DELL Technologies Unity Family Configuring SupportAssist

Lintlha, litemoso, le litemoso

• HLOKOMELA: TLHOKOMELISO e bontša lintlha tsa bohlokoa tse u thusang ho sebelisa sehlahisoa sa hau hamolemo.
• TLHOKOMELISO: TLHOKOMELISO e bonts'a tšenyo e ka bang teng ho Hardware kapa tahlehelo ea data mme e u bolella mokhoa oa ho qoba bothata.
• TLHOKOMELISO: TEMOSO e bontša monyetla oa tšenyo ea thepa, kotsi ea botho kapa lefu.
• 2023 - 2024 Dell Inc. kapa lithuso tsa eona. Litokelo tsohle li sirelelitsoe. Dell Technologies, Dell, le matshwao a mang a kgwebo ke matshwao a kgwebo a Dell Inc. kapa ditsiane tsa yona. Matshwao a mang e ka nna matshwao a kgwebo a beng ba ona.

Selelekela

Khaolo ena e na le tlhahisoleseding e akaretsang mabapi le tokomane, lisebelisoa tse eketsehileng tse fumanehang, le tlhaloso ea ts'ebetso ea tšobotsi ea SupportAssist.

Lihlooho

• Mabapi le tokomane ena
• Lisebelisoa tse ling
• Melemo ea SupportAssist
• Likhetho tsa Mofuta oa Khokahano bakeng sa SupportAssist
• Tlhaloso ea ts'ebetso

Mabapi le tokomane ena
Tokomane ena e fana ka tlhahisoleseding eo u ka e sebelisang ho lokisa le ho laola SupportAssist ho Sistimi ea Unity e nang le tikoloho ea ts'ebetso (OE) mofuta oa 5.3 kapa hamorao. Sebopeho sa SupportAssist se sebetsa feela ho li-deployments tsa 'mele.

HLOKOMELA: UnityVSA ha e tšehetse SupportAssist. U ka sebelisa Centralized ESRS feela bakeng sa tšehetso e hole. Bakeng sa tlhahisoleseling mabapi le Centralized ESRS, bona Unisphere online help and the Unity Family Scure Remote Service Litlhokahalo le Tokomane ea Tlhophiso.

Lisebelisoa tse ling
E le karolo ea boiteko ba ntlafatso, lintlafatso tsa software le hardware li lokolloa nako le nako. Ka hona, mesebetsi e meng e hlalositsoeng tokomaneng ena e kanna ea se tšehetsoe ke mefuta eohle ea software kapa hardware e sebelisoang hajoale. Lintlha tsa tokollo ea sehlahisoa li fana ka tlhaiso-leseling ea morao-rao mabapi le likarolo tsa sehlahisoa. Ikopanye le setsebi sa ts'ehetso ea tekheniki haeba sehlahisoa se sa sebetse hantle kapa se sa sebetse joalo ka ha ho hlalositsoe tokomaneng ena.

Moo u ka fumanang thuso
Tlhahisoleseding ea tšehetso, sehlahisoa le laesense li ka fumanoa joalo ka ha ho hlalositsoe ka tlase.

Lintlha tsa sehlahisoa
Bakeng sa litokomane tsa sehlahisoa le likarolo kapa lintlha tsa tokollo, e ea ho Unity Technical Documentation ho: dell.com/unitydocs.

Ho batle phoso
Bakeng sa tlhahisoleseding mabapi le dihlahiswa, diapdeite tsa software, laesense, le ditshebeletso, eya ho Support (ho ngodisa ho hlokeha) ho: dell.com/support. Kamora ho kena, fumana leqephe le nepahetseng la sehlahisoa.

Melemo ea SupportAssist
Sebopeho se kentsoeng sa SupportAssist ho Unity body deployments se fana ka khokahano e sireletsehileng haholo, e hole lipakeng tsa tikoloho ea hau ea Unity le Dell Support. Khokahano eo, ha e se e entsoe, e ka bula melemo le lits'ebeletso tse fapaneng tse kang:

• Litlhahlobo tsa bophelo bo botle.
• 24 × 7 ho lekola bophelo bo botle esale pele.
• Tlhahlobo le tlhahlobo ea litaba tse hole.
• Boiphihlelo bo ntlafalitsoeng ba Tšehetso ea Marang-rang bo nang le temohisiso e sebetsang, e tsamaisoang ke data ka nako ea nnete tikolohong ea hau ea lefats'e ea Dell ka dashboard ea MyService360.
• Ho fana ka litšebeletso le tšehetso ea Dell hole.
• CloudIQ, ke "software-as-a-service cloud management dashboard" e fanang ka analytics e bohlale mabapi le ts'ebetso, bokhoni, le tlhophiso bakeng sa tlaleho e thehiloeng ho bophelo bo botle le tokiso.

HLOKOMELA: SupportAssist e tlameha ho lumelloa ho sistimi ea hau ea polokelo ho romella data ho CloudIQ.

Likhetho tsa Mofuta oa Khokahano bakeng sa SupportAssist

SupportAssist e ts'ehetsa likhetho tse peli bakeng sa mofuta oa khokahano eo tlhahisoleseling ea sistimi ea polokelo e ka romelloang Setsing sa Ts'ehetso bakeng sa ho rarolla mathata a hole:

• Hokela ka ho Otloloha
• Hokela ka Gateway Server

Khetho efe kapa efe e ka hlophisoa ka e 'ngoe ea mefuta e latelang ea likhetho tsa khokahano ea litšebeletso tse hole:

• Ka bobeli khokahanyo ea Inbound bakeng sa phihlello e hole le RSC (Lintlha tse Sireletsehileng tsa Remote - E khothalelitsoe) li khethiloe (litlhophiso tsa kamehla). Litlhophiso tsena li lumella lienjineri tse lumelletsoeng tsa Dell hore li rarolle sistimi ea hau ka mokhoa o sireletsehileng u le hole. Ho khetha khetho ea RSC ho lumella lienjineri tse lumelletsoeng tsa tšehetso ea Dell ho netefatsa sistimi ea hau ka ho sebelisa lengolo le ikhethileng le entsoeng ke Dell. Mookameli oa sistimi ea hau ha a hloke ho fa baenjiniere ba Dell lengolo la bopaki la phihlello.
• Khokahano e kenang kahare bakeng sa phihlello e hole e khethiloe mme RSC ha e ea khethoa. Litlhophiso tsena li lumella sephethephethe se tsoang le se kenang bakeng sa ts'ebeletso e hole. Leha ho le joalo, ho se khethe khetho ea RSC ho hloka hore motsamaisi oa sistimi ea hau a fe lienjineri tsa tšehetso tsa Dell lengolo la phihlello le lumellang lienjineri tse lumelletsoeng tsa tšehetso ea Dell ho netefatsa le ho rarolla mathata a hau ka mokhoa o sireletsehileng u le hole.
• Khokahano e kenang kahare bakeng sa phihlello e hole ha e ea khethoa. Litlhophiso tsena li lumella feela sephethephethe se tsoang kantle bakeng sa litšebeletso tse hole.

HLOKOMELA: Ho nolofalletsa le ho lokisa tšobotsi ea SupportAssist, u tlameha ho amohela Tumellano ea License ea Mosebelisi ea ho qetela ea SupportAssist (EULA). Ho khothaletsoa ka matla hore o nolofalletse tšobotsi ea SupportAssist ho potlakisa tlhahlobo ea bothata, ho rarolla mathata, le ho thusa ho potlakisa nako ea ho rarolla. Haeba u sa lumelle SupportAssist, ho ka 'na ha hlokahala hore u bokelle tlhahisoleseding ea tsamaiso ka letsoho ho thusa Tšehetso ka ho rarolla mathata le ho rarolla mathata ka mokhoa oa hau oa polokelo. Hape, SupportAssist e tlameha ho lumelloa tsamaisong hore data e romelloe ho CloudIQ.

Hokela ka ho Otloloha
Khetho ea Connect Directly bakeng sa SupportAssist e sebetsa ka kotloloho ho sistimi ea polokelo. Ha o khetha khetho ena, o theha sistimi ea polokelo ho sebelisa khokahano e sireletsehileng lipakeng tsa eona le Setsi sa Ts'ehetso. Netefatsa hore likou tsa 443 le 8443 li butsoe ho tloha setsing sa polokelo ho ea Setsing sa Ts'ehetso. Haeba phihlello e hole e sebelisang SSH e hlokahala, etsa bonnete ba hore likou tsa 22 le 8443 li butsoe sistimi ea polokelo.

Hokela ka Gateway Server
Khetho ea Connect through gateway server bakeng sa SupportAssist e hloka hore ho hlophisoe seva se arohaneng le moreki se sebelisang Secure Connect Gateway (mofuta oa 5.12.00.10 kapa hamorao). Ha o khetha khetho ena, sistimi ea hau ea polokelo e ka laoloa hammoho le litsamaiso tse ling tsa polokelo ka Secure Connect Gateway. Litsamaiso tsa polokelo li lula ka mor'a khokahanyo e le 'ngoe e sireletsehileng (ea bohareng) e sireletsehileng pakeng tsa li-server tsa Setsi sa Tšehetso le sebaka se seng sa Secure Connect Gateway. Secure Connect Gateway ke ntlha e le 'ngoe ea ho kena le ho tsoa bakeng sa mesebetsi eohle ea IP-based SupportAssist bakeng sa mekhoa ea polokelo e amanang le heke.

