Ctronics 3G/4G Dual Lens Surveillance Camera - User Manual

Introduction

Thank you for choosing Ctronics products. We are committed to providing the best service to all our customers. If anything has happened to your product, please contact us for a lifetime warranty.

For online support and further assistance, you can visit our website, contact us via email, or call our service hotline. Please note that phone service is exclusively in English. For support in other languages, please reach out via email or online chat.

Contact Information:

• Email: support@ctronics.com
• Website: www.ctronics.com
• Service Hotline: +1 833 880 2117 (US)
• Working Hours: Monday-Friday, 9 AM - 12 AM, 1 PM - 6 PM (EST)

You can also find us on social media platforms for updates and support:

• Online Support: [Link to online support portal]
• Facebook: Ctronics [Link to Facebook page]
• Instagram: Ctronics [Link to Instagram page]
• YouTube: Ctronics Support [Link to YouTube channel]

Table of Contents

1. General Product Description
2. Configuration
3. APP Download and Installation on a Mobile Phone
4. Connecting the Camera to a 4G Network
5. APP Overview
6. Introduction to PC/Mac Client Software
7. Q&A

1. General Product Description

Ctronics CTIPC security cameras are designed for indoor or outdoor use, available in various forms and with different functions. They are compatible with both Android and iOS smartphones, as well as Windows and Mac PCs. Users can install multiple Ctronics CTIPC security cameras on a single system.

Once powered on, the camera will begin to operate. It can function as a standalone video recorder. It is recommended to connect the camera to a mobile device or PC for easy access.

2. Configuration

After powering on, the camera will start operating. It can be used as a standalone video recorder. Connecting it to a mobile device or PC is recommended for easy access.

3. APP Download and Installation on a Mobile Phone

Search for the "Ctronics pro" application on the App Store or Google Play, download, and install it on your phone.

Note: When connecting the camera, a message will appear asking, "Extended permissions for mobile phone usage for the APP?". Select "Yes" to enable all APP functions.

3.1 Login Identifier Registration

A personal account in the APP can protect your privacy security; only you can view it.

1. Open the APP and select "Register" to access the registration interface (See Image 1).
2. Enter your email address for registration and click "Get verification code". After receiving the verification code, enter it in the corresponding field, enter your password, confirm it, and click "Register" to complete the registration (See Image 2).

Image 1: Screenshot of the login screen with fields for email and password, and buttons for login and register.

Image 2: Screenshot of the registration screen with fields for email, verification code, password, and confirm password, including a button to get the verification code and a register button.

4. Connecting the Camera to a 4G Network

Video Tutorial: Scan the QR code or click the following link: https://youtu.be/ta3QUMmPbOA

Step 1: Preparation

1. Connect the camera to the power source (the camera has a built-in SIM card, no need to reinsert the card).
2. After power-on and self-diagnosis, press and hold the "Reset" button for 8 seconds, and release it when you hear a tone indicating it has restarted correctly. (Note: Perform step 2 two minutes after the restart).

Step 2: Connecting the Camera to a 4G Network

1. Open the "Ctronics pro" mobile application on your smartphone, tap the "+" symbol (See Image 3), and select "4G Camera" (See Image 4) to enter the device adding interface (via QR code scanning).
2. Scan the QR code on the camera's label (See Image 5).

Image 3: Screenshot showing the Ctronics app interface with a "+" icon to add a device.

Image 4: Screenshot showing a menu with options like "Camera (WIFI/Cable)", "4G Camera", etc., with "4G Camera" highlighted.

Image 5: Photo of the back of the surveillance camera showing a QR code labeled "Please scan the device QR code".

4.1 Adding Device and Configuration

1. Once the QR code is identified correctly, click "Confirm Addition" to confirm the adding operation (See Figure 6).
2. In the camera name configuration interface, you can modify the camera's name and click "Confirm". The camera will be added automatically (See Figure 7).

Image 6: Screenshot of the "Add Device" interface in the Ctronics app, showing fields for UID, Username, and Password, with a "Confirm Addition" button.

