eficode Jira Service Management

Mawu Oyamba

• IT Service Management (ITSM) ikuyang'anira kasamalidwe ka ntchito za IT kwa ogwiritsa ntchito omaliza.
• M'mbuyomu, kasamalidwe ka ntchito inali njira yolimbikitsira pomwe vuto lidakhazikitsidwa. ITSM imachita mosiyana - imakuthandizani kukhazikitsa njira zomwe zimathandizira kutumiza ntchito mwachangu.
• ITSM yafewetsa momwe magulu a IT ndi ntchito zoperekera chithandizo zimaganiziridwa. Cholinga chake ndikungoyang'ana momwe IT ingaphatikizire ntchito zosiyanasiyana kuti zigwirizane ndikuwongolera zofunikira zamabizinesi.
• Kusintha kwamalingaliro kwadzetsa bizinesi yayikulu yomwe imayang'ana kwambiri pakuwongolera magwiridwe antchito.

Za kalozerayu

• Mu bukhuli, muphunzira ntchito yofunika kwambiri ya Jira Service Management mu ITSM ndi malangizo a manja a 20 amomwe mungagwiritsire ntchito bwino ITSM - pogwiritsa ntchito Jira Service Management.
• Phunzirani chifukwa chake sitepe iliyonse ili yofunika, phindu lake ndi chiyani, ndi momwe lingagwiritsire ntchito m'gulu lanu.

Kodi kalozerayu ndi wandani?

• Ngati mukuyang'ana maupangiri amomwe mungagwiritsire ntchito bwino ITSM - musayang'anenso.
• Kaya ndinu CEO, CIO, Manager, Phunzitsani kutsogolera, Woyang'anira Zochitika, Woyang'anira Vuto, Woyang'anira Kusintha kapena Woyang'anira Zosintha - nonse mupeza china chothandiza mu bukhuli.
• Werengani ndikuyang'ana mokwanira pakukhazikitsa kwanu kwa ITSM - Kodi kumapereka phindu ku bungwe lanu? Ngati sichoncho mutha kuyang'ana maupangiri ndi zidule kuti ndalama zanu zikhale zomveka komanso zamtengo wapatali.

Udindo wa Jira Service Management mu ITSM

• ITSM ndiyofunikira ku bungwe lililonse lomwe likufuna kuphatikizira njira yofulumira, chifukwa imathandizira kulumikizana ndikuchita bwino.
• Imalimbikitsanso kukhazikika kwamakasitomala, chomwe ndi gawo lofunikira pakuchita bwino kwa bizinesi iliyonse.
• Kukhazikitsa njira yothandiza ya ITSM, Atlassian imapereka zida zingapo, kuphatikiza Jira Service Management (JSM).

JSM imakonzekeretsa mabizinesi ndi desiki yake yothandizira ndi machitidwe asanu:

• Pemphani kasamalidwe
• Kuwongolera zochitika
• Kuwongolera zovuta
• Kusintha kasamalidwe
• Kasamaliridwe kakatundu

Chilichonse mwazinthu izi chimathandizira kukhazikitsa ndi kusunga kasamalidwe koyenera kautumiki m'magulu onse. Magulu akakhala pagulu pagulu, zimakhala zovuta kuti zothandizira ndi njira zonse zizigwirizana m'magulu. Kusagwirizana kumeneku kumapangitsa kuti kasamalidwe ka ntchito azitenga nthawi yayitali, zomwe zimapangitsa kuti ntchito zisamayende bwino. Ngakhale kuti ITSM ndi njira yabwino yoletsera siloing iyi, kugwiritsa ntchito njira yowongoka ya ITSM ndizovuta. Mabungwe ovuta kwambiri omwe amakumana nawo akamagwiritsa ntchito ITSM ndikugwirizanitsa momwe zochitika ndi zovuta zimasamalidwe.