HLOKOMELA: Leha e le ESRS heke (mofuta oa 3. x) kapa SupportAssist Enterprise (mofuta oa 4. y) ha e tšehetsoe ke SupportAssist. Ka lebaka leo, u ke ke ua hlakisa heke ea ESRS kapa aterese ea SupportAssist Enterprise bakeng sa ho nolofalletsa khokahanyo ea heke. Secure Connect Gateway ke ts'ebeliso ea tharollo ea ts'ehetso e hole e kentsoeng ho seva e le 'ngoe kapa ho feta tse fanoeng ke moreki. Secure Connect Gateway e sebetsa e le morekisi oa puisano lipakeng tsa litsamaiso tse amanang le polokelo le Setsi sa Ts'ehetso. U ka lokisa Setsi sa Mathomo le sa Sekondari bakeng sa SupportAssist bakeng sa phumaneho e phahameng haeba e 'ngoe ea liheke e sa fihlellehe. Ho khothalletsoa hore liheke ka bobeli li lule sehlopheng se le seng ho fokotsa tšitiso haeba heke e le 'ngoe e hloleha ho ea ho e' ngoe. Li-server tsa proxy tsa HTTP li tšehelitsoe bakeng sa ho Hokela ka ho Otloloha le ho Hokela ka mefuta ea khokahanyo ea heke ho Unity. Li-server tsa proxy tsa SOCKS ha li sebetse. Hape, Molaoli oa Leano ha a tšehetsoe ho Unity. Ho sebelisa Molaoli oa Leano ho laola sephethephethe sa marang-rang pakeng tsa sistimi ea hau ea polokelo le Setsi sa Ts'ehetso, o tlameha ho khetha Hokela ka khetho ea khokahanyo ea seva ea heke bakeng sa SupportAssist. Hape, o tlameha ho hlakisa Mookameli oa Leano, 'me, ha ho hlokahala, le seva sa proxy se amanang le eona ka har'a Secure Connect Gateway.

HLOKOMELA: Ho fumana lintlha tse ling mabapi le Secure Connect Gateway le Policy Manager, e ea leqepheng la sehlahisoa sa Secure Connect Gateway ho Tšehetso ea Inthaneteng.

Ho lokisa tsamaiso ea hau ea polokelo ho sebelisa Connect through Gateway Server, u tlameha ho fana ka aterese ea IPv4 (IPv6 ha e tšehetsoe) kapa FQDN ea Secure Connect Gateway le ho netefatsa hore port 9443 e butsoe ho tloha tsamaisong ea polokelo ho ea hekeng. Haeba phihlello e hole e sebelisang SSH e hlokahala, etsa bonnete ba hore likou tsa 22 le 8443 tsamaisong ea polokelo le tsona li butsoe.

HLOKOMELA: Litsamaiso tsa polokelo li ka eketsoa feela ho Secure Connect Gateway ho tloha Unisphere kapa UEMCLI. Seboka se hole bakeng sa Unisphere se hloka hore port 80 e buloe, 'me UEMCLI e hloka hore port 443 e buloe. Haeba tsamaiso ea polokelo e kenngoa ho tloha ho seva sa heke, e tla bonahala e hokahane, empa e ke ke ea atleha ho romela tlhahisoleseding ea tsamaiso.

Lintlha tse Sireletsehileng tsa Remote
Khetho ea RSC (Remote Secure Credentials) e thibetsoe ka ho sa feleng mme SupportAssist e tlameha ho fuoa monyetla oa ho e khetha. Ha e khethiloe, khetho ea RSC e lumella lienjineri tse lumelletsoeng tsa tšehetso ea Dell ho netefatsa sistimi ea hau ka ho sebelisa lengolo le ikhethileng le entsoeng ke Dell. Mookameli oa sistimi ea hau ha a hloke ho fa baenjiniere ba Dell lengolo la bopaki la phihlello. Hang ha ts'ebetso ea netefatso e feta, mosebelisi o fuoa likarolo tsa molaoli le litšebeletso ha a etsa litaelo tsa UEMCLI, le karolo ea ts'ebeletso ha a tsamaisa litaelo tsa CLI tsa on-array.

Tlhaloso ea ts'ebetso
Sebopeho sa SupportAssist se fana ka khokahano e thehiloeng ho IP e nolofalletsang Tšehetso ho amohela phoso files le litlhokomeliso ho tsoa ho sistimi ea hau ea polokelo le ho rarolla mathata a hole ho tlisang nako e potlakileng le e nepahetseng ea ho rarolla.

HLOKOMELA: Ho khothaletsoa ka matla hore o nolofalletse tšobotsi ea SupportAssist ho potlakisa tlhahlobo ea bothata, ho rarolla mathata, le ho thusa ho potlakisa nako ea ho rarolla. Haeba u sa lumelle SupportAssist, ho ka 'na ha hlokahala hore u bokelle tlhahisoleseding ea tsamaiso ka letsoho ho thusa Tšehetso ka ho rarolla mathata le ho rarolla mathata ka mokhoa oa hau oa polokelo. SupportAssist e tlameha ho lumelloa ho sistimi hore data e romelloe ho CloudIQ.

SupportAssist le tshireletso
SupportAssist e sebelisa mekhahlelo e mengata ea ts'ireletso mohatong o mong le o mong ts'ebetsong ea khokahanyo e hole ho netefatsa hore uena le Ts'ehetso le ka sebelisa tharollo ka kholiseho:

• Litsebiso tsohle li tsoa sebakeng sa hau sa marang-rang - ha ho mohla li tsoang mohloling o kantle - 'me li bolokiloe li bolokehile ka ts'ebeliso ea Advanced Encryption Standard (AES) -256-bit encryption.
• Meaho e thehiloeng ho IP e hokahana le meaho ea hau e teng mme e boloka polokeho ea tikoloho ea hau.
• Lipuisano lipakeng tsa sebaka sa hau sa Marang-rang le Setsi sa Ts'ehetso li netefalitsoe ka bobeli ho sebelisoa litifikeiti tsa dijithale tsa RSA®.
• Ke litsebi tse lumelletsoeng feela tsa Ts'ebeletso ea Bareki tse netefalitsoeng ka netefatso ea lintlha tse peli tse ka khoasollang litifikeiti tsa dijithale tse hlokahalang ho view tsebiso ho tsoa sebakeng sa hau sa marang-rang.

Ha RSC (Remote Secure Credentials) e nolofalitsoe, basebeletsi ba Dell Support ba ka kena ka thōko e le mosebedisi ea khethehileng oa tšebeletso ka ho sebelisa paskhoutu e ikhethang ea RSA e tsoang ho portal e laoloang ka thata ea Dell backend. Paskhoutu e sebetsa feela ka nako ea metsotso e 30 mme e netefalitsoe ke li-server tsa Dell backend. Hang ha ts'ebetso ea netefatso e feta, mosebelisi o fuoa likarolo tsa molaoli le litšebeletso ha a etsa litaelo tsa UEMCLI, le karolo ea ts'ebeletso ha a tsamaisa litaelo tsa CLI tsa on-array. Mesebetsi eohle ea ho kena le ho tsoa ha basebelisi ba hole ka paskhoutu ea RSC e kentsoe tlhahlobo.

Tsamaiso ea SupportAssist
O ka laola SupportAssist o sebelisa Unisphere, UEMCLI, kapa REST API. O ka nolofalletsa kapa oa tima ts'ebeletso mme oa fetola litlhophiso tsa seva ea proxy ea lefats'e. Karolo ea Connect Directly SupportAssist e kentsoe sebakeng sa ts'ebetso (OE) ea sistimi ea polokelo e le ts'ebeletso e laoloang. Ts'ebetsong ea Connect Directly e kenyelletsa karolo ea High Availability (HA), e fanang ka tlhokomelo ea SupportAssist 'me e ikarabella ho e hloleha ho tloha mochineng oa pele oa polokelo (SP) ho ea ho SP ea ho boloka SP haeba SP ea mantlha e hlōleha. HA e na le boikarabelo ba ho qala hape SupportAssist haeba e hlōleha. OE e ikarabella bakeng sa ho phehella tlhophiso le litifikeiti tse hlokahalang hore SupportAssist e sebetse. The Connect through a Gateway Server SupportAssist feature eu lumella hore u lokise bobeli ba heke ea Mathomo le monyako oa Bobeli ho lumella ho fumaneha ho phahameng (HA) ka har'a sehlopha sa Support Connect Gateway marang-rang. Haeba heke ea mantlha e theoha, sistimi ea Unity e tla hloleha ka bo eona ho ea hekeng ea bobeli marang-rang bakeng sa khokahano ea SupportAssist le CloudIQ. Ho hlophisoa ha heke ea mantlha hoa tlama, ha ho hlophisoa ha heke ea bobeli ke boikhethelo. SupportAssist e tšehetsoa feela ho SP ea mantlha ha e le ka mokhoa o tloaelehileng. SupportAssist ha e tšehetsoe ke mokhoa oa ts'ebeletso.

Puisano ea SupportAssist
Ho fihlella seva sa DNS hoa hlokahala hore SupportAssist e sebetse. Haeba seva sa proxy sa lefats'e se lokisoa 'me mosebelisi a khetha ho sebelisa litlhophiso tsa proxy tsa lefats'e, SupportAssist e leka ho sebelisa seva ea proxy e lokiselitsoeng ho buisana le lits'ebetso tsa morao-rao tsa Setsi sa Ts'ehetso. Haeba seva ea proxy ea lefats'e e sa lokisoa kapa e sa khethoa hore e sebelisoe, SupportAssist e leka ho buisana ka kotloloho le lits'ebetso tsa morao-rao tsa Setsi sa Ts'ehetso.

Litlhoko, Lithibelo, le Tlhophiso

Khaolo ena e hlalosa litlhoko le lithibelo bakeng sa tšobotsi ea SupportAssist, le mekhoa ea ho fana ka tšobotsi.

Lihlooho

• Lintho tse hlokahalang bakeng sa SupportAssist
• Litlhoko tsa SupportAssist le Connect Directly khokahanyo
• Litlhoko tsa SupportAssist le Connect ka khokahanyo ea Gateway
• Lithibelo le meeli e akaretsang ea SupportAssist
• Mokhoa oa ho thusa le ho lokisa SupportAssist

Lintho tse hlokahalang bakeng sa SupportAssist
Joalo ka lintho tse hlokahalang bakeng sa ho nolofalletsa SupportAssist ho sistimi ea polokelo, sistimi ea hau ea Unity e tlameha ho ba le tse latelang:

• Tikoloho ea tšebetso (OE) mofuta oa 5.3 kapa hamorao.
• Sistimi ea bonngoe e qalisoa (senotlolo sa bokahohle se teng).

