Ctronics 3G/4G Dual-Lens Surveillance Camera User Manual

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Website: www.ctronics.com

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Product Overview

Ctronics CTIPC security cameras are indoor or outdoor cameras with various shapes and functions. They support Android and iOS smartphones, as well as Windows and Mac PCs. Users can install multiple Ctronics CTIPC security cameras on a single device.

Settings

After powering on, the camera begins to operate. It can be used as a standalone video recorder. It is recommended to connect the system to a mobile device or PC for easy access.

Download and Install the Mobile App

Search for the "Ctronics pro" application in the App Store or Google Play, download, and install it on your phone.

Note: When connecting to the camera, a message will appear stating "Does the mobile phone use permissions for the APP? Select "Yes" to enable all APP functions.

3.1 Access Credential Registration

A personal APP account can protect your privacy. Only you can view it.

1. Open the APP and select "Register" to access the registration interface (Fig. 1).
2. Enter the email address you wish to use for registration and click "Get Verification Code". After receiving the verification code, enter it in the corresponding field, set your password, confirm it, and click "Register" to complete the registration (Fig. 2).

Fig. 1: Shows the app's login/registration screen with fields for Email, Password, and buttons for Login and Register.

Fig. 2: Shows the app's registration screen with fields for Email, Verification Code, Password, Confirm Password, and a Register button.

4. Connecting the Camera to a 4G Network

Video: Scan the QR code below or click the link.

https://youtu.be/ta3QUMmPbOA

Phase 1: Preparation

1. Connect the camera to the power source (the camera has an integrated SIM card, no need to reinsert the card).
2. After powering on and self-testing, press and hold "Reset" for 8 seconds and release it as soon as you hear an audible signal indicating the reset is complete. (Note: perform step 2 two minutes after the reset).

Phase 2: Connecting the camera to a 4G network

1. Open the "Ctronics pro" mobile application on your phone, click the [+] icon (Fig. 3) and select "Camera 4G" (Fig. 4) to access the interface for adding the device (via QR code scanning).
2. Scan the QR code on the camera's label (Fig. 5).
3. After identifying the QR code, click "Confirm Addition" to complete the adding operation (Fig. 6).
4. In the camera naming interface, you can modify the camera's name and click "Confirm". The camera will be added automatically (Fig. 7).

Fig. 3: Shows the app interface with a [+] icon to add a camera.

Fig. 4: Shows the app interface with the option to select "Camera 4G".

Fig. 5: Shows the camera with a QR code to be scanned.

Fig. 6: Shows the "Add Device" screen with fields for UID, Username, Password, and a "Confirm Addition" button.

Fig. 7: Shows the "Name the Device" screen with a "Confirm" button and quick selection options.

5. App Description

In the main APP interface, the user can view videos saved on the mobile device's MicroSD card, view local camera snapshots and videos, access the camera, and set parameters (Fig. 8).

Fig. 8: Depicts the main interface of the Ctronics app with numbered elements:

• 1. Sidebar: Used to view account information and local files, access the store to view and purchase products. For product inquiries, click the online customer service icon to contact us.
• 2. Four-Screen Setup: In the four-screen setup interface, click "Add Four-Screen Group". Enter the group name and select the cameras to add. Click "OK" to view the real-time images of the four cameras simultaneously.
• 3. Add a Camera: Click [+] to select the device to connect based on the camera model.
• 4. MicroSD Card Video Playback: Click the icon to view videos and files in "Temporal Playback" or "File Playback".

Temporal Playback: Click this option to choose between "All Videos" and "Alarm Videos". Then select the desired date and time to view the corresponding videos (Fig. 9).

File Playback: Click this option to search for a video at a specific time, play it, and download it to your mobile phone (Fig. 10).

Fig. 9: Shows the temporal playback interface with a calendar and timeline for selecting video segments.

Fig. 10: Shows the file playback interface listing recorded video files with timestamps and sizes.

5. Local Files: After clicking the snapshot and video buttons in the real-time image interface, manually captured images and videos will be saved to this interface and can be viewed and downloaded to the phone's photo albums.

6. 4G Network Recharge: If you are using the SIM card provided by Ctronics, click this icon to access the SIM card traffic package recharge interface to purchase a traffic package for the SIM card. This interface supports querying the current traffic usage of the SIM card.

