito, yomwe ili yosiyana ndi maimelo akampani. Chifukwa cha kasinthidwe ka mayina amtundu womwewo pa Microsoft Exchange ndi Unity Connection, ogwiritsa ntchito omwe asinthidwa kuti atumize Mauthenga Ogwirizana akhoza kukumana ndi zovuta powonjezera wolandira pamene akupanga, kuyankha ndi kutumiza mauthenga. Gawo la Domain Name Configuration Issues

Malo Mauthenga Ochotsedwa
Mwachikhazikitso, wogwiritsa ntchito akachotsa voicemail mu Unity Connection, uthengawo umatumizidwa ku fayilo ya Unity Connection yochotsedwa ndikugwirizanitsa ndi chikwatu cha Outlook Deleted Items. Uthengawo ukachotsedwa mufoda ya Unity Connection Deleted Items (mungathe kuchita izi pamanja kapena kusintha uthenga wokalamba kuti uzichita zokha), umachotsedwanso mufoda ya Outlook Deleted Items. Wogwiritsa akachotsa voicemail mufoda iliyonse ya Outlook, uthengawo suchotsedwa kwamuyaya koma umasunthidwa kufoda ya Zinthu Zochotsedwa. Palibe ntchito mu Outlook yomwe imapangitsa kuti uthenga uchotsedwe kwamuyaya mu Unity Connection. Kuchotsa kwathunthu mauthenga ntchito Web Maonekedwe a foni ya Ma Inbox kapena Unity Connection, muyenera kukonza Unity Connection kuti muchotseretu mauthenga osawasunga mufoda ya Zinthu Zochotsedwa. Unity Connection ikalumikizana ndi Exchange/ Office 365, uthengawo umasunthidwa kupita ku Unity Connection Deleted zinthu chikwatu koma osachotsedwa kwamuyaya.

Zindikirani Tithanso kufufuta kwamuyaya mauthenga kuchokera mufoda ya Unity Connection Deleted Items pogwiritsa ntchito Web Makalata Obwera.

Kuti muchotseretu mauthenga mufoda ya Unity Connection Deleted Items, chitani izi kapena zonsezi:

• Konzani ukalamba wa uthenga kuti uchotseretu mauthenga mufoda ya Unity Connection Deleted Items.
• Konzani ma quotas a mauthenga kuti Unity Connection ipangitse ogwiritsa ntchito kuchotsa mauthenga pamene makalata awo amayandikira kukula kwake.

Mitundu ya Mauthenga Osagwirizana ndi Kusinthana / Office 365
Mitundu iyi ya mauthenga a Unity Connection sinalumikizidwe:

• Mauthenga okonzekera
• Mauthenga okonzedwa kuti azitumizidwa mtsogolo koma sanatumizidwe
• Mauthenga owulutsa
• Mauthenga osalandiridwa

Zindikirani
Uthenga wotumiza ukalandiridwa ndi wolandira, umakhala uthenga wabwinobwino ndipo umalumikizidwa ndi Kusinthana/Ofesi 365 kwa wogwiritsa ntchito yemwe adaulandira ndikuchotsa kwa ena onse. Mpaka wina mumndandanda wogawa avomereze uthenga wotumizira, chizindikiro chodikirira uthenga kwa aliyense yemwe ali pamndandanda wogawira amakhalabe, ngakhale ogwiritsa ntchito alibe mauthenga ena osawerengedwa.

Kukhudza Kuyimitsa ndikutsegulanso Mabokosi Obwera Limodzi
Mukakonza mameseji ogwirizana, mutha kupanga imodzi kapena zingapo zolumikizana mauthenga. Utumiki uliwonse wogwirizana wa mauthenga uli ndi mndandanda wazinthu zogwirizanitsa zomwe zimayatsidwa. Mutha kupanga akaunti imodzi yokha yolumikizana yotumizirana mauthenga kwa wogwiritsa aliyense ndikuyiphatikiza ndi ntchito yolumikizana yolumikizana.