Image 7: Screenshot of the "Name Configuration" interface, showing a field for "Name" and quick selection options like "Living Room", "Bedroom", etc., with a "Confirm" button.

5. APP Overview

In the APP's main interface, users can view videos saved on the mobile device's MicroSD card, as well as local screenshots and videos from the camera. Users can also access the camera and configure its parameters (See Image 8).

Image 8: Screenshot of the Ctronics app's main interface, showing a live camera feed and numbered icons representing different functions: 1. Sidebar, 2. Camera feed, 3. Add device icon, 4. Playback icon, 5. Settings icon, 6. Microphone icon, 7. 4G indicator, 8. PTZ/other controls.

1. Sidebar: Used to view account information and local files, and to enter the store to browse and purchase products. For any product-related questions, please click the online customer service icon to contact us.
2. Four-screen Configuration: In the four-screen configuration interface, click "Add four-screen group". Enter the group name and select the cameras you wish to add. Click "Accept" to view the real-time images from the four cameras simultaneously.

5.1 Additional APP Features

1. Add Camera: Tap "+" to select the device to connect based on the camera model.
2. MicroSD Card Video Playback: Tap the icon to view videos and files under "Temporal Playback" and "File Playback".
   • Temporal Playback: Tap this icon to choose between "All Videos" and "Alarm Videos". Then, select the desired date and time to view the corresponding videos (See Image 9).
   • File Playback: Tap this to search for a video from a specific moment, play it, and download it to your mobile phone (See Image 10).

Image 9: Screenshot showing the video playback interface within the app, displaying a calendar view for selecting dates and a list of video recordings.

Image 10: Screenshot showing a specific video playback screen with playback controls and file details.

5.2 Local Files and 4G Network Recharge

1. Local Files: After tapping the capture and video buttons on the real-time image interface, manually captured images and videos will be saved in this interface and can be viewed and downloaded to the mobile phone's photo albums.
2. 4G Network Tariff Recharge: If you are using the SIM card provided by Ctronics, click this icon to access the SIM card traffic package recharge interface to purchase a traffic package for the SIM card. This interface allows you to check the current traffic usage information of the SIM card. (Note: This function is not compatible if you do not use the SIM card provided by us.)

7. Verify the Camera

Tap the camera image to enter the real-time monitoring interface (See Image 11).

Image 11: Two screenshots of the camera's real-time monitoring interface, each showing a camera feed and numbered controls below. The controls include PTZ directional buttons, volume, night vision, intelligent tracking, etc.

Camera Controls Explained:

• (1) Configuration: Enter the camera parameter configuration interface and adjust settings.
• (2) Image Quality Mode: Choose between "HD" and "SD" for preview images.
• (3) Sound Monitoring: Monitor sounds near the camera.
• (4) Manual Recording: Record the current video and save it as a local file in the APP.
• (5) Save Screenshot: Capture the current screen image and save it as a local image in the APP.
• (6) Voice Intercom: For voice intercom (press and hold this icon).
• (7) PTZ Operation Button: Operate the PTZ to pan up, down, left, and right using the four directional buttons.
• (8) Link Screen View: Moving this icon will quickly move the dome camera lens to that position, allowing you to view a detailed image of that position.
• (9) Dual Lens Link: After enabling this function, when the main screen of the bullet camera detects a moving object, the dome camera will immediately rotate to follow it until the object is no longer visible.
• (10) Volume Control: Adjust the input and output volume of the camera.
• (11) Preset Position: Move the camera to a position, enter "1", and click "Set". This position will be saved as position "1". Move the camera to a second position, enter "2", and click "Set". This position will be saved as position "2". To move the camera to a preset position, simply enter the corresponding number and click "Call". The camera will automatically move to the preset position.
• (12) Night Vision Mode:
  • Infrared Mode: Activate infrared light for black and white photos.
  • Full Color Mode: Turn on the white light for full-color images.
  • Smart Mode: When no human is detected, infrared light is used for black and white photos. When a human is detected, white light is used for color photos. If the camera has not been activated by a person, images will revert to black and white after 30 seconds.
• (13) Smart Tracking: The PTZ rotates to follow any detected human-shaped movement or object until it disappears. The camera will automatically return to its original position.