(Note: This function is not supported if you are not using the SIM card provided by us.)

7. Camera Display

To view the camera's real-time monitoring interface, click on the camera image (Fig. 11).

Fig. 11: Displays the camera's real-time monitoring interface, showing two camera feeds and various controls.

The controls are numbered:

• 1. Settings: Access the camera's parameter settings interface to adjust parameters.
• 2. Image Quality Mode: Choose between "HD" and "SD" for image preview.
• 3. Sound Monitoring: Monitor sounds near the camera.
• 4. Manual Recording: Record the current video and save it as a local file in the APP.
• 5. Screenshot Saving: Take a screenshot of the current screen and save it as a local image in the APP.
• 6. Voice Intercom: Use the voice intercom function by pressing and holding this icon.
• 7. PTZ Operation Button: Operate the PTZ for upward, downward, leftward, and rightward rotation using the four directional buttons.
• 8. View Connection Screen: When this icon is moved, the dome camera's lens will quickly move to this position, allowing detailed viewing of that area.
• 9. Dual-Lens Connection: After enabling this function, when the main screen of the bullet camera detects a moving object, the dome camera will immediately rotate to track it until it disappears.
• 10. Volume Control: Set the camera's input and output volume.
• 11. Preset Position: Move the camera to a position, enter "1", and click "Set". This position will be recorded as position "1". Move the camera to a second position, enter "2", and click "Set". This position will be recorded as position "2". To move the camera to a preset position, simply enter the corresponding number and click "Call". The camera will automatically move to the preset position (applicable only to PTZ cameras).

8. Camera Settings

Access the camera settings interface (Fig. 12).

Fig. 12: Shows the camera settings menu with various options.

• (1) 4G Settings: View the camera's signal strength and network operator, modify APN, etc.
• (2) Change Password: The default password is "admin". After connecting to WiFi, it is recommended to change the default password to protect the camera.
• (3) Alarm Management and Notification:
  • Alarm Push: Send alarms to your mobile phone after detecting moving objects.
  • Note: If your mobile phone does not receive alarms after the camera detects a moving object to record video, you can scan the QR code below or click the link to view "Make APP run videos on mobile phone's background" and perform the reference operation (Android phones only).
  • https://youtube.com/shorts/Z3Bu7SPGAyc?feature=share
  • Device Alarm: Movement and Alarm Detection: After detecting a moving object, the camera will emit an alarm. You can set the sensitivity of motion detection.
  • AI Alarm: Enable/disable the camera to follow identified objects.
  • Alarm Activation: The default mode is interconnected activation, where the camera only detects human-shaped moving objects to avoid excessive false alarms. In separate activation, the camera will alarm after detecting any moving object or human shape.
  • Set Alarm Plan: Includes simple and advanced settings.
  • Simple Setting: Default is 24-hour detection and alarm, Monday to Sunday.
  • Advanced Setting: Set a user-defined period for detection and alarm.
• (4) Alarm Linking: Alarm recording can be set on the SD card. Set Alarm Linking: Allows the camera to emit an audible alarm through the speaker after detecting a moving object. You can choose the sound type and alarm duration.
• (5) Video Settings: View encoding speed and frame rate of video images. (Note: Video parameters are automatically adjusted by the camera and should not be modified.)
• (6) Audio Settings: Audio output type: Line input/microphone input. Input/output volume: 1-100 (adjustable).
• (7) SD Card Recording Plan: Set the camera's bitstream (first or second). Set video file duration (24 hours): 15s ~ 900s. Set recording period: Simple and advanced settings. Simple setting: Default is 24-hour detection and alarm, Monday to Sunday. Advanced setting: Set a user-defined period for detection and alarm.
• (8) SD Card Settings: View total and remaining storage space of the MicroSD card. (Note: 1080P cameras support up to 64GB TF cards; cameras above 1080P support up to 128GB TF cards.)
• (9) Time Settings: Set the camera's time and time zone.
• (10) Default Settings: Restart and reset the camera.
• (11) Device Information: View camera information, including software version, IP address, network type, etc.
• (12) Share Camera: Click the share icon to access the sharing interface. Enter the email address of the person to share with. Click the share button, and a QR code will be automatically generated. The person to share with will select "Add Sharing Device" on the add interface and scan the QR code to share successfully (Fig. 13).