Ma inbox amodzi atha kuyimitsidwa m'njira zitatu izi:

• Tsimikizirani ntchito yolumikizana yotumizirana mauthenga momwe bokosi lolowera limodzi limayatsidwa. Izi zimalepheretsa mauthenga onse ogwirizana (kuphatikiza bokosi lolowera limodzi) kwa ogwiritsa ntchito onse omwe amagwirizana ndi ntchitoyi.
• Letsani gawo limodzi lokha la ma inbox kuti mugwiritse ntchito mameseji ogwirizana, omwe amalepheretsa gawo limodzi lokha la ma inbox kwa onse ogwiritsa ntchito.
• Zimitsani bokosi lolowera limodzi la akaunti yolumikizana yotumizira mauthenga, yomwe imayimitsa ma inbox amodzi okhawo ogwirizana nawo.

Mukayimitsa ndikutsegulanso bokosi lolowera limodzi pogwiritsa ntchito njira zilizonsezi, Unity Connection imagwirizanitsanso mabokosi a makalata a Unity Connection ndi Exchange/ Office 365 kwa ogwiritsa ntchito omwe akhudzidwa.

Dziwani izi:

• Ngati ogwiritsa ntchito achotsa mauthenga mu Exchange/ Office 365 koma osachotsa mauthenga omwe akugwirizana nawo mu Unity Connection pomwe bokosi lolowera limodzi lazimitsidwa, mauthengawo amayanjanitsidwanso mu bokosi la makalata la Exchange pamene bokosi lolowera limodzi liyatsidwanso.
• Ngati mauthenga achotsedwa molimba ku Exchange/ Office 365 (yachotsedwa mufoda ya Zinthu Zochotsedwa) bokosi lolowera limodzi lisanazimitsidwe, mauthenga ofananira omwe akadali mufoda ya zinthu zomwe zachotsedwa mu Unity Connection pomwe bokosi lolowera limodzi liyatsidwanso amalumikizidwanso mu Exchange. / Office 365 Zinthu Zochotsedwa Foda.
• Ngati ogwiritsa ntchito amachotsa mauthengawo mu Unity Connection koma osachotsa mauthenga omwe akugwirizana nawo mu Exchange/ Office 365 pomwe bokosi lolowera limodzi lazimitsidwa, mauthengawo amakhalabe mu Exchange/ Office 365 bokosi lolowera limodzi litayatsidwanso. Ogwiritsa ntchito ayenera kuchotsa mauthenga kuchokera ku Exchange/ Office 365 pamanja.
• Ngati ogwiritsa ntchito asintha mawonekedwe a mauthenga mu Exchange/ Office 365 (example, kuchokera ku zomwe sizinawerengedwe mpaka kuwerengedwa) pomwe bokosi lolowera limodzi lizimitsidwa, mawonekedwe a mauthenga a Exchange/ Office 365 amasinthidwa kukhala momwe alili pano a Mauthenga a Unity Connection pomwe bokosi lolowera limodzi liyatsidwanso.
• Mukayatsanso ma inbox amodzi, kutengera kuchuluka kwa ogwiritsa ntchito omwe amagwirizana ndi ntchitoyi komanso kukula kwa mabokosi awo a Unity Connection ndi Kusinthana/ Office 365, kuyanjanitsanso kwa mauthenga omwe alipo kungakhudze magwiridwe antchito a mauthenga atsopano.
• Mukayatsanso ma inbox amodzi, kutengera kuchuluka kwa ogwiritsa ntchito omwe amagwirizana ndi ntchitoyi komanso kukula kwa mabokosi awo a Unity Connection ndi Kusinthana/ Office 365, kuyanjanitsanso kwa mauthenga omwe alipo kungakhudze magwiridwe antchito a mauthenga atsopano.

Kulunzanitsa Malisiti Owerengedwa/Amva, Malisiti Otumizira, ndi Malisiti Osatumiza
Unity Connection imatha kutumiza ziphaso zowerengedwa / zomveka, malisiti otumizira, ndi ma risiti osatumiza kwa ogwiritsa ntchito a Unity Connection omwe amatumiza maimelo. Ngati wotumiza wa voicemail akonzedwa kuti akhale bokosi lolowera limodzi, risiti yomwe ikugwiritsidwa ntchito imatumizidwa ku bokosi la makalata la Unity Connection la wotumiza. Chiphasocho chimalumikizidwa mu bokosi la makalata la Exchange/Office 365 la wotumiza.