8. Camera Configuration

Enter the camera configuration interface (See Image 12).

Image 12: Screenshot of the camera settings menu, listing options like "4G Configuration", "Change Password", "Alarm Management and Notification", "Audio Configuration", "SD Card Recording Plan", etc.

• (1) 4G Configuration: View the camera's signal strength and network operator, modify APN, etc.
• (2) Change Password: The default password is "admin". After connecting to WiFi, it is recommended to change the default password to protect your camera.
• (3) Alarm Management and Notification:
  • Alarm Push: To send alarms to your mobile phone after detecting moving objects.
  • Note: If your mobile phone does not receive any alarms after the camera has detected a moving object to record a video, you can scan the QR code below or click the following link to view "Make the APP run videos in the background of the mobile phone" and perform the cited operation (only for Android phones). https://youtube.com/shorts/Z3Bu7SPGAyc?feature=share
  • Device Alarm:
    • Motion Detection and Alarm: After detecting any moving object, the camera will issue an alarm. Motion detection sensitivity can be adjusted.
    • AI Alarm: To activate/deactivate the tracking of objects identified by the camera.
    • Alarm Activator: The default mode is interconnected activation, where the camera only detects moving objects with human shapes to avoid excessive false alarms. In differentiated activation, the camera issues an alarm upon detecting any moving object or human shape.
    • Configure Alarm Plan: Includes simple and advanced configuration.
      • Simple Configuration: Detects and alarms 24 hours a day, Monday to Sunday by default.
      • Advanced Configuration: To set a user-defined detection and alarm period.
  • Alarm Link: Alarm recording can be configured on the SD card. Configure alarm linkage: For the camera to emit an alarm via the speaker upon detecting a moving object. The type of sound and alarm duration can be selected.
• (5) Video Configuration: View video frame rates and code rates. (*Note: Video parameters are automatically adjusted by the camera and do not need modification).
• (6) Audio Configuration: Audio output type: Line-in/microphone input. Input/output volume: 1-100 (adjustable).
• (7) SD Card Recording Plan: Activate/deactivate the camera for all-day video recording. Set camera bitstream: First or second bitstream. Set video file duration: 15s ~ 900s. Set recording period: Simple and advanced configuration. Simple configuration: Detects and alarms 24 hours a day, Monday to Sunday by default. Advanced configuration: To set a user-defined period for detection and alarm.
• (8) SD Card Configuration: View total storage space and remaining storage space of the MicroSD card. (*Note: A 1080P camera supports a maximum TF card of 64G; a camera higher than 1080P supports a maximum TF card of 128G).
• (9) Time Configuration: Adjust the camera's time and time zone.
• (10) Default Adjustment: For resetting and restoring the camera.
• (11) Device Information: View camera information, including software version, IP address, network type, etc.
• (12) Share Camera: Tap the share icon to enter the sharing interface. Enter the email address of the person you wish to share with. Click the share button, and a QR code will be automatically generated. The person you share with will select the "Add device to share" button (See Image 13).

Image 13: Screenshot showing the camera sharing interface, with options to share via email and a QR code generation feature.

6. Introduction to PC/Mac Client Software

You can connect multiple Ctronics security cameras on the same PC using the "HiP2P" PC/Mac software, which can be downloaded from the Support-Download section on the Ctronics website.

Notes:

1. Compared to the Windows software, the Mac software interface is more simplified. It's possible that some functions only exist in the Windows software.
2. The default access account password is "admin". You can leave the password blank and confirm to access the interface functions.

There are 8 function icons in the menu bar: Preview, Auto Add, Local Playback, Remote Playback, Configuration, System Log, Change User, and Exit (from left to right).

6.1 Use HiP2P Software to Connect to the Camera

Step 1: Preparation

1. Download and install the "HiP2P" software for PC/MAC from the Ctronics website: www.ctronics.com.
2. Connect the camera to the power source.
3. Connect the camera to your mobile phone via network configuration.

