ʻO ke alakaʻi o ka papa kuhikuhi mua no nā hui Microsoft

Hoʻouka hou ʻia ʻo Nowemapa 2023

Palena Maʻemaʻe
Ke alakaʻi ʻo Virtual Front Desk no Microsoft Teams

Paʻa Paʻa Pono

ʻO ka Virtual Front Desk (VFD) kahi hiʻohiʻona ma nā polokalamu Teams Display e hiki ai i ka mea hana ke hana ma ke ʻano he mea hoʻokipa virtual. ʻAe ʻo VFD i nā poʻe loea e hoʻoponopono i nā hana hoʻokipa. Aloha a hui pū me nā mea kūʻai aku, nā mea kūʻai aku, a i ʻole nā ​​​​mea maʻi inā ma ka pūnaewele a mamao paha. E hoʻonui i ka huahana, mālama i nā kumukūʻai, a hana i kahi manaʻo mua mau loa. E ʻoluʻolu, pono ʻoe i kahi laikini Microsoft Teams Shared Device e hoʻohana ai i ka VFD.
Hoʻonohonoho ʻana i ka Paʻa Kūlohelohe
Ke komo ʻoe iā Neat Frame me kahi moʻokāki i hāʻawi ʻia ka laikini Microsoft Teams Shared, e paʻa ʻo Frame i ka pākaukau wela Teams. E hoʻololi i ka UI i Teams Virtual Front Desk, e hahai i nā ʻanuʻu ma lalo.

E hoʻonohonoho i ka Paʻa Paʻa Kūlohelohe

 

ʻIke hou aku

Nā koho pili i hoʻonohonoho ʻia:
Hoʻonohonoho ka mea hoʻopili i hoʻonohonoho ʻia i kahi e hele ai ke kelepona i ke kaomi ʻana i ke pihi VFD. ʻO ka hoʻonohonoho maʻalahi (a me kahi hoʻonohonoho pono e hōʻoia i ka hana ʻana o ka hoʻonohonoho mua) ʻo ia ke koho ʻana i kahi mea hoʻohana ʻo Teams e hana ma ke ʻano he ʻelele virtual, no laila ke paʻi ʻia ke pihi, e loaʻa i kēlā mea hoʻohana ke kelepona. ʻEkolu mau koho hoʻopili a pau:

1. Hoʻokahi mea hoʻohana hui - e kuhikuhi wale ʻia ke kelepona i kēia mea hoʻohana. 2. He moʻokāki waiwai i hāʻawi ʻia iā MSFT Teams call queue - hiki i ka queue kelepona ke kuhikuhi i nā kelepona i nā mea hoʻohana Teams i hoʻohana ʻia. 3. He moʻokāki waiwai i hāʻawi ʻia i ke kahu kaʻa ʻo MSFT Teams - e hāʻawi ke kahu kaʻa i kahi koho lāʻau papa kuhikuhi (ʻo ia hoʻi: koho i ka 1 no ka hoʻokipa, 2 no ke pākaukau kōkua, a me nā mea ʻē aʻe) a laila hiki iā ia ke ala i ka mea hoʻohana leo Teams a i ʻole ka laina kelepona.

Hoʻomākaukau i nā mea hoʻohana no ka pila kelepona (a i ʻole ke kahu kaʻa):
I nā hiʻohiʻona kahi e pono ai nā ʻelele mamao he nui, koi ʻia kahi laina kelepona. ʻO ka pila kelepona he ʻano hoʻokele leo Teams a koi i ka hoʻonohonoho kikoʻī o ka pila kelepona a me ka laikini no nā mea hoʻohana i ʻāpana o ka pila.
Pono e hoʻonohonoho ʻia nā mea hoʻohana a pau i hoʻohui ʻia i ka pila kelepona e like me nā mea hoʻohana leo Teams me kahi helu kelepona PSTN i hāʻawi ʻia. Nui nā ala e hoʻonohonoho ai i ka leo Teams no nā mea hoʻohana, akā naʻe kā mākou ʻōlelo pololei loa no nā hui ʻaʻole i hoʻonohonoho ʻia ka leo Teams i kēia manawa, ʻo ia ka hoʻohui ʻana i ka laikini kelepona me ka Calling Plan e kāhea i nā mea hoʻohana pila. I ka manawa i hāʻawi ʻia ai ka laikini, pono e loaʻa a hāʻawi ʻia nā helu kelepona no kēia mau mea hoʻohana.
Hoʻonohonoho i kahi laina kelepona ʻo nā hui
Ma hope o ka hoʻomākaukau ʻana i nā mea hoʻohana no nā queues kelepona, hiki ke hoʻonohonoho ʻia ka pila kelepona e hoʻohana ʻia me ka Neat Frame i ka mode Teams Virtual Front Desk. Pono e hoʻohui ʻia ka moʻokāki waiwai i hāʻawi ʻia i kēia laina kelepona i ka ʻāpana hoʻopili i hoʻonohonoho ʻia o nā hoʻonohonoho VFD. ʻAʻohe pono e hāʻawi i kahi helu kelepona i ka mooolelo kumu waiwai queue call.

