RENOGY ONE Core

Before Getting Started

The user manual provides important operation and maintenance instructions for Renogy ONE Core (hereinafter referred to as Core).

Read the user manual carefully before operation and save it for future reference. Failure to observe the instructions or precautions in the user manual can result in electrical shock, serious injury, or death, or can damage the Renogy ONE Core, potentially rendering it inoperable.

• Renogy ensures the accuracy, sufficiency, and the applicability of information in the quick guide at the time of printing due to continual product improvements that may occur.
• Renogy assumes no responsibility or liability for personal and property losses, whether directly and indirectly, caused by the user's failure to install and use the product in compliance with the user manual.
• Renogy is not responsible or liable for failures, damages, or injuries resulting from repair attempted by unqualified personnel, improper installation and operation.
• The illustrations in the user manual are for demonstration purposes only. Details may appear slightly different depending on product revision and market region.
• Renogy reserves the right to change the information in the quick guide without notice. For the latest user manual, visit renogy.com.

Disclaimer

Renogy ONE Core User Manual © 2025 Renogy. All rights reserved.

RENOGY and Renogy are registered trademarks of Renogy.

• All information in the user manual is subject to copyright and other intellectual property rights of Renogy and its licensors. The user manual may not be modified, reproduced, or copied, in whole or in part, without the prior written permissions of Renogy and its licensors.
• The registered trademarks in the user manual are the property of Renogy. The unauthorized use of the trademarks is strictly prohibited.

Online Manual

Access the online manual and quick guide via QR codes:

• Quick Guide: [QR Code for Quick Guide]
• User Manual: [QR Code for User Manual]

Renogy App

Download the Renogy App to manage your device:

• [QR Code for Renogy App]
• Available on: [Google Play button] and [App Store button]

1. General Information

1.1. Symbols Used

The following symbols are used throughout the user manual to highlight important information.

• ⚠ WARNING: Indicates a potentially dangerous condition which could result in injury or death.
• ⚠ CAUTION: Indicates a critical procedure for safe and proper installation and operation.
• ℹ️ NOTE: Indicates an important step or tip for optimal performance.

1.2. Introduction

Renogy ONE Core provides a comprehensive solution for energy monitoring and analysis, enabling users to monitor and analyze energy data at any time.

Thanks to the ONE Connect 2.0 technology, Renogy ONE Core allows energy monitoring both locally through the built-in screen and remotely via Renogy ONE Portal and Renogy app.

Additionally, the ONE Core features an RV levelling system for optimal stability and can function as a smart home hub, seamlessly connecting with other smart home appliances.

1.3. Key Features

• 24/7 Energy Analysis: Monitor and analyze energy data anytime.
• Worldwide Monitoring: Remote energy monitoring anywhere through ONE Connect 2.0.
• Built-in RV Levelling (Applicable for Regions Outside the U.S.): Effortlessly adjust your RV's position to achieve optimal stability and comfort.
• Smart Home Integration: Function as a central hub for your smart home, seamlessly connecting and controlling all your smart home appliances.
• Easy Installation: Simple setup process that ensures the device is perfectly level, eliminating the need for repeated adjustments.
• Over-the-Air (OTA) Updates: Stay up to date with the latest features and improvements through continuous over-the-air updates.

1.4. SKU

ℹ️ Renogy ONE Core comes in multiple models. The generation number is identified in the silkscreen on the back of the Renogy ONE Core.

1.5. How to Check the Core Model?

Remove the mounting base and check the silkscreen on the back of the Core.

Model RSHGWSN-W02W-G1: Features silkscreen with "Model: RSHGWSN-W02W-G1".

Model RSHGWSN-W02W-G3: Features silkscreen with "Model: RSHGWSN-W02W-G3".

ℹ️ Silkscreen design on the Renogy ONE Core may differ by market, and the actual product silkscreen shall prevail.

2. Get to Know RENOGY ONE Core

2.1. What's In the Box?

• Renogy ONE Core × 1
• Quick Guide × 1
• Mounting Screws (× 4, 1 extra)
• Power Cable (5 m) × 1

ℹ️ Make sure that all accessories are complete and free of any signs of damage.

