Getting started on the nbn™

Introduction

Please follow these instructions if you selected a self-install when you placed your order. If you have a professional installation appointment with a Telstra technician, they will set-up your modem and nbn™ service for you.

Suitable for connection type: FTTP

Guide Contents

• Check if you have any of the following alarms (Pages 4-5)
• Unplug all phone sockets in the premises (Pages 6-7)
• Finished set-up (Pages 8-9)
• Set up steps 1-4 (Pages 10-17) - These steps must be followed for all connection types
• Connect your Wi-Fi (Pages 18-19)
• Connect your devices(s) optional (Pages 20-21)
• Connect your phone(s) optional (Pages 22-23)
• Troubleshooting (Pages 24-25)

Check if you have any of the following alarms ⚠️

Before proceeding, check if you have any of these alarm systems:

• Monitored Fire Alarm
• Medical Alert Service
• Back-to-Base Security Alarm

IF YES, STOP! Check with your equipment providers that services you rely on like medical, fire and security alarms will work on the nbn™ network.

Unplug all phone sockets in the premises ⚠️

Make sure you've disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets. These sockets will no longer work and leaving devices connected will affect the reliability of your nbn™ service.

During the set up of your nbn™ connection, you won't be able to use your phone or services that rely on it, such as alarms. It's a good idea to have a mobile phone handy while you complete the installation.

You'll need to use the modem supplied in this kit to connect to nbn™. Existing Telstra or BYO modems cannot be used.

When you finish the set up, it will look like this

Refer to the diagram on the right.

Connection Ports:

• Connect your phone into green port (FXS1). If you have a second phone line, please refer to page 23.
• Connect your device(s) into yellow port (LAN). Devices include: Computer, Eftpos, IP Phone, Laptop.

Diagram Description: A visual representation of the Telstra Business Smart Modem connected to the NTD wall socket and power outlet. Cables show connections for phones to the green port and devices to the yellow port.

Setup Steps

1. Plug Telstra Business Smart Modem™ into power outlet ?

Make sure the power point is switched on.

Diagram Description: The Telstra Business Smart Modem power cord is shown being plugged into a wall power outlet.

2. Plug Telstra Business Smart Modem™ into the NTD wall socket

Diagram Description: A cable with yellow and red ends is shown connecting the Telstra Business Smart Modem to the NTD wall socket.

3. Turn on your Telstra Business Smart Modem™

Please ensure the power button, located on the back of the modem, is pressed in. Only proceed to the next step after the 'Internet' LED light is solid blue. This could take up to 15 minutes.

LED Status when connected: Internet, WAN, and Wi-Fi lights on the front of the modem will show solid blue. ?

Diagram Description: The modem is shown powered on. An illustration highlights the power button on the back. The front panel LEDs (Internet, WAN, Voice, Wi-Fi On/Off, WPS, DECT) are visible.

4. Connect Telstra 4GX USB Pro to Telstra Business Smart Modem™

The Telstra 4GX USB Pro provides a backup and ensures your internet and phone keeps working, in the event of a fault with your nbn™ connection. It also provides an interim broadband service if your fixed broadband service hasn't yet been activated.

Diagram Description: The 4GX USB Pro device and its optional extender are shown being plugged into the modem.

Connection Status Indicators:

• Fixed connection online: LED lights on the front of the modem will show solid blue when a fixed network is active, or flashing red when backup service is active.
  • Solid Blue: Fixed network active ✅
  • Flashing Red: Backup mobile broadband active ⚠️
• Backup pathway connected: Network indicator LED will light up and automatically connect to the network as a backup service.
  • Solid Blue: 3G network available ?
  • Solid Cyan: 4G network available ?
  • Solid Red: No network available ❌

In the event that your fixed connection is unavailable, your modem will automatically switch to the mobile network and back to the fixed connection when the service is available again. The 4G USB Pro device is only for use with the Telstra Business Smart Modem. Keep it plugged in at all times.

Connect your Wi-Fi ?

On your device, select the Wireless Network Name printed on the Wi-Fi Card. You can connect to either the 2.4Ghz network or the 5Ghz network. When asked, enter the Wireless Security Key printed on the Wi-Fi card.

Diagram Description: A Wi-Fi card displays the Wireless Network Name ("Office Wi-Fi") and Wireless Security Key ("Password123!"). A smartphone screen shows Wi-Fi network selection options (Office Wi-Fi, Wi-Fi 1, Wi-Fi 2, Wi-Fi 3).

Your Wi-Fi details are also printed on the bottom of the modem.

You can update your Wireless Access Name and Wireless Security Key via the control panel by entering telstra.gateway into your browser.

Optional: Connect your device(s) ?

Use the cable (with yellow ends) to connect your computer or other devices directly to the yellow port on the Telstra Business Smart Modem™. To check your Internet is working, go to your favourite website or telstra.com.au/small-business.

Connectable devices: Computer, Eftpos, IP Phone, Laptop.

Diagram Description: A yellow-ended LAN cable is shown connecting a computer to the yellow LAN port on the modem.

Optional: Connect your phone(s) ?

Plug your business phone into the Green FXS1 port of the modem. When the phone light on the front of the modem is on, you will be able to make and receive calls. Test your phone is working by listening for a dial tone.

If you have an IP Phone, please connect it to any available yellow port on the modem.

Phone Types: Cordless Phone, Analogue Phone, Fax Phone.

If you have a second phone, plug this into the green FXS2 port.

Please refer to your Product Summary email for more information on your phone line connection details.

Diagram Description: Illustrations of a cordless phone, analogue phone, and fax machine are shown, with arrows indicating connection to the green FXS ports on the modem.

Troubleshooting

Telstra Business Smart Modem™

Fixed connection online

Your 'INTERNET & WAN' LED lights being solid BLUE means you're connected to your FIXED CONNECTION and good to go! ✅

Your 'INTERNET & WAN' LED lights FLASHING RED means you're connected to your backup mobile broadband ⚠️

Phone LED

Your 'PHONE' LED light being solid BLUE means you're ready to make and receive calls on the nbn™ network. ?

4GX USB Pro

Backup pathway connected

Your 'SIGNAL' light being BLUE means you're connected to your BACKUP PATHWAY and good to go! This will take 1 - 6 minutes. ?

Backup signal strength

• Solid Blue: 3G network available ?
• Solid Cyan: 4G network available ?
• Solid Red: No network available ❌

If you experience limited access, please move the modem for stronger signal strength on the backup pathway.

Having set-up issues?

Check the diagram and the steps in this guide to make sure your cables are plugged in correctly. Try turning off the Telstra Business Smart Modem™ for at least 2 minutes before turning it back on again.

Need more help?

Please contact Telstra on the phone number provided from our connection management team.

Numbers in other languages:

Visit telstra.com.au/contact-us/multilingual-services

Modem Configuration:

To configure your Telstra Business Smart Modem visit:

URL: http://192.168.15.1

username: admin

password: telstra

Recycle your old modem:

Visit recyclingnearyou.com.au/ewastescheme/

For Telstra Smart Modem FAQ:

Please go to telstra.com.au/small-business/online-support

Legal and Trademark Information

nbn™ is a trade mark of nbn co limited and is used under licence. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

Reference

RO number: 135408