Pisen is a leading global manufacturer of digital accessories, renowned for pioneering the portable power bank industry and producing high-quality chargers, cables, and audio devices.
Founded in 2003 in Shenzhen, China, Pisen (Guangdong PISEN Electronics Co., Ltd.) is a prominent consumer electronics brand best known for its significant contributions to the mobile power industry. Pisen claims the distinction of creating the prototype for the modern power bank in 2004 for the Chinese Antarctic Expedition, subsequently launching the first commercial power bank in 2005.
Over the last two decades, the company has grown into a global leader in digital accessories, offering a comprehensive range of products including:
Pisen focuses on safety and innovation, utilizing proprietary technologies like Pisen Safe Fast Charging (PSFC) to protect devices during high-speed charging. The brand serves millions of customers worldwide, providing reliable power solutions for smartphones, tablets, and laptops.
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Ensure the power bank is turned on (if it has a power button) and has sufficient charge. Check that the cable connection is secure and try using a different cable. If utilizing a low-power device like earbuds, some power banks may require a specific low-current mode.
Typically, Pisen earbuds enter pairing mode automatically when removed from the charging case for the first time. If not, place them back in the case, wait a few seconds, and remove them again. For some models, you may need to long-press the touch control area until the LED indicators flash.
Yes, Pisen chargers are designed with multiple safety protections, including over-current, over-voltage, and short-circuit protection. Many models support PD (Power Delivery) and QC (Quick Charge) protocols suitable for both iPhone and Android devices.
LED behaviors vary by model. Generally, a solid light indicates power is connected. On wireless chargers, a breathing light often indicates ongoing charging, while a flashing light may indicate a foreign object detection or error.
Warranty terms vary by region and retailer. Generally, you should contact the retailer where you purchased the item or email support@pisengroup.com with your proof of purchase for assistance.