HLOKOMELA: SupportAssist e qalisoa lits'ebetsong tse ncha tsa Unity tse nang le mofuta oa OE 5.3 kapa hamorao, nakong ea ts'ebetso ea tlhahiso. Bakeng sa mekhoa ea Unity e ntseng e ntlafatsoa ho OE 5.3 kapa hamorao ka Integrated or Centralized ESRS e lokiselitsoeng pele ho ntlafatso, tsamaiso ea Unity e qalisoa nakong ea ts'ebetso ea ntlafatso. Leha ho le joalo, SupportAssist ha e qale ha maemo a latelang a le teng:

• ESRS e Kopanetsoeng kapa e Bohareng ha e lokisoe pele e ntlafatsoa ho OE 5.3 kapa hamorao.
• Senotlolo sa bokahohle ha se teng. Maemong ana, senotlolo sa phihlello le PIN e fanoeng ke moreki li tlameha ho fumanoa ho qala SupportAssist e le karolo ea bukana ea ho nolofalletsa le ho hlophisa ts'ebetso ea SupportAssist.
• Haeba e ka ba ESRS gateway (version 3. x) kapa SupportAssist Enterprise (version 4. y) e sebelisoa e le seva sa heke bakeng sa Centralized ESRS. The Secure Connect Gateway server version 5.12.00.10 kapa hamorao e tlameha ho sebelisoa.
• Sisteme ea hau ea Unity e lokiselitsoe ESRS e kopaneng empa e ne e ka hokela marang-rang a sechaba feela ka seva ea proxy pele e ka ntlafatsoa.

HLOKOMELA: Phetoho e ikemetseng ho tloha ho ESRS e kopantsoeng ho ea ho SupportAssist nakong ea ntlafatso e ka atleha feela ho mekhoa ea Unity e ka hokahanyang ka ho toba marang-rang a sechaba.

• Bonyane seva se le seng sa DNS se tlameha ho hlophisoa sistimi ea polokelo.
• Ho fihlella marang-rang ho sa thibeloang ho tloha ho Unity ho ea Setsing sa Tšehetso backend (esrs3-core.emc.com) ka Marang-rang a sebelisa HTTPS (bakeng sa libaka tse seng tsa proxy).
• Se ke oa sebelisa liaterese tsa IP tse matla (DHCP) bakeng sa likarolo leha e le life tsa li-server tsa Secure Connect Gateway kapa lisebelisoa tse laoloang ntle le haeba li hlophisitsoe le FQDN ea Secure Connect Gateway seva.
• Sephethephethe sa marang-rang holim'a likoung tsa 443 le 8443 sea hlokahala bakeng sa ts'ebetso ea SupportAssist 'me e hlokeha bakeng sa basebetsi ba ts'ehetso ba hole ho etsa mesebetsi e mengata ea ho senya / ho lokisa ba sebelisa SupportAssist.
• Haeba phihlello e hole e sebelisang SSH e hlokahala, etsa bonnete ba hore likou tsa 22 le 8443 li butsoe sistimi ea polokelo.
• Tlhahlobo ea SSL/TLS le moemeli oa setifikeiti ha lia lumelloa bakeng sa sephethephethe sa marang-rang sa SupportAssist.

HLOKOMELA: Aterese ea IP ha e hlokehe bakeng sa tlhophiso ea SupportAssist e nang le mofuta oa khokahanyo ea khokahanyo e tobileng. Haeba u sebelisa DHCP ho abela liaterese tsa IP ho likarolo leha e le life tsa SupportAssist (Secure Connect Gateway server kapa lisebelisoa tse laoloang), li tlameha ho ba le liaterese tsa IP tse tsitsitseng. Litefiso tsa liaterese tsa IP tseo lisebelisoa tseo li li sebelisang li ke ke tsa hlophisoa hore li felloe ke nako. Ho khothalletsoa hore u fane ka liaterese tsa IP tse tsitsitseng ho lisebelisoa tseo u rerang ho li laola ke SupportAssist. Bakeng sa tlhophiso ea SupportAssist e nang le mofuta oa khokahano oa khokahanyo ka heke, li-FQDN li ka hlophisoa ho fapana le liaterese tsa IP.

Litlhoko tsa SupportAssist le Connect Directly khokahanyo
Litlhoko tse latelang li amana le ts'ebetsong ea SupportAssist Connect Directly:

• Sephethephethe sa marang-rang (HTTPS) se tlameha ho lumelloa likoung tsa 443 le 8443 (tse tsoang kantle) ho Setsi sa Ts'ehetso. Ho hloleha ho bula likou ka bobeli ho ka baka tieho ea ho rarolla mathata ka sesebelisoa sa ho qetela.
• Haeba phihlello e hole u sebelisa SSH e hlokahala, etsa bonnete ba hore likou tsa 22 le 8443 li bulehile.
• Haeba ts'ebetsong ea SupportAssist e kenyelletsa khokahanyo ho seva sa proxy ea lefats'e bakeng sa tsamaiso ea polokelo, u tlameha ho bontša sena ha u lokisa tšobotsi ea SupportAssist.

Litlhoko tsa SupportAssist le Connect ka khokahanyo ea Gateway
Litlhoko tse latelang li amana le SupportAssist Connect ka ts'ebetsong ea Gateway:

• Sephethephethe sa marang-rang (HTTPS) se tlameha ho lumelloa boema-kepeng ba 9443 lipakeng tsa Sisteme ea Unity le seva sa Secure Connect Gateway. Hape, sephethephethe sa marang-rang holim'a port 443 sea hlokahala bakeng sa ts'ebetso ea SupportAssist.
  HLOKOMELA:
• Haeba phihlello e hole e sebelisang SSH e hlokahala, etsa bonnete ba hore likou tsa 22 le 8443 tse sistimi ea polokelo li butsoe.
  HLOKOMELA: Seboka se hole bakeng sa Unisphere se hloka hore port 80 e buloe, 'me UEMCLI e hloka hore port 443 e buloe.
• Sebaka sa ts'ebetso sa Secure Connect Gateway se tlameha ho ba mofuta oa 5.12.00.10 kapa hamorao.
• Bonyane seva se le seng sa Secure Connect Gateway se eme 'me se sebetsa ka mokhoa o tloaelehileng.
• Seva ea Secure Connect Gateway e tlameha ho hlophisoa ka aterese ea IPv4 kapa FQDN.
  HLOKOMELA: IPv6 ha e sebetse.
  HLOKOMELA: Le ka mohla u se ke ua eketsa kapa ua tlosa Unity system ho tsoa ho Secure Connect Gateway seva. Kenya feela kapa u tlose sistimi ea polokelo ho tsoa ho seva sa heke ka wizate ea tlhophiso ea Unisphere SupportAssist. Haeba tsamaiso ea polokelo e kenngoa ho tloha ho seva sa heke, e tla bonahala e hokahane, empa e ke ke ea atleha ho romela tlhahisoleseding ea tsamaiso.

Lithibelo le meeli e akaretsang ea SupportAssist

Lithibelo le meeli e latelang e sebetsa ho SupportAssist:

• Haeba aterese ea seva ea molaoli oa pholisi e lokiselitsoe mofuta oa khokahanyo oa ESRS e Kopantsoeng ho Sisteme ea Unity pele e ntlafatsoa ho mofuta oa 5.3 oa Unity OE kapa hamorao, litlhophiso tsa molaoli oa pholisi ha li fetisoe nakong ea ntlafatso. Ka mor'a ho ntlafatsa, phoso e kenngoa ho bontša hore mookameli oa leano a ke ke a hlola a laola puisano ea marang-rang pakeng tsa tsamaiso ea Unity le li-server tsa backend.

HLOKOMELA: Molaoli oa Leano le li-server tsa proxy tse amanang le tsona li tšehetsoa ho Unity OE version 5.3 bakeng sa SupportAssist e nang le mofuta oa khokahanyo ea Connect ka har'a seva sa heke. Likhokahano ho Taolo ea Leano le li-server tsa proxy tse amanang le tsona li tlameha ho hlophisoa ka Secure Connect Gateway interface.

• Haeba ESRS e kopantsoeng e lumelloa ka proxy ea SOCKS phetolelong ea pejana ea Unity OE pele e ntlafatsoa ho Unity OE version 5.3, ntlafatso e tla thibeloa ke phoso ea tlhahlobo ea bophelo bo botle pele ho ntlafatso. Haeba ESRS e kopantsoeng e sa lumelloa empa moemeli oa SOCKS o lokiselitsoe, ntlafatso e ke ke ea thibeloa. Haeba seva ea proxy ea lefats'e e lokiselitsoe ho Unity OE version 5.3 kapa hamorao, e tlameha ho ba ea mofuta oa HTTP. Haeba u lokisa seva ea proxy ea SOCKS ho Unity OE version 5.3 kapa hamorao bakeng sa khokahanyo ea kantle ea marang-rang, SupportAssist e ke ke ea khoneha.
• Sisteme ea Unity e nang le heke ea ESRS (mofuta oa 3. x) kapa SupportAssist Enterprise (mofuta oa 4. y) e lokiselitsoeng bakeng sa ESRS e bohareng e ke ke ea ntlafatsoa hore e be Unity OE version 5.3. Leha e le ESRS gateway (version 3. x) kapa SupportAssist Enterprise
  (phetolelo ea 4. y) e tšehetsoa ho Unity OE version 5.3 bakeng sa SupportAssist. SupportAssist e tšehetsa feela mofuta oa Secure Connect Gateway 5.12.00.10 kapa hamorao.
• IPv6 ha e sebetse. Ke IPv4 feela e tšehetsoang bakeng sa SupportAssist.

