Pairing questions & answers

It sounds like your earbuds have lost their TWS (True Wireless Stereo) interconnection and are operating in individual mono modes. To fix this and…

If both earbuds are flashing red and blue, they are in pairing mode but may not be synced to each other. To resolve this,…

It is not normal for the TOZO T10 earbuds to remain connected to your iPhone while they are inside the charging case. When functioning…

It appears your earbuds are in a frozen state, indicated by the persistent red LED and lack of response to button presses. To resolve…

Rapid blinking usually indicates that the earbuds are having trouble syncing with each other or are stuck in a specific state. To resolve this,…

A constant red light on a single earbud while in the case often indicates a charging issue or a synchronization error. To resolve this,…

If your Soundpeats Truefree Plus earbuds have very low volume despite your phone being at maximum, please try the following troubleshooting steps: Check for…

To determine the charging status of your Soundpeats Truengine2 charging case, observe the LED indicators on the case while it is connected to a…

If your Soundpeats Q30 Plus turns on but will not connect to your device, please try the following troubleshooting steps: Reset the Earphones: While…

The TOZO T10 earbuds do not support multi-device pairing. If they are currently connected to your tablet, they will not appear in the Bluetooth…

If your JBL Endurance Dive earphones are flashing red, it typically indicates a low battery or a charging issue. Ensure the device is fully…

Yes, you can charge the Soundpeats TrueCapsule charging case directly from a PC. To do this, connect the charging port of the case to…

Regarding the branding, "JBL" is the official trademark of the manufacturer. Markings like "J" or other symbols on the device are typically stylistic logos…

If your Tozo T10 earbuds are not appearing in your iPad's Bluetooth list, they may not be in pairing mode or may need a…

To reconnect your Tozo T10 earbuds after forgetting them in your iPhone's Bluetooth settings, you need to trigger pairing mode or perform a reset…

To pair a replacement earbud with your existing one, you must perform a factory reset so they can sync together as a pair. Follow…

If only one earbud is connecting, it usually means the two earbuds have lost their synchronization with each other. To fix this, you must…

If your right Soundpeats TrueWings earbud is failing to charge due to a suspected contact issue, please try the following troubleshooting steps: Clean the…

If you are experiencing an audio imbalance where one earbud is louder than the other, please try the following troubleshooting steps: Clean the Earbuds:…

If your right earbud is charged but refuses to turn on or connect, the most effective solution is to perform a factory reset. This…

A flashing white light on your Soundpeats Truefree Plus earbuds typically indicates that the earbud is in pairing mode or attempting to establish a…

The JBL Endurance Dive features an automatic power-saving function designed to turn the device off when it does not detect an active audio signal.…

Placing the TOZO T10 earbuds in the opposite charging slots (left earbud in the right slot and vice versa) will generally not ruin or…

If your Tozo T10 earbuds have suddenly become very quiet, it is often caused by a synchronization issue between the earbuds and your device,…