Getting started on the nbn™
An easy guide for connecting your Telstra Business services.
Please follow these instructions if you selected a self-install when you placed your order. If you have a professional installation appointment with a Telstra technician, they will set-up your modem and nbn™ service for you.
Suitable for connection type: FTTN
Diagram: A sleek, dark grey Telstra Business Smart Modem with a vertical array of indicator lights (Internet, WAN, Voice, Wi-Fi, Wi-Fi On/Off, WPS, DECT) and three circular buttons at the bottom. The Telstra logo is visible at the top.
Key Sections
- Check if you have any of the following alarms (Pages 4-5)
- Unplug all phone sockets in the premises (Pages 6-7)
- Finished set-up (Pages 8-9)
- Set up steps 1-5 (Pages 10-19)
- Connect your Wi-Fi (Pages 20-21)
- Connect your device(s) optional (Pages 22-23)
- Connect your phone(s) optional (Pages 24-25)
- Troubleshooting (Pages 26-27)
Check if you have any of the following alarms
Diagram: Three types of alarm systems are depicted:
- Monitored Fire Alarm: A circular smoke detector with radiating lines, marked with a warning icon (⚠️).
- Medical Alert Service: A wall-mounted unit labeled "EMERGENCY" with a pendant device, marked with a warning icon (⚠️).
- Back-to-Base Security Alarm: A keypad with buttons, marked with a warning icon (⚠️).
Lines connect these alarm systems to a person holding a smartphone. A prominent message reads: "IF YES, STOP!"
IF YES, STOP! Check with your equipment providers that services you rely on like medical, fire and security alarms will work on the nbn™ network.
Unplug all phone sockets in the premises
Make sure you've disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets. These sockets will no longer work and leaving devices connected will affect the reliability of your nbn™ service.
During the set up of your nbn™ connection, you won't be able to use your phone or services that rely on it, such as alarms. It's a good idea to have a mobile phone handy while you complete the installation.
You'll need to use the modem supplied in this kit to connect to nbn™. Existing Telstra or BYO modems cannot be used.
Diagram: A telephone wall socket with a cable connected to an ADSL filter. The filter has a cable leading to a phone. A warning icon (⚠️) is displayed.
When you finish the set up, it will look like this
Diagram: Illustrates the completed setup. A Telstra Business Smart Modem is shown connected to power. A phone socket is connected to the modem via an ADSL filter. Cables connect from the modem to devices: a phone to the green port, and other devices (Computer, Eftpos, IP Phone, Laptop) to the yellow port.
- Callout: "Connect your phone into green port"
- Callout: "Connect your device(s) into yellow port"
- Icons representing: Computer, Eftpos, IP Phone, Laptop.
Set up steps 1-5
These steps must be followed for all connection types.
Step 1: Plug ADSL filter into phone socket
Start the install by connecting the ADSL filter. This is the small white box that has the grey and black plugs.
Diagram: A small white ADSL filter with grey and black plugs, shown next to a telephone wall socket.
Step 2: Plug ADSL filter into Telstra Business Smart Modem™
Insert the grey plug into the grey port on the modem, insert the black plug into the black port on the modem.
Diagram: The ADSL filter's grey and black plugs are shown connecting to the corresponding grey and black ports on the Telstra Business Smart Modem.
Step 3: Plug Telstra Business Smart Modem™ into power outlet
Make sure the power point is switched on.
Diagram: The Telstra Business Smart Modem's power cord is shown plugged into a wall power outlet.
If the Connection light does not turn solid blue after 15 minutes, please refer to Troubleshooting at the back of the booklet or call us.
Step 4: Turn on your Telstra Business Smart Modem™
Please ensure the power button, located on the back of the modem, is pressed in. Only proceed to the next step after the 'Internet' LED light is solid blue. This could take up to 15 minutes.
Diagram: Shows the modem's power button on the back and the LED indicators on the front. The status lights are described.
When connected: Internet, WAN and Wi-Fi lights on the front of the modem will show solid blue.
