Get started on the nbn™
An easy guide for connecting your Telstra Business Service.
Suitable for connection type: Fibre to the Curb (FTTC).
Need Support?
Visit telstra.com.au/small-business/online-support/category/broadband/nbn for extra information.
Do you have any of the following?
If not, please continue to page 6.
Potential Service Disruptions
Monitored Fire Alarm
Text description: A circular alarm device with a flame symbol inside.
ATM or EFTPOS
Text description: A payment terminal with buttons, a screen, and a slot for a credit card.
Back-to-Base Security Alarm
Text description: A wall-mounted keypad with multiple buttons and indicator lights.
FAX or PBX
Text description: A fax machine with a handset and a numerical keypad.
Emergency Lift Phone
Text description: A wall-mounted communication unit with a speaker, microphone, and a prominent 'HELP' button.
Medical Alert Service
Text description: A personal alert device, often worn on a lanyard, with a button.
⚠️ IF YES, STOP!
Contact your equipment provider(s) to check that services you rely on, like medical, fire and other equipment will work on the nbn network.
Additional information is on page 17.
Unplug all devices from your phone sockets.
Make sure you've disconnected all devices such as telephones, modems, ADSL filters, EFTPOS and FAX machines from your telephone wall sockets. After you've switched to the nbn, these sockets will no longer work.
Visualisation: An illustration shows a wall socket with a plug being removed, accompanied by a warning icon ❗.
Office setup illustration: Depicts various devices in an office environment, including icons for Modem, ADSL Filter, Phone, and Fax.
These are the parts you need.
Telstra Business Modem Components
- Telstra Business Smart Modem™: A sleek, black modem with indicator lights on the front.
- Black power adaptor.
- Cable with yellow ends (LAN).
- Cable with red and yellow ends (WAN).
- Telstra 4GX USB Pro™: A compact USB stick for mobile backup.
- Wi-Fi card: A card detailing Network Name and Security Key.
nbn™ Connection Box Components
- nbn™ Connection Box: A white box with multiple ports.
- Black power adaptor.
- Cable with grey ends (phone).
Wi-Fi Details:
- Network Name: Office Wi-Fi 1
- Network Name: Office Wi-Fi 2
- Security Key: Password 123!
Set up steps.
Follow steps 1 - 5 to get connected. On first use, your Telstra Business Smart Modem may take up to 15 minutes to connect.
Got an older-style telephone wall socket?
You'll need to purchase an adaptor. These can be found at most hardware or electronics stores.
Text description of diagram: Shows a telephone wall socket and an adaptor being inserted.
Telstra 4GX USB Pro Functionality
The Telstra 4GX USB Pro ensures your internet and phone keeps working even in the event of a fault in your nbn connection.
Text description of diagram: Shows the Telstra 4GX USB Pro device.
Connecting Your Equipment
Follow these steps:
- Connect the black power adaptor to the wall socket and the Telstra Business Smart Modem. Press the power button on the back of the modem. Lights will show solid blue on the front of the modem once connected.
- Connect the nbn™ Connection Box to the Telstra Business Smart Modem using the yellow-ended cable (LAN).
- Connect the nbn™ Connection Box to the phone socket using the grey-ended cable (phone).
- Connect the modem power.
- Plug in the Telstra 4GX USB Pro into the modem.
Connect Your Devices
Use the cable with the yellow ends to connect your devices (e.g., computers).
Connect Your Phone
Have a phone? Use your existing phone cords to connect.
Connect your devices via Wi-Fi.
Wi-Fi Setup
Search for the Wi-Fi name and enter the password shown on the Wi-Fi card.
Wi-Fi card details: Network Name: Office Wi-Fi 1, Network Name: Office Wi-Fi 2, Security Key: Password 123!
On your device, you will see options like Wi-Fi 1, Wi-Fi 2, Wi-Fi 3.
Repeat steps to connect your other devices via Wi-Fi.
Change Wi-Fi Network and Password
Refer to page 17 for details.
Troubleshooting.
Oh no! Something went wrong?
Here's a few tips to help you, but first, have you tried the following?
- Switch it off and back on and then wait a few minutes.
- Make sure your modem is elevated and not placed near items that can interfere with your Wi-Fi, such as fridges, thick walls, fish tanks and microwaves.
- Make sure your Telstra 4GX USB Pro is plugged in. This ensures your internet and phone keep working even in the event of a fault with your nbn connection.
A great guide to internet speeds can be found at: telstra.com.au/small-business/internet/nbn/nbn-speeds-explained
Still having issues?
Try our online troubleshooting tool, which can be found at fix.telstra.com.
For Telstra Business Smart Modem™ FAQ, please go to telstra.com.au/small-business/online-support/category/broadband/nbn/.
If you are still stuck, click on "Chat Now" on the right hand side of the page.
For further information on troubleshooting, please visit telstra.com.au/small-business/online-support/category/broadband/nbn/nbn-troubleshooter.
If you require more assistance, please call 132 999 (English).
For other languages, please visit telstra.com.au/contact-us/multilingual-services.
To recycle your old modem visit recyclingnearyou.com.au/ewastescheme.
What do the lights mean on the Telstra Business Smart Modem?
Front Light Indicators
- You're connected to the nbn network.
- You're connected to your mobile backup connection.
- You're ready to make and receive calls on the nbn network.
What do the lights mean on the Telstra 4GX USB Pro?
Connected to your backup pathway.
Signal Strength
- Solid Blue: 3G network available.
- Solid Cyan: 4G network available.
- Solid Red: No network available.
When you're in Mobile Backup mode, you may receive notifications from us via SMS or email.
Frequently Asked Questions (FAQs)
Will I be able to use my devices during set up?
During set up of your new nbn connection you will temporarily lose access to your existing services, including your internet, telephone device(s), medical, fire and security alarms, as well as other equipment like EFTPOS machines. This means it's important you have an alternative form of communication handy during set-up, such as a charged mobile phone.
I rely on a safety-critical device. Do I need to do anything before I install the nbn?
If you use a medical alarm, fire alarm or lift emergency phone, contact your device provider to check that it will work on your new nbn service, or whether you'll need to find an alternative solution, such as a wireless/mobile alarm solution. You should register these devices with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility.
Will my monitored security alarm work on my new nbn connection?
It's possible your monitored security alarm will work with your nbn service; however, you should check with your alarm provider before switching. You should also test your alarm on the day your new plan is activated.
For more information, visit nbn.com.au/alarms.
Will my devices work during a power blackout?
Devices connected to your nbn service will not work during a power blackout, so you should consider having an alternative form of communication handy, such as a charged mobile phone. If you have a safety-critical device like a medical alarm, fire alarm or lift emergency phone, speak to your device provider about alternative solutions before you install the nbn so you can keep your service active during a power blackout.
Change your Wi-Fi network and password.
The Wi-Fi details we install at the factory are designed to be unique and above all secure, but we understand that you may want to change them to something else.
If you previously had an internet service with us or another provider, did you know you can re-use those old Wi-Fi network details (network name and password) on your new modem? This means all your devices will just automatically connect and you won't have to go around the house reconnecting everything.
To change your Wi-Fi details, ensure you are first connected to your network and simply open a browser window and type in http://mymodem or http://192.168.15.1.
The user name is admin and the password is telstra (don't worry, you can change these too if you like!).
Once you are logged in, click on the tab marked ‘Wi-Fi’ just don't forget to click 'Save' once you have made your changes.
® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
nbn™ is a trademark of nbn co limited and is used under licence.