Taonani zotsatirazi.

• Malisiti owerengedwa/wamva: Potumiza voicemail, wotumiza akhoza kupempha risiti yowerengedwa / kumveka.
  Chitani zotsatirazi kuti mupewe Unity Connection kuti muyankhe pempho la malisiti owerengera:
  • Mu Unity Connection Administration, mwina onjezerani Ogwiritsa ntchito ndikusankha Ogwiritsa, kapena onjezerani ma templates ndikusankha Ma templates Ogwiritsa.
  • Ngati mwasankha Ogwiritsa, ndiye sankhani wogwiritsa ntchito ndikutsegula tsamba la Edit User Basics. Ngati mwasankha ma Templates, ndiye sankhani template yoyenera ndikutsegula tsamba la Edit User Template Basics.
  • Patsamba la Edit User Basics kapena tsamba la Edit User Template Basics, sankhani Sinthani > Bokosi la Makalata.
  • Patsamba la Edit Mailbox, sankhani bokosi la Yankhani Zofunsira Zolandila Kuwerenga.
• Malisiti otumizira: Wotumiza atha kupempha risiti yotumizira pokhapokha potumiza voicemail kuchokera ViewImelo kwa Outlook. Simungalepheretse Unity Connection kuyankha pempho la risiti yobweretsera.
• Malisiti Osatumiza (NDR): Wotumiza amalandira NDR pamene voicemail singatumizidwe.
  Chitani zotsatirazi kuti mupewe Unity Connection kutumiza NDR uthenga ukapanda kuperekedwa:
  • Mu Unity Connection Administration, mwina onjezerani Ogwiritsa ntchito ndikusankha Ogwiritsa, kapena onjezerani ma templates ndikusankha Ma templates Ogwiritsa.
  • Ngati mwasankha Ogwiritsa, ndiye sankhani wogwiritsa ntchito ndikutsegula tsamba la Edit User Basics. Ngati mwasankha ma Templates, ndiye sankhani template yoyenera ndikutsegula tsamba la Edit User Template Basics.
  • Patsamba la Sinthani Zoyambira Zogwiritsa Ntchito kapena patsamba la Sinthani Zoyambira Zogwiritsa Ntchito Wogwiritsa Ntchito, sankhani Bokosi la Tumizani Malipiro Osatumiza a Uthenga Walephera Kutumiza ndikusankha Sungani.

Zindikirani

• Pamene wotumiza akupeza Unity Connection pogwiritsa ntchito TUI, NDR imaphatikizapo voicemail yoyambirira yomwe imalola wotumiza kutumiza uthengawo panthawi ina kapena kwa wolandira wina.
• Pamene wotumiza apeza Unity Connection pogwiritsa ntchito Web Inbox, NDR imaphatikizapo voicemail yoyambirira koma wotumiza sangathe kuitumizanso.
• Pamene wotumiza akugwiritsa ntchito ViewImelo kwa Outlook kuti ipeze ma voicemail a Unity Connection omwe alumikizidwa ku Kusinthanitsa, NDR ndi risiti yomwe ili ndi code yolakwika yokha, osati voicemail yoyambirira, kotero wotumiza sangathe kutumiza voicemail.
• Pamene wotumiza ali woyimba kunja, NDRs imatumizidwa kwa ogwiritsa ntchito a Unity Connection pa mndandanda wogawa Mauthenga Osavomerezeka. Tsimikizirani kuti mndandanda wogawa Mauthenga Osatumizidwa uli ndi munthu m'modzi kapena angapo omwe amayang'anira ndikuwongoleranso mauthenga omwe sanatumizidwe.

Ma Inbox Amodzi okhala ndi Google Workspace
Kulunzanitsa kwa mauthenga a ogwiritsa ntchito pakati pa Unity Connection ndi seva yamakalata ya Gmail kumadziwika kuti Single Inbox. Pamene bokosi limodzi lokhalo litsegulidwa pa Unity Connection, maimelo amawu amatumizidwa ku bokosi la makalata la ogwiritsa ntchito mu Unity Connection ndiyeno maimelo amasinthidwa ku akaunti ya Gmail ya wogwiritsa ntchito. Kuti mumve zambiri pakukonza Ma Inbox Amodzi mu Unity Connection, onani Kukonza Mauthenga Ogwirizana "Configuring Unified Messaging".