- Internet
- WAN
- Voice
- Wi-Fi On/Off
- WPS
- DECT
Step 5: Connect Telstra 4GX USB Pro to Telstra Business Smart Modem™
The Telstra 4GX USB Pro provides a backup and ensures your internet and phone keeps working, in the event of a fault with your nbn™ connection. It also provides an interim broadband service if your fixed broadband service hasn't yet been activated.
Diagram: The Telstra 4GX USB Pro device and its optional extender are shown connecting to the Telstra Business Smart Modem.
Fixed connection online: LED lights on the front of the modem will show solid blue when a fixed network is active, or flashing red when backup service is active.
- Solid Blue: Fixed network active
- Flashing Red: Backup mobile broadband active
Backup pathway connected: Network indicator LED will light up and automatically connect to the network as a backup service.
- Solid Blue: 3G network available
- Solid Cyan: 4G network available
- Solid Red: No network available
In the event that your fixed connection is unavailable, your modem will automatically switch to the mobile network and back to the fixed connection when the service is available again. The 4G USB Pro device is only for use with the Telstra Business Smart Modem. Keep it plugged in at all times.
Connect your Wi-Fi
On your device, select the Wireless Network Name printed on the Wi-Fi Card. You can connect to either the 2.4Ghz network or the 5Ghz network. When asked, enter the Wireless Security Key printed on the Wi-Fi card.
Diagram: A Wi-Fi card is shown with fields for "Wireless Network Name" and "Wireless Security Key". A smartphone is depicted selecting a Wi-Fi network ("Office Wi-Fi", "Wi-Fi 1", "Wi-Fi 2", "Wi-Fi 3").
Your Wi-Fi details are also printed on the bottom of the modem.
You can update your Wireless Access Name and Wireless Security Key via the control panel by entering telstra.gateway into your browser.
Optional: Connect your device(s)
Use the cable (with yellow ends) to connect your computer or other devices directly to the yellow port on the Telstra Business Smart Modem™. To check your Internet is working, go to your favourite website or telstra.com.au/small-business.
Diagram: A network cable with yellow ends (LAN) is shown.
Callout: "Connect your devices into yellow port"
Icons representing: Computer, Eftpos, IP Phone, Laptop.
Optional: Connect your phone(s)
Plug your business phone into the Green FXS1 port of the modem. When the phone light on the front of the modem is on, you will be able to make and receive calls. Test your phone is working by listening for a dial tone.
Diagram: Various phone types (Cordless Phone, Analogue Phone, Fax Phone) are shown connecting to the green ports on the modem.
Callout: "Connect your phones into green ports"
If you have an IP Phone, please connect it to any available yellow port on the modem.
If you have a second phone line, please wait until the nbn™ cutover date before connecting your device to the GREEN FXS2 port. Please refer to your Product Summary email for more information on your phone line connection details.
Troubleshooting
Telstra Business Smart Modem™
Fixed connection online
Your 'INTERNET & WAN' LED lights being solid BLUE means you're connected to your FIXED CONNECTION and good to go!
Your 'INTERNET & WAN' LED lights FLASHING RED means you're connected to your backup mobile broadband.
Phone LED
PHONE: Your 'PHONE' LED light being solid BLUE means you're ready to make and receive calls on the nbn™ network.
4GX USB Pro
Backup pathway connected
SIGNAL: Your 'SIGNAL' light being BLUE means you're connected to your BACKUP PATHWAY and good to go! This will take 1 - 6 minutes.
Backup signal strength
- Solid Blue: 3G network available
- Solid Cyan: 4G network available
- Solid Red: No network available
If you experience limited access please move the modem for stronger signal strength on backup pathway.
Having set-up issues?
Check the diagram and the steps in this guide to make sure your cables are plugged in correctly. Try turning off the Telstra Business Smart Modem™ for at least 2 minutes before turning it back on again.
Need more help?
Please contact Telstra on the phone number provided from your connection management team.
Numbers in other languages:
telstra.com.au/contact-us/multilingual-services
Configure your Telstra Business Smart Modem:
Visit: http://192.168.15.1
username: admin
password: telstra
Recycle your old modem:
recyclingnearyou.com.au/ewastescheme/
Telstra Smart Modem FAQ:
For Telstra Smart Modem FAQ, please go to telstra.com.au/small-business/online-support
