1. General Information
1.1. Symbols Used
The following symbols are used throughout the user manual to highlight important information.
- ⚠️ WARNING: Indicates a potentially dangerous condition which could result in injury or death.
- ⚠️ CAUTION: Indicates a critical procedure for safe and proper installation and operation.
- ℹ️ NOTE: Indicates an important step or tip for optimal performance.
1.2. Introduction
Renogy ONE Core provides a comprehensive solution for energy monitoring and analysis, enabling users to monitor and analyze energy data at any time. Thanks to the ONE Connect 2.0 technology, Renogy ONE Core allows energy monitoring both locally through the built-in screen and remotely via Renogy ONE Portal and Renogy app. Additionally, the ONE Core features an RV levelling system for optimal stability and can function as a smart home hub, seamlessly connecting with other smart home appliances.
1.3. Key Features
- 24/7 Energy Analysis: Monitor and analyze energy data anytime.
- Worldwide Monitoring: Remote energy monitoring anywhere through ONE Connect 2.0.
- Built-in RV Levelling (Applicable for Regions Outside the U.S.): Effortlessly adjust your RV's position to achieve optimal stability and comfort.
- Smart Home Integration: Function as a central hub for your smart home, seamlessly connecting and controlling all your smart home appliances.
- Easy Installation: Simple setup process that ensures the device is perfectly level, eliminating the need for repeated adjustments.
- Over-the-Air (OTA) Updates: Stay up to date with the latest features and improvements through continuous over-the-air updates.
1.4. SKU
| Product | SKU |
|---|
| RENOGY ONE Core | RSHGWSN-W02W-G3 |
Renogy ONE Core comes in multiple models. The generation number is identified in the silkscreen on the back of the Renogy ONE Core.
1.5. How to Check the Core Model?
Remove the mounting base and check the silkscreen on the back of the Core.
Diagram Description: The diagram shows how to remove the mounting base of the Renogy ONE Core to reveal the silkscreen label on the back. It illustrates two different silkscreen designs, one for Model: RSHGWSN-W02W-G1 and another for Model: RSHGWSN-W02W-G3, indicating variations in design and potentially features.
ℹ️ NOTE: Silkscreen design on the Renogy ONE Core may differ by market, and the actual product silkscreen shall prevail.
3. Preparation
3.1. Installation Site and Environment
To ensure proper running of the RV levelling function on Renogy ONE Core, ensure it is installed in a spot with the screen pointing to the front, rear, left, or right side of the RV, vertically to the RV floor. It is recommended that RV levelling blocks should be used during the levelling process.
Diagram Description: Diagrams show correct and incorrect installation orientations for RV levelling. It also indicates environmental specifications: Altitude ≤ 5000m, Temperature -4°F to 158°F (-20°C to 70°C), and Humidity 0% to 95% RH. Icons for 'KEEP DRY', 'FRAGILE', and 'INDOOR' are also displayed.
- Install the Renogy ONE Core indoors and prevent its components from being exposed to direct sunlight.
- Do not expose Renogy ONE Core to flammable or harsh chemicals or vapors.
- Keep Renogy ONE Core out of the reach of children.
- Make sure that the Renogy ONE Core is installed within the ambient temperature range from -4°F to 158°F (-20°C to 70°C).
- Make sure that the Renogy ONE Core is installed in an environment with relative humidity between 0% and 95% and no condensation.
- ℹ️ NOTE: To ensure quality wireless communication for Renogy ONE, keep it away from metal objects at a minimum distance of 200 mm or 7.9 inches.
3.2. Checking Renogy ONE Core
Inspect the Renogy ONE Core for any visible damage including cracks, dents, deformation, and other visible abnormalities. All connector contacts shall be clean, dry, and free of dirt and corrosion.
Diagram Description: A diagram shows the Renogy ONE Core device, emphasizing inspection for damage and cleanliness of connectors.
- ⚠️ Do not use Renogy ONE Core if it appears to be damaged.