• Ndi JSM, izo zimasintha.
• Pogwiritsa ntchito Jira Service Management, makampani amatha kuphatikiza zidziwitso zawo zonse pamakina amodzi, kulola magulu kulumikiza zovuta ndi zochitika m'madipatimenti osiyanasiyana.
• Kuphatikiza apo, chifukwa JSM imalimbikitsa mgwirizano wamagulu osiyanasiyana, imathandizira mabungwe kupereka mayankho abwino pakanthawi kochepa. Ichi ndichifukwa chake JSM yakhala chida chokondedwa ndi akatswiri a ITSM.
• Kupambana kumeneku sikumathera pamenepo.
• Pali ma tempuleti ambiri m'bungwe lonse omwe amafunikira njira yama tikiti.
• Ndi kukhazikitsa kwa JSM, ma tempulo ambiri atha kugwiritsidwa ntchito m'madipatimenti monga HR, Legal, Facility, and Finance Security.
• Njira yothandiza kwambiri ndikuyambira pomwe muli ndikukhazikitsa JSM sitepe ndi sitepe - m'malo mokhazikitsa Project imodzi ya Utumiki pazifukwa zonse.

Kugwiritsa Ntchito JSM

Malangizo 20 ogwiritsira ntchito ITSM pogwiritsa ntchito JSM

Kukhazikitsa kwa ITSM ndizovuta. Chifukwa chake, tafotokoza mwatsatanetsatane malangizo 20 okuthandizani kuti mugwiritse ntchito bwino ITSM m'gulu lanu. Tiyeni tione iwo!

