Tataiso ea Virtual Front Desk Bakeng sa Lihlopha tsa Microsoft

E ntlafalitsoe ka November 2023

Frame e makhethe
Tataiso ea Virtual Front Desk bakeng sa Lihlopha tsa Microsoft

Virtual Front Desk

Virtual Front Desk (VFD) ke karolo ea lisebelisoa tsa Teams Display tse nolofalletsang sesebelisoa ho sebetsa joalo ka motho ea amohelang baeti. VFD e lumella litsebi ho nolofatsa mesebetsi ea kamohelo. Lumelisa le ho sebelisana le bareki, bareki, kapa bakuli ebang ba sebakeng sa marang-rang kapa ba hole. Eketsa tlhahiso, boloka litšenyehelo, 'me u thehe maikutlo a sa feleng. Ka kopo ela hloko, o hloka laesense ea Sesebediswa sa Microsoft Teams Shared ho sebelisa VFD.
Ho theha Desk ea Virtual Front
Ha o kena ho Neat Frame ka ak'haonte e nang le laesense e arolelanoeng ea Li-Microsoft Teams, Frame e tla lula e le sebopeho sa deske e chesang ea Teams. Ho fetola UI ho Teams Virtual Front Desk, latela mehato e ka tlase.

Hlophisa Virtual Front Desk

 

Tlhahisoleseling e 'Ngoe

Likhetho tse hlophisitsoeng tsa mabitso:
Lebitso le hlophisitsoeng le bontša hore na mohala o tla ea hokae ha konopo ea VFD e tobetsoa. Setupo se bonolo ka ho fetesisa (le seta se nang le thuso ho netefatsa hore setupo sa pele sea sebetsa) ke ho khetha mosebelisi ka mong oa Teams hore a sebetse joalo ka moemeli, kahoo ha konopo e tobetsoa, ​​mosebelisi eo o tla amohela mohala. Ho na le likhetho tse tharo tse felletseng tsa ho ikopanya:

1. Mosebelisi oa sehlopha se le seng - mohala o tla lebisoa ho mosebelisi enoa feela. 2. Ak'haonte ea Resource e abetsoeng lethathamo la mehala ea Lihlopha tsa MSFT - lethathamo la mehala le ka lebisa mehala ho basebelisi ba Lihlopha ba nang le lentsoe ba bangata. 3. Ak'haonte ea Resource e abetsoeng mohlokomeli oa likoloi oa MSFT Teams - mohlokomeli oa koloi o tla fana ka khetho ea sefate sa menu (ke hore: khetha 1 bakeng sa kamohelo, 2 bakeng sa deske ea thuso, joalo-joalo) 'me joale e ka tsamaisa mosebelisi oa lentsoe oa Teams kapa mohala oa mohala.

Ho lokisa basebelisi bakeng sa lethathamo la mehala (kapa mohlokomeli oa likoloi):
Maemong moo ho hlokehang li-agent tse ngata tse hole, ho hlokahala lethathamo la mehala. Letoto la mehala ke karolo ea ho tsamaisa lentsoe la Teams 'me e hloka tlhophiso e khethehileng ea lethathamo la mehala le ho fana ka tumello bakeng sa basebelisi bao e leng karolo ea mokoloko.
Haholo-holo, basebelisi bohle ba kentsoeng lethathamong la mehala ba tla hloka ho hlophisoa joalo ka basebelisi ba lentsoe la Teams ba nang le nomoro ea mohala ea PSTN e abetsoeng. Ho na le mekhoa e mengata ea ho theha lentsoe la Teams bakeng sa basebelisi, leha ho le joalo, khothatso ea rona e hlakileng ka ho fetesisa bakeng sa mekhatlo eo hajoale e se nang lentsoe la Teams e hlophisitsoeng, ke ho kenyelletsa Mohala oa Teams o nang le laesense ea Leano la ho letsetsa ho letsetsa basebelisi ba mela. Hang ha laesense e se e abetsoe, linomoro tsa mohala li tla hloka ho fumanoa le ho abeloa basebelisi bana.
Beha lethathamo la mehala ea Lihlopha
Kamora ho lokisa basebelisi bakeng sa mela ea mehala, mohala oa mohala o ka hlophisoa hore o sebelisoe ka Neat Frame ho Teams Virtual Front Desk mode. Ak'haonte ea lisebelisoa e abetsoeng lethathamong lena la mehala e tla hloka ho kenyelletsoa karolong ea Configured Contact ea litlhophiso tsa VFD. Ha ho hlokahale ho fana ka nomoro ea mohala ho akhaonto ea mohloli oa mohala.

