Masterplug Manuals & User Guides

Masterplug is a renowned brand specializing in portable power distribution and electrical accessories, part of the Luceco PLC group. With a reputation for quality and reliability, Masterplug offers a comprehensive range of products designed for domestic, DIY, and professional use. Their catalog includes indoor and outdoor power solutions such as extension leads, heavy-duty cable reels, USB charging adapters, and programmable timers.

In recent years, Masterplug has established a strong presence in the electric vehicle (EV) market, providing Mode 2 and Mode 3 EV charging cables and wall-mounted charging units. Their products are engineered to meet strict safety standards, often featuring robust thermal cut-outs, surge protection, and high IP ratings for weather resistance.

• How do I reset my Masterplug EV charger?

  To reset a Masterplug EV charger, unplug the charging cable from the vehicle and the wall socket. Keep it unplugged for at least 30 seconds before repeating the connection process.

• What does the red light on my Masterplug charger mean?

  A red indicator usually signals a fault. Count the number of flashes to diagnose the specific issue (e.g., leakage, over-current, or ground fault) as detailed in the user manual.

• Why has my Masterplug cable reel stopped working?

  If your cable reel stops working, the safety thermal cut-out may have tripped due to overloading or overheating. Allow the reel to cool down for a few minutes, then press the red reset button located on the drum.

• Can Masterplug extension leads be used outdoors?

  Only Masterplug products specifically rated for outdoor use (typically IP54 or IP66) should be used outside. Ensure covers are closed to maintain weatherproofing.