2.2. Required Tools

• Phillips Screwdriver (#1)
• Insulation Tape
• Skill Saw
• Impact Drill with Hole Saw, 2.17 in/55 mm

ℹ️ Tools are required only when the Core is flush mounted on a wall.

ℹ️ You can use either a skill saw or an electric drill with a hole saw.

2.3. Product Overview

Front View:

• LCD Screen
• On/Off Button

Rear View:

• Mounting Holes
• Mounting Base
• Power Port
• Communication Port
• Bubble Level
• Type-C Port

2.4. System Setup

Connections for power and communication:

• DC Power: Connect to an 8V to 35V DC source via the Power Port or a 5V DC source via the Type-C port.
• Communication: Connect to RS-485 or CAN devices.

ℹ️ You can choose either the Power Port or the Type-C port to supply Renogy ONE Core.

ℹ️ CAN devices are applicable to the RSHGWSN-W02W-G2 model.

3. Preparation

3.1. Installation Site and Environment

To ensure proper running of the RV levelling function on Renogy ONE Core, ensure it is installed in a spot with the screen pointing to the front, rear, left, or right side of the RV, vertically to the RV floor. It is recommended that RV levelling blocks should be used during the levelling process.

Environmental Conditions:

• Altitude: ≤ 5000m
• Temperature: -4°F to 158°F (-20°C to 70°C)
• Humidity: 0% to 95% RH (no condensation)
• Installation Location: Indoor
• Protection: Keep Dry, Handle with Care (FRAGILE)

⚠ Important Precautions:

• Install the Renogy ONE Core indoors and prevent its components from being exposed to direct sunlight.
• Do not expose Renogy ONE Core to flammable or harsh chemicals or vapors.
• Keep Renogy ONE Core out of the reach of children.
• Ensure installation within the specified ambient temperature range (-4°F to 158°F or -20°C to 70°C).
• Ensure installation within the specified relative humidity range (0% to 95% and no condensation).
• ℹ️ To ensure quality wireless communication for Renogy ONE, keep it away from metal objects at a minimum distance of 200 mm or 7.9 inches.

3.2. Checking Renogy ONE Core

Inspect the Renogy ONE Core for any visible damage including cracks, dents, deformation, and other visible abnormalities. All connector contacts shall be clean, dry, and free of dirt and corrosion.

⚠ Important Precautions:

• Do not use Renogy ONE Core if it appears to be damaged.
• There are no serviceable parts in Renogy ONE Core. Do not open, dismantle, repair, tamper with, or modify it.
• Wear proper protective equipment and use insulated tools during installation.
• ℹ️ Do not dispose of Renogy ONE Core as household waste. Comply with local, state, and federal laws and regulations and use recycling channels as required.

3.3. Checking DC Power

Ensure that the connected DC power supply rates at 8V to 35V. Connecting the Core to a power source beyond this range results in a power-on failure or permanent damage to the Core.

⚠ Important Precautions:

• Confirm the polarities of the devices before connecting Renogy ONE Core to a power supply. A reverse polarity contact can result in damage to the Core, thus voiding the warranty.
• ⚠ Risk of electrical shock! Ensure the connected DC power is turned off before connecting it to the Renogy ONE Core.

3.4. Extend the Power Cable

If the included power cable is not long enough for connecting Renogy ONE Core to your DC power supply, re-select a mounting position or use an extension cable (≥ 22 AWG).

Recommended Tools & Accessories:

• Wire stripper
• Bare Wires (≥ 22 AWG) × 2

ℹ️ Confirm the polarities of the included cable and the extension one before connecting them. A reverse polarity contact will result in abnormal operations. The extension cable should not exceed 10 meters (32.8 feet).

Steps for extending the cable:

1. Cut the included power cable.
2. Strip off some of the insulation from the ends of the cut cable.
3. Strip some insulation off the extension cable and connect it to the included power supply cable.
4. Tape over the cutoff areas securely.

3.5. How to Connect RS-485 Communication Devices (Optional)

Renogy ONE Core can communicate with Renogy energy devices in several ways:

1. Bluetooth wireless communication
2. Wired communication based on RS-485 protocol

You can choose an appropriate communication method according to the actual situation.

