Ctronics 3G/4G Dual-Lens Surveillance Camera User Manual

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Table of Contents

1. Product Overview
2. Parameters
3. App Download and Installation on a Mobile Phone
4. Connect the Camera to a 4G Network
5. App Preview
6. Introduction to PC/Mac Client Software
7. Q&A

1. Product Overview

Ctronics CTIPC security cameras are indoor or outdoor cameras with various shapes and functions. They are compatible with Android and iOS smartphones, as well as Windows PCs and Macs. Users can install multiple Ctronics CTIPC security cameras on a single device.

2. Parameters

After powering on, the camera begins to operate. It can be used as a standalone video recorder. It is suggested to connect the system to your mobile device or PC for easy access.

3. App Download and Installation on a Mobile Phone

Please search for the "Ctronics pro" application in the App Store or Google Play, download, and install it on your phone.

Note: A prompt asking "Does the mobile phone use permissions for the APP?" will appear when connecting to the device. Please choose "Yes" to enable all APP functions.

3.1 Login ID Registration

A personal APP account can protect your privacy; you are the only one who can access it.

1. Open the APP and choose "Register" to access the registration interface (Fig. 1).
2. Enter the email address you wish to use for registration and click "Get verification code". After receiving the verification code, enter it in the corresponding field, set your password, confirm it, and click "Register" to complete the registration (Fig. 2).

Fig. 1: Shows the login screen with options for "Login" and "Register". It includes fields for Email, Username, and Password, along with a "Forgot password" link and a "Login" button.

Fig. 2: Displays the registration screen with fields for Email, Registered Email, Verification Code, Password, and Confirm Password. It includes a "Get verification code" button and a "Register" button.

4. Connect the Camera to a 4G Network

Video Guide: Please scan the QR code below or click the link: https://youtu.be/ta3QUMmPbOA

Step 1: Prepare

1. Connect the camera to the power source (the camera has a built-in SIM card, no need to reinsert the card).
2. After powering on and completing the self-test, long-press the "Reset" button for 8 seconds. Release the button when you hear a tone indicating the reset was successful. (Note: Perform Step 2 two minutes after the reset).

Step 2: Connect the Camera to a 4G Network

1. Open the "Ctronics pro" mobile application on your smartphone. Tap the "+" symbol (Fig. 3) and select "4G Camera" (Fig. 4) to enter the device addition interface (via QR code scanning).
2. Scan the QR code on the camera's label (Fig. 5).
3. After successfully identifying the QR code, tap "Confirm Addition" to confirm the addition operation (Fig. 6).

Fig. 3: Illustrates the app interface with a "+" icon to add a new device.

Fig. 4: Shows a list of camera types available for addition, including "4G Camera".

Fig. 5: Depicts the rear of the camera with a QR code clearly visible, labeled "Please scan the QR code on the body".

(Continued)

On the camera name setting interface, you can modify the camera's name and tap "Confirm". The camera will be added automatically (Fig. 7).

Fig. 6: Shows the "Add Device" screen where you can input the device's UID, Username, and Password, followed by a "Confirm Addition" button.

Fig. 7: Displays the "Set Name" screen, indicating the device has been added successfully. It allows you to name the camera with quick selection options like "Living room" or "Bedroom", and a "Confirm" button.

5. App Preview

On the main APP interface, users can view videos recorded on the mobile device's MicroSD card, as well as snapshots and local videos from the camera. Users can also access the camera and adjust its settings (Fig. 8).

Fig. 8: The app's main interface displays a camera feed labeled "Camera" with "Online" status. Numbered icons indicate various functions: 1. Sidebar, 2. Four-screen settings, 3. Add camera, 4. Local files, 5. MicroSD card, 6. 4G connectivity status, 7. PTZ control, 8. Settings.

1. Sidebar: Allows viewing of account information and local files, and access to the store for purchasing products. For any product-related questions, click the online customer service icon.
2. Four-screen Settings: Within the four-screen interface, tap "Add a four-screen group". Enter a group name and select the cameras to add. Tap "OK" to view the images from the four cameras simultaneously.