HLOKOMELA: Haeba tsamaiso ea Unity e lokiselitsoe ka aterese ea IPv6 feela ea tsamaiso ea IP, mesebetsi ea SupportAssist le khokahanyo ea motheo e ke ke ea sebetsa. Hape, u ke ke ua hlakisa seva ea proxy e nang le aterese ea IPv6 bakeng sa Hokela ka ho Otloloha kapa Hokela ka li-gateway server, kapa Secure Connect Gateways ka aterese ea IPv6 bakeng sa likhokahano tsa menyako.

• Haeba ts'ebeletso ea motheo ea SupportAssist e kopana le bothata (boemo bo bonahala bo sa tsejoe) 'me Connect ka ho toba e lokiselitsoe Mofuta oa Khokahano, u ke ke ua lumella Mofuta oa Khokahano oa Khokahano ka seva sa heke.
• Ha tsamaiso ea Unity e abetsoe senotlolo sa bokahohle nakong ea tlhahiso kapa ntlafatso ea OE 5.3 'me khokahanyo ea ESRS e ntlafatsoa ka ho toba ho SupportAssist, kapa tsamaiso e se e nolofalitse SupportAssist ha e ntse e sebetsa OE 5.3 'me hamorao e tsosolosoa ho lokolloa pele ho OE 5.3, ntlafatso ho ts'ebetso ea SupportAssist e tla hloleha hobane senotlolo sa bokahohle sa OE 5.3 se se se ntse se le teng Setsing sa Tšehetso se ka morao. Tabeng ena, taba e amanang le Setsi sa Tšehetso e ka morao e tlameha ho lokisoa pele u ntlafatsa ho OE 5.3 kapa ho lokolloa hamorao.
• Ha Unity e hokahane ka khokahanyo ea heke ho Setsi sa Ts'ehetso se ka morao, boemo ba phihlello bo hole bo hlahang Unisphere bo kanna ba fapana le sebaka sa nnete sa phihlello se hole Setsing sa Ts'ehetso se ka morao.
• Sistimi ea Unity e hlophisitsoeng ka khokahano ea Secure Connect Gateway, phihlello e hole, le lintlha tse sireletsehileng tse hole.
  (RSC) e tla emisa ho sebetsa ntle le tsebiso haeba seva sa Secure Connect Gateway se kentsoe hape.
• Pontšo ea katleho ea bohata e hlaha ha u fetohela Secure Connect Gateway e lokiselitsoeng e ke keng ea buisana le Setsi sa Tšehetso sa backend kapa Unity system ka lebaka la firewall kapa li-port setting.
• Ha ho na le heke e lokiselitsoeng hantle, liphoso tse khelosang le tse sa sebetseng tsa litlhophiso tsa moemeli li ka hlaha karabong e amanang le ho kena ha bothata bo fihla ho Secure Connect Gateway seva kapa Setsi sa Ts'ehetso sa backend.
• Haeba bothata bo hlaha ka seva sa backend sa Setsi sa Ts'ehetso kapa bothata ba marang-rang bo hlaha pakeng tsa Secure Connect Gateway seva le Setsi sa Ts'ehetso sa backend seva, khokahano e bonahala e le ntle mme tlhokomeliso ha e hlahisoe.
• Khokahano e sebetsang e hole ho tsoa ho Ts'ehetso ea Dell e ke ke ea felisoa ke mosebelisi ka ho tima khokahano e kenang leqepheng la SupportAssist UI. Khokahano ena e sebetsang e tlameha ho felisoa ke Dell Support.
• Ha tšebeletso ea SupportAssist e se boemong bo botle kapa ho na le bothata leha e le bofe ba ho thibela khokahanyo ka mohau, basebelisi ba ka qala ho hloekisa tsamaisong ea Unity. Tlhoekiso ena e hlakola feela data e ho Sistimi ea Unity, empa eseng tse ho SCG kapa li-server tsa backend. Ka lebaka leo, Dell Support e ne e ntse e ka kena ho sistimi ea Unity e le hole.
• Ka tlhophiso e tobileng ea khokahanyo, ha setlhophiso leha e le sefe sa seva sa moemeli, se kenyeletsang aterese ea seva sa moemeli, boema-kepe, lebitso la mosebedisi, phasewete, le ho nolofatsa kapa ho tima seva sa proxy, e fetotsoe, phihlello e hole e tla emisa ho sebetsa haeba setlhophiso sa proxy se fetileng se se se sa sebetse. U tlameha ho qala ts'ebeletso ea SupportAssist bocha u sebelisa taelo ea svc_supportassist -r.

HLOKOMELA: Bakeng sa tlhahisoleseling mabapi le litaelo tsa lits'ebeletso, bona tokomane ea Dell Unity Family Service Commands Technical Notes.

• Haeba tsamaiso ea Unity ea hau e ka hokela feela marang-rang a sechaba ka seva sa proxy, ntlafatso ea othomathike ho SupportAssist ho tloha ho Integrated ESRS nakong ea ntlafatso ho tloha ho Unity OE version 5.2 kapa pejana ho Unity OE version 5.3 kapa hamorao ha e tšehetsoe mme ts'ebetso e tla hlōleha.

HLOKOMELA: Ho fumana lintlha tse ling mabapi le lithibelo le meeli ena, bona Sengoloa sa Knowledge Base 000210339.

Mokhoa oa ho thusa le ho lokisa SupportAssist
Ho Unisphere, o ka nolofalletsa le ho lokisa SupportAssist bakeng sa tsamaiso ea polokelo ka ho sebelisa leha e le efe ea mekhoa e latelang:

• Intial Configuration wizate—Wizard ea ho lokisa litlhophiso tsa sistimi ea polokelo ea lefats'e e sebetsang ha o qala ho fihlella sistimi ka Unisphere.
• Fetileview-Leqephe la lits'ebeletso bakeng sa sistimi ea polokelo eo u ka e fihlelang ho tsoa Unisphere (System> Service> Overview).
• SupportAssist—Leqephe la litlhophiso tsa SupportAssist leo u ka le fihlelang ho tsoa Unisphere (Litlhophiso> Tlhophiso ea Tšehetso).
• UEMCLI—Sehokelo sa mola oa taelo se kenyelletsang litaelo tseo u ka li tsamaisang sistimi ka potlako ho tsoa ho moamoheli oa Microsoft Windows kapa UNIX/Linux ho hlophisa litlhophiso tsa SupportAssist. Bakeng sa tlhahisoleseling mabapi le litaelo tsa CLI tse amanang le SupportAssist, bona Unisphere Command Line Interface User Guide.
• Seva ea Unisphere Management REST API—Sehokelo sa ts'ebeliso se ka amohelang likopo tsa REST API ho hlophisa litlhophiso tsa SupportAssist. Bakeng sa lintlha tse amanang le Unisphere Management REST API, bona Unisphere Management REST API Programmers Guide.

Ho tseba boemo ba tšobotsi ea SupportAssist, ho Unisphere, e ea ho System> Service> Overview. SupportAssist e lumelloa ha letšoao la ho hlahloba le hlaha ka har'a selikalikoe se setala tlas'a SupportAssist.
Maemo a tloaelehileng a ts'ebeliso ea ho nolofalletsa SupportAssist ke:

• Sistimi e ncha ea Unity e nang le SupportAssist e ne e se e qalile nakong ea ts'ebetso ea tlhahiso.

HLOKOMELA: Haeba ho nolofalletsa SupportAssist ka Wizate ea Pele ea Configuration e tlōtsoe, e ka lumelloa hamorao ka mekhoa efe kapa efe e hlalositsoeng pele.

• Lintlafatso tsa software ea Unity ho tloha ho mofuta o pejana ho 5.3 ho ea ho mofuta oa 5.3 kapa hamorao mme e ka ba Centralized kapa Integrated ESRS e lokisoa pele ho ntlafatso.
• Lintlafatso tsa software ea Unity ho tloha ho mofuta o pejana ho 5.3 ho isa ho 5.3 kapa hamorao mme ESRS ha e e-so hlophisoe pele e ntlafatsoa.
• Ntlafatso ea software ea Unity ho tloha ho mofuta oa 5.3.x ho ea ho mofuta oa 5.4 kapa oa morao-rao 'me e ka ba Connect ka ho toba kapa Connect through the gateway server e lokiselitsoe SupportAssist pele e ntlafatsa.
• Ntlafatso ea software ea Unity ho tloha ho mofuta oa 5.3.x ho ea ho 5.4 kapa hamorao mme SupportAssist ha e lokisoe pele e ntlafatsoa. Haeba e ka ba Centralized kapa Integrated ESRS e nolofalitsoe pele ho ntlafatso ea Sistimi ea Unity ho mofuta oa 5.3 kapa hamorao, SupportAssist e khona ho sebetsa ka bo eona, 'me khokahanyo e hole e theoa hape kamora ntlafatso e atlehileng. Mofuta oa khokahano (sephethephethe se tsoang feela kapa sephethephethe se kenang le se tsoang) se tšoana le pele ho ntlafatso. Leha ho le joalo, haeba software ea Unity e ntlafalitsoe ho tloha phetolelong ea pele ho 5.3, Lintlha tse Sireletsehileng tsa Remote (RSC) ha li sebelisoe ka mokhoa o itekanetseng, 'me haeba li sebelisoa, li tlameha ho etsoa ka letsoho. Haeba ESRS e sa lumelloa pele ho ntlafatso, SupportAssist ha e khonehe e le karolo ea ntlafatso. Haeba Direct Connect kapa Connect ka har'a seva sa heke e lumelloa pele ho ntlafatso ea sistimi ea Unity ho tloha ho mofuta oa 5.3.x ho ea ho mofuta oa 5.4 kapa oa morao-rao, SupportAssist e tla sebetsa ka bo eona, 'me khokahanyo e hole e theoa hape kamora ntlafatso e atlehileng. Mofuta oa khokahano (sephethephethe se tsoang feela kapa sephethephethe se kenang le se tsoang) se tšoana le pele ho ntlafatso. Haeba Lintlha tse Sireletsehileng tsa Remote (RSC) li buletsoe pele software ea Unity e ka ntlafatsoa ho tloha ho mofuta oa 5.3.x ho ea ho mofuta oa 5.4 kapa oa morao-rao, Lintlha tse Sireletsehileng tsa Remote (RSC) li lumelloa ka bo eona e le karolo ea ntlafatso. Hape, khetho ea RSC ha e sa hlaha e le khetho ho Wizate ea Configuration ea SupportAssist ho Unisphere ka mor'a ho ntlafatsa. Leha ho le joalo, haeba Lintlha tse Sireletsehileng tsa Remote (RSC) li sa lumelloa pele software ea Unity e ntlafatsoa ho tloha ho 5.3.x ho ea ho 5.4 kapa hamorao, Lintlha tsa Remote Secure (RSC) ha li khone ho sebetsa ka mokhoa o itekanetseng, 'me haeba li sebelisoa, li tlameha ho etsoa ka letsoho. Haeba SupportAssist e sa lumelloa pele ho ntlafatso, SupportAssist ha e khonehe e le karolo ea ntlafatso.