• For Bluetooth wireless communication, communication wiring is not required.
• For RS-485 communication, you need to wire Renogy ONE Core with energy devices.

Recommended Components & Accessories:

• RJ45 Ethernet Cable(s) (CAT5 or above)
• Renogy Communication Hub (For Multiple RS-485 Devices)
• Renogy BT-2 Bluetooth Module (For Multiple Devices)

ℹ️ Select the appropriate communication cable (sold separately) according to the distance between devices. The communication cable should be less than 6 meters (19.6 feet).

Connection Scenarios:

Only One Device

Connect the RJ45 Ethernet Cable from the device's RS-485 port to the Renogy ONE Core's communication port.

Multiple Devices (Wired Connection)

Connect multiple RS-485 devices in series using RJ45 Ethernet Cables, linking them through a Renogy Communication Hub to the Renogy ONE Core.

Multiple Devices (Wireless Connection)

Connect multiple devices wirelessly using the Renogy BT-2 Bluetooth Module, linking them through the Communication Hub to the Renogy ONE Core.

ℹ️ When adding multiple devices to Renogy ONE Core through the Communication Hub via only ONE BT-2 Bluetooth module, connect every single device to Renogy ONE Core individually through the hub first, and then reconnect all devices to the hub. Turn to the hub's manual for more details.

3.6. How to Connect to CAN Communication Devices (Optional)

This section applies to RSHGWSN-W02W-G2 and later users only.

The second-generation and later Renogy ONE Core (RSHGWSN-W02W-G2 and later) can communicate with other Renogy devices supporting CAN communication, enabling safe operation, smart control, remote monitoring, and programmable settings.

How to wire RV-C communication cables varies depending on the connection network topology. Both backbone and daisy chain topologies are supported.

ℹ️ For technical support from Renogy, please contact us through renogy.com/contact-us/.

Connecting/Disconnecting LP16 Terminal Plug:

1. Ensure that the plug is oriented vertically toward the CAN1 Communication Port.
2. Press and hold the snap until the process is complete.

Shaking while plugging or unplugging is not allowed.

Backbone Network

Ensure 120Ω terminating resistors are installed at both ends of the RV-C bus for successful communication with Renogy devices supporting CAN communication. If the RV user manual does not determine if the RV-C bus has a built-in 120Ω termination resistor, call the RV manufacturer to confirm.

ℹ️ If the RV-C bus does not have a built-in 120Ω termination resistor, the Renogy ONE Core will not communicate properly with other Renogy devices supporting CAN communication. Please use the Daisy Chain Network for communication connections.

Connect devices to Renogy ONE Core according to the wiring diagram provided by the RV manufacturer. Choose proper communication cables according to your specific demands.

Recommended Accessories:

• Communication Cable (RJ45 Plug to Bare Drop Cable)
• Common Drop Tap

ℹ️ The drop cable shall not exceed 19.6 feet (6 m), and the RV-C bus shall not exceed 98.4 feet (30 m).

ℹ️ Different drop taps are used on the RV-C bus by different RV manufacturers. This user manual takes the pinout of the MCS MIDI Classic terminal block plug (4-Pin) as an example.

Installation Steps (Backbone Network):

1. Locate the drop tap (not included) on the RV-C bus closest to the Renogy ONE Core installation location (e.g., above the entry door, in the bathroom, or under the bed).
2. Replace the terminated drop tap at either end of the RV-C bus with the Common Drop Tap (not included). Secure the bare wires of the Drop Cable (not included) onto the terminal block plug of the Common Drop Tap following the terminal block plug pinout.
3. Connect the pre-embedded RJ45 connector to the RJ45 communication port of Renogy ONE Core.

ℹ️ If drop taps cannot be located, contact the RV manufacturer for help.

ℹ️ Different terminal block plugs are used on different Common Drop Taps and follow different pinouts. If unsure about the pinout, contact the RV manufacturer.

Daisy Chain Network

The daisy chain network applies to RVs that are not integrated with RV-C buses.

Recommended Accessories:

• Communication Cable (LP16 Plug (7-Pin) to RJ45 Communication Adapter Cable)
• RJ45 Ethernet Cable (CAT5 or above)

ℹ️ The communication cable should be less than 19.6 feet (6 m).