Zindikirani

• Ma inbox amodzi omwe ali ndi Google Workspace amathandizidwa ndi ma adilesi onse a IPv4 ndi IPv6.
• Kuti muwone kuchuluka kwa anthu amene akugwiritsa ntchito Google Workspace, onani gawo lakuti “Specification for Virtual Platform Overlays” la Cisco Unity Connection 14 Supported Platform List pa
  https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/supported_platforms/b_14cucspl.html.

Ma Inbox Amodzi okhala ndi Gmail Client
Ngati mulibe kukhazikitsa ViewTumizani imelo kwa Outlook kapena gwiritsani ntchito kasitomala wina wa imelo kuti mupeze maimelo a Unity Connection mu Exchange/ Office 365/Gmail seva:

• Makasitomala a Gmail amawona maimelo ngati maimelo okhala ndi .wav file zomata.
• Wogwiritsa ntchito akayankha kapena kutumiza voicemail, kuyankha kapena kutumizanso kumatengedwa ngati imelo ngakhale wogwiritsa ntchitoyo ayika .wav file. Mayendedwe a mauthenga amayendetsedwa ndi seva ya Gmail, osati ndi Unity Connection, kotero kuti uthengawo sutumizidwa ku bokosi la makalata la Unity Connection kwa wolandira.
• Ogwiritsa sangathe kumvera maimelo otetezedwa.
• Zitha kukhala zotheka kutumiza maimelo achinsinsi.

Kupeza Mauthenga Otetezedwa
Kuti musewere maimelo otetezedwa pamene Google Worspace yakhazikitsidwa, ogwiritsa ntchito ayenera kugwiritsa ntchito Telephony User Interface (TUI). Ogwiritsa ntchito omwe amapeza maimelo otetezedwa pa akaunti ya Gmail amangowona meseji yomwe ikuwonetsa kuti uthengawo ndi wotetezedwa ndipo utha kumvetsedwa kudzera mu TUI.

Kusindikiza kwa Voicemails Kulumikizidwa Pakati pa Unity Connection ndi Gmail Server
Woyang'anira dongosolo atha kupangitsa kuti bokosi lolembera ma inbox lizigwira ntchito pokonza mautumiki olumikizana a mauthenga ndi Speech.View ntchito zolembera pa Unity Connection. Ntchito ya "Kulunzanitsa mauthenga angapo opita patsogolo" sichirikizidwa ndi Unity Connection, ngati ikonzedwa ndi Ma Inbox Amodzi.
Kuti mumve zambiri pakukonza mautumiki ogwirizana mu Unity Connection, onani mutu wakuti "Configuring Unified Messaging". Kuti mudziwe zambiri pakukonzekera KulankhulaView ntchito yosindikiza, onani "SpeechView” mutu wa System Administration Guide for Cisco Unity Connection, Release 14, yomwe ikupezeka pa
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag.html. Mu Bokosi Limodzi, kulembedwa kwa maimelo kumalumikizidwa ndi seva ya Gmail pomwe wotumiza amatumiza voicemail kwa wogwiritsa ntchito. Web Ma inbox kapena touchtone zokambirana wosuta ndi wosuta views voicemail kudzera pa kasitomala wa Gmail, ndiye kuti mawu amawu amalumikizidwa motere:

• Kuti ma voicemail atumizidwe bwino, mawu olembedwawo amawonetsedwa pagawo lowerengera la imeloyo.
• Pakulephera kapena kutha kwa nthawi, mawu a "Kulephera kapena Kuyankha Nthawi Yatha" amawonetsedwa pagawo lowerengera la imelo.

