Get started on the nbn.™
An easy guide for connecting your Telstra Business Service.
⚠️ Important
Please refer to your Order Summary Email or your Appointment Preparation Guide for the best time to install your modem.
Suitable for connection type: Fibre to the Node (FTTN)
Do you have any of the following?
If not, please continue to page 6.
- Monitored Fire Alarm ?
- ATM or EFTPOS ?
- Back-to-Base Security Alarm ?
- FAX or PBX ?
- Emergency Lift Phone ?
- Medical Alert Service ⚕️
⚠️ IF YES, STOP!
Contact your equipment provider(s) to check that services you rely on, like medical, fire and other equipment will work on the nbn network. Additional information is on page 17.
Unplug all devices from your phone sockets.
Make sure you've disconnected all devices such as telephones, modems, ADSL filters, EFTPOS and FAX machines from your telephone wall sockets. After you've switched to the nbn, these sockets will no longer work.
Diagram Description: An illustration shows a building interior. On the left, a wall socket is depicted with a green callout box containing an alert icon and text indicating to unplug devices. Inside the building, various devices are shown connected to wall sockets: a modem on a desk, an ADSL filter, a phone, and a fax machine.
Parts you will need.
- Telstra Business Smart Modem™
- Black power adaptor
- Cable with red and yellow ends (WAN)
- ADSL filter located in delivery box
- Netgear LTE Modem LM1200
- Wi-Fi card (contains Wi-Fi Name and Password details)
- Optional Cable: Telephone cable with grey ends (to connect your phone).
Setup steps.
Follow steps 1 - 5 to get connected. On first use, your Telstra Business Smart Modem may take up to 15 minutes to connect.
Note for older sockets: Got an older-style telephone wall socket? You'll need to purchase an adaptor. These can be found at most hardware or electronics stores.
Note on backup: The Netgear LTE Modem LM1200 ensures your internet and phone keeps working even in the event of a fault in your nbn connection.
Connection Diagram:
- Connect the black power adaptor to the modem and wall socket.
- Press the power button ? on the back of the modem. Once connected, the lights will show solid blue on the front of the modem.
- Connect the red and yellow (WAN) cable to the modem's WAN port.
- Connect the ADSL filter (if applicable) and then the phone cable to the modem's grey port.
- Connect the optional phone cable with grey ends to your phone.
LM1200 Power: The LM1200 may be powered directly from the USB port of the Telstra Business Smart Modem or the supplied power adaptor.
Wi-Fi setup.
Diagram Description: A smartphone is shown displaying Wi-Fi settings, next to a Wi-Fi card. A Telstra Business Smart Modem and Netgear LTE Modem are also depicted.
Search for Wi-Fi name and enter password shown on Wi-Fi card.
Repeat steps to connect your other devices via Wi-Fi.
Note: Change your Wi-Fi network and password. Refer to page 17 for details.
Troubleshooting.
Oh no! Something went wrong?
Here's a few tips to help you, but first, have you tried the following?
- Switch it off and back on and then wait a few minutes.
- Make sure your modem is elevated and not placed near items that can interfere with your Wi-Fi, such as fridges, thick walls, fish tanks and microwaves.
- Make sure your Netgear LTE Modem LM1200 is connected to red LAN port and also to power via power adapter or USB port on Telstra Business Smart Modem. This ensures your internet can keep working even in the event of a fault with your nbn connection.
A great guide to internet speeds can be found at: telstra.com.au/small-business/internet/nbn/nbn-speeds-explained
Still having issues?
- Try our online troubleshooting tool, which can be found at fix.telstra.com
- For further information on troubleshooting, please visit telstra.com.au/small-business/online-support/category/broadband/nbn/nbn-troubleshooter
- For Telstra Business Smart Modem™ FAQ, please go to https://www.telstra.com.au/small-business/online-support/internet
- If you are still stuck, click on "Chat Now” on the right hand side of the webpage.
- If you require more assistance, please call 132 999 (English).
- For other languages, please visit telstra.com.au/contact-us/multilingual-services
- To recycle your old modem visit recyclingnearyou.com.au/ewastescheme
What do the lights mean on the Telstra Business Smart Modem?
Front Light Indicators:
- You're connected to the nbn network ?
- You're connected to your mobile backup connection ?
- You're ready to make and receive calls on the nbn network ?
What do the lights mean on the Netgear LTE Modem LM1200?
| LED | Description |
|---|---|
| Power | The modem is starting up. The modem is powered on. Device error. |
| Ethernet LAN | A device is connecting to this port. A device is connected to this port. |
| Ethernet WAN | A device is connected to this port. Full data connectivity. |
| Signal Strength | The LTE connection is good. Blinking indicates data traffic. The LTE connection is weak. Blinking indicates data traffic. The modem can't connect to the LTE network. |
When you're in mobile backup mode, you may receive notifications from us via SMS or email.
FAQs.
Will I be able to use my devices during set up?
During set up of your new nbn connection you will temporarily lose access to your existing services, including your internet, telephone device(s), medical, fire and security alarms, as well as other equipment like EFTPOS machines. This means it's important you have an alternative form of communication handy during set up, such as a charged mobile phone.
I rely on a safety-critical device. Do I need to do anything before I install the nbn?
If you use a medical alarm, fire alarm or lift emergency phone, contact your device provider to check that it will work on your new nbn service, or whether you'll need to find an alternative solution, such as a wireless/mobile alarm solution. You should register these devices with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility
Will my monitored security alarm work on my new nbn connection?
It's possible your monitored security alarm will work with your nbn service; however, you should check with your alarm provider before switching. You should also test your alarm on the day your new plan is activated.
For more information, visit nbnco.com.au/learn/device-compatibility/security-alarms
Will my devices work during a power blackout?
Devices connected to your nbn service will not work during a power blackout, so you should consider having an alternative form of communication handy, such as a charged mobile phone. If you have a safety-critical device like a medical alarm, fire alarm or lift emergency phone, speak to your device provider about alternative solutions before you install the nbn so you can keep your service active during a power blackout.
Change your Wi-Fi network and password.
The Wi-Fi details we install at the factory are designed to be unique and above all secure, but we understand that you may want to change them to something else.
✔️ If you previously had an internet service with us or another provider, did you know you can re-use those old Wi-Fi network details (network name and password) on your new modem? This means all your devices will just automatically connect and you won't have to reconnect everything.
To change your Wi-Fi details, ensure you are first connected to your network and simply open a browser window and type in http://mymodem or http://192.168.15.1
The user name is admin and the password is telstra (don't worry, you can change these too if you like!).
Once you are logged in, click on the tab marked 'Wi-Fi' just don't forget to click 'Save' once you have made your changes.