ℹ️ Please select the appropriate communication cable based on the device communication port type. This manual uses the LP16 Plug (7-Pin) to RJ45 Communication Adapter Cable as an example.

Installation Steps (Daisy Chain Network):

1. Connect Renogy devices supporting CAN communication in series through either of the CAN Communication Ports with the LP16 Plug (7-Pin) Communication Cable(s) (sold separately).
2. Plug the Terminator Plugs (sold separately) into the free CAN Communication Ports on the first and last Renogy devices supporting CAN communication.
3. Unplug the LP16 Terminator Plug (7-Pin) from the first or last Renogy device supporting CAN communication in the network. Insert the LP16 Plug (7-Pin) to RJ45 Communication Adapter Cables into the communication ports of other Renogy devices supporting CAN communication.
4. Connect the pre-embedded RJ45 connector to the RJ45 port of Renogy ONE Core.

4. Installation

ℹ️ Please tear off the quick guide mounting template or print this piece of paper, and paste it to the mounting location for drilling holes. You can also draw your own Mounting Template based on the dimensions indicated in the following image.

Mounting Template #1 (Use an Impact Drill with a Hole Saw, 2.17 in/55 mm)

A circular cutout of 2.17 inches (55 mm) in diameter is required.

Mounting Template #2 (Use a Skill Saw)

An octagonal cutout with dimensions 2.17 inches (55 mm) across the widest points, and 0.9 inches (23 mm) and 0.635 inches (16 mm) for the other sides, is required.

Installation Steps:

1. Prepare the mounting template.
2. Position the template at the desired mounting location and mark the drilling points.
3. For Yellow Area: Use an impact drill with a 2.17 in (55 mm) hole saw to create the opening.
4. For Blue Area: Use a drill to create pilot holes for mounting screws.
5. Attach the mounting base to the wall.
6. Check if the mounting base is level using the bubble level. Adjust as needed.
7. Secure the mounting base with mounting screws.
8. Connect Power:
   • Option A (Included Power Cable): Connect the negative terminal first, then the positive terminal.
   • Option B (Type-C Cable, optional): Connect a 5V DC Type-C cable.
9. Connect the communication cable to the appropriate port.
10. Align the Renogy ONE Core with the mounting base and slide it down until it clicks into place.
11. Ensure the device is securely attached.

ℹ️ When installing the power cable, always connect the negative first, and then the positive.

ℹ️ You can connect Renogy ONE Core to a power supply through the included power cable or a Type-C cable (not included).

5. Configure Renogy ONE Core

5.1. Power On/Off

Long press the On/Off Button for 5 seconds to power the Core on or off.

5.2. Pairing with the Renogy App

For initial startup, follow the startup wizard on the Core to pair it with the Renogy app. Alternatively, navigate to > System > Pair with App.

Steps:

1. On the Core, go to System > Pair with App.
2. Scan the QR code displayed on the Core using the Renogy app to pair the devices.

5.3. Add Devices

Renogy ONE Core can wirelessly connect to Renogy Bluetooth, Bluetooth mesh, and Zigbee devices concurrently.

ℹ️ Before adding devices, please ensure that the firmware version of Renogy ONE Core has been updated to the latest version.

Steps:

1. On the Renogy ONE Core, select "Add Devices".
2. The Core will scan for available devices.
3. Once devices are found, they can be added and configured.

5.4. RV Levelling

To enable the RV levelling function (only available for regions outside the U.S.) on Renogy ONE Core, ensure it is installed in a spot with the screen pointing to the front, rear, left, or right side of the RV, vertically to the RV floor. It is recommended that RV levelling blocks should be used during the levelling process.

Navigate to > RV Levelling, and follow the tips in the levelling wizard.

ℹ️ RV levelling calibration on Renogy ONE Core is required each time the installation site for the Core is changed.

6. Troubleshooting

7. Interoperability Matrix

This table lists products compatible with Renogy ONE Core.

ℹ️ The interoperability matrix applies as of October 30, 2024. For the latest products that are compatible with Renogy ONE Core, visit https://www.renogy.com/renogy-one-core/.