(Continued)

3. Add Camera: Tap "+" to choose the device to connect based on the camera model.
4. MicroSD Card Video Playback: Tap the icon to view videos and files under "Time Playback" and "File Playback".
   • Duration Playback: Tap the icon to choose between "All Videos" and "Alarm Videos". Then, select the desired date and time to view the corresponding videos (Fig. 9).
   • File Playback: Use this button to search for a video at a specific time, play it, and download it to your smartphone (Fig. 10).

Fig. 9: Shows the video playback interface with a timeline and a calendar for selecting dates and times. Options for "All Videos" and "Alarm Videos" are present.

Fig. 10: Displays a list of recorded video files, each with a timestamp, duration, and file size.

(Continued)

5. Local Files: After tapping the snapshot and video buttons in the live view interface, manually captured images and videos are saved here. They can be viewed and downloaded from your phone's photo album.
6. 4G Network Recharge: If you are using the SIM card provided by us, click this icon to access the SIM card traffic plan recharge interface to purchase a data plan for the SIM card. This interface supports checking the current traffic usage of the SIM card. (Note: This function is not supported if you are not using the SIM card provided by us.)

7. Camera Visualization

Click the camera image to access the real-time monitoring interface (Fig. 11).

Fig. 11: Displays two camera feeds. The left feed is divided into four views (labeled 1, 2, 7, 8). The right feed shows a single camera view. Below the feeds are numbered icons representing various functions: 3. Volume control, 4. Video settings, 5. Microphone, 6. PTZ control, 7. Preset position, 8. Volume control, 9. Night vision mode, 10. Intelligent search, 11. Bullet linkage.

Function Descriptions:

• (1) Parameter Setting: Enter the camera parameter interface to adjust settings.
• (2) Image Quality Mode: Choose between "HD" and "SD" for preview images.
• (3) Sound Monitoring: Monitor sounds near the camera.
• (4) Manual Recording: Record the current video and save it as a local file on the APP.
• (5) Screenshot Saving: Capture the current screen image and save it as a local image on the APP.
• (6) Voice Intercom: For voice intercom (long-press this icon).
• (7) PTZ Control Button: Operate the PTZ for upward, downward, left, and right rotation using the four directional buttons.
• (8) Link Screen Display: Moving this icon causes the camera's lens to move rapidly to that position, allowing you to view a detailed image of that location.
• (9) Dual-Lens Linkage: After activating this function, when the main screen of the bullet camera detects a moving object, the dome camera will immediately turn to follow it until the object leaves the frame.
• (10) Volume Control: Adjust the input and output volume of the camera.
• (11) Preset Position: Move the camera to a position, enter "1", and click "Set". This position will be saved as "Position 1". Move the camera to a second position, enter "2", and click "Set". This position will be saved as "Position 2". Define any other necessary positions by repeating these steps.
• (Continued) To move the camera to a preset position, simply enter the corresponding number and click "Call". The camera will then automatically move to the preset position.
• (12) Night Vision Mode:
  • Infrared Light Mode: Activates infrared light for taking black and white photos.
  • Color Mode: Activates white light to obtain color images on the screen.
  • Intelligent Mode: When no person is detected, infrared light is activated for black and white photos. When a person is detected, white light is activated for color photos. If the camera is not triggered by human activity for 30 seconds, the images will revert to black and white.
• (13) Intelligent Tracking: The PTZ rotates to follow any detected human-shaped movement or object until it disappears. The camera then automatically returns to its initial position.

8. Camera Settings

Enter the camera parameter interface (Fig. 12).

Fig. 12: Shows the camera settings menu with options such as "Confirm", "4G Settings", "Change Password", "Alarm Settings", "Alarm Linkage", "Audio and Video Settings", "Video Parameters", "Audio Parameters", "SD Card Recording", "SD Card Parameters", "Time Setting", "Default", and "Device Information".