HLOKOMELA: Litlhahlobo tsa bophelo bo botle pele ho ntlafatso tse amanang le SupportAssist li ka thibela ntlafatso ho mofuta oa OE 5.3 kapa hamorao:

• Haeba seva sa proxy sa lefats'e se lokisoa 'me ESRS e kopantsoeng e lumelloa ka proxy ea mofuta oa SOCKS, tlhahlobo ea bophelo bo botle pele ho ntlafatso e tla thibela ntlafatso. SupportAssist ha e tšehetse seva ea proxy ea SOCKS. Pele u tsoela pele ka ntlafatso, fetola mofuta oa seva ea proxy ho HTTP ho e-na le hoo kapa u se ke ua sebelisa seva ea moemeli.
• Haeba heke ea ESRS e bohareng e lokisoa pele ho ntlafatso 'me aterese ea heke e supa hekeng ea ESRS (mofuta oa 3. x), SupportAssist Enterprise (mofuta oa 4. y), kapa mofuta oa Secure Connect Gateway pejana ho 5.12, tlhahlobo ea bophelo bo botle ba pele ho ntlafatso. e tla thibela ntlafatso. Pele u tsoela pele ka ntlafatso, e ka ntlafatsa Secure Connect Gateway hore e be version 5.12.00.10 kapa hamorao hekeng kapa u tima Centralized ESRS.

Ha o nolofalletsa tšobotsi ea SupportAssist tsamaisong ea polokelo, lokisa litlhophiso tse latelang:

• License Agreement—The SupportAssist End User License Agreement (EULA) e tlameha ho amoheloa ho lokisa le ho sebelisa SupportAssist.
• Mofuta oa Connection-Mofuta oa SupportAssist, Connect Ka ho toba kapa Hokela ka Gateway Server, eo tsamaiso ea polokelo e tla e sebelisa (e tsoang feela, e tsoang ka ntle / e kenang, kapa e tsoang / e Kena ka Litlhaloso tse Sireletsehileng tsa Remote (RSC)). Leha o ka tima SupportAssist, ha e khothalletsoe.
• Tlhahlobo ea marang-rang-E netefatsa boitokisetso ba marang-rang bakeng sa tlhophiso ea SupportAssist le ho bontša li-setting tsa hajoale tsa seva ea moemeli, haeba e hlophisitsoe 'me ho khethiloe lebokose la tlhahlobo la Use Global Proxy.
  • Moemeli o Matlafalitsoe: E bontša hore na seva sa Global Proxy se lumelletsoe kapa se koaletsoe.
  • Protocol: Protocol e sebelisetsoang ho buisana le seva ea proxy e sebelisetsoang mocha oa puisano. Khetho e fumanehang ke HTTP (protocol default) ho port 3128 (default port).
  • Aterese ea IP ea seva ea proxy: Aterese ea marang-rang e amanang le sephethephethe sa lefats'e sa proxy.
  • Lintlha: Lebitso la mosebelisi le password ea ak'haonte e sebelisoang ho fihlella sistimi ea seva ea proxy.
• (Feela bakeng sa litsamaiso tsa polokelo tse sa qalisoang) Qala—Mosebelisi o tlameha ho fana ka senotlolo sa ho kena, se fumanoang sebakeng sa Dell Key Portal, le PIN ea linomoro tse 4.
• Review Configuration - Lists SupportAssist khetho ea basebelisi le liphetho tsa ts'ebetso ea tlhophiso.
• Results-E bontsha hore na SupportAssist e atlehile ho sebetsa.

HLOKOMELA: Ha SupportAssist e lumelletsoe, CloudIQ e khethoa hore e sebelisoe ka mokhoa oa kamehla. CloudIQ ke software-as-a-service cloud management dashboard e sebelisetsoang ho fana ka litlhahlobo tse bohlale mabapi le ts'ebetso, bokhoni, le tlhophiso bakeng sa tlaleho e thehiloeng ho bophelo bo botle le tokiso.

Ho hlophisa ts'ebetso ea ts'ebetso ea SupportAssist bakeng sa sistimi e ncha ea Unity
The Initial Configuration wizate e hlaha ka bo eona ha o kena ho Unisphere mme SupportAssist e ka nolofalloa ka kotloloho ka har'a mohato oa SupportAssist oa wizate.

HLOKOMELA: Haeba u khetha ho tlola ho nolofalletsa SupportAssist ho wizate, e ka lumelloa hamorao ka efe kapa efe ea mekhoa ena e meng:

• Fetileview Leqephe la litšebeletso ho Unisphere
• Leqephe la litlhophiso tsa SupportAssist ho Unisphere
• Unisphere Command line interface e sebetsa ho sistimi ka potlako e tsoang ho moamoheli oa Microsoft Windows kapa UNIX / Linux
• Unisphere Management REST API seva

Mehato e latelang e bonts'a phallo ea mosebetsi ho Unisphere ho hlophisa SupportAssist ho sistimi e ncha ea Unity:

1. Bakeng sa Tumellano ea License, amohela SupportAssist End User License Agreement (EULA).
   HLOKOMELA: SupportAssist EULA e tlameha ho amoheloa ho hlophisa le ho sebelisa SupportAssist.
2. Bakeng sa Mofuta oa Khokahano, khetha Mofuta oa Khokahano oa SupportAssist, Connect ka kotloloho, kapa Connect through Gateway Server.
   HLOKOMELA: Ho beha mofuta oa khokahano ho Connect ka ho Otloloha kapa Hokela ka Gateway Server ho nolofalletsa SupportAssist. Ho nolofalletsa phihlello e hole ho lumella sephethephethe sa marang-rang se tsoang kantle ho marang-rang ho tsoa le ho sephethephethe sa marang-rang se tsoang ho Dell Support. Ho thibela (ho tlosa khetho) ho fihlella hole ho lumella feela sephethephethe se tsoang ho Dell Support. Ho khetha Lintlha tse Sireletsehileng tsa Remote (RSC) ho lumella basebetsi ba lumelletsoeng ba litšebeletso tsa Dell ho netefatsa sistimi ntle le ho hlophisa phasewete le mong'a sesebelisoa esale pele. Khokahano e kenang kahare bakeng sa phihlello ea remoutu e tlameha ho lumelloa ho khetha RSC.
3. Bakeng sa Network Check, tsamaisa cheke ea marang-rang ho netefatsa boitokisetso ba marang-rang bakeng sa tlhophiso ea SupportAssist.
   HLOKOMELA: Lebokose la ho hlahloba la Sebelisa Litlhophiso tsa Moemeli oa Lefatše ha lea khethoa ka mokhoa oa kamehla. Haeba e khethiloe, li-setting tsa li-server tsa proxy tse hlophisitsoeng hajoale li bonts'a ka tlas'a lebokose la ho hlahloba 'me li sebelisetsoa khokahano ea SupportAssist. Leha ho le joalo, haeba mofuta oa seva ea proxy ea hajoale e le SOCKS, ho hlaha phoso. SupportAssist ha e tšehetse seva ea proxy ea SOCKS. Ho tsoela pele, seva ea proxy ea lefats'e e lokela ho hlophisoa bakeng sa HTTP. Litlhophiso tsa seva ea moemeli bakeng sa sistimi e tlameha ebe e se e hlophisitsoe joalo ka karolo ea litlhophiso tsa pele tsa sistimi. Netefatsa litlhophiso tsena 'me u etse liphetoho tse hlokahalang.
4. Bakeng sa Review Tlhophiso, review likhetho tse thathamisitsoeng le liphetho tsa ts'ebetso ho tsoa mehatong e fetileng.
5. Bakeng sa Liphetho, ho kenyelelitsoe lebokose la ho hlahloba bakeng sa CloudIQ, le khethiloeng ka ho sa feleng. E khethe kapa u e tlose ebe u koala wizate.

Ho lokisa ts'ebetso ea ts'ebetso ea SupportAssist ha ESRS e sa hlophisoa pele ho ntlafatsoa

Haeba phetoho ea SupportAssist e koetsoe nakong ea ntlafatso ea software ea Unity, khokahanyo ea SupportAssist e tlameha ho etsoa ka letsoho hobane SupportAssist ha e qale. SupportAssist e kanna ea se ke ea qala ka mabaka a latelang:

• Sistimi ea Unity e ne e se na ESRS e lumelletsoeng pele e ntlafatsoa.
• Senotlolo sa ho kena se lahlehile kapa se senyehile.