- ⚠️ There are no serviceable parts in Renogy ONE Core. Do not open, dismantle, repair, tamper with, or modify it.
- ⚠️ Wear proper protective equipment and use insulated tools during installation.
- ℹ️ NOTE: Do not dispose of Renogy ONE Core as household waste. Comply with local, state, and federal laws and regulations and use recycling channels as required.
3.3. Checking DC Power
Ensure that the connected DC power supply rates at 8V to 35V. Connecting the Core to a power source beyond the range results in a power-on failure or permanent damage to the Core.
Diagram Description: A diagram indicates the acceptable voltage range for DC power is 8V to 35V.
- ⚠️ Confirm the polarities of the devices before connecting Renogy ONE Core to a power supply. A reverse polarity contact can result in damage to the Core, thus voiding the warranty.
- ⚠️ Risk of electrical shock! Ensure the connected DC power is turned off before connecting it to the Renogy ONE Core.
3.4. Extend the Power Cable
If the included power cable is not long enough for connecting Renogy ONE Core to your DC power supply, re-select a mounting position or use an extension cable (≥ 22 AWG).
Recommended Tools & Accessories: Wire stripper, Bare Wires (≥ 22 AWG) x 2
Diagram Description: Diagrams illustrate the process of extending a power cable, including cutting the original cable, stripping insulation, connecting wires, and taping the connections.
ℹ️ NOTE: Confirm the polarities of the included cable and the extension one before connecting them. A reverse polarity contact will result in abnormal operations. The extension cable should not exceed 10 meters (32.8 feet).
- Cut the included power cable.
- Strip off some of the insulation.
- Strip some insulation off the extension cable, and connect the cable to the included power supply cable.
- Tape over the cutoff areas.
3.5. How to Connect RS-485 Communication Devices (Optional)
Renogy ONE Core can communicate with Renogy energy devices in several ways:
- Bluetooth wireless communication;
- Wired communication based on RS-485 protocol;
You can choose an appropriate communication method according to the actual situation.
- For Bluetooth wireless communication, communication wiring is not required.
- For RS-485 communication, you need to wire Renogy ONE Core with energy devices.
Recommended Components & Accessories: RJ45 Ethernet Cable(s) (CAT5 or above), Renogy Communication Hub (For Multiple RS-485 Devices), Renogy BT-2 Bluetooth Module (For Multiple Devices).
Diagram Description: Diagrams show three connection scenarios: 1. Only One Device: Renogy ONE Core connected via RJ45 Ethernet Cable to a device with an RS-485 port. 2. Multiple Devices (Wired Connection): Renogy ONE Core connected via RJ45 Ethernet Cable to a Communication Hub, which then connects to multiple devices. 3. Multiple Devices (Wireless Connection): Renogy ONE Core connected via RJ45 Ethernet Cable to a Communication Hub, which connects to a Renogy BT-2 Bluetooth Module, which then connects wirelessly to multiple devices.
ℹ️ NOTE: Select the appropriate communication cable (sold separately) according to the distance between devices. The communication cable should be less than 6 meters (19.6 feet).
ℹ️ NOTE: When adding multiple devices to Renogy ONE Core through the Communication Hub via only ONE BT-2 Bluetooth module, connect every single device to Renogy ONE Core individually through the hub first, and then reconnect all devices to the hub. Turn to the hub's manual for more details.
3.6. How to Connect to CAN Communication Devices (Optional)
This section applies to RSHGWSN-W02W-G2 and later users only. The second-generation and later Renogy ONE Core (RSHGWSN-W02W-G2 and later) can communicate with other Renogy devices supporting CAN communication, enabling safe operation, smart control, remote monitoring, and programmable settings.
How to wire RV-C communication cables varies depending on the connection network topology. Both backbone and daisy chain topologies are supported.
ℹ️ NOTE: For technical support from Renogy, please contact us through renogy.com/contact-us/.