1. Kukonzekera n’kofunika kwambiri
   • Poyambitsa njira yatsopano kapena kusintha, mabungwe ayenera kukonzekera.
   • Kupanga njira yoyendetsera ntchito ndikofunikira. Phatikizaninso tsatanetsatane monga momwe kayendetsedwe ka ntchito ndi njira zoyankhulirana zikuyenera kuyambitsidwira, kusinthidwa, kapena kukhazikitsidwa, ndikuwonetsetsa kuti (ndi momwe) bungwe lanu lidzachitepo kanthu kuti likwaniritse izi.
   • Pamene mukukonzekera kukhazikitsa ITSM pagulu lanu lonse, kulumikizana ndikofunikira.
   • Magulu onse ayenera kudziwa zomwe zikusintha, liti, komanso momwe zikusintha. Mungagwiritse ntchito JSM, yomwe imapezeka komanso yofikirika kwa omwe sali opanga, kuti mupange njira yoyankhulirana pagulu lanu lonse.
2. Dziwani zosowa zanu ndikuwongolera njira
   • Ndikofunikira kumangirira pazomwe mwachita kale m'malo mongoyambira. Mukangoyamba kumene, mumakonda kugwiritsa ntchito nthawi, ndalama, ndi zinthu zomwe mukuzipanga zomwe muli nazo kale.
   • M'malo mwake, zindikirani zosowa zanu zazikulu ndikuwona ngati zosowazi zikusamalidwa bwino. Tsegulani, sinthani, kapena tayani njira ngati pakufunika - ndipo musachite zonse nthawi imodzi.
   • Kuti muchite izi, muyenera zida zoyenera. Zida monga JSM zimakuthandizani kuyang'ana zomwe zikuyenera kuchitika pamene mukuthandizira kuphatikiza njirazi m'gulu lanu.
3. Kuphunzitsa antchito anu ndikofunikira
   • Kumvetsetsa kufunikira kwa ITSM ndi njira yake ndizovuta kwambiri. Kulimbana koyambirira kwa kulera limodzi ndi nthawi yovuta yosinthira kungapangitse kukhala kovuta kukhazikitsa njira ya ITSM.
   • Tikukulimbikitsani kuphunzitsa antchito anu kufunikira kwa ITSM ndi ukadaulo wake kuti mulimbikitse kusintha kosavuta.
   • Chifukwa ogwira nawo ntchito akumana ndi kusintha kwa kachitidwe ndi kayendedwe ka ntchito, ndikofunikira kuwonetsetsa kuti magulu akudziwa chifukwa chake akusintha kuphatikiza kudziwa zomwe kusinthako kuli.
4. Nthawi zonse sungani wogwiritsa ntchito kumapeto
   • Kufikira kwa ITSM kumapita kunja kwa gulu lanu lamkati. Zimakhudzanso ogwiritsa ntchito anu. Musanapange kapena kukhazikitsa njira inayake kapena kagwiridwe ka ntchito kwa ogwiritsa ntchito, ganizirani ngati akuzifuna kapena ayi.
   • Kumvetsetsa zowawa za ogwiritsa ntchito komanso momwe amagwirira ntchito panopa kungathandize kuzindikira mipata yomwe ikufunika kudzazidwa.
   • Ngati sangathe kuchita nawo ntchito inayake, ndikofunikira kudziwa zomwe sizikugwira ntchito ndikubwereza kutengera mayankho a ogwiritsa ntchito.
   • Kuchokera pamalingaliro aukadaulo, zimapangitsa kuti ntchito ikhale yowonda momwe mungathere. Kuchokera pazamalonda, zimapangitsa kuti ntchito yopereka chithandizo ikhale yotsika mtengo momwe zingathere.
5. Konzani mayendedwe ndi gulu lanu
   • Njira yophatikizira ya ITSM imatha kutenga miyezi kuti iphatikizidwe kwathunthu. Ndipo nthawi zina, pakhoza kukhala phiri la kuphunzira.
   • Pazifukwa izi, tikukulimbikitsani kuti muzikonza misonkhano nthawi zonse ndi magulu anu kuti muwone ngati njirazo zikugwira ntchito ndikuwafunsa pafupipafupi.
   • Njira yosavuta yofikira pa sitepe iyi ndikugwiritsa ntchito JSM kulemba mafunso aliwonse autumiki kapena zovuta zomwe ogwiritsa ntchito amakumana nazo. Mwanjira iyi, mutha kumvetsetsa ndikuthana ndi zovuta zomwe wamba ndikugwiritsa ntchito zomwezo kutsogolera misonkhano yamagulu anu.
6. Yezerani miyeso yoyenera
   • Ma metrics ndiwofunikira pakumvetsetsa momwe mukukwaniritsira zolinga zanu zamabizinesi.
   • Popanda kuyeza miyeso yoyenera, ndizovuta kumvetsetsa zomwe zikugwira ntchito ndi zomwe sizikuyenda.
   • Tikukulimbikitsani kukhazikitsa ma metrics ndi ma KPIs kuti muyang'ane poyambira - monga kuchuluka kwa kulephera kapena kuchuluka kwa kutumiza - ndikusintha pamene mukupita m'magawo okhazikitsa.
   • Pachifukwa ichi, mungagwiritse ntchito JSM kuti mulandire malipoti a kunja kwa bokosi omwe amakupatsani chidziwitso chokhudza kusintha kwanu, zochitika, mautumiki, ndi ma code.
   • Mutha kupanga dashboards mwamakonda ndikugawana ndi mamembala ofunikira kuti muyankhe.
7. Sungani maziko anu a chidziwitso
   • Kuti gulu limveke bwino komanso kuti ligwire bwino ntchito, sungani chidziwitso cha gulu lanu. Chida chophatikizikachi chitha kukhala ngati nkhokwe yoti otukula athe kuthana ndi mavuto ndipo atha kugwiritsidwa ntchito kudziwitsa omwe akuchita nawo chilichonse chomwe akufuna kudziwa.
   • Lembani zosintha zonse zomwe zapangidwa, ngakhale zosintha zitayikidwa.
   • Kuchita izi kumabweretsa mpumulo ndikuwonetsetsa kuti aliyense - kaya wopanga kapena wina pagulu losamalira makasitomala - ali patsamba lomwelo zakusintha kwa magwiridwe antchito kapena zomwe zimayambitsa zovuta zomwe zingachitike.
