Uma izingcingo ezingenayo zingafinyeleli kokukhethiwe Shayela Phambili Lapho Umatasa inombolo, kunezinto ezimbalwa ozofuna ukuzihlola ku-Voice Portal.
- Uma kungekho mandla noma uxhumano lwe-inthanethi ocingweni lwakho lweNextiva, izinkanyezi (*) amakhodi ukwenza kusebenze futhi kungasebenzi i-Call Forwarding hhayi umsebenzi.
- Amafoni ahlinzekwe ngesandla kungenzeka angakwazi ukufinyelela kumakhodi ezinkanyezi (*) futhi kuzodingeka ukuthi adluliswe kusuka ku-Voice Portal.
- Okokugcina, hlola kabili ukuthi inombolo yocingo okuyiwa kuyo ivumelekile nokuthi Ukudlulisa Amakholi Lapho Kumatasa kuvulwe.
Ukuxazulula Izinkinga Shayela Phambili Lapho Umatasa Kusuka ku-Nextiva Voice Admin Portal:
Kusuka kudeshibhodi ye-Nextiva Voice Admin, hambisa phezulu Abasebenzisi phezulu kwesikrini bese ukhetha Phatha Abasebenzisi.
Hambisa isikhombisi sakho egameni lomsebenzisi, bese ukhetha i- isithonjana sepensela Ngakwesokudla. 
Ukuze uhlole isimo sokungaphazamisi, khetha Umzila futhi uqinisekise ukuthi Ungaphazamisi kuvuliwe VALIWE.
Khetha i- Iyadlulisela bese uqinisekisa ukuthi i-Call Forward When Busy ivuliwe ON.
Khetha isithonjana sepensela kwesokudla se- Shayela Phambili Bhizi futhi uqinisekise ukuthi inombolo yokudlulisela phambili ilungile nokuthi azikho izikhala, amadeshi, noma izinombolo ezingekho.
Khetha Londoloza ukusebenzisa zonke izinguquko.