Mehato e latelang e bonts'a phallo ea mosebetsi ho Unisphere ho hlophisa SupportAssist ha SupportAssist e sa qalisoa:

1. Bakeng sa Tumellano ea License, amohela SupportAssist End User License Agreement (EULA).
   HLOKOMELA: SupportAssist EULA e tlameha ho amoheloa ho hlophisa le ho sebelisa SupportAssist.
2. Bakeng sa Mofuta oa Khokahano, khetha Mofuta oa Khokahano oa SupportAssist, Connect ka kotloloho, kapa Connect through Gateway Server.
   HLOKOMELA: Ho beha mofuta oa khokahano ho Direct kapa Gateway ho thusa SupportAssist. Ho nolofalletsa phihlello e hole ho lumella sephethephethe sa marang-rang se tsoang kantle ho marang-rang ho tsoa le ho sephethephethe sa marang-rang se tsoang ho Dell Support. Ho thibela phihlello e hole ho lumella feela sephethephethe se tsoang ho Dell Support. Ho khetha Lintlha tse Sireletsehileng tsa Remote (RSC) ho lumella basebetsi ba lumelletsoeng ba litšebeletso tsa Dell ho netefatsa sistimi ntle le ho hlophisa phasewete le mong'a sistimi esale pele.
3. Bakeng sa Network Check, tsamaisa cheke ea marang-rang ho netefatsa boitokisetso ba marang-rang bakeng sa tlhophiso ea SupportAssist.
   HLOKOMELA: Lebokose la ho hlahloba la Sebelisa Litlhophiso tsa Moemeli oa Lefatše ha lea khethoa ka mokhoa oa kamehla. Haeba e khethiloe, li-setting tsa li-server tsa proxy tse lokiselitsoeng hajoale li bonts'a ka tlas'a lebokose la ho hlahloba 'me li sebelisetsoa khokahanyo ea SupportAssist. Leha ho le joalo, haeba mofuta oa seva ea proxy ea hajoale e le SOCKS, molaetsa oa phoso oa hlaha. SupportAssist ha e tšehetse seva ea proxy ea SOCKS. Ho tsoela pele, ho tlameha ho lokisoa seva ea proxy ea HTTP. Litlhophiso tsa seva ea moemeli bakeng sa sistimi li tlameha hore ebe li se li hlophisitsoe ka Wizate ea Pele ea Configuration e le karolo ea litlhophiso tsa pele tsa sistimi. Netefatsa litlhophiso tsena ha u ntse u lokisa ts'ebetsong ea Connect Directly 'me u etse liphetoho tse hlokahalang. Haeba seva ea proxy e sa lokisoa kapa ho hlokahala liphetoho, e ea ho Litlhophiso 'me tlas'a Tlhophiso ea Tšehetso khetha Seva ea moemeli ebe u kenya lintlha tse nepahetseng.
4. Bakeng sa ho qala, kena sebakeng sa Dell Key Portal ho fumana senotlolo sa ho kena.
   HLOKOMELA: Senotlolo sa phihlello se hlahisoa ho tsoa ho nomoro ea seriale ea Unity system le PIN ea linomoro tse 4 eo u fanang ka eona. Haeba senotlolo le PIN li nepahetse, ema ho fihlela qalo e phethela. Ha ho qala ho phetheloa, Review Tlhophiso ea hlaha.
5. Bakeng sa Review Tlhophiso, review likhetho tse thathamisitsoeng le liphetho tsa ts'ebetso ho tsoa mehatong e fetileng.
6. HLOKOMELA: Tobetsa Qetella ho tsoela pele ho Liphetho. Khokahano e lumelletsoe ka mor'a metsotso e seng mekae.
7. Bakeng sa Liphetho, ho kenyelelitsoe lebokose la ho hlahloba bakeng sa CloudIQ, le khethiloeng ka ho sa feleng. E khethe kapa u e tlose ebe u koala wizate.

Ho lokisa SupportAssist

Khaolo ena e hlalosa mekhoa ea ho lokisa tšobotsi ea SupportAssist ho sebelisa sebopeho sa Unisphere.

Lihlooho

• Lokisa SupportAssist ho sistimi e ncha
• Lokisa SupportAssist ha tsamaiso ea Unity e sa qalisoa
• View le Laola litlhophiso tsa SupportAssist

Lokisa SupportAssist ho sistimi e ncha

Lintho tse hlokahalang

HLOKOMELA: U se ke ua sebelisa mokhoa ona haeba tsamaiso e sa qalisoa (senotlolo sa bokahohle ha se teng). Sebelisa Configure SupportAssist ha Unity system e sa qalisoa.

• Unity operating environment (OE) mofuta oa 5.3 kapa hamorao.
• Sistimi e qalisoa (senotlolo sa bokahohle se teng).
• Haeba tikoloho ea hau ea IT e hloka hore sistimi ea polokelo e hokahane ka seva ea proxy, netefatsa hore seva ea moemeli ke ea mofuta oa HTTP, e lokiselitsoe, 'me e sebetsa ka mokhoa o tloaelehileng pele o tsoela pele.
  HLOKOMELA: Seva ea proxy ea SOCKS ha e sebetse.
• Bonyane seva se le seng sa DNS se tlameha ho hlophisoa sistimi ea polokelo.
• Ho fihlella marang-rang ho sa lekanyetsoang ho Setsi sa Ts'ehetso backend (esrs3-core.emc.com) ka Marang-rang ho sebelisa HTTPS.
• Sephethephethe sa marang-rang holim'a likoung tsa 443 le 8443 sea hlokahala bakeng sa ts'ebetso ea SupportAssist 'me e hlokeha bakeng sa basebetsi ba ts'ehetso ba hole ho etsa mesebetsi e mengata ea ho senya / ho lokisa ba sebelisa SupportAssist.
• Bakeng sa Khokahano ka khokahanyo ea mofuta oa seva sa Gateway:
  • Sephethephethe sa marang-rang (HTTPS) se tlameha ho lumelloa boema-kepeng ba 9443 lipakeng tsa Sisteme ea Unity le seva sa Secure Connect Gateway.
  • Sebaka sa ts'ebetso sa Secure Connect Gateway se tlameha ho ba mofuta oa 5.12 kapa hamorao.
  • Bonyane seva se le seng sa Secure Connect Gateway se eme 'me se sebetsa ka mokhoa o tloaelehileng.
• Haeba phihlello e hole e sebelisang SSH e hlokahala, etsa bonnete ba hore likou tsa 22 le 8443 li butsoe sistimi ea polokelo.

Mabapi le mosebetsi ona
Ho lokisa setup sa pele sa SupportAssist, etsa se latelang:

Mehato

1. Haeba u sebelisa Initial Configuration wizate mme mohato oa SupportAssist o fihletsoe 'me tlhahisoleseding ea SupportAssist e bontšoa, e-ea mohato oa 5. Haeba u sebelisa Unisphere hobane mohato oa SupportAssist o ne o kile oa tlōla 'me ha oa ka oa lumelloa ka Wizate ea Pele ea Configuration, e-ea mohato oa 2. .
2. Khetha aekhone ea Litlhophiso. Ho hlaha fensetere ea Li-setting.
3. Khetha Tlhophiso ea Tšehetso.
4. Ho tsoa lethathamong le theoha tlas'a Tlhophiso ea Tšehetso, khetha SupportAssist. Lintlha tse amanang le SupportAssist lia hlaha.
5. Tobetsa Configure. Configure SupportAssist wizate e hlaha e bonts'a lintlha tsa Tumellano ea License tsa SupportAssist.
6. Kgetha Amohela tumellano ya laesense, ho amohela dipehelo tsa SupportAssist End User License Agreement (EULA), ebe o tobetsa E latelang.
   EULA ea SupportAssist e tlameha ho amoheloa ho nolofalletsa le ho lokisa SupportAssist.
   HLOKOMELA: Hang ha tumellano ea laesense e amoheloa, ha e hlahe hape. Tlhahisoleseding ea Mofuta oa Khokelo ea hlaha.
7. Hlalosa mekhoa e nepahetseng ea khokahanyo ea SupportAssist eo u ratang ho e sebelisa.
   

   Khetho	Tlhaloso
   Hokela ka ho Otloloha	E theha sistimi ea polokelo ho sebelisa khokahano e sireletsehileng lipakeng tsa sistimi ea polokelo le lits'ebeletso tsa Dell. HLOKOMELA: E khethiloe ka ho sa feleng.
   Hokela ka seva sa Gateway	Sistimi ea polokelo e ka laoloa hammoho le lits'ebetso tse ling tsa polokelo ka Secure Connect Gateway. HLOKOMELA: Khetho ena e hloka bonyane seva e le 'ngoe e fapaneng e fanoeng ke moreki e sebetsang Secure Connect Gateway (mofuta oa 5.12 kapa hamorao) e hlophisitsoe ebile e sebetsa ka mokhoa o tloaelehileng. a. (Ho hlokahala) Hlalosa Aterese ea pele ea heke ea Secure Connect Gateway seva e sebelisetsoang ho hokela litšebeletso tsa Dell le ho netefatsa hore port 9443 e bulehile pakeng tsa Secure Connect Gateway seva le tsamaiso ea polokelo. b. (Ka boikhethelo) Hlalosa a Ea bobeli monyako aterese bakeng sa SupportAssist High Availability (HA). Heke ea bobeli e lokela ho hlophisoa ka har'a sehlopha se tšoanang sa SupportAssist HA joalo ka Aterese ea pele ea heke.
   Khokahano e kenang kahare bakeng sa phihlello e hole	E lumella sephethephethe se tsoang le se kenang bakeng sa ts'ebeletso e hole. Haeba e sa khethoa, ke sephethephethe se tsoang feela se lumelletsoeng bakeng sa ts'ebeletso e hole. HLOKOMELA: E khethiloe ka ho sa feleng.
   RSC (hole Lintlha tsa Ts'ebeletso - E khothalelitsoe)	E lumella basebetsi ba lumelletsoeng ba litšebeletso tsa Dell Technologies ho netefatsa ntle le phapanyetsano ea phasewete le motsamaisi oa sistimi ho rarolla mathata a hau ka mokhoa o sireletsehileng u le hole. HLOKOMELA: E holofalitsoe mme e khethiloe ka mokhoa oa kamehla. Pele khetho ena e ka khethoa, Inbound khokahanyo bakeng sa phihlello e hole e tlameha ho khethoa.