8. FAQ

What are the differences between Renogy ONE Core and Renogy ONE M1?

How to connect Renogy ONE Core with different types of batteries to set up a battery monitoring system?

The Renogy ONE Core can function as a power monitor when it is connected to Renogy batteries that support Bluetooth (built-in or with external BT-1/BT-2 modules) and RS-485.

Does Renogy ONE Core support RV-C communication?

Renogy ONE Core comes in two models: RSHGWSN-W02W-G1 (no CAN communication) and RSHGWSN-W02W-G2 (supports CAN communication).

How can I check the RV levelling status?

You can check it locally on Renogy ONE Core or remotely on the Renogy app when the app is paired with the Core via Bluetooth.

What is the operational altitude range for the Renogy ONE Core?

It can work normally at altitudes below 5000 meters.

Does Renogy ONE Core come with a shunt?

No, it does not come with a shunt. Visit renogy.com for further updates.

Does Renogy ONE Core support 5 GHz Wi-Fi network?

Yes. It supports 2.4 GHz and 5 GHz Wi-Fi bands.

Does Renogy ONE Core support WPA3 encrypted Wi-Fi networks?

No. It does not support WPA3.

Is Renogy ONE Core compatible with third-party Zigbee 3.0 devices?

Renogy cannot guarantee compatibility between Renogy ONE Core and third-party Zigbee 3.0 smart home devices. It is recommended to use smart accessories authorized by Renogy, such as Smart Plug, Motion Sensor, Door & Window Sensor, and Smart Relay.

Do the configured smart scenes in Renogy ONE Core still work when it is offline?

Yes, configured smart scenes will still work offline. Renogy ONE Core uses Zigbee 3.0 for wireless connections. When a smart scene is set up, the configuration is saved within the system, allowing communication and control even without Wi-Fi.

What kind of power systems can Renogy ONE Core work with?

Renogy ONE Core can be supplied by a 5V DC source via Type-C or an 8V to 35V DC source via the power cable. For energy monitoring, it supports devices rated at 12V DC or 24V DC.

How long will Renogy ONE Core store the data locally?

Renogy ONE Core can store data locally for 30 days.

How to install Renogy ONE Core on a table?

It is recommended to install Renogy ONE Core on a table when supplied by a Type-C cable. It can be placed directly in its package box.

What are the levelling requirements for the initial installation of Renogy ONE Core in an RV?

During initial installation, park your RV on a level surface. Ensure the Renogy ONE Core's bubble level is centered during installation for proper levelling and optimal performance.

Is it normal for the RV levelling data in Renogy ONE Core to have minor fluctuations when the vehicle's engine is running but the vehicle is not moving?

Yes. The built-in 6-axis sensor can detect vibrations from the engine, causing slight variations. As long as fluctuations are small and do not affect overall accuracy, it is considered normal operation.

9. Dimensions and Specifications

9.1. Dimensions

The device dimensions are approximately 4.17 x 4.17 x 1.05 inches (106 x 106 x 26.6 mm). Dimension tolerance is ±0.5 mm (0.2 in).

9.2. Technical Specifications

Maintenance

Inspection

For optimum performance, it is recommended to perform these tasks regularly:

• Check the appearance of the Renogy ONE Core to make sure it is clean and dry.
• Ensure the Renogy ONE Core is installed in a clean, dry, and ventilated area.
• Ensure there is no damage or wear on the cables.
• Ensure the firmness of the connectors and check for any loose, damaged, or burnt connections.
• Ensure that the Battery indicator and Fault indicator are in a normal state.
• Ensure there is no corrosion, insulation damage, or discoloration marks of overheating or burning.

⚠ Risk of electric shock! Make sure that all power is turned off before touching the terminals on the Renogy ONE Core.

ℹ️ In some applications, corrosion may exist around the contacts inside the connector. Corrosion can loosen springs and increase resistance, leading to premature connection failure. Please apply dielectric grease to each connector contact periodically. Dielectric grease repels moisture and protects the connector contacts from corrosion.