Fig. 13: Shows the camera sharing interface, including options to enter an email address and generate a QR code.

6. Introduction to PC/Mac Client Software

This section guides you through using the Ctronics PC/Mac client software.

6.1 Using the HiP2P Software to Connect to the Camera

Step 1: Preparation

1. Download and install the PC/MAC software "HiP2P" from the Ctronics website: www.ctronics.com.
2. Connect the camera to the power supply.
3. Connect the camera to your mobile phone via network configuration.

Step 2: Connect the Camera in the HiP2P Software

1. Run the "HiP2P" software on your computer. There is no default password; the password field is empty.
2. Click the settings icon on the menu bar and select the device UID input field (Fig. 14-1).
3. Enter the UID and the camera name. The default password is "admin". (The UID is on the camera's label) (Fig. 14-2).
4. Click the preview interface, select the device, right-click, and drag the camera into the screen window.
5. After a few seconds, the camera will display an "Online" status on the interface (Fig. 15).

Fig. 14-1: Shows the HiP2P client interface with device management options and the "Add Device" dialog.

Fig. 14-2: Shows a camera label with Model, UID, User, Password, and a QR code.

Fig. 15: Shows the HiP2P client interface indicating the camera's online status.

6.2 PC/Mac Client Introduction

You can connect multiple Ctronics security cameras to the same PC using the "HiP2P" PC/Mac software, which can be downloaded from Support-Download on the Ctronics website.

Note:

1. Compared to the Windows software, the Mac software interface is simpler. Many functions may only exist in the Windows software.
2. The default login password is "admin", and the password field is empty. You can leave the password blank and confirm to access the interface functions.

There are 8 function icons in the menu bar: Preview, Auto add, Local playback, Remote playback, Settings, System log, Switch user, and Exit (from left to right).

6.3 Preview Interface

This interface is used to view the camera's real-time image, operate the camera's PTZ and image, set preset positions, use voice intercom, take photos and videos, and perform split-screen viewing (Fig. 16).

Fig. 16: Displays the HiP2P preview window with numbered controls for various camera functions.

The controls are numbered:

• 1. Camera List: Displays information about the camera's name.
• 2. Real-time Camera Image: Displays the real-time image from the camera.
• 3. PTZ Control: Commands the camera to rotate up and down, and use the camera lens's optical zoom (fixed-focus cameras do not support zoom).
• 4. Preset Position Setting: Move the camera to a position, enter "1", and click "Set". This position will be recorded as position 1. Move the camera to a second position, enter "2", and click "Set". This position will be recorded as position 2. When you need to move the camera to a preset position, simply enter the corresponding number and click "Call". The camera will automatically move to the corresponding position (applicable only to PTZ cameras).
• 5. Image Settings: Adjust color balance, brightness, etc., of the image.
• 6. Electronic Zoom: Zoom in on a part of the image.
• 7. Intercom Function: Click the button to speak with the person on the other side of the camera.
• 8. Volume Adjustment: Adjust the volume.
• 9. Manual Recording: Click to record the real-time image and save it to the computer's disk.
• 10. Save Image: Click to take a screenshot of the real-time image and save it to the computer's disk.
• 11. Split Screen Number: Choose a single screen or multiple screens to display the camera feed.
• 12. Full Screen Mode: Display the image in full screen.
• 13. Hide Event: Click to hide the event box at the bottom.
• 14. Distant View: Click this button to view the image from a distance.
• 15. Close-up View: Click this button to view a close-up image.
• 16. Real-time Adaptive Video Size: Due to screen size, the video will be stretched in full-screen mode; you can choose to adjust the video size adaptively.

6.4 One-Click Add Interface

Click to automatically add cameras on the same LAN.

6.5 Remote Playback

Remote playback means that after the user inserts the TF card, the camera automatically saves the video to the TF card. When you want to play back the video recorded on the TF card, please select the camera, recording type, date, and time to find the recorded video for viewing (Fig. 17).

Fig. 17: Shows the remote playback interface with controls for file list, video type, channel selection, and playback.