Chitani zotsatirazi kuti mulunzanitse maimelo atsopano pakati pa Unity Connection ndi mabokosi a makalata a Google Workspace kuti munthu azitha kutumizirana mauthenga pogwiritsa ntchito Speech.View ntchito yomasulira:

1. Pitani ku Cisco Personal Communications Assistant ndikusankha Messaging Assistant.
2. Mu tabu Yothandizira Mauthenga, sankhani Zosankha Zaumwini ndikuyatsa njira ya Gwirani mpaka mawu atalandira.
   Zindikirani Mwachikhazikitso, njira ya Hold mpaka transcript ilandilidwa imayimitsidwa.
3. Njira ya Hold mpaka mawu atalandira imatheketsa kuti voicemail ikhale pakati pa Unity Connection ndi Google Workspace pokhapokha Unity Connection italandira yankho kuchokera kwa anthu ena.

Mawu-kupita-Kulankhula
Mbali ya Text-to-Speech imalola ogwiritsa ntchito ogwirizana kumvera maimelo awo akalowa mu Unity Connection pogwiritsa ntchito foni.

Unity Connection imathandizira mawu ndi mawu ndi malo ogulitsira makalata otsatirawa:

• Ofesi 365
• Kusinthana 2016
• Kusinthana 2019

Zindikirani
Mauthenga-Kulankhula pa Office 365, Kusinthana 2016, Kusinthana 2019 kumathandizira ma adilesi onse a IPv4 ndi IPv6. Komabe, adilesi ya IPv6 imagwira ntchito pokhapokha nsanja ya Unity Connection ikugwirizana ndikukonzedwa mwapawiri (IPv4/IPv6). Unity Connection ikhoza kukonzedwa kuti ipereke zolembera ku chipangizo cha SMS ngati meseji kapena ku adilesi ya SMTP ngati imelo. Minda yoyatsa zolembera ili pamasamba a SMTP ndi SMS Notification Device komwe mumakhazikitsa zidziwitso za uthenga. Kuti mumve zambiri pazida zodziwitsa, onani gawo la "Configuring Notification Devices" mumutu wa "Notifications" wa System Administration Guide for Cisco Unity Connection, Release 14, yomwe ikupezeka pa https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag.html.

Nawa malingaliro ogwiritsira ntchito bwino kutumiza zolembedwa:

• Kuchokera kumunda, lowetsani nambala yomwe mumayimba kuti mufikire Unity Connection mukamayimba foni kuchokera pa desiki. Ngati muli ndi foni yam'manja yogwirizana ndi mameseji, mutha kuyimbanso ku Unity Connection ngati mukufuna kumvera uthengawo.
• Muyenera kuyang'ana Phatikizani Zambiri za Mauthenga mu Message Text cheke bokosi kuti muphatikizepo zambiri zakuyimbira, monga dzina la woyimbira, ID yoyimbira (ngati ilipo), ndi nthawi yomwe uthengawo unalandilidwa. Ngati bokosi loyang'ana silinatsatidwe, uthenga womwe walandilidwa suwonetsa zambiri zakuyimbira.

Kuphatikiza apo, ngati muli ndi foni yam'manja yolumikizana ndi mameseji, mutha kuyimbanso foniyo pomwe ID ya woyimbirayo ikuphatikizidwa ndi mawuwo.

• Mugawo la Notify Me Of, mukayatsa zidziwitso zamawu kapena kutumiza mauthenga, mumadziwitsidwa uthenga ukafika ndipo mawuwo amatsatira posachedwa. Ngati simukufuna chidziwitso chosindikizira chisanafike, osasankha mawu kapena kutumiza uthenga.
• Mauthenga a imelo omwe ali ndi zolembedwa amakhala ndi mutu wofanana ndi zidziwitso. Chifukwa chake, ngati muli ndi chidziwitso cha mawu kapena mauthenga otumizira, muyenera kutsegula mauthengawo kuti muwone kuti ndi ndani omwe ali ndi mawuwo.

Zindikirani
Kuti mumve zambiri zakusintha kwa mawu kupita kukulankhula mu Unity Connection, onani mutu wa "Configuring Text-to-Speech".

Calendar ndi Contact Integration

Zindikirani
Kuti mumve zambiri pakusintha kalendala ndi kuphatikiza kulumikizana mu Unity Connection.