Boitsebiso bo eketsehileng le lihokelo tse thusang
Hlophisa Sehlopha sa Voice Auto Attendant
Haeba u ka rata ho fana ka likhetho tse ngata ho mosebelisi ea sebelisanang le Virtual Front Desk, ho khothaletsoa ho sebelisa Teams Auto Attendant. Maemong ao ho sebelisoang Auto Attendant, ka mor'a hore konopo ea VFD e tobetsoe ho qala mohala, mosebedisi o tla hlahisoa ka likhetho tsa menu tse kang: tobetsa 1 bakeng sa motho ea amohelang baeti, tobetsa 2 bakeng sa tšehetso ea bareki, joalo-joalo. On Neat Frame, the Dial pad e tla hloka ho bonts'a ho etsa khetho ena. Libaka tsa khetho ea linomoro tsena e ka ba mosebelisi ka mong, lethathamo la mehala, mohlokomeli oa likoloi, joalo-joalo. Akhaonto ea lisebelisoa e filoeng mohlokomeli enoa oa koloi e tla hloka ho kenyelletsoa karolong ea Configured Contact ea litlhophiso tsa VFD. Ha ho hlokahale hore u fane ka nomoro ea mohala ho akhaonto ea mohloli oa Auto Attendant.

Lihokelo tse thusang

• Ho reka Merero ea ho letsetsa: https://learn.microsoft.com/en-us/microsoftteams/callingplans-for-office-365#how-to-buy-calling-plans
• Ho Abela Lihlopha Mehala e nang le Lilaesense tsa tlatsetso ea Leano la ho letsa ho basebelisi: https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/assignteams-add-on-licenses#using-the-microsoft-365-admin-center
• Fumana linomoro tsa mohala tsa basebelisi ba hau: https://learn.microsoft.com/enus/microsoftteams/getting-phone-numbers-for-your-users#get-new-phone-numbersfor-your-users
• Kenya sebaka sa tshohanyetso (mosebedisi e mong le e mong o lokela ho abelwa sebaka sa tshohanyetso): https://learn.microsoft.com/en-us/microsoftteams/add-change-remove-emergencylocation-organization#using-the-microsoft-teams-admin-center
• Fana ka linomoro tsa mohala ho basebelisi: https://learn.microsoft.com/enus/microsoftteams/getting-phone-numbers-for-your-users#assign-phone-numbers-tousers
• Mokhoa oa ho theha Sehlopha sa Mehala ea Lihlopha: https://learn.microsoft.com/enus/microsoftteams/create-a-phone-system-call-queue?tabs=general-info
  Hlokomela: Etsa bonnete ba hore u seta "Mokhoa oa Kopano" ho nolofalletsa Mehala eohle ea Mehala e sebelisoang le Virtual Front Desk.
• Mokhoa oa ho seta Teams Auto Attendant: https://learn.microsoft.com/enus/microsoftteams/create-a-phone-system-auto-attendant?tabs=general-info

Neat Frame - Tataiso ea Virtual Front Desk bakeng sa Lihlopha tsa Microsoft

Litokomane / Lisebelisoa

Tataiso e ntle ea Neat Frame Virtual Front Desk Bakeng sa Lihlopha tsa Microsoft [pdf] Bukana ea Mosebelisi Tataiso e Hloekileng ea Sebapali sa Ka pele Bakeng sa Lihlopha tsa Microsoft, Frame e makhethe, Tataiso ea Virtual Front Desk Bakeng sa Lihlopha tsa Microsoft, Tataiso ea Desk e ka Pele Bakeng sa Lihlopha tsa Microsoft, Tataiso ea Lihlopha tsa Microsoft, Lihlopha tsa Microsoft, Lihlopha.

Litšupiso

• Bukana ea Mosebelisi