   • Atlassian ndi Efi code ali ndi chidziwitso chokuthandizani.
8. Automate pamene mungathe
   • Matikiti atsopano akapangidwa, magulu a IT amakumana ndi zotsalira zazikulu.
   • Pempho lililonse limatha kukhala kuchokera ku mapulojekiti angapo, zomwe zimapangitsa kuti zikhale zovuta kuzitsata ndikupangitsa kusayendetsa bwino pakapita nthawi.
   • Kuti mupewe izi, mutha kusintha matikiti ndikuyika patsogolo omwe amafunikira chidwi chanu choyamba.
   • Mukazindikira njira zobwerezabwereza zomwe sizifuna kuyang'aniridwa pang'ono, mutha kuzisinthanso. Mizere ya JSM ndi zida zodzipangira zokha zitha kuthandiza magulu anu aukadaulo ndi mabizinesi kuti aziyika patsogolo zomwe zili zofunika kutengera kuopsa kwa bizinesi ndikuziwonetsa.
   • Ma templates ena angapo a automation aliponso kuti agwiritse ntchito.
9. Dziwani nthawi yoti musamachite zokha
   • Pali njira zomwe muyenera kuzipanga zokha ndi njira zomwe simuyenera kuchita. Ngati ndondomeko ikufunika kuyang'aniridwa mwachidwi komanso njira yogwiritsira ntchito, ndi bwino kupewa makina.
   • Za example, pomwe mutha kusinthiratu njira zokwerera kapena zongokwerera, kukonza matikiti omaliza mpaka kumapeto sikungakhale njira yabwino kwambiri.
   • Kuphatikiza apo, ndi bwino kumvetsetsa zomwe zimagwira ntchito pabizinesi yanu ndi zomwe sizingagwire, kaya mukupanga makina a IT, zothandizira anthu, kapena ntchito zachitukuko.
   • Palibe chifukwa chodzichitira nokha chifukwa mungathe. JSM imakupatsirani kuwongolera kotheratu pazimene zimatha kukhala zokha - chifukwa chake sankhani mwanzeru.
10. Kuwongolera zochitika ndikofunikira
    • Kasamalidwe ka zochitika ndi gawo lofunikira panjira iliyonse yoyendetsera ntchito. Ndikofunikira kukhala okonzeka ndikukhala ndi njira yolimbikitsira kuthetsa mavuto omwe angakhalepo.
    • Kugwiritsa ntchito njira yoyang'anira zochitika kuti muwonetsetse kuti matikiti a chochitika chilichonse amakwezedwa ndi ogwira ntchito oyenera, ndikuthandizira kuti zochitikazo zithetsedwe posachedwa.
    • JSM ili ndi magwiridwe antchito ophatikizika ndi OpsGenie omwe amakupatsani mwayi wozindikira zomwe zachitika, kuzikulitsa, ndikupereka lipoti pazomwe zasintha.
11. Fotokozani ndikugwiritsa ntchito mayendedwe
    • Mayendedwe a ntchito ndi njira zomwe zimakulolani kukhazikitsa machitidwe okhazikika m'malo mwake.
    • Mayendedwe a ntchito ndi osinthika, ndichifukwa chake nthawi zonse zimakhala bwino kumvetsetsa zomwe zolinga zanu. Kutengera ndi cholinga chomaliza, mutha kupanga mayendedwe osinthika anjirayo.
    • JSM ili ndi zinthu zingapo zosinthira makonda ndi kasinthidwe zomwe zimakuthandizani kuti muzisintha ndikusintha magwiridwe antchito.
    • Za example, mutha kusinthiratu njira yopezera matikiti poletsa chisankho. Izi zimatsimikizira kuti tikiti iliyonse imathetsedwa popanda vuto lililonse.
12. Gwiritsani ntchito njira za Agile
    • Njira za Agile zimalola magulu omwe amagwira ntchito mosiyanasiyana kuti agwirizane ndikupereka mayankho pomwe ntchitoyo ikupitilira, chifukwa amayang'ana pa liwiro kudzera pakubwereza mosalekeza.
    • Kuphatikiza apo, Agile imaphatikizapo kuyesa pafupipafupi, kuzindikira zovuta, kubwereza, ndikuyesanso.
    • Potsatira njirayi, mukhoza kuwongolera ndondomeko yonse ndikufupikitsa nthawi yomwe imafunika kuti muphatikize ITSM mu bungwe lanu bwino.
    • JSM idamangidwa ndi magulu a Agile m'malingaliro. Izi zikuwonekera kuchokera kuzinthu zake monga kutsata kutumizidwa, zopempha zosintha, kuwunika zoopsa, ndi zina.
13. Limbikitsani mgwirizano pakati pa magulu
    • Kugwirizana kwamagulu ndikofunikira mukamagwiritsa ntchito ITSM.
    • Kaya mukuyang'ana kuti magulu azigwira ntchito limodzi, sinthani magulu othandizira makasitomala anu pazotulutsa zomwe zikubwera, kapena mukukonzekera kuyankha kwanu, muyenera kulumikizana pakati pakampani yonse.
    • Pogwiritsa ntchito gawo la JSM's Knowledge Management, ogwiritsa ntchito amatha kupanga maulalo ndi ma widget kuti akhale ngati malo ofotokozera mitu inayake.
    • Imathandizira mgwirizano m'bungwe lonse ndikuwonetsetsa kuti ogwiritsa ntchito atha kuloza kuzinthu ndikuthana ndi vuto akakumana ndi vuto.
14. Ikani patsogolo kasamalidwe ka masinthidwe
    • Kuwongolera masinthidwe ndikofunikira chifukwa zida zanu zonse zaukadaulo zimadalira.
    • Mukayika patsogolo ndikukhazikitsa kasamalidwe kokhazikika, mudzatha kuzindikira kuti ndi mbali ziti za zomangamanga zanu zomwe zimadalirana, kuwunika zomwe zingachitike, ndikuzindikira zomwe zimayambitsa zovuta izi zikabuka.