The controls are numbered:

• 1. Video File List: Displays the name and temporal information of video files on the SD card.
• 2. Video Type: Choose different video types to filter the video.
• 3. Channel Selection: Select different cameras to view the video.
• 4. Recording Time: Play back recordings from different time periods by year, month, day, and hour.
• 5. Camera Video Image: Displays the video image of the camera.
• 6. Play Button: Click to start video playback.
• 7. Pause Playback: Click to pause video playback.
• 8. Save Image: Click to take a screenshot of the playback screen and save it to the computer's disk.
• 9. Electronic Zoom: Zoom in on a part of the image.
• 10. Full Screen Mode: Display the image in full screen.
• 11. Volume Adjustment: Adjust the volume.
• 12. Video Progress Bar: Move the video progress for repeated viewing.

6.6 Settings

Manage the device to handle the camera in the software (Fig. 18).

Fig. 18: Shows the HiP2P Device Management screen with options for managing areas.

• 1. Area Management: You can add, modify, or delete areas.

Parameter Settings

Set the camera's parameters (Fig. 19).

Fig. 19: Shows the parameter settings menu with categories like Video, Image, Audio, Alarm, Network, SD Card, PTZ, etc.

• 1. Video: View video parameters, set OSD, and video frequency. (Note: Video parameters do not support manual modification; they are system-adaptive.)
• 2. Image Settings: View image parameters and enable or disable smart tracking.
• 3. Audio: Set input and output volume to control the volume.
• 4. Alarm Settings: Set motion detection and humanoid detection, mailbox alarm, and FTP alarm. When an object is detected, it will alarm and send images or video to the mailbox and FTP server. You can also set the alarm time and customize the alarm period.
• 5. Network Settings: View information such as IP address, HTTP port, HTSP port, and ONVIF protocol.
• 6. TF Card: Set the video stream type to record and the video file duration. Check the remaining space on the TF card and format the TF card. You can also set the recording time to customize the recording.
• 7. Timed Recording: Set the image to be saved on the TF card and FTP server.
• 8. PTZ: Set the camera's PTZ parameters.
• 9. Login Information: Change the camera's password.
• 10. System: Set the device's time zone and view device information parameters.
• 11. Wifi Settings: Set the device's WiFi network and check if the connected WiFi network is normal.
• 12. Motion Detection: Set multiple detection areas and detection sensitivity.

Recording Management: Set recording to the PC's hard drive, enable/disable recording, set the recording schedule, make custom recording settings, and you can also select the computer's disk to change the storage path, etc.

(Note: Please keep the software running on the PC to record video to the PC's hard drive.)

7. Q&A

1. How do I turn on the camera? Once the camera is powered on, it turns on automatically and self-checks the gimbal. There is no power indicator on the camera. You can cover the light detector to simulate night mode and check if the infrared LED is on. If it is, the camera is well-powered.
2. How can I recover the camera's password? If you forget the password, you need to restore the camera's factory settings and reset the camera.
3. How do I reset the camera to factory settings? If the camera is connected online, you can find the reset option in the phone app or PC software to reset the camera. If the camera is offline, you can press and hold the reset button on the camera's connection line for 15-20 seconds to reset the camera.
4. How do I delete videos from the TF card? When the TF card is full, the camera automatically deletes the original recordings on the TF card. If you want to delete videos manually, you can go to the Ctronics pro APP's TF card settings and format the TF card.
5. The time displayed on the recorded video is incorrect. What is the difference from the actual recorded time? By default, the camera's time zone is GMT+8. Please enter the camera's time settings and select the correct time zone for your camera. If you have daylight saving time, enable daylight saving time. After selecting the new time zone, remember to verify the changes. The camera will restart to get the correct time.
6. The alarm recording lasts only 15 seconds. How can I change the alarm video length? The alarm video duration is fixed at 15 seconds and cannot be modified. At the end of 15 seconds, if the camera continues to detect motion, it will start a new recording. In summary, if the action lasts more than 15 seconds, there will be multiple recordings.
7. The alarm notification is enabled, but when there is motion detection, my smartphone still cannot receive the notification. This can happen on Android phones because the Android system closes background applications to save battery life. When the application is closed, it cannot send notifications. You can modify the battery management/optimization in the Android phone's settings to allow the Ctronics application to run in the background.
8. I access the TF card and get the recorded video, but I cannot play the recorded video on the computer. The recorded video is in H264 format, which is our proprietary format. You can download the "HiPlayer" software from our website www.ctronics.com to play the video. You can also download the "FileConverter" software to convert the video from H264 to AVI, or directly use the HIP2P client to view the video.