PISEN 10000mAh 20W Power Bank (Model: TS-D342) Instruction Manual

1. Product Overview

The PISEN 10000mAh 20W Power Bank (Model TS-D342) is a versatile portable charger designed for convenience and reliability. It features a 10,000mAh battery capacity, 20W fast charging capabilities, and four built-in cables for broad compatibility. Equipped with a smart LED display, it provides real-time battery status. This power bank is 3C certified and flight-approved, making it an ideal travel companion.

Key Features:

• 10,000mAh Capacity: Provides multiple charges for various devices.
• 20W Fast Charging: Supports Power Delivery (PD) and Quick Charge (QC) for rapid power delivery.
• Built-in 4 Cables: Includes Lightning, USB-C, Micro-USB output cables, and a USB-A input cable.
• Smart LED Display: Shows exact remaining battery percentage and charging status.
• 3C Certified & Flight-Approved: Meets safety standards for secure travel.
• Multi-Layer Safety Protection: Comprehensive safeguards for device and power bank.

Figure 1: Front and back view of the PISEN 10000mAh 20W Power Bank, highlighting the built-in cables and LED display.

2. Product Components and Ports

The PISEN Power Bank is equipped with a variety of cables and ports to accommodate diverse charging needs.

Outputs:

• Built-in Lightning Cable: 12W output for Apple devices.
• Built-in USB-C Cable: 20W output for USB-C compatible devices.
• Built-in Micro-USB Cable: 12W output for Micro-USB devices.
• USB-C Port: 20W output (also functions as 18W input).
• USB-A Port: 12W output.

Inputs:

• Built-in USB-A Cable: 10W input for charging the power bank.
• USB-C Port: 18W input (also functions as 20W output).

Figure 2: Diagram illustrating the 5 outputs (Lightning, USB-C, Micro-USB cables, USB-C port, USB-A port) and 2 inputs (USB-A cable, USB-C port) of the power bank.

3. Setup: Charging the Power Bank

Before using your PISEN Power Bank to charge other devices, ensure it is fully charged.

1. Using the Built-in USB-A Cable: Pull out the built-in USB-A cable from its storage slot. Connect the USB-A end to a compatible USB wall adapter or computer USB port.
2. Using the USB-C Port: Alternatively, connect a USB-C to USB-C cable (not included) to the power bank's USB-C port and then to a compatible USB-C wall adapter.
3. The smart LED display will show the charging status and battery percentage. The power bank is fully charged when the display shows 100%.

4. Operating: Charging Your Devices

The PISEN Power Bank offers multiple ways to charge your electronic devices.

1. Using Built-in Cables:
   • Identify the correct built-in cable (Lightning, USB-C, or Micro-USB) for your device.
   • Gently pull out the desired cable from its storage slot.
   • Connect the cable to your device's charging port. The power bank will automatically begin charging.
2. Using External Ports:
   • For devices requiring a USB-C or USB-A connection, use your device's original charging cable.
   • Plug one end of your cable into the power bank's USB-C or USB-A output port.
   • Connect the other end to your device.
3. Simultaneous Charging: The power bank can charge up to 5 devices simultaneously using a combination of its built-in cables and external ports. Note that a single USB-C cable or USB-C port can deliver up to 20W, while using multiple ports simultaneously provides a total output of 15W.

Figure 3: The PISEN power bank connected via its built-in USB-C cable to charge a smartphone.

Figure 4: The PISEN power bank simultaneously charging multiple devices.

5. Smart LED Display

The integrated LED display provides clear, real-time information about your power bank's status.

• Battery Percentage: Shows the exact remaining battery charge from 0-100%.
• Charging Status: Indicates when the power bank is being charged or is charging a device.

Figure 5: Close-up of the PISEN power bank's smart LED display showing 100% battery percentage.

6. Safety Features

The PISEN Power Bank incorporates multiple safety protections to ensure safe and reliable charging for both your devices and the power bank itself.

• Overdischarge Protection: Prevents the battery from being discharged too deeply.
• Input Voltage Protection: Safeguards against excessive input voltage.
• Short-Circuit Protection: Automatically cuts off power in case of a short circuit.
• Over-Current Protection: Protects against excessive current flow.
• Over-Temperature Protection: Monitors and regulates internal temperature to prevent overheating.
• Over-Charge Protection: Prevents the battery from being overcharged.
• Electromagnetic Field Protection: Shields against electromagnetic interference.

Figure 6: Diagram illustrating the multi-layer safety protections of the PISEN power bank.

7. Travel Information

The PISEN Power Bank is designed with travel in mind, adhering to international safety standards.

• 3C Certified: Certified with 3C & UL2056 standards, ensuring high safety and reliability. (Certification ID: 2024010914716113, verifiable on cx.cnca.cn).
• Flight-Approved: Its 10,000mAh capacity is within the limits for carry-on luggage on most airlines, making it suitable for air travel.

Figure 7: The PISEN power bank is CCC certified and TSA compliant for air travel.

Figure 8: The compact and portable design of the PISEN power bank.

8. Specifications

9. Maintenance

Proper care and maintenance will extend the lifespan of your PISEN Power Bank.

• Storage: Store the power bank in a cool, dry place away from direct sunlight and extreme temperatures.
• Cleaning: Use a soft, dry cloth to clean the exterior of the power bank. Avoid using harsh chemicals or abrasive materials.
• Avoid Drops: Protect the device from drops and impacts, which can damage internal components.
• Water Exposure: Do not expose the power bank to water or excessive moisture.
• Regular Use: For optimal battery health, use and recharge the power bank regularly, even if not frequently needed.

Figure 9: The built-in cables are designed for durability and long-lasting use.

10. Troubleshooting

If you encounter any issues with your PISEN Power Bank, refer to the following common solutions:

• Power Bank Not Charging:
  • Ensure the charging cable (built-in USB-A or external USB-C) is securely connected to both the power bank and the power source.
  • Verify that the wall adapter or USB port is functional. Try a different adapter or port.
  • Check if the power bank's input port or cable is damaged.
• Device Not Charging from Power Bank:
  • Confirm that the power bank has sufficient charge (check the LED display).
  • Ensure the correct built-in cable or external cable is securely connected to both the power bank and your device.
  • Try a different cable or port on the power bank.
  • Some devices may require a specific charging protocol; ensure compatibility.
• Slow Charging:
  • Ensure you are using a fast-charging compatible cable and adapter for both charging the power bank and charging your devices.
  • Charging multiple devices simultaneously may reduce the charging speed for individual devices (total output 15W when multiple ports are used).
  • Environmental factors like extreme temperatures can affect charging efficiency.
• LED Display Not Working:
  • Press the power button briefly to activate the display.
  • If the power bank is completely depleted, the display may not light up until it receives some charge.

If these steps do not resolve the issue, please contact PISEN customer support.

11. Warranty and Support

PISEN is committed to providing quality products and customer satisfaction.

• 30-Day Refund: If you are not satisfied with your purchase, you may be eligible for a refund within 30 days.
• 12-Month Replacement: The product is covered by a 12-month replacement warranty for manufacturing defects.
• 7/24 Online Support: For any concerns or assistance, PISEN offers 24/7 online customer support. Please refer to the product packaging or the official PISEN website for contact details.