Get started on the nbn™

Need Support?

Visit telstra.com.au/small-business/online-support/category/broadband/nbn for extra information.

Contents

• Do you have any of the following?
• Unplug all devices from your phone sockets
• These are the parts you need
• Set up steps
• Connect your devices via Wi-Fi
• Troubleshooting
• FAQs

Do you have any of the following?

If not, please continue to the next section.

• Monitored Fire Alarm
• ATM or EFTPOS
• Back-to-Base Security Alarm
• FAX or PBX
• Emergency Lift Phone
• Medical Alert Service

! IF YES, STOP! Contact your equipment provider(s) to check that services you rely on, like medical, fire, and other equipment, will work on the nbn network. Additional information is available on page 17.

Unplug all devices from your phone sockets.

Make sure you have disconnected all devices such as telephones, modems, ADSL filters, EFTPOS, and FAX machines from your telephone wall sockets. After you switch to the nbn, these sockets will no longer work.

Visual: Icons representing a modem, an ADSL filter, a telephone, and a fax machine connected to wall sockets. A warning symbol with text "!" and an arrow pointing to a phone socket.

These are the parts you need.

• Telstra Business Smart Modem™
• Black power adaptor
• Cable with yellow ends (LAN)
• ADSL filter (optional, if required)
• Telstra 4GX USB Pro™ (for mobile backup)
• Wi-Fi card (showing Network Name and Security Key)

Visual: Images of the Telstra Business Smart Modem, a black power adaptor, a yellow-ended LAN cable, an ADSL filter, a Telstra 4GX USB Pro, and a Wi-Fi card displaying network names (e.g., "Office Wi-Fi 1", "Office Wi-Fi 2") and a security key (e.g., "Password 123!").

Set up steps.

Follow steps 1 - 5 to get connected. On first use, your Telstra Business Smart Modem may take up to 15 minutes to connect.

Note for older sockets: If you have an older-style telephone wall socket, you may need to purchase an adaptor. These can be found at most hardware or electronics stores.

Note for backup: The Telstra 4GX USB Pro ensures your internet and phone keep working even in the event of a fault in your nbn connection.

1. Connect the power adaptor to the modem.
2. Connect the grey cable to the grey port and the black cable to the black port on the back of the modem.
3. Connect your devices using the cable with the yellow ends.
4. If you have a phone, use your existing phone cords to connect.
5. Press the power button on the back of the modem. Once connected, the lights will show solid blue on the front of the modem.

Visual: A diagram illustrating the setup steps: 1. Connecting the power adaptor to the modem. 2. Connecting the grey cable to the grey port and black cable to the black port on the modem. 3. Connecting devices using the yellow-ended cable. 4. Connecting a phone using existing cords. 5. Pressing the power button on the modem. Indicator lights on the modem are shown.

Connect your devices via Wi-Fi.

Search for the Wi-Fi name and enter the password shown on your Wi-Fi card.

Visual: A diagram showing devices connecting wirelessly to the modem via Wi-Fi. A Wi-Fi card displaying network names (e.g., "Office Wi-Fi 1", "Office Wi-Fi 2") and a security key (e.g., "Password 123!").

Tip: You can change your Wi-Fi network name and password. Refer to page 17 for details.

Repeat the steps to connect your other devices via Wi-Fi.

Troubleshooting.

Oh no! Something went wrong? Here are a few tips to help you:

1. Switch the modem off and back on, then wait a few minutes.
2. Make sure your modem is elevated and not placed near items that can interfere with your Wi-Fi, such as fridges, thick walls, fish tanks, and microwaves.
3. Ensure your Telstra 4GX USB Pro is plugged in. This helps your internet and phone keep working even in the event of a fault with your nbn connection.

For a guide to internet speeds, visit: telstra.com.au/small-business/internet/nbn/nbn-speeds-explained

Still having issues?

• Try the online troubleshooting tool at: fix.telstra.com
• For Telstra Business Smart Modem™ FAQs, visit: telstra.com.au/small-business/online-support/category/broadband/nbn/
• If you are still stuck, click on "Chat Now" on the Telstra website.
• For further information on troubleshooting, visit: telstra.com.au/small-business/online-support/category/broadband/nbn/nbn-troubleshooter
• For assistance, call 132 999 (English). For other languages, visit telstra.com.au/contact-us/multilingual-services.
• To recycle your old modem, visit recyclingnearyou.com.au/ewastescheme.

Modem Light Indicators:

Telstra Business Smart Modem:

• Solid Blue: You're connected to the nbn network.
• Indicator for Mobile Backup: You're connected to your mobile backup connection.
• Indicator for Calls: You're ready to make and receive calls on the nbn network.

Telstra 4GX USB Pro:

• Connected to your backup pathway.
• Signal Strength:
• Solid Blue: 3G network available.
• Solid Cyan: 4G network available.
• Solid Red: No network available.

When in Mobile Backup mode, you may receive notifications via SMS or email.

FAQs.

Will I be able to use my devices during setup?

During setup of your new nbn connection, you will temporarily lose access to your existing services, including internet, telephone devices, medical, fire, and security alarms, as well as other equipment like EFTPOS machines. It's important to have an alternative form of communication handy during setup, such as a charged mobile phone.

I rely on a safety-critical device. Do I need to do anything before I install the nbn?

If you use a medical alarm, fire alarm, or lift emergency phone, contact your device provider to check if it will work on your new nbn service, or if you need an alternative solution, such as a wireless/mobile alarm solution. Register these devices with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility.

Will my monitored security alarm work on my new nbn connection?

Your monitored security alarm may work with your nbn service; however, you should check with your alarm provider before switching. Test your alarm on the day your new plan is activated. For more information, visit nbn.com.au/alarms.

Will my devices work during a power blackout?

Devices connected to your nbn service will not work during a power blackout. Consider having an alternative form of communication handy, such as a charged mobile phone. If you have a safety-critical device (medical alarm, fire alarm, lift emergency phone), speak to your device provider about alternative solutions before installing nbn to keep your service active during a power blackout.

Change your Wi-Fi network and password.

The Wi-Fi details installed at the factory are designed to be unique and secure. You can change them if desired.

If you previously had an internet service with Telstra or another provider, you can reuse those old Wi-Fi network details (network name and password) on your new modem. This allows your devices to connect automatically without needing to be reconnected.

To change your Wi-Fi details:

1. Ensure you are connected to your network.
2. Open a browser window and type in http://mymodem or http://192.168.15.1.
3. The username is 'admin' and the password is 'telstra' (these can also be changed).
4. Once logged in, click on the 'Wi-Fi' tab.
5. Click 'Save' after making your changes.

Telstra registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556. nbn™ is a trademark of nbn co limited and is used under licence.