Cleaning

Follow the steps below to clean the Renogy ONE Core regularly:

• Shut down Renogy ONE Core. If cleaning the inside, disconnect the power supply.
• Wipe the charger housing and connector contacts with a damp cloth or non-metallic brush. If not clean after wiping, use a household cleaner.
• Dry the Renogy ONE Core with a clean cloth and keep the area around it clean and dry.
• Make sure the Renogy ONE Core is completely dry before reconnecting the connector.

Storage

Follow the tips below to ensure that the Renogy ONE Core is stored well:

• Disconnect all connectors that are connected to the Renogy ONE Core.
• Apply dielectric grease to each connector contact to repel moisture and protect from corrosion.

Emergency Responses

In the event of any threat to health or safety, always begin with the steps below before addressing other suggestions:

• Immediately contact the fire department or other relevant emergency response team.
• Notify all people who might be affected and ensure that they can evacuate the area.

⚠ Only perform the suggested actions below if it is safe to do so.

Fire

1. Disconnect all cables connected to the Renogy ONE Core.
2. Put out the fire with a fire extinguisher. Preferable fire extinguishers include CO₂ and ABC. Alternatively, you can use water if no preferable extinguishers are available.

⚠ Do not use type D (flammable metal) fire extinguishers.

Flooding

1. If the Renogy ONE Core is submerged in water, stay away from the water.
2. Disconnect all cables connected to the Renogy ONE Core.

Smell

1. Disconnect all cables connected to the Renogy ONE Core.
2. Make sure nothing is in contact with the Renogy ONE Core.
3. Ventilate the room.

Noise

1. Disconnect all cables connected to the Renogy ONE Core.
2. Make sure no foreign objects are stuck in the Renogy ONE Core connector.

Renogy Support

To discuss inaccuracies or omissions in this quick guide or user manual, visit or contact us at:

• renogy.com/support/downloads
• contentservice@renogy.com

Questionnaire Investigation

To explore more possibilities of solar systems, visit Renogy Learning Center at: renogy.com/learning-center

For technical questions about your product in the U.S., contact the Renogy technical support team through:

• renogy.com/contact-us
• 1(909)2877111

For technical support outside the U.S., visit the local website below:

FCC & RSS

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

RSS Standard

This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

The device is compliance with RF exposure guidelines, users can obtain Canadian information on RF exposure and compliance. The minimum distance from body to use the device is 20cm.

Privacy Policy

RENOGY ("us", "we", or "our") operates on RENOGY ONE device (hereinafter referred to as the "Service"). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.renogy.com.

Definitions

• Service: Includes, but is not limited to, serving as a central control panel for your RENOGY ONE system, enabling you to control your entire system from one single touchscreen, connecting energy devices and smart accessories, and synchronizing this data to your RENOGY server and mobile App.
• Personal Data: Data about a living individual who can be identified from that data (or from that data and other information either in our possession or likely to come into our possession).
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., your IP address and user log).
• Data Controller: The natural or legal person who determines the purposes for which and the manner in which any personal information are, or are to be, processed. For this Privacy Policy, Renogy is the Data Controller of your Personal Data.
• Data Processors (or Service Providers): Any natural or legal person who processes data on behalf of the Data Controller. Renogy may use various Service Providers to process your data more effectively.
• Data Subject (or User): Any living individual who is using our Service and whose Personal Data is collected by us.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask for personally identifiable information that can be used to contact or identify you. This may include:

• Email address
• First name and last name
• Address, State, Province, ZIP/Postal code, City

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information of interest. You may opt out by following the unsubscribe link or instructions in any email.

Usage Data

We may also collect information on how the Service is accessed and used. This may include your IP address, 4G/5G and Wi-Fi access information, power usage, sensor history, user log, unique device identifiers, and other diagnostic data.

Location Data

We may use and store information about your location if you grant permission. This data is used to provide and improve Service features. You can enable or disable location services via your device settings.

Use of Data

Renogy uses collected data for various purposes:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To allow participation in interactive features.
• To provide customer support.
• To gather analysis or valuable information for service improvement.
• To monitor service usage.
• To detect, prevent, and address technical issues.
• To provide news, special offers, and general information about other goods and services, unless you opt out.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

For users from the European Economic Area (EEA), UK, or Switzerland, Renogy's legal basis for collecting and using personal information depends on the data and context. Renogy may process your Personal Data because:

• We need to perform a contract with you.
• You have given us permission to do so.
• The processing is in our legitimate interests and not overridden by your rights.
• To comply with the law.

