Get Started on the nbn™

Need Support?

Visit telstra.com.au/small-business/online-support/category/broadband/nbn for extra information.

Contents

• Do you have any of the following?
• Unplug all devices from your phone sockets
• These are the parts you need
• Identify your nbn Connection Box
• Set up steps
• Connect your devices via Wi-Fi
• Troubleshooting
• FAQs

Do you have any of the following?

If not, please continue to the next section.

• Monitored Fire Alarm ?
• ATM or EFTPOS ?
• Back-to-Base Security Alarm ?
• FAX or PBX ?
• Emergency Lift Phone ?
• Medical Alert Service ❤️

❗ IF YES, STOP! ❗

Contact your equipment provider(s) to check that services you rely on, like medical, fire, and other equipment, will work on the nbn network. Additional information is available on page 21.

Unplug all devices from your phone sockets.

Make sure you have disconnected all devices such as telephones, modems, ADSL filters, EFTPOS, and FAX machines from your telephone wall sockets. After you switch to the nbn, these sockets will no longer work.

Devices to unplug include:

• Modems
• ADSL Filters
• Telephones
• Fax machines

These are the parts you need.

• Telstra Business Smart Modem™
• Black power adaptor
• Cable with yellow ends (LAN)
• Cable with red and yellow ends (WAN)
• Telstra 4GX USB Pro™
• Wi-Fi card (showing Network Name and Security Key)

Example Wi-Fi Card Details:

Network Name: Office Wi-Fi 1

Security Key: Password123!

Identify your nbn Connection Box.

Your nbn Connection Box will look like one of the following units and will either be attached to the wall or as a standalone unit. Locate the port, ensure the power is switched on, and continue to the setup steps.

Fibre to the Premises (FTTP)

Description: Remove the cover to locate the yellow UNI-D1 port on the underside of the nbn Connection Box.

Hybrid Fibre Coaxial (HFC)

Description: Locate the yellow port on the back of the nbn Connection Box.

Fixed Wireless (FW)

Description: Locate the UNI-D1 port on the underside of the nbn Connection Box.

Set up steps.

Follow steps 1 - 5 to get connected. On first use, your Telstra Business Smart Modem may take up to 15 minutes to connect.

The Telstra 4GX USB Pro ensures your internet and phone keeps working even in the event of a fault in your nbn connection.

1. Press the power button on the back of the modem.
2. Connect the nbn Connection Box to power.
3. Connect the Telstra Business Smart Modem to the nbn Connection Box using the cable with yellow ends (WAN).
4. Connect the power adaptor to the modem.
5. Once connected, the lights on the front of the modem will show solid blue.
6. If you have a phone, use your existing phone cords to connect it to the modem.

Visual Description: The setup diagram shows the nbn Connection Box, the modem, cables, and power connections in sequence.

Connect your devices via Wi-Fi.

Search for your Wi-Fi network name and enter the password shown on your Wi-Fi card.

Example Wi-Fi Card Details:

Network Name: Office Wi-Fi 1

Security Key: Password123!

You can connect multiple devices by repeating these steps.

You can change your Wi-Fi network name and password. Refer to page 21 for details.

Troubleshooting.

Oh no! Something went wrong? Here are a few tips to help you:

1. Switch the modem off and back on, then wait a few minutes.
2. Ensure your modem is elevated and not placed near items that can interfere with your Wi-Fi, such as fridges, thick walls, fish tanks, and microwaves.
3. Make sure your Telstra 4GX USB Pro is plugged in. This ensures your internet and phone keep working even in the event of a fault with your nbn connection.

For a guide to internet speeds, visit: telstra.com.au/small-business/internet/nbn/nbn-speeds-explained

Still having issues?

• Try the online troubleshooting tool at fix.telstra.com
• For Telstra Business Smart Modem FAQs, visit: telstra.com.au/small-business/online-support/category/broadband/nbn/
• For further troubleshooting information, visit: telstra.com.au/small-business/online-support/category/broadband/nbn/nbn-troubleshooter

For assistance:

• Call 132 999 (English).
• For other languages, visit telstra.com.au/contact-us/multilingual-services

To recycle your old modem, visit recyclingnearyou.com.au/ewastescheme

What do the lights mean on the Telstra Business Smart Modem?