Function Descriptions:

• (1) Confirm: You can view the camera's signal strength and network operator, modify the APN, etc.
• (2) Change Password: The default password is "admin". After connecting to the Wi-Fi network, it is recommended to change the default password to protect the camera.
• (3) Alarm and Notification Management:
  • Push Alarm: To push alarms to your mobile phone after detecting motion.
  • Remark: If your mobile phone does not receive any alarms after the camera detects motion to record a video for it, you can scan the following QR code or click the link to enable "Ensure the APP executes videos in the background of the mobile phone" and perform the reference operation (Android mobile phones only). Link: https://youtube.com/shorts/Z3Bu7SPGAyc?feature=share

(Continued)

• ② Equipment Alarm:
  • Motion Detection and Alarm: After detecting any motion, the camera emits an alarm. The sensitivity of motion detection can be adjusted.
  • AI Alarm: To activate/deactivate the camera to track identified objects.
  • Alarm Trigger: The default mode is interconnected triggering, where the camera only detects humanoid motion to avoid excessive false alarms. In separate trigger mode, the camera triggers an alarm after detecting any mobile or humanoid motion.
  • Set Alarm Plan: Includes simple and advanced settings. Simple: 24-hour detection and alarm from Monday to Sunday by default. Advanced: To set a user-defined period for detection and alarm.
• (4) Alarm Linkage: Alarm recording can be set on the SD card.

(Continued)

• Alarm Linkage: Allows the camera to sound an alarm via its speaker after detecting any motion. The type of sound and duration of the alarm can be chosen.
• (5) Video Parameters: Video bitrates and frame rates can be viewed. (Note: Video parameters are automatically set by the camera and do not need to be modified).
• (6) Audio Parameters: Audio output type: Line-in/microphone input. Input/output volume: 1-100 (adjustable).
• (7) SD Card Recording Plan: Enable/disable the camera to record videos 24 hours a day. Set the camera's bitstream: primary or secondary bitstream. Set the video file duration: 15s ~ 900s. Set the recording period: Simple setting, and advanced setting. Simple: 24-hour detection and alarm from Monday to Sunday by default. Advanced: To set a user-defined period for detection and alarm.
• (8) SD Card Parameters: View the total storage space and remaining storage space of the MicroSD card. (Note: A 1080P camera supports a maximum of a 64G TF card; a camera superior to 1080P supports a maximum of a 128G TF card).
• (9) Time Setting: Set the camera's time and timezone.
• (10) Default: Restart and reset the camera.

(Continued)

• (11) Device Information: View camera information, including software version, IP address, network type, etc.
• (12) Share Camera: You can click the share icon to enter the sharing interface. Enter the email address of the person you want to share with in the sharing interface. Click the share button, and a QR code will be automatically generated. The person to share with will select the "Add Sharing Device" button on the add interface and scan the QR code to share successfully (Fig. 13).

Fig. 13: Shows the sharing interface. It includes a "Share with" field for entering an email address and a "List of shares" section. On the right, it indicates the "Add Sharing Device" option.

6. Introduction to PC/Mac Client Software

6.1 Use HiP2P Software to Connect to the Camera

Step 1: Preparation

1. Download and install the "HiP2P" PC/MAC software from the Ctronics website: www.ctronics.com.
2. Connect the camera to the power supply.
3. Connect the camera to the mobile phone via network configuration.

Step 2: Connect the Camera in HiP2P Software

1. Run the "HiP2P" software on your computer. There is no default password; the password field is blank.
2. Click the settings icon in the menu bar and select the "Input Device UID" button (Fig. 14-1).
3. Enter the UID and the camera name. The default password is "admin". (The UID is found on the camera's label) (Fig. 14-2).
4. Click the preview interface, select the device, right-click the mouse, and drag the camera into the screen window.
5. After a few seconds, the camera will display the "Online" status on the interface (Fig. 15).

Fig. 14-1: Shows the PC software interface with a "Device Management" panel on the left and an "Add Device" section in the center. Fields for UID, Name, User Name, Password, and Area are visible, along with buttons like "OK", "Cancel", and "Add". Options for managing areas and devices are also present.

Fig. 14-2: Displays a camera label showing the model number (CTIPC-285C), UID, User, Password, Power requirements, origin (Made in China), a QR code, and FCC/CE logos.

Fig. 15: Shows the "IP CAMERA" software interface with a device list on the left, indicating "Region" and "Current Screen" status as "[Online]".