To properly connect or disconnect the LP16 Terminal Plug to or from the Renogy devices supporting CAN communication, you should:
- Ensure that the plug is oriented vertically toward the CAN1 Communication Port.
- Press and hold the snap until the process is complete. Shaking while plugging or unplugging is not allowed.
Backbone Network: Ensure 120Ω terminating resistors are installed at both ends of the RV-C bus for successful communication with Renogy devices supporting CAN communication. If the RV user manual does not determine if the RV-C bus has a built-in 120Ω termination resistor, call the RV manufacturer to confirm.
ℹ️ NOTE: If the RV-C bus does not have a built-in 120Ω termination resistor, the Renogy ONE Core will not communicate properly with other Renogy devices supporting CAN communication. Please use the Daisy Chain Network for communication connections.
Connect devices to Renogy ONE Core according to the wiring diagram provided by the RV manufacturer. Choose proper communication cables according to your specific demands.
Recommended Accessories: Communication Cable (RJ45 Plug to Bare Drop Cable), Common Drop Tap.
ℹ️ NOTE: The drop cable shall not exceed 19.6 feet (6 m), and the RV-C bus shall not exceed 98.4 feet (30 m).
ℹ️ NOTE: Different drop taps are used on the RV-C bus by different RV manufacturers. This user manual takes the pinout of the MCS MIDI Classic terminal block plug (4-Pin) as an example.
Diagram Description: The diagram shows how to connect a Renogy ONE Core to an RV-C bus using a communication cable and a common drop tap, illustrating the placement of the drop tap and the connection to the Core.
Daisy Chain Network: The daisy chain network applies to RVs that are not integrated with RV-C buses.
Recommended Accessories: Communication Cable (LP16 Plug (7-Pin) to RJ45 Communication Adapter Cable), RJ45 Ethernet Cable (CAT5 or above).
ℹ️ NOTE: The communication cable should be less than 19.6 feet (6 m).
ℹ️ NOTE: Please select the appropriate communication cable based on the device communication port type. This manual uses the LP16 Plug (7-Pin) to RJ45 Communication Adapter Cable as an example.
- Connect Renogy devices supporting CAN communication in series through either of the CAN Communication Ports with the LP16 Plug (7-Pin) Communication Cable(s) (sold separately).
- Plug the Terminator Plugs (sold separately) into the free CAN Communication Ports on the first and last Renogy devices supporting CAN communication.
- Unplug the LP16 Terminator Plug (7-Pin) from the first or last Renogy device supporting CAN communication in the communication network. Insert the LP16 Plug (7-Pin) to RJ45 Communication Adapter Cables into the communication ports of other Renogy devices supporting CAN communication.
- Connect the preembedded RJ45 connector to the RJ45 port of Renogy ONE Core.
Diagram Description: A diagram illustrates the daisy chain network setup for CAN communication, showing devices connected in series and the use of communication cables.
4. Installation
ℹ️ NOTE: Please tear off the quick guide mounting template or print this piece of paper, and paste it to the mounting location for drilling holes. You can also draw your own Mounting Template based on the dimensions indicated in the following image.
Mounting Template #1 (Use an Impact Drill with a Hole Saw, 2.17 in/55 mm)
Diagram Description: A circular template is shown with dimensions 2.17 inches (55 mm) for use with an impact drill and hole saw.
Mounting Template #2 (Use a Skill Saw)
Diagram Description: An octagonal template is shown with dimensions 2.17 inches (55 mm) for use with a skill saw. It includes internal dashed lines indicating cuts, with measurements for segments like 0.635 in (16 mm) and 0.9 in (23 mm).
Installation Steps
Diagram Description: A series of numbered diagrams (1-8B) illustrate the installation process:
- Preparing the mounting surface.
- Marking drilling points.
- Identifying the yellow and blue areas for drilling.
- Drilling holes.
- Attaching the mounting base.
- Connecting the power cable.
- Securing the device with mounting screws.
- Connecting the power cable (8A) or Type-C cable (8B).
⚠️ When installing the power cable, always connect the negative first, and then the positive.