Retention of Data

Renogy will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. Usage Data is generally retained for a shorter period, unless needed for security, service improvement, or legal obligations.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your jurisdiction, where data protection laws may differ. If you are located outside the United States and provide information, it will be transferred to and processed in the United States. Renogy takes steps to ensure data is treated securely and in accordance with this policy.

Disclosure of Data

Disclosure for Law Enforcement

Renogy may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Legal Requirements

Renogy may disclose Personal Data in good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Renogy.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users or the public.
• Protect against legal liability.

Security of Data

While Renogy strives to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. Absolute security cannot be guaranteed.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

Residents of the EEA, UK, or Switzerland have data protection rights. Renogy aims to allow you to correct, amend, delete, or limit the use of your Personal Data. Contact Renogy if you wish to be informed about your data or have it removed from systems.

In certain circumstances, you have the following rights:

• Right to access, update, or delete information.
• Right of rectification (to correct inaccurate or incomplete information).
• Right to object to processing (based on legitimate interests).
• Right of restriction (to restrict processing).
• Right to data portability (to receive data in a structured, machine-readable format).
• Right to erasure (to have data deleted, unless legally required otherwise).
• Right to withdraw consent.

Renogy may ask for identity verification before responding to requests. You have the right to complain to a Data Protection Authority.

Your Privacy Rights under the California Consumer Privacy Act (CCPA)

California residents have specific privacy rights under the CCPA, including:

• Right to know what personal information is collected.
• Right to know who data is shared with (Renogy does not sell data but shares for legitimate business purposes).
• Right to request deletion of data (subject to exceptions).
• Right to a timely response (within 45 days, extendable by another 45 days).
• Right to non-discrimination when exercising rights.

Data collected in the last 12 months may include identifiers (name, email, IP address) and internet/network activity. Personal information may be shared with third parties for business purposes or at your direction, under agreement to ensure confidentiality and specific use.

Contact support@renogy.com for data protection questions or to exercise your rights.

Service Providers

Renogy may employ third-party companies to facilitate its Service, provide services on its behalf, perform related services, or assist in analyzing service usage. These third parties have access to Personal Data only to perform these tasks and are obligated not to disclose or use it for other purposes.

Analytics

Third-party Service Providers may be used to monitor and analyze service usage.

Changes to This Privacy Policy

Renogy may update this Privacy Policy. Changes will be posted on this page, and you will be notified via email or a prominent notice. Review this policy periodically for updates.

Contact Us

For questions about this Privacy Policy, contact Renogy via renogy.com/contact-us.

Renogy Empowered

Renogy aims to empower people globally through education and distribution of DIY-friendly renewable energy solutions, driving sustainable living and energy independence. Their solar products help minimize carbon footprints.

Live Sustainably with Renogy

A 1kW solar energy system can, in a given month:

• Save 170 pounds of coal from being burned.
• Save 300 pounds of CO2 from being released into the atmosphere.
• Save 105 gallons of water from being consumed.

Renogy Power PLUS

Renogy Power Plus keeps you updated on solar innovations, allows sharing of experiences, and connects you with the Renogy Power Plus community.

• YouTube: @Renogy Solar
• Instagram: @renogyofficial
• Facebook: @Renogy

Renogy reserves the right to change the contents of this manual without notice.

Manufacturer Information

Manufacturer: RENOGY New Energy Co.,Ltd

Address: No.66, East Ningbo Road Room 624-625 Taicang German Overseas Students Pioneer Park JiangSu 215000 CN

EC REP

Company: eVatmaster Consulting GmbH

Address: Raiffeisen Street2 B11, 63110 Rodgau, Hessen, Germany

Contact: contact@evatmaster.com

UK REP

Company: EVATOST CONSULTING LTD

Address: Office 101 32 Threadneedle Street, London, United Kingdom, EC2R 8AY

Contact: contact@evatost.com

Website: RENOGY.COM

FCC ID: 2ANPBGWSN-W03W

IC: 23590-RSHGWSNW03W