ʻIke hou a me nā loulou kōkua
E hoʻonohonoho i kahi kahu kaʻa leo o nā hui
Inā makemake ʻoe e hāʻawi i nā koho he nui i ka mea hoʻohana e launa pū me Virtual Front Desk, e hoʻohana ana i ka Teams Auto Attendant. Ma nā hiʻohiʻona kahi e hoʻohana ʻia ai kahi Auto Attendant, ma hope o ke kaomi ʻana i ke pihi VFD e hoʻomaka i ke kelepona, e hōʻike ʻia ka mea hoʻohana me nā koho papa inoa e like me: kaomi i ka 1 no ka mea hoʻokipa, kaomi i ka 2 no ke kākoʻo o nā mea kūʻai aku, etc. Ma Neat Frame, ka Pono e hōʻike ʻia ka dial pad e hana i kēia koho. ʻO nā wahi i koho ʻia no kēia mau helu he mea hoʻohana hoʻokahi, he pila kelepona, he mea mālama kaʻa, a pēlā aku. ʻAʻole pono ʻoe e hāʻawi i kahi helu kelepona i ka waihona waiwai Auto Attendant.

Nā loulou kōkua

• Kūʻai ʻana i nā papahana kelepona: https://learn.microsoft.com/en-us/microsoftteams/callingplans-for-office-365#how-to-buy-calling-plans
• Ke hāʻawi ʻana i nā pūʻulu kelepona me ka Calling Plan i nā laikini hoʻohui i nā mea hoʻohana: https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/assignteams-add-on-licenses#using-the-microsoft-365-admin-center
• E kiʻi i nā helu kelepona no kāu mea hoʻohana: https://learn.microsoft.com/enus/microsoftteams/getting-phone-numbers-for-your-users#get-new-phone-numbersfor-your-users
• Hoʻohui i kahi ulia pōpilikia (pono i kēlā me kēia mea hoʻohana ke hāʻawi ʻia kahi wahi pilikia): https://learn.microsoft.com/en-us/microsoftteams/add-change-remove-emergencylocation-organization#using-the-microsoft-teams-admin-center
• Hāʻawi i nā helu kelepona i nā mea hoʻohana: https://learn.microsoft.com/enus/microsoftteams/getting-phone-numbers-for-your-users#assign-phone-numbers-tousers
• Pehea e hoʻonohonoho ai i ka Līlani Kāhea ʻana i nā hui: https://learn.microsoft.com/enus/microsoftteams/create-a-phone-system-call-queue?tabs=general-info
  Nānā: E hōʻoia e hoʻonohonoho i ka "Conferencing Mode" e hiki ai i nā Call Queues i hoʻohana ʻia me Virtual Front Desk.
• Pehea e hoʻonohonoho ai i kahi mea lawelawe ʻo Teams Auto: https://learn.microsoft.com/enus/microsoftteams/create-a-phone-system-auto-attendant?tabs=general-info

ʻO Neat Frame - alakaʻi i ka papa kuhikuhi mua no nā hui Microsoft

Palapala / Punawai

Neat Frame Virtual Front Desk Alakaʻi No nā Pūʻulu Microsoft [pdf] Ke alakaʻi hoʻohana ʻO Neat Frame Virtual Front Desk Alakaʻi No nā Pūʻulu Microsoft, Neat Frame, Alakaʻi Paʻi Paʻa Kūlohelohe No nā Pūʻulu Microsoft, alakaʻi Paʻi Paʻa mua no nā Pūʻulu Microsoft, alakaʻi no nā Pūʻulu Microsoft, Nā Pūʻulu Microsoft, nā hui.

Nā kuhikuhi

• Palapala Hoʻohana