ℹ️ NOTE: You can connect Renogy ONE Core to a power supply through the included power cable or a Type-C cable (not included).
Diagram Description: Further diagrams (10-13) show connecting communication cables to devices and the Renogy ONE Core, and final steps for securing the device.
- Connect the communication cable to devices (CAN or RS-485).
- Adjusting the angle of the device.
- Securing the device with a click.
5. Configure Renogy ONE Core
5.1. Power On/Off
Diagram Description: A diagram shows a hand pressing and holding the On/Off button on the Renogy ONE Core for 5 seconds to power it on or off.
Long press the On/Off Button for 5s to power the Core on or off.
5.2. Pairing with the Renogy App
For initial startup, follow the startup wizard on the Core to pair it with the Renogy app. Alternatively, go to System > Pair with App.
Diagram Description: Two diagrams show the process of pairing the Renogy ONE Core with the Renogy app, involving scanning a QR code on the device's screen.
5.3. Add Devices
Renogy ONE Core can wirelessly connect to Renogy Bluetooth, Bluetooth mesh, and Zigbee devices concurrently.
ℹ️ NOTE: Before adding the device to Renogy ONE Core, please make sure that the firmware version of Renogy ONE Core has been updated to the latest version.
Diagram Description: Diagrams illustrate the process of adding devices, showing the Renogy ONE Core interface and connections to various smart home devices via Bluetooth, Zigbee, and the internet.
5.4. RV Levelling
To enable the RV levelling function (only available for regions outside the U.S.) on Renogy ONE Core, ensure it is installed in a spot with the screen pointing to the front, rear, left, or right side of the RV, vertically to the RV floor. It is recommended that RV levelling blocks should be used during the levelling process. Go to > RV Levelling, and follow the tips in the levelling wizard.
Diagram Description: Two diagrams show the Renogy ONE Core interface for RV Levelling, including selecting the installation orientation and adjusting the levelling.
ℹ️ NOTE: RV levelling calibration on Renogy ONE Core is required each time the installation site for the Core is changed.
8. FAQ
What are the differences between Renogy ONE Core and Renogy ONE M1?
| Item | Renogy ONE M1 | Renogy ONE Core G1/G2 | Renogy ONE Core G3 |
|---|
| Picture | Diagram Description: Images of Renogy ONE M1 and Renogy ONE Core G1/G2/G3 devices. | Diagram Description: Images of Renogy ONE M1 and Renogy ONE Core G1/G2/G3 devices. | Diagram Description: Images of Renogy ONE M1 and Renogy ONE Core G1/G2/G3 devices. |
| System Voltage | 12V | 12V/24V | 12V/24V |
| Touch screen | Size: 4-inch
Resolution: 480* 480p | Size: 4-inch
Resolution: 480* 480p | Size: 4-inch
Resolution: 480* 480p |
| Built-in relay | 3 relays | - | - |
| Mechanical key | 6 mechanical switches | one on/off key | one on/off key |
| WiFi | 2.4GHz WiFi | 2.4GHz WiFi | 2.4GHz and 5GHz WiFi |
| Bluetooth | Bluetooth LE | Bluetooth LE and BLE mesh | Bluetooth LE and BLE mesh |
| Zigbee | Zigbee 3.0 | Zigbee 3.0 | Zigbee 3.0 |
| Wired Communication | RS485 and CAN | RS485 and CAN | RS485 and CAN |
| Operating Temperature | -4°F~122°F (-20~50℃) | -4°F~158°F (-20~70℃) | -4°F~158°F (-20~70℃) |
| All-in-one Energy Monitor | ✔️ | ✔️ | ✔️ |
| Smart Automation | ✔️ | ✔️ | ✔️ |
| Dimensions | 7.2 x 3.4 x 1.7 inch (181.8 x 86.8 x 42.2 mm) | 4.17 x 4.17 x 1.05 inch (106 x 106 x 26.6 mm) | 4.17 x 4.17 x 1.05 inch (106 x 106 x 26.6 mm) |
How to connect Renogy ONE Core with different types of batteries to set up a battery monitoring system?