Step 2: Connect the Camera in HiP2P Software

1. Run the "HiP2P" software on your computer. By default, there is no username, and the password is blank.
2. Click the settings icon in the menu bar and select the device UID input button (See Image 14-1).
3. Enter the UID and the camera's name. The default password is "admin". (The UID is on the camera's label) (See Image 14-2).
4. Click the preview interface, select the device, right-click, and drag the camera to the screen window.
5. After a few seconds, the camera will show an "Online" status in the interface (See Image 15).

Image 14-1: Screenshot of the PC/Mac HiP2P client software, showing the "Device Management" section with an "Add Device" dialog box.

Image 14-2: Photo of a label on the camera showing MODEL, UID, User, Password, Power, and manufacturing details, along with QR codes.

Image 15: Screenshot of the HiP2P client showing a list of cameras with their online status.

6.2 Introduction to PC/Mac Client Software (Continued)

You can connect multiple Ctronics security cameras on the same PC using the "HiP2P" software, which can be downloaded from the Support-Download section on the Ctronics website.

Notes:

1. Compared to the Windows software, the Mac software interface is more simplified. It's possible that some functions only exist in the Windows software.
2. The default access account password is "admin". You can leave the password blank and confirm to access the interface functions.

There are 8 function icons in the menu bar: Preview, Auto Add, Local Playback, Remote Playback, Configuration, System Log, Change User, and Exit (from left to right).

6.3 Preview Interface

This interface is used to view the camera's real-time image, operate the camera's PTZ and image, set preset positions, use the voice intercom, take photos and videos, and perform split-screen viewing (See Image 16).

Image 16: Screenshot of the HiP2P client's preview interface, showing multiple camera feeds and a menu bar with various functions like "Full Screen", "Auto Adjust", "Record", "PTZ", etc.

Preview Interface Controls:

1. Camera List: Displays the camera name information.
2. Real-time Camera Image: View the camera's real-time image.
3. PTZ Control: Operate the camera to pan up and down, and use the camera's optical zoom (fixed-focus cameras do not support zoom).
4. Preset Position Adjustment: Move the camera to a position, enter "1", and click "Set". This position will be saved as position 1. Move the camera to a second position, enter "2", and click "Set". The second position will be saved as position 2. To move the camera to a preset position, simply enter the number and click "Call". The camera will automatically move to the corresponding position (only applicable to PTZ cameras).
5. Image Adjustments: Adjust the image's color balance, brightness, etc.
6. Electronic Zoom: Magnify a part of the image.
7. Intercom Function: Press the button to speak with the person on the other side of the camera.
8. Volume Adjustment: Adjust the volume.
9. Manual Recording: Click to record the real-time image and save it to the computer's disk.
10. Save Image: Click to take a screenshot of the real-time image and save it to the computer's disk.
11. Split Screen Number: Choose a single screen or multiple screens to view the camera feed.
12. Full Screen Mode: Displays the image in full screen.
13. Hide Event: Click to hide the event box below.
14. Distant View: Click this button to view the image from a distance.
15. Close-up View: Click this button to view a close-up image.
16. Adaptive Real-time Video Size: Depending on the screen size, the video will stretch in full-screen mode. You can choose to adaptively adjust the video size.

6.4 One-Click Add Interface

Click here to automatically add cameras on the same LAN.

6.5 Remote Playback

Remote playback means that after the client inserts the TF card, the camera will automatically save the video to the TF card. When you want to play back the recorded video on the TF card, please select the camera, recording type, date, and time to find the recorded video for viewing (See Image 17).

Image 17: Screenshot of the HiP2P client's remote playback interface, showing video file lists, playback controls, and a timeline.

Remote Playback Controls:

1. Video File List: Displays the name and time information of video files on the SD card.
2. Video Type: Choose different video types to filter the video.
3. Select Channel: Select different cameras to view the video.
4. Recording Time: Play back recordings from different time periods according to the year, month, day, and hour.
5. Camera Video Image: Displays the camera's video image.
6. Playback Button: Click to start playing the video.
7. Pause Playback: Click to pause video playback.
8. Save Image: Click to take a screenshot of the playback screen and save it to the computer's disk.
9. Electronic Zoom: Magnify a part of the image.
10. Full Screen Mode: Displays the image in full screen.
11. Volume Adjustment: Adjusts the volume.
12. Video Progress Bar: Move the video progress for repeated viewing.

