Virtual Front Desk Guide YeMicrosoft Teams
Yakavandudzwa munaNovember 2023
Neat Frame
Virtual Front Desk gwara reMicrosoft Teams
Virtual Front Desk
Virtual Front Desk (VFD) chinhu chiri paTeams Display zvishandiso izvo zvinoita kuti chishandiso chiite seanogamuchira anogamuchira. VFD inobvumira nyanzvi kuti dzigadzirise mashandiro ekugamuchira. Kwazisa uye ubatane nevatengi, vatengi, kana varwere vangave vari-saiti kana kure. Wedzera kubereka, chengetedza mitengo, uye gadzira fungidziro inogara kwenguva refu. Ndokumbira utarise, unoda rezinesi reMicrosoft Teams Shared Device kuti ushandise VFD.
Kugadzika kweVirtual Front Desk
Paunopinda kuNeat Frame neakaundi ine Microsoft Teams Yakagovaniswa rezenisi yakapihwa, Frame inozogara kune iyo Teams inopisa dhesiki interface. Kuti uchinje UI kuita Teams Virtual Front Desk, tevera matanho ari pasi apa. 
Gadzira Virtual Front Desk
Mamwe mashoko
Configured contact options:
Iyo yakamisikidzwa yekubata inotsanangura kwainoenda kufona kana VFD bhatani radzvanywa. Iyo yakapfava kuseta (uye seti inobatsira yekuona kuti yekutanga kuseta kunoshanda) ndeyekudoma munhu wega weTimu mushandisi kuti aite semumiriri, saka kana bhatani radzvanywa, mushandisi iyeye anogashira runhare. Pane nhatu dzese dzekusangana sarudzo:
- Mushandisi wechikwata chimwe chete - kufona kuchaendeswa kune uyu mushandisi chete. 2. Resource account yakapihwa kuMSFT Teams call queue - kufona queue inogona kunanga runhare kune akawanda manzwi anogonesa vashandisi veTimu. 3. Resource account yakapihwa MSFT Teams auto attendant - auto attendant ichapa menyu muti sarudzo (kureva: sarudza 1 yekugamuchira, 2 yekubatsira desk, zvichingodaro) uye inogona ipapo nzira kuenda kuTimu mushandisi wezwi kana kufona mutsara.
Kugadzirira vashandisi mutsara wekufona (kana auto mushandiri):
Mumamiriro ezvinhu panodiwa akawanda maajenti ari kure, mutsara wekufona unodiwa. Mutsara wekufona chinhu cheTimu chekufambisa izwi uye chinoda kuseta chaiyo yemutsetse wekufona uye marezenisi evashandisi vari chikamu chemutsetse.
Kunyanya, vese vashandisi vakawedzerwa kumutsara wekufona vachada kugadzikwa sevashandisi vezwi veTimu vane nhamba yefoni yePSTN yakapihwa. Pane nzira dzakawanda dzekumisikidza izwi reMatimu evashandisi, zvisinei kurudziro yedu yakatwasuka kumasangano asina parizvino maTimu akagadziridzwa izwi, ndeyekuwedzera MaTeam Foni ine Rezinesi Yekufona Rezinesi kufonera vashandisi vemitsetse. Kana rezinesi rapihwa, nhamba dzenhare dzinofanira kutorwa nekupihwa vashandisi ava.
Gadzira mutsara wekufona weTimu
Mushure mekugadzirira vashandisi kumitsetse yekufona, mutsara wekufona unogona kuseta kuti ushandiswe neNeat Frame muTimu Virtual Front Desk mode. Iyo resource account yakapihwa kumutsara wekufona uyu inozoda kuwedzerwa kuConfigured contact chikamu chezvirongwa zveVFD. Iko hakuna chikonzero chekupa nhamba yefoni kune yekufona queue resource account.
Ruzivo rwakawedzerwa uye zvinongedzo zvinobatsira
Gadzira Matimu Voice Auto Attendant
Kana iwe uchida kupa akawanda sarudzo kumushandisi arikudyidzana neVirtual Front Desk, kushandisa Teams Auto Attendant inokurudzirwa. Mumamiriro ezvinhu apo panoshandiswa Auto Attendant, mushure mekunge bhatani reVFD radzvanywa kuti atange kufona, mushandisi anopihwa menyu sarudzo senge: dzvanya 1 yeanotambira, dzvanya 2 kuti utsigire vatengi, nezvimwe. PaNeat Frame, iyo dial pad inoda kuratidzwa kuita iyi sarudzo. Nzvimbo dzesarudzo dzenhamba idzi dzinogona kunge dziri dzemushandisi wega wega, mutsara wekufona, mubatsiri wemotokari, nezvimwewo. Akaundi yezvishandiso inopihwa muchengeti wemotokari ino ichada kuwedzerwa kuChikamu cheConfigured contact chezvirongwa zveVFD. Iwe hauzodi kugovera nhamba yefoni kuAuto Attendant resource account.
Ma link anobatsira
- Kutenga Kufona Zvirongwa: https://learn.microsoft.com/en-us/microsoftteams/callingplans-for-office-365#how-to-buy-calling-plans
- Kugovera Matimu Foni ine Kufona Plan yekuwedzera-rezinesi kune vashandisi: https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/assignteams-add-on-licenses#using-the-microsoft-365-admin-center
- Wana nhamba dzenhare dzevashandisi vako: https://learn.microsoft.com/enus/microsoftteams/getting-phone-numbers-for-your-users#get-new-phone-numbersfor-your-users
- Wedzera nzvimbo yechimbichimbi (mushandisi wega wega anofanirwa kuve nenzvimbo yechimbichimbi yakapihwa): https://learn.microsoft.com/en-us/microsoftteams/add-change-remove-emergencylocation-organization#using-the-microsoft-teams-admin-center
- Ipa nhamba dzenhare kune vashandisi: https://learn.microsoft.com/enus/microsoftteams/getting-phone-numbers-for-your-users#assign-phone-numbers-tousers
- Maitiro ekuseta Teams Call Queue: https://learn.microsoft.com/enus/microsoftteams/create-a-phone-system-call-queue?tabs=general-info
Cherechedza: Ita shuwa yekuseta "Conferencing Mode" kuti igonese Maforoefoni ese anoshandiswa neVirtual Front Desk. - Maitiro ekuseta a Teams Auto Attendant: https://learn.microsoft.com/enus/microsoftteams/create-a-phone-system-auto-attendant?tabs=general-info
Neat Frame - Virtual Front Desk gwara reMicrosoft Teams
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