• Front Light Indicators:
• You're connected to the nbn network
• You're connected to your mobile backup connection
• You're ready to make and receive calls on the nbn network.

What do the lights mean on the Telstra 4GX USB Pro?

• Connected to your backup pathway.
• Signal Strength:
• Solid Blue: 3G network available.
• Solid Cyan: 4G network available.
• Solid Red: No network available.

When you're in Mobile Backup mode, you may receive notifications via SMS or email.

nbn Connection Box Light Indicators:

FTTP Connection Box Lights:

• Update: Your nbn Connection Box has failed to download software.
• Alarm: Your nbn Connection Box has a fault and is not working normally.
• Optical Indicator: Your nbn Connection Box has lost connection with the fibre network.

Troubleshooting FTTP:

If lights are red, switch the connection box power off, wait a few seconds, then switch it back on. If lights remain red, contact 132 999.

Check if your equipment is plugged into the correct UNI-D port (usually UNI-D port 1). If not working, try UNI-D 2-4. Allow 60 seconds for the new port to become active. If service still doesn't work, contact 132 999.

HFC Connection Box Lights:

Your nbn Connection Box has four indicator lights on the front panel. Lights will flash during start-up and become solid green when the service is ready.

• Power: Indicates power is available to the box.
• Downstream: Indicates the connection is ready to download data.
• Upstream: Indicates the connection is ready to upload data.
• Online: Indicates nbn network connecting.

Fixed Wireless (FW) Connection Box Lights:

If the Status Indicator or Outdoor Unit Indicator light is red, contact 132 999.

• Power Indicator: Green (Power on), No Power (Check connection/switch).
• Status Indicator: Green flashing (Normal operation), Green (Device in test mode), Amber flashing (Device starting up), Solid Red (System fault).
• Outdoor Unit Indicator: Green (Online), Green flashing (Activity), Red (Offline), Red flashing (Error).
• Signal Indicator: Red (Low signal strength), Amber (Medium signal strength), Green (High signal strength).

Troubleshooting Connection Box Lights:

If lights are flashing and not solid, check all cables are securely connected. Try turning the power off and on again. If lights keep flashing after 10 minutes, contact 132 999.

FAQs.

Will I be able to use my devices during set up?

During setup, you will temporarily lose access to existing services, including internet, telephone, medical, fire, and security alarms, as well as EFTPOS machines. It is important to have an alternative form of communication handy, such as a charged mobile phone.

What happens to the nbn Connection Box and other equipment if I move?

All nbn-supplied equipment is the property of nbn and should not be removed from your premises.

I rely on a safety-critical device. Do I need to do anything before I install the nbn?

If you use a medical alarm, fire alarm, or lift emergency phone, contact your device provider to check compatibility with the nbn service or if an alternative solution (e.g., wireless/mobile alarm) is needed. Register these devices with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility.

Will my monitored security alarm work on my new nbn connection?

Your monitored security alarm may work, but you should check with your alarm provider before switching. Test your alarm on the day your new plan is activated. For more information, visit nbn.com.au/alarms.

Will my devices work during a power blackout?

Devices connected to your nbn service will not work during a power blackout. Consider having an alternative communication method handy, such as a charged mobile phone. For safety-critical devices, speak to your provider about alternative solutions to maintain service during blackouts.

Change your Wi-Fi network and password.

The factory-set Wi-Fi details are designed for security. You can change them to your preference.

If you previously had an internet service, you can reuse your old Wi-Fi network name and password on the new modem. This allows devices to connect automatically.

To change your Wi-Fi details:

1. Ensure you are connected to your network.
2. Open a browser window and type http://mymodem or http://192.168.15.1
3. Use username: admin and password: telstra (these can also be changed).
4. Click the 'Wi-Fi' tab.
5. Click 'Save' after making your changes.

nbn™ is a trademark of nbn co limited and is used under licence.