    • JSM ili ndi dongosolo lake loyang'anira masinthidwe kuti aziyang'anira zomangamanga zanu za IT.
    • Za example, mutha kugwiritsa ntchito chida cha Insight kuti muzindikire zodalira musanasinthe kwambiri.
    • Komanso, ngati katundu akukumana ndi vuto, ogwiritsa ntchito angathe view mbiri yake ndi kuifufuza.
15. Phatikizani kasamalidwe koyenera ka chuma
    • Pamene bungwe likukula, kuchuluka kwake kwaukadaulo kumakula limodzi ndi iwo. Muyenera kuwonetsetsa kuti katundu wanu akuwerengedwa, kutumizidwa, kusungidwa, kukwezedwa, ndikutayidwa ngati pakufunika.
    • Chifukwa chake, timalimbikitsa kupanga mawonekedwe otseguka amakampani anu kapena kugwiritsa ntchito chida chomwe chili nacho.
    • Ndi 'Katundu' mumapeza kasamalidwe koyenera kakatundu komwe kamalola anthu ochokera m'mabizinesi osiyanasiyana monga kutsatsa, zothandizira anthu, komanso zamalamulo kuti athe kupeza, kufufuza, ndi kuyang'anira katundu wa IT ndi zothandizira.
    • JSM ili ndi kasamalidwe kazinthu komwe kamayang'anira zonse zomwe zili pa netiweki yanu ndikuziyika muzosungira katundu kapena kasamalidwe ka database (CMDB).
    • Mutha kuyang'anira ndi kuyang'anira zinthu zonsezi pogwiritsa ntchito JSM, kusamutsa zambiri zazachuma kapena kuitanitsa files, ndikuphatikiza ndi zida za chipani chachitatu, kupindula pozindikira zolepheretsa ndikuzikonza.
16. Phatikizani machitidwe osinthidwa ndikubwereza ngati pakufunika
    • Makhalidwe a ITSM ndi amphamvu ndipo amasintha pafupipafupi, zomwe zimafunikira kuti mukhale pamwamba pazomwe zikuchitika.
    • Mwamwayi, ma Atlassian amalimbikitsa kulimba mtima, chifukwa chake amangosintha zinthu zawo kuti zitsimikizire kuti akwaniritsa zomwe msika ukufunikira.
    • JSM imakutumizirani zidziwitso zosintha zofunikira ndikukudziwitsani ngati zosintha zokha zilipo kuti muyike.
17. Phatikizani ndi njira ya DevOps
    • DevOps imayang'ana kwambiri pakukulitsa kuthekera kwa bungwe popereka ntchito mwachangu kwambiri.
    • Lipoti laposachedwa la Deloitte lapeza kuti 56% ya CIO ikuyang'ana kukhazikitsa njira ya Agile kapena DevOps kuti iwonjezere kuyankha kwa IT.
    • Kutengera njira ya DevOps kumathandizira magulu aukadaulo kuti awonjezere zosintha ndi kutumiza mwachangu. Ma desiki ogwira ntchito ndiabwino kwambiri pojambula mayankho pamene zosintha zikupangidwa.
    • Popeza magulu aukadaulo akugwiritsa ntchito kale zida monga Jira Software, JSM ndiyosavuta kuphatikiza komanso yosavuta kuti omanga atengere.
18. Pezani machitidwe a ITIL
    • Information Technology Infrastructure Library (ITIL) ndi njira yokhazikitsidwa yomwe imalola makampani kugwirizanitsa ntchito zawo za IT ndi zosowa zamabizinesi.
    • Iyi ndi imodzi mwa njira zodziwika bwino za ITSM, zokhala ndi malangizo aposachedwa (ITIL 4) opangidwa ndi moyo wokhazikika wachitukuko m'malingaliro.
    • Zochita za ITIL zimakuthandizani kuti mupange njira zokhazikika komanso zobwerezabwereza zomwe zimathandizira mayendedwe anu. Chofunikira kwambiri ndikuti chimadalira malingaliro a ogwiritsa ntchito nthawi zonse, zomwe zimalimbikitsa kusintha kwa ntchito za IT.
    • JSM imapereka kale zinthu zazikulu za ITSM monga zodzichitira, malipoti, ndi kabuku kantchito. Pulojekiti iliyonse yautumiki imabwera ndi izi kuti muthe kulinganiza kayendedwe ka ntchito yanu ndikusintha kasamalidwe ka ntchito zanu pobwerezabwereza.
19. Khazikitsani portal yodzithandizira
    • ITSM imayang'ana kwambiri kuphatikiza zosankha zodzipangira okha kuti ogwiritsa ntchito athe kukweza matikiti ndikuthana ndi mavuto pawokha pakafunika. Ma portal odzithandizira amawapatsanso mphamvu kuti apeze mayankho pawokha kuchokera ku laibulale yomwe akufuna popanda kulumikizana ndi membala wa gulu.
    • JSM ilinso ndi portal yodzithandizira pomwe antchito anu amatha kupeza zolemba ndi maupangiri okhudzana ndi ITSM ndi JSM.
    • Ndi izi, mutha kugwiritsa ntchito njira yoyesera yosinthira kumanzere - ogwiritsa ntchito amatha kuthana ndi zovuta zawo pawokha, ndipo mutha kubwereza kutengera mayankho.
20. Funsani akatswiri a ITSM mukafuna
    • Kukhazikitsa ITSM ndizovuta komanso zowononga nthawi.
    • Zimafunika kusintha kwakukulu kwa malingaliro ndi kuphunzitsa antchito kuti azitha kusintha bwino. Mukafuna malangizo okhudza vuto linalake, fikirani akatswiri a ITSM.
    • JSM imapereka chithandizo chambiri ndi chidziwitso kuti muwonetsetse kuti ITSM yanu ikuyenda bwino.
    • Kuphatikiza apo, mutha kutembenukira kwa othandizana nawo a Atlassian ngati Eficode kuti akuthandizeni kukhazikitsa machitidwe abwino a ITSM.