Za Kalendala Integration
Kuphatikizika kwa kalendala kumathandizira ogwiritsa ntchito olumikizana kuti azichita izi pafoni:

• Imvani mndandanda wa misonkhano yomwe ikubwera (misonkhano ya Outlook yokha).
• Imvani mndandanda wa omwe atenga nawo mbali pa msonkhano.
• Tumizani uthenga kwa wokonza msonkhano.
• Tumizani uthenga kwa otenga nawo mbali pamsonkhano.
• Landirani kapena kukana kuyitanira kumisonkhano (misonkhano ya Outlook yokha).
• Letsani msonkhano (okonza misonkhano okha).

Unity Connection imathandizira kugwiritsa ntchito kalendala ikaphatikizidwa ndi ma seva otsatirawa:

• Ofesi 365
• Kusinthana 2016
• Kusinthana 2019

Kuti mupeze mindandanda, kujowina, ndi kukonza misonkhano, onani mutu wa "Cisco Unity Connection Phone Menus ndi Voice Commands" mutu wa Buku Lothandizira la Cisco Unity Connection Phone Interface, Release 14, lomwe likupezeka pa https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/phone/b_14cucugphone.html. Pogwiritsa ntchito Malamulo Otumizira Maitanidwe, onani Maupangiri Ogwiritsa Ntchito a Cisco Unity Connection Personal Call Transfer Web Chida, Chotulutsidwa 14, chopezeka pa https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/pctr/b_14cucugpctr.html.

Kuti mudziwe zambiri za nsanja zomwe zimaphatikizidwa ndi Cisco Unity Connection 14, chonde onani zolemba zovomerezeka.

About Contact Integrations
Unity Connection imalola ogwiritsa ntchito kuyitanitsa ma Contacts osinthana ndikugwiritsa ntchito zidziwitso zolumikizidwa muMalamulo Otumiza Mafoni Pamunthu komanso poyimba mafoni otuluka pogwiritsa ntchito malamulo amawu. Unity Connection imathandizira mapulogalamu olumikizana nawo ikaphatikizidwa ndi ma seva otsatirawa:

• Ofesi 365
• Kusinthana 2016
• Kusinthana 2019

Kuti mulowetse ma Contacts a Exchange, onani mutu wa "Managing Your Contacts" pa Buku Lothandizira la Cisco Unity Connection Messaging Assistant. Web Chida, Chotulutsidwa 14, chopezeka pa https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/assistant/b_14cucugasst.html.

FAQ

Q: Ndi ma seva ati omwe amathandizidwa kuti atumize mauthenga ogwirizana?
A: Unity Connection imathandizira kuphatikizidwa ndi Cisco Unified MeetingPlace, Google Workspace, ndi Exchange/Office 365.

Q: Ndingakonze bwanji mauthenga ogwirizana ndi Google Workspace?
Yankho: Kuti mukhazikitse mauthenga ogwirizana ndi Google Workspace, tsatirani njira zomwe zili m'buku la ogwiritsa ntchito pansi pa mutu wa "Configuring Unified Messaging".

Q: Kodi ndingagwiritse ntchito Outlook potumiza ndi kuyankha ma voicemail?
A: Inde, mutha kugwiritsa ntchito Outlook potumiza, kuyankha, ndi kutumiza maimelo amawu. Komabe, chonde dziwani kuti maimelo a mawu a Unity Connection otumizidwa kuchokera ku Outlook samawonekera mu foda ya Zinthu Zotumizidwa.

Q: Ndingapeze bwanji maimelo otetezedwa mu Exchange/Office 365?
A: Kuti mupeze maimelo otetezedwa mu bokosi la makalata la Exchange/Office 365, ogwiritsa ntchito ayenera kugwiritsa ntchito Microsoft Outlook ndi Cisco. ViewImelo ya Microsoft Outlook. Ngati ViewImelo ya Outlook sinayikidwe, ogwiritsa ntchito omwe amapeza maimelo otetezedwa amangowona uthenga wachinyengo wokhala ndi mawu ofotokozera mauthenga otetezedwa.

Zolemba / Zothandizira

CISCO Unity Connection to Unified Messaging [pdf] Buku Logwiritsa Ntchito Kulumikizana kwa Unity ku Mauthenga Ogwirizana, Kulumikizana ndi Mauthenga Ogwirizana, Mauthenga Ogwirizana, Mauthenga

Maumboni

• Buku Logwiritsa Ntchito