8. Hang ha likhetho tse loketseng tsa khokahano ea SupportAssist li se li khethiloe, tobetsa E 'ngoe ho tsoela pele. Lintlha tsa Network Check lia hlaha.
9. Etsa e 'ngoe ea tse latelang:
   • Tlohela lebokose la ho hlahloba la Use Global Proxy le hlakotsoe. Ha e khethiloe ka mokhoa oa kamehla.
   • Khetha Sebelisa Litlhophiso tsa Global Proxy.
     HLOKOMELA: Haeba e khethiloe, li-setting tsa li-server tsa proxy tse lokiselitsoeng hajoale li bonts'a ka tlas'a lebokose la ho hlahloba 'me li sebelisetsoa khokahanyo ea SupportAssist. Leha ho le joalo, haeba mofuta oa hona joale oa seva ea proxy ea lefats'e e le SOCKS, ho hlaha phoso. SupportAssist ha e tšehetse seva ea proxy ea SOCKS. Ho tsoela pele, seva ea proxy ea lefats'e e lokela ho hlophisoa bakeng sa HTTP kapa e se sebelisoe ha ho khoneha.
10. Tobetsa E latelang ho tsamaisa tlhahlobo ea Network ho netefatsa boitokiso ba marang-rang bakeng sa tlhophiso ea SupportAssist.
    Ha tlhahlobo ea marang-rang e feta ka katleho, Review Lintlha tsa tlhophiso lia hlaha.
11. Sheba hore na likhetho tsa SupportAssist le liphetho tse amanang le ts'ebetso e fetileng li nepahetse.
12. Haeba Review Lintlha tsa tlhophiso li nepahetse, tlanya Qetella.
    Khokahano ea SupportAssist e lokela ho etsoa ka mor'a metsotso e seng mekae mme tlhahisoleseding ea Liphetho e hlaha e bonts'a molaetsa oa katleho. Hape, "Send system data back to CloudIQ check box" e khethiloe (e nolofalitsoe) ka ho sa feleng.
13. Etsa e 'ngoe ea tse latelang:
    • Tlohela ho Romella data ea sistimi ho lebokose la tlhahlobo la CloudIQ le khethiloeng.
    • Hlakola lebokose la ho hlahloba ho thibela ho romela data ho CloudIQ (ha e khothalletsoe).
      HLOKOMELA: CloudIQ e ka nolofalloa kapa ea holofatsoa ka mor'a ho qeta tlhophiso ea SupportAssist ho tsoa ho Litlhophiso> Tlhophiso ea Tšehetso> CloudIQ.
14. Tobetsa Close ho koala wizate.

Mehato e latelang
Kamehla leka khokahanyo ka mor'a ho lokisa SupportAssist. Ts'ebetso ena e lekola hore na khokahano ea sebetsa mme e etsa hore Dell a lemohe sistimi. Tobetsa Test ho se seng sa libaka tse latelang:

• Sistimi> Ts'ebeletso tlasa SupportAssist
• Litlhophiso> Tlhophiso ea tšehetso> SupportAssist

HLOKOMELA: Haeba Boemo bo sa fetoha ka mor'a metsotso e 10 (nako eo e lokelang ho e nka ho leka khokahanyo le boemo ba ho ntlafatsa), ikopanye le Ts'ehetso. Ho nchafatsa boemo ho tsoa ho Unknown, tobetsa Refresh. Haeba o hloka ho fetola (pehelo-bocha) tlhahisoleseding ea tlhophiso ea SupportAssist, khetha Fetola. Configure SupportAssist wizate e hlaha moo o ka etsang liphetoho.

HLOKOMELA: Bakeng sa Unity e nang le mofuta oa 5.4 oa sistimi e sebetsang kapa hamorao, kapa e ntlafalitsoeng ho tloha ho mofuta oa 5.3 ho ea ho mofuta oa 5.4 haeba likhokahano tsa Inbound bakeng sa phihlello e hole le likhetho tsa RSC (Remote Secure Credentials) li ne li khethiloe pejana, RSC (Remote Sireletsehile Credentials) khetho ha e hlahe hape.

Lokisa SupportAssist ha tsamaiso ea Unity e sa qalisoa

Lintho tse hlokahalang

HLOKOMELA: Se ke oa sebelisa mokhoa ona ho thusa le ho lokisa SupportAssist haeba tsamaiso ea Unity ea hau e se e qalile. Sebelisa mokhoa ona Configure SupportAssist ho sistimi e ncha.

• Unity operating environment (OE) mofuta oa 5.3 kapa hamorao.
• Sistimi ha e qalelle (senotlolo sa bokahohle ha se teng).
• Haeba tikoloho ea hau ea IT e hloka hore sistimi ea polokelo e hokahane ka seva ea proxy ea lefatše ka bophara, netefatsa hore seva ea proxy ke ea mofuta oa HTTP, e hlophisitsoe, 'me e sebetsa ka mokhoa o tloaelehileng pele o tsoela pele.
• Bonyane seva se le seng sa DNS se tlameha ho hlophisoa sistimi ea polokelo.
• Ho fihlella marang-rang ho sa lekanyetsoang ho Setsi sa Ts'ehetso backend (esrs3-core.emc.com) ka Marang-rang ho sebelisa HTTPS.
• Sephethephethe sa marang-rang holim'a likoung tsa 443 le 8443 sea hlokahala bakeng sa ts'ebetso ea SupportAssist 'me e hlokeha bakeng sa basebetsi ba ts'ehetso ba hole ho etsa mesebetsi e mengata ea ho senya / ho lokisa ba sebelisa SupportAssist.
• Bakeng sa Khokahano ka khokahanyo ea mofuta oa seva sa Gateway:
  • Sephethephethe sa marang-rang (HTTPS) se tlameha ho lumelloa boema-kepeng ba 9443 lipakeng tsa Sisteme ea Unity le seva sa Secure Connect Gateway.
  • Sebaka sa ts'ebetso sa Secure Connect Gateway se tlameha ho ba mofuta oa 5.12 kapa hamorao.
  • Bonyane seva se le seng sa Secure Connect Gateway se eme 'me se sebetsa ka mokhoa o tloaelehileng.
• Haeba phihlello e hole e sebelisang SSH e hlokahala, etsa bonnete ba hore likou tsa 22 le 8443 li butsoe sistimi ea polokelo.

Mabapi le mosebetsi ona
Ho lokisa SupportAssist u sebelisa Unisphere, etsa se latelang:

Mehato

1. Khetha aekhone ea Litlhophiso. Ho hlaha fensetere ea Li-setting.
2. Khetha Tlhophiso ea Tšehetso.
3. Ho tsoa lethathamong le theoha tlas'a Tlhophiso ea Tšehetso, khetha SupportAssist. Lintlha tse amanang le SupportAssist lia hlaha.
4. Tobetsa Configure. Configure SupportAssist wizate e hlaha e bonts'a lintlha tsa Tumellano ea License tsa SupportAssist.
5. Kgetha Amohela tumellano ya laesense, ho amohela dipehelo tsa SupportAssist End User License Agreement (EULA), ebe o tobetsa E latelang. EULA ea SupportAssist e tlameha ho amoheloa ho nolofalletsa le ho lokisa SupportAssist.
   HLOKOMELA: Hang ha tumellano ea laesense e amoheloa, ha e hlahe hape. Tlhahisoleseding ea Mofuta oa Khokelo ea hlaha.
6. Hlalosa mekhoa e nepahetseng ea khokahanyo ea SupportAssist eo u ratang ho e sebelisa.
   

   Khetho	Tlhaloso
   Hokela ka ho Otloloha	E theha sistimi ea polokelo ho sebelisa khokahano e sireletsehileng lipakeng tsa sistimi ea polokelo le lits'ebeletso tsa Dell. HLOKOMELA: E khethiloe ka ho sa feleng.
   Hokela ka seva sa Gateway	Sistimi ea polokelo e ka laoloa hammoho le lits'ebetso tse ling tsa polokelo ka Secure Connect Gateway. HLOKOMELA: Khetho ena e hloka bonyane seva e le 'ngoe e fapaneng e fanoeng ke moreki e sebetsang Secure Connect Gateway (mofuta oa 5.12 kapa hamorao) e hlophisitsoe ebile e sebetsa ka mokhoa o tloaelehileng. a. (Ho hlokahala) Hlalosa Aterese ea pele ea heke ea Secure Connect Gateway seva e sebelisetsoang ho hokela litšebeletso tsa Dell le ho netefatsa hore port 9443 e bulehile pakeng tsa Secure Connect Gateway seva le tsamaiso ea polokelo. b. (Ka boikhethelo) Hlalosa a Ea bobeli monyako aterese bakeng sa SupportAssist High Availability (HA). Heke ea bobeli e lokela ho hlophisoa ka har'a sehlopha se tšoanang sa SupportAssist HA joalo ka Aterese ea pele ea heke.
   Khokahano e kenang kahare bakeng sa phihlello e hole	E lumella sephethephethe se tsoang le se kenang bakeng sa ts'ebeletso e hole. Haeba e sa khethoa, ke sephethephethe se tsoang feela se lumelletsoeng bakeng sa ts'ebeletso e hole. HLOKOMELA: E khethiloe ka ho sa feleng.
   RSC (hole Lintlha tsa Ts'ebeletso - E khothalelitsoe)	E lumella basebetsi ba lumelletsoeng ba litšebeletso tsa Dell Technologies ho netefatsa ntle le phapanyetsano ea phasewete le motsamaisi oa sistimi ho rarolla mathata a hau ka mokhoa o sireletsehileng u le hole. HLOKOMELA: E holofalitsoe mme e khethiloe ka mokhoa oa kamehla. Pele khetho ena e ka khethoa, Inbound khokahanyo bakeng sa phihlello e hole e tlameha ho khethoa.