The Renogy ONE Core can function as a power monitor when it is connected to Renogy batteries that support Bluetooth (built-in or with external BT-1/BT-2 modules) and RS-485.
Does Renogy ONE Core support RV-C communication?
Renogy ONE Core comes in two models: RSHGWSN-W02W-G1 (no CAN communication) and RSHGWSN-W02W-G2 (supports CAN communication).
How can I check the RV levelling status?
You can check it locally on Renogy ONE Core or remotely on the Renogy app when the app is paired with the Core via Bluetooth.
What is the operational altitude range for the Renogy ONE Core?
It can work normally at altitudes below 5000 meters.
Does Renogy ONE Core come with a shunt?
No, it does not come with a shunt. Visit renogy.com for further updates.
Does Renogy ONE Core support 5 GHz Wi-Fi network?
Yes. It supports 2.4 GHz and 5 GHz Wi-Fi bands.
Does Renogy ONE Core support WPA3 encrypted Wi-Fi networks?
No. It does not support WPA3.
Is Renogy ONE Core compatible with third-party Zigbee 3.0 devices?
We cannot guarantee the compatibility between Renogy ONE Core and third-party Zigbee 3.0 smart home devices. Therefore, it is recommended to use smart accessories that have been authorized by Renogy with your Renogy ONE Core, such as Smart Plug, Motion Sensor, Door & Window Sensor, and Smart Relay.
Do the configured smart scenes in Renogy ONE Core still work when it is offline?
Yes, the configured smart scenes in Renogy ONE Core will still work when it is offline. Renogy ONE Core utilizes the Zigbee 3.0 protocol to establish wireless connections with smart accessories. When you set up a smart scene for home automation, the configuration is saved within the system of Renogy ONE Core. This means that even if the Wi-Fi network is unavailable, Renogy ONE Core can still communicate with and control smart accessories through Zigbee 3.0.
What kind of power systems can Renogy ONE Core work with?
Renogy ONE Core can be supplied by a 5V DC source via Type-C or an 8V to 35V DC source via the power cable. As for energy monitoring, Renogy ONE Core allows you to monitor power devices rated at 12V DC or 24V DC.
How long will Renogy ONE Core store the data locally?
Renogy ONE Core can store data locally for 30 days.
How to install Renogy ONE Core on a table?
It is recommended to install Renogy ONE Core on a table when it is supplied by a Type-C cable. You can just put it in the package box.
What are the levelling requirements for the initial installation of Renogy ONE Core in an RV?
During the initial installation, it is important to park your RV on a level surface. Ensure that the Renogy ONE Core's bubble level is positioned in the center during the installation process. This will help to achieve proper levelling and ensure optimal performance.
Is it normal for the RV levelling data in Renogy ONE Core to have minor fluctuations when the vehicle's engine is running but the vehicle is not moving?
Yes. This is because the built-in 6-axis sensor in the Core is capable of detecting vibrations caused by the vehicle's engine. Therefore, slight variations in the RV levelling data can occur under such conditions. As long as the fluctuations are small and do not affect the overall accuracy of the levelling calibration, it is considered normal operation.
FCC & RSS
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
RSS Standard
This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
The device is compliance with RF exposure guidelines, users can obtain Canadian information on RF exposure and compliance. The minimum distance from body to use the device is 20cm.
Privacy Policy
RENOGY ("us", "we", or "our") operates on RENOGY ONE device (hereinafter referred to as the "Service"). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.renogy.com.
Definitions
- Service: Service includes but not limited to, serving as a central control panel for your RENOGY ONE system, enabling you to control your entire system from one single touchscreen, connecting energy devices and smart accessories, and synchronizing this data to your RENOGY server and mobile App.
- Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
- Usage Data: Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, your IP address and user log).
- Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
- Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
- Data Subject (or User): Data Subject is any living individual who is using our Service and whose Personal Data is collected by us.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Address, State, Province, ZIP/Postal code, City
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your Renogy ONE Internet Protocol address (e.g. IP address), 4G/5G and Wi-Fi access information, power usage, sensor history, user log, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.
Use of Data
RENOGY uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), UK or Switzerland, RENOGY's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
RENOGY may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
RENOGY will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
RENOGY will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
RENOGY will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, RENOGY may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
RENOGY may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of RENOGY
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), the UK or Switzerland, you have certain data protection rights. RENOGY aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data, in certain circumstances including where we are processing your Personal Data on the basis of our legitimate interests.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to erasure. You have the right to request that your Personal Data be deleted in its entirety from our systems. We will comply with your request unless we are required to retain your Personal Data due to legal or regulatory requirements, as stated in this policy.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where RENOGY relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA), the ICO in the UK or the Federal Data Protection and Information Commissioner in Switzerland.
Your Privacy Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, you have certain privacy rights as specified under California law, including the CCPA. These include:
- The right to know what personal information we collect
- The right to know who we share your data with. We do not sell your data, but we do share your information with others for legitimate business purposes, as described above.
- The right to request deletion of your data, unless an exception applies. Examples of exceptions include when we need to keep data to meet legal obligations or fix security issues. Upon your verified request, we will delete your personal information unless an exception applies, and will direct our service providers to do the same.
- Get a timely response. You have the right to make two free requests in any 12 month period. We will respond to your request within 45 days, and in more difficult cases we may extend our response time by another 45 days.
- Non-discrimination. We will not hold it against you when you exercise any of your rights, and we encourage you to review your privacy settings closely and reach out to us with your questions.
Under the CCPA, we are required to inform you of the data we may collected in the last 12 months:
- Identifiers, such as your name, email address and IP address
- Internet or other electronic network activity information
We may share your personal information with a third party for business purposes or at your direction. We enter into agreements with our service providers in which they can only use your information for specific purposes and are required to ensure its confidentiality. In the past 12 months, we have disclosed the above categories of personal information for a business purpose or at your direction with our affiliates, services providers and third parties. For more details on third parties we share data with, please see the Service Providers section below.
Please contact us at support@renogy.com if you have any questions about data protection or if you wish to exercise any of your rights described above.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us via renogy.com/contact-us.
Renogy Empowered
Renogy aims to empower people around the world through education and distribution of DIY-friendly renewable energy solutions. We intend to be a driving force for sustainable living and energy independence. In support of this effort, our range of solar products makes it possible for you to minimize your carbon footprint by reducing the need for grid power.
Live Sustainably with Renogy
Did you know? In a given month, a 1kW solar energy system will...
- Save 170 pounds of coal from being burned
- Save 300 pounds of CO₂ from being released into the atmosphere
- Save 105 gallons of water from being consumed
Renogy Power PLUS
Renogy Power Plus allows you to stay in the loop with upcoming solar energy innovations, share your experiences with your solar energy journey, and connect with like-minded people who are changing the world in the Renogy Power Plus community.
[YouTube] @Renogy Solar | [Instagram] @renogyofficial | [Facebook] @Renogy
Manufacturer Information
Manufacturer: RENOGY New Energy Co.,Ltd
Address: No.66, East Ningbo Road Room 624-625 Taicang German Overseas Students Pioneer Park JiangSu 215000 CN
EC REP: eVatmaster Consulting GmbH, Raiffeisen Street2 B11, 63110 Rodgau, Hessen, Germany, contact@evatmaster.com
UK REP: EVATOST CONSULTING LTD, Office 101 32 Threadneedle Street, London, United Kingdom, EC2R 8AY, contact@evatost.com
Website: RENOGY.COM
FCC ID: 2ANPBGWSN-W03W
IC: 23590-RSHGWSNW03W
Certifications: FCC, CE, RoHS, BQB, RCM, IC-ID
Renogy reserves the right to change the contents of this manual without notice.
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