6.6 Settings

Manage devices to manage the camera in the software (See Image 18).

Image 18: Screenshot of the HiP2P client's "Device Management" section, showing options for managing areas and devices.

1. Area Management: You can add, modify, or delete an area.

Add Camera: Enter the camera's UID, name, and password to add it (the default password is "admin", or if the password has been modified, enter the modified password). Manage Camera: Modify or delete the added camera. Search and add local camera.

Parameter Adjustment

Adjust the camera's parameters (See Image 19).

Image 19: Screenshot of the HiP2P client's "Parameter settings" interface, showing various configuration categories like Video, Image, Audio, Alarm, Network, etc.

1. Video: View video parameters, adjust OSD and video frequency. (*Note: Video parameters do not support manual modification; they are system-adaptive).
2. Image Adjustments: View image parameters and enable or disable intelligent tracking.
3. Audio: Adjust input and output volume to control the volume.
4. Alarm Configuration: Configure motion and humanoid detection, mailbox alarm, and FTP alarm. When an object is detected, the alarm is triggered, and images or videos are sent to the mailbox and FTP server. You can also set the alarm time and customize its time period.
5. Network Configuration: View network data such as IP address, HTTP port, HTSP port, and ONVIF protocol.
6. TF Card: Set the video stream type to record and the video file duration. Check the TF card's remaining space and format the TF card. You can also set the recording time for customization.
7. Timed Capture: Configure the image to be saved on the TF card and the FTP server.
8. PTZ: Set the camera's PTZ parameters.
9. Login Information: Modify the camera's password.
10. System: Configure the device's time zone and view its information parameters.
11. Wifi Settings: Configure the device's WiFi network and check if the connected WiFi network is normal.
12. Motion Detection: Set multiple detection areas and detection sensitivity.
    • Recording Management: Configure recording on the PC's hard drive, activate/deactivate recording, set the recording schedule, make custom adjustments for recording, and select the computer's disk to change the storage path, etc.

7. Q&A

1. How do I turn on the camera? Once the camera is powered on, it will automatically turn on and self-check its gimbals. There is no power indicator on the camera. You can cover the light detector to simulate night mode and check if the infrared LED is on. If it is, the camera is receiving power correctly.
2. How can I recover the camera password? If you forget the password, you will need to reset the camera to factory settings and restart it.
3. How can I reset the camera to factory settings? If the camera is connected online, you can find the reset option in the phone app or PC software to restart the camera. If the camera is disconnected, you can press and hold the reset button on the camera's connection line for 15-20 seconds to restart the camera.
4. How can I delete videos from the TF card? When the TF card is full, the camera will automatically delete the original records on the TF card. If you want to delete videos manually, you can go to the TF card settings in the Ctronics pro APP and format the TF card.
5. The time displayed in the recorded video is incorrect. What is the difference in the recorded real-time? By default, the camera's time zone is GMT+8. Please go to the camera's time settings and select the correct time zone for your camera. If Daylight Saving Time is applicable, enable it. After selecting the new time zone, remember to verify the changes. The camera will restart to obtain the correct time.
6. Alarm recording only lasts for 15 seconds. How can I modify the alarm video duration? The alarm video duration is fixed at 15 seconds and cannot be modified. At the end of the 15 seconds, if the camera continues to detect motion, it will start a new recording. Therefore, if an action lasts longer than 15 seconds, there will be multiple recordings.
7. The alarm notification is activated, but when there is motion detection, my smartphone still cannot receive the notification. This can happen on Android phones because the Android system closes background applications to save battery. When the application is closed, it cannot send notifications. You can modify the battery management/battery optimization settings on your Android phone to allow the Ctronics application to run in the background.
8. I access the TF card and get the recorded video, but I cannot play the recorded video on the computer. The recorded video is in H264 format, which is our proprietary format. You can download the "HiPlayer" software from our website www.ctronics.com to play the video. You can also download the "FileConverter" software to convert H264 video to AVI, or use the HIP2P client directly to view the video.