7. Hang ha likhetho tse loketseng tsa khokahano ea SupportAssist li se li khethiloe, tobetsa E 'ngoe ho tsoela pele. Lintlha tsa Network Check lia hlaha.
8. Etsa e 'ngoe ea tse latelang:
   • Tlohela lebokose la ho hlahloba la Use Global Proxy le hlakotsoe. Ha e khethiloe ka mokhoa oa kamehla.
   • Khetha Sebelisa Litlhophiso tsa Global Proxy.
     HLOKOMELA: Haeba e khethiloe, li-setting tsa li-server tsa proxy tse lokiselitsoeng hajoale li bonts'a ka tlas'a lebokose la ho hlahloba 'me li sebelisetsoa khokahanyo ea SupportAssist. Leha ho le joalo, haeba mofuta oa hona joale oa seva ea proxy ea lefats'e e le SOCKS, ho hlaha phoso. SupportAssist ha e tšehetse seva ea proxy ea SOCKS. Ho tsoela pele, seva ea proxy ea lefats'e e lokela ho hlophisoa bakeng sa HTTP kapa e se sebelisoe ha ho khoneha.
9. Tobetsa E latelang ho tsamaisa tlhahlobo ea Network ho netefatsa boitokiso ba marang-rang bakeng sa tlhophiso ea SupportAssist. Ha cheke ea marang-rang e feta ka katleho, Qala tlhahisoleseding e hlaha.
10. Ngola nomoro ea serial ea sistimi e bontšitsoeng ebe o tobetsa konopo ea Key Portal.
    HLOKOMELA: U hloka ho fana ka nomoro ea serial ea sistimi le PIN ea linomoro tse 4 ho hlahisa senotlolo sa phihlello ho qala SupportAssist.Leqephe la Dell Support le hlaha ka sehokelo sa Hlahisa Access Key se thathamisitsoeng tlas'a Quick Links.
11. Tobetsa Hlahisa Key Access. Leqephe la Hlahisa senotlolo sa ho kena lea hlaha.
12. Ho khetha ID ea Sehlahisoa kapa Tšebeletso Tag, thaepa nomoro ea serial ea sistimi e bontšitsoeng ho Initialize tlhahisoleseling ebe o tobetsa konopo ea Batla. Nomoro ea seriale e tiisitsoe, 'me mola o nang le lintlha tsa Unity bakeng sa netefatso oa bontšoa.
13. Tlas'a Etsa PIN, thaepa PIN ea linomoro tse 4 ho e sebelisa ho hlahisa senotlolo. Taolo ea Hlahisa ea Kenyelletso e lumelletsoe.
14. Tobetsa Hlahisa Key Access. Molaetsa o bonts'a hore lengolo-tsoibila le rometsoe ho akhaonto e ngolisitsoeng ea Dell bakeng sa sistimi. Lengolo-tsoibila le amohetsoeng le tlameha ho kenyelletsa lintlha tse latelang tsa bohlokoa tsa phihlello:
    • Senotlolo sa ho kena
    • Letsatsi la pheletso
15. Ngola konopo ea ho kena ho tsoa ho lengolo-tsoibila le amohetsoeng le PIN ea linomoro tse 4 e fanoeng ho hlahisa senotlolo sa ho kena libakeng tse amanang le Qala tlhahisoleseling. The Next control e butswe.
16. Tobetsa E latelang.
    HLOKOMELA: Konopo ea ho kena le PIN li hlahlojoa hore na li nepahetse. Haeba senotlolo le PIN li nepahetse, ema ho fihlela qalo e phethela. Ha ho qala ho phethela ka katleho, Review Lintlha tsa tlhophiso lia hlaha.
17. Sheba hore na likhetho tsa SupportAssist le liphetho tse amanang le ts'ebetso e fetileng li nepahetse.
18. Haeba Review Lintlha tsa tlhophiso li nepahetse, tlanya Qetella. Khokahano ea SupportAssist e lokela ho etsoa ka mor'a metsotso e seng mekae mme tlhahisoleseding ea Liphetho e hlaha e bonts'a molaetsa oa katleho. Hape, "Send system data back to CloudIQ check box" e khethiloe (e nolofalitsoe) ka ho sa feleng.
19. Etsa e 'ngoe ea tse latelang:
    • Tlohela ho Romella data ea sistimi ho lebokose la tlhahlobo la CloudIQ le khethiloeng.
    • Hlakola lebokose la ho hlahloba ho thibela ho romela data ho CloudIQ (ha e khothalletsoe).
      HLOKOMELA: CloudIQ e ka nolofalloa kapa ea holofatsoa ka mor'a ho qeta tlhophiso ea SupportAssist ho tsoa ho Litlhophiso> Tlhophiso ea Tšehetso> CloudIQ.
20. Tobetsa Close ho koala wizate.

Mehato e latelang
Kamehla leka khokahanyo ka mor'a ho lokisa SupportAssist. Ts'ebetso ena e lekola hore na khokahano ea sebetsa mme e etsa hore Dell a lemohe sistimi. Tobetsa Test ho se seng sa libaka tse latelang:

• Sistimi> Ts'ebeletso tlasa SupportAssist
• Litlhophiso> Tlhophiso ea tšehetso> SupportAssist

HLOKOMELA: Haeba Boemo bo sa fetoha ka mor'a metsotso e 10 (nako eo e lokelang ho e nka ho leka khokahanyo le boemo ba ho ntlafatsa), ikopanye le Ts'ehetso. Ho nchafatsa boemo ho tsoa ho Unknown, tobetsa Refresh. Haeba o hloka ho fetola (pehelo-bocha) tlhahisoleseding ea tlhophiso ea SupportAssist, khetha Fetola. Configure SupportAssist wizate e hlaha moo o ka etsang liphetoho.

HLOKOMELA: Bakeng sa Unity e nang le mofuta oa 5.4 oa sistimi e sebetsang kapa hamorao, kapa e ntlafalitsoeng ho tloha ho mofuta oa 5.3 ho ea ho mofuta oa 5.4 haeba likhokahano tsa Inbound bakeng sa phihlello e hole le likhetho tsa RSC (Remote Secure Credentials) li ne li khethiloe pejana, RSC (Remote Sireletsehile Credentials) khetho ha e hlahe hape.

View le Laola litlhophiso tsa SupportAssist

Lintho tse hlokahalang
The SupportAssist End User License Agreement (EULA) e amohetsoe SupportAssist e se e hlophisitsoe qalong.

Mabapi le mosebetsi ona
U ka khona view Litlhophiso le boemo ba hona joale ba SupportAssist, fetola litlhophiso tsa tlhophiso ea Mofuta oa Khokelo, leka khokahanyo ho mofani oa litšebeletso tsa hau, 'me u romelle tlhokomeliso ea teko ho mofani oa litšebeletso oa hau. Liphetoho leha e le life tsa tlhophiso ea SupportAssist li etsoa ka har'a Configure SupportAssist wizate. Wizate e ka fumaneha ka Litlhophiso> Tlhophiso ea Ts'ehetso> SupportAssist kapa Sistimi> Tšebeletso> Ho feta.view > SupportAssist.

Mehato

1. Etsa e 'ngoe ea tse latelang ho Unisphere ho ea le ho view Litlhophiso le maemo a hona joale a SupportAssist:
   • Khetha Litlhophiso, 'me tlas'a Tlhophiso ea Tšehetso, khetha SupportAssist.
   • Tlas'a Sisteme, khetha Tšebeletso.
     Litlhophiso tsa hajoale tsa SupportAssist lia hlaha.
     HLOKOMELA: Bakeng sa Unity e nang le mofuta oa 5.4 oa sistimi e sebetsang kapa hamorao, kapa e ntlafalitsoeng ho tloha ho mofuta oa 5.3 ho ea ho mofuta oa 5.4 haeba likhokahano tsa Inbound bakeng sa phihlello e hole le likhetho tsa RSC (Remote Secure Credentials) li ne li khethiloe pejana, RSC (Remote Sireletsehile Credentials) khetho ha e hlahe hape.
2. Etsa e le 'ngoe kapa tse ngata ho tse latelang ha ho hlokahala:
   • Ho romela temoso ea teko ho mofani oa litšebeletso ho netefatsa khokahanyo ea ho qetela, tobetsa Taolo ea Teko.
   • Ho fetola tlhahisoleseling ea Mofuta oa Khokahano, tobetsa konopo ea Fetola ho Litlhophiso> Tlhophiso ea Ts'ehetso> SupportAssist tab kapa taolo ea Edita ho Sistimi> Tšebeletso> Ho feta.view > SupportAssist.
     HLOKOMELA: Likhetho tse hlahang li bonts'a tlhophiso ea hajoale. Mofuta oa hajoale o khethiloeng o na le lengolo (E nolofalitsoe) haufi le ona. Haeba o fetola mofuta ho Hokela ka har'a seva sa heke, aterese e tšoanang e ke ke ea sebelisoa bakeng sa liaterese tsa liheke tsa mantlha le tsa bobeli. Ka mor'a hore liphetoho tse hlokahalang li etsoe, tsoela pele ho Network Check tlhahisoleseding ebe o tobetsa E 'ngoe ho tsamaisa tlhahlobo ea Network ho netefatsa boitokisetso ba marang-rang bakeng sa tlhophiso e ncha ea SupportAssist. Ha tlhahlobo ea marang-rang e feta ka katleho, Review Lintlha tsa tlhophiso lia hlaha. Haeba Review Lintlha tsa tlhophiso li nepahetse, tlanya Qetella.
   • Ho thibela SupportAssist (ha e sebetse ka Sistimi> Tšebeletso> Ho fetaview > SupportAssist), khetha Thibela. Ka lebokoseng le latelang la puisano le hlahang, o tlameha ho netefatsa khetho ea ho tima SupportAssist.
   • Ho khatholla ka bowena tlhophiso le boemo ba SupportAssist (ha e fumanehe ka Litlhophiso> Tlhophiso ea Ts'ehetso> SupportAssist), tobetsa konopo ea Refresh.

Litokomane / Lisebelisoa

DELL Technologies Unity Family Configuring SupportAssist [pdf] Bukana ea Mosebelisi Unity Family Configuring SupportAssist, Family Configuring SupportAssist, Configuring SupportAssist, SupportAssist

Litšupiso

• Bukana ea Mosebelisi