Getting Started on the nbn™

Check for Alarms

If you have any of the following alarm systems, it is crucial to verify their compatibility with the nbn™ network before proceeding:

• Monitored Fire Alarm: Icon of a flame within a circle, with a warning triangle ⚠️.
• Medical Alert Service: Icon of a device with an 'EMERGENCY' button, with a warning triangle ⚠️.
• Back-to-Base Security Alarm: Icon of a keypad, with a warning triangle ⚠️.

[ALERT] IF YES, STOP! Check with your equipment providers that services you rely on like medical, fire, and security alarms will work on the nbn™ network.

Unplug Phone Sockets

Make sure you've disconnected all devices such as telephones, modems (including ADSL filters), and fax machines from your telephone wall sockets. These sockets will no longer work and leaving devices connected will affect the reliability of your nbn™ service. During the set up of your nbn™ connection, you won't be able to use your phone or services that rely on it, such as alarms. It's a good idea to have a mobile phone handy while you complete the installation. You'll need to use the modem supplied in this kit to connect to nbn™; existing Telstra or BYO modems cannot be used.

Step 1: Plug in the nbn™ NTD Device

Plug the nbn™ NTD Device into a power outlet using the provided nbn™ NTD power cord. Ensure the power point is switched on. If nbn™ has already connected your NTD, skip to Step 5.

Illustration: Shows the nbn™ NTD Device, nbn™ NTD power cord, and a power outlet. A circular number '1' indicates the step.

Step 2: Connect the nbn™ NTD Device

Connect the nbn™ NTD Device to the coax wall outlet using the nbn™ NTD coaxial cord.

Illustration: Shows the nbn™ NTD Device, nbn™ NTD coaxial cord, and a coax wall outlet. A circular number '2' indicates the step.

Step 3: Connect to the Telstra Business Smart Modem™

Connect the nbn™ NTD Device to the Telstra Business Smart Modem™ using the cable with yellow and red ends.

Illustration: Shows the nbn™ NTD Device, Telstra Business Smart Modem™, and the specified cable. A circular number '3' indicates the step.

Step 4: Plug in the Telstra Business Smart Modem™

Plug the Telstra Business Smart Modem™ into a power outlet using its power cord. Make sure the power point is switched on.

Illustration: Shows the Telstra Business Smart Modem™, its power cord, and a power outlet. A circular number '4' indicates the step.

Step 5: Turn on the Telstra Business Smart Modem™

Please ensure the power button, located on the back of the modem, is pressed in. Only proceed to the next step after the 'Internet' LED light is solid blue. This could take up to 15 minutes.

When connected, the 'Internet', 'WAN', and 'Wi-Fi' lights on the front of the modem will show solid blue.

Illustration: Shows the modem with indicator lights labeled: Internet, WAN, Voice, Wi-Fi On/Off, WPS, DECT. A circular number '5' indicates the step.

Step 6: Connect the Telstra 4GX USB Pro

The Telstra 4GX USB Pro provides a backup and ensures your internet and phone keep working in the event of a fault with your nbn™ connection. It also provides an interim broadband service if your fixed broadband service hasn't yet been activated. Keep it plugged in at all times.

Fixed connection online: LED lights on the front of the modem will show solid blue when a fixed network is active, or flashing red when backup service is active.

• Solid Blue: Fixed network active
• Flashing Red: Backup Mobile broadband active

Backup pathway connected: The Network indicator LED will light up and automatically connect to the network as a backup service.

• Solid Blue: 3G network available
• Solid Cyan: 4G network available
• Solid Red: No network available

In the event that your fixed connection is unavailable, your modem will automatically switch to the mobile network and back to the fixed connection when the service is available again. The 4G USB Pro device is only for use with the Telstra Business Smart Modem.

Illustration: Shows the 4GX USB Pro and an optional 4GX USB Pro Extender. A circular number '6' indicates the step.

Connect Your Wi-Fi

On your device, select the Wireless Network Name printed on the Wi-Fi Card. You can connect to either the 2.4Ghz network or the 5Ghz network. When asked, enter the Wireless Security Key printed on the Wi-Fi card.

Illustration: Shows a Wi-Fi card with "Wireless Network Name: Office Wi-Fi" and "Wireless Network Name: Office Wi-Fi2", and "Wireless Security Key: Password 123!". A smartphone displays Wi-Fi options: Office Wi-Fi, Wi-Fi 1, Wi-Fi 2, Wi-Fi 3. A Wi-Fi symbol ? is shown.

Your Wi-Fi details are also printed on the bottom of the modem.

You can update your Wireless Access Name and Wireless Security Key via the control panel by entering telstra.gateway into your browser.

Connect Your Device(s) (Optional)

Use the cable (with yellow ends) to connect your computer or other devices directly to the yellow port on the Telstra Business Smart Modem™. To check your Internet is working, go to your favourite website or telstra.com.au/small-business.

Illustration: Shows devices (Computer, Eftpos, IP Phone, Laptop) connecting to the modem's yellow port via a yellow-ended cable (LAN).

Connect Your Phone(s) (Optional)

Plug your business phone into the Green FXS1 port of the modem. When the phone light on the front of the modem is on, you will be able to make and receive calls. Test your phone is working by listening for a dial tone.

Illustration: Shows phones (Cordless Phone, Analogue Phone, Fax Phone) connecting to the modem's green ports.

If you have an IP Phone, please connect it to any available yellow port on the modem.

If you have a second phone, plug this into the green FXS2 port. Please refer to your Product Summary email for more information on your phone line connection details.

Telstra Business Smart Modem™ Status

• Fixed connection online: Your 'INTERNET & WAN' LED lights being solid BLUE means you're connected to your FIXED CONNECTION and good to go!
• Backup connection: Your 'INTERNET & WAN' LED lights FLASHING RED means you're connected to your backup mobile broadband.

Phone LED Status

• PHONE LED: Your 'PHONE' LED light being solid BLUE means you're ready to make and receive calls on the nbn™ network.

4GX USB Pro Status

• Backup pathway connected: Your 'SIGNAL' light being BLUE means you're connected to your BACKUP PATHWAY and good to go! This will take 1-6 minutes.

Backup Signal Strength

• Solid Blue: 3G network available
• Solid Cyan: 4G network available
• Solid Red: No network available

If you experience limited access, please move the modem for stronger signal strength on the backup pathway.

Having Set-up Issues?

Check the diagram and the steps in this guide to make sure your cables are plugged in correctly. Try turning off the Telstra Business Smart Modem™ for at least 2 minutes before turning it back on again.

Need More Help?

Please contact us on the phone number provided from our connection management team.

Numbers in other languages: telstra.com.au/contact-us/multilingual-services

Configure your Telstra Business Smart Modem:

• Visit: http://192.168.15.1
• Username: admin
• Password: telstra

To recycle your old modem: recyclingnearyou.com.au/ewastescheme/

For Telstra Smart Modem FAQ: telstra.com.au/small-business/online-support