Mapeto

• ITSM ndi ntchito yofunika kwambiri pamsika wamakono wamakono.
• Zimakuthandizani kukonza njira zamkati ndi zakunja, kukhazikitsa maudindo ndi maudindo a akatswiri a IT, ndikuyika patsogolo zofunikira za IT pa polojekiti iliyonse.
• Njira yophatikizira yeniyeni ndi yovuta chifukwa imafuna kuphatikiza zinthu zingapo ndikuzindikira njira zoyendetsera ntchito zomwe ziyenera kukonzedwa.
• Kutengera izi, njira yoyamba imapangidwa - yomwe idzafunika kubwerezabwereza kutengera momwe zinthu zikuyendera pansi.
• Chifukwa cha zovuta izi, Jira Service Management ndi chida chamtengo wapatali chifukwa imathandizira mabungwe kukhazikitsa ma desiki awo ndikuyang'ana ntchito zabwino kwambiri.
• Chidachi chimalola mgwirizano wogwira ntchito ndikusonkhanitsa zidziwitso zofunikira pazovuta zilizonse pagulu.
• Ngati mukuyang'ana kutengera machitidwe a ITSM ndikutsitsa pulogalamu yanu yonse, onani yankho la Efi code la Jira Service Management solution.

Tengani sitepe yotsatira

Kulikonse komwe muli paulendo wanu wa ITSM, akatswiri athu a ITSM ali okonzeka kukuthandizani. Onani ntchito zathu za ITSM apa.

Zolemba / Zothandizira

eficode Jira Service Management [pdf] Buku Logwiritsa Ntchito Jira Service Management, Jira, Service Management, Management

Maumboni

• Buku Logwiritsa Ntchito