6.2 Introduction to PC/Mac Client Software

You can connect multiple Ctronics security cameras to the same PC using the "HiP2P" PC/Mac software, which can be downloaded from Support-Download on the Ctronics website.

Note:

1. Compared to the Windows software, the Mac software interface is more simplified. Many functions may only exist in the Windows software.
2. The default login password "admin" is blank. You can leave the password field blank and confirm to access the interface functions.

There are 8 function icons in the menu bar: Preview, Auto Add, Local Playback, Remote Playback, Settings, System Log, Change User, and Quit (from left to right).

6.3 Preview Interface

This interface allows you to view the camera's real-time image, operate the camera's PTZ and image, set preset positions, use voice intercom, take photos and videos, and perform split-screen viewing (Fig. 16).

Fig. 16: Displays the PC software's preview interface with multiple camera feeds (labeled 1, 2, 3, 4). PTZ controls are shown (4, 3, 5). Various function icons are numbered from 6 to 15. A dropdown menu (16) offers options like "Full Screen", "Auto Adjustment", "Snapshot", "Record", etc.

Function Descriptions:

• 1. Camera List: Displays information about the camera's name.
• 2. Real-time Camera Image: Displays the real-time image from the camera.
• 3. PTZ Control: Command the camera to pivot up and down, and use the camera's optical zoom (fixed focus cameras do not support the zoom function).
• 4. Preset Position Setting: Move the camera to a position, enter "1", then click "Set". This position will be saved as "Position 1". Move the camera to a second position, enter "2", and click "Set". The second position will be saved as "Position 2".
• (Continued) When you need to move the camera to a preset position, simply enter the corresponding number and click "Call". The camera will automatically move to the corresponding position (applicable to PTZ cameras only).
• 5. Image Parameters: Adjust the image's color balance, brightness, etc.
• 6. Electronic Zoom: Zoom in on a part of the image.
• 7. Intercom Function: Click the button to speak to the person on the other side of the camera.
• 8. Volume Adjustment: Adjust the volume.
• 9. Manual Recording: Click to record the real-time image and save it to the computer's disk.
• 10. Save Image: Click to take a screenshot of the real-time image and save it to the computer's disk.
• 11. Split Screen Count: Choose a single screen or multiple screens to view the camera feed.
• 12. Full Screen Mode: Display the image in full screen.
• 13. Hide Event: Click to hide the event box below.
• 14. Far View: Click this button to view the image from a distance.
• 15. Close-up View: Click this button to view a close-up image.
• 16. Real-time Adaptive Video Size: Due to screen size, the video will be stretched to full screen. You can choose to adjust the video size adaptively.

6.4 One-Click Add Interface

Click this interface to automatically add cameras on the same local network.

6.5 Remote Playback

Remote playback means that once the client inserts the TF card, the camera automatically records video onto the TF card. When you wish to play the video recorded on the TF card, please select the camera, recording type, date, and time to find the recorded video for viewing (Fig. 17).

Fig. 17: Shows the remote playback interface with "Time" and "File" tabs. Options are available to select the date, start time, and end time for playback. Playback controls (6-12) are displayed at the bottom.

Function Descriptions:

• 1. Video File List: Displays the name and temporal information of the SD card video files.
• 2. Video Type: Choose different video types to filter the video.
• 3. Select Channel: Select different cameras for viewing the video.
• 4. Recording Duration: Read recordings for different periods based on the year, month, day, and hour.
• 5. Camera Video Image: Displays the camera video image.
• 6. Play Button: Click this button to start video playback.
• 7. Pause Playback: Click to pause video playback.
• 8. Save Image: Click to take a screenshot of the playback screen and save it to the computer's disk.
• 9. Electronic Zoom: Perform a zoom in on a part of the image.
• 10. Full Screen Mode: Display the image in full screen.
• 11. Volume Adjustment: Adjust the volume.
• 12. Video Progress Bar: Move the video progress for repeated viewing.

6.6 Settings

Manage the device to manage the camera within the software (Fig. 18).

Fig. 18: Shows the PC software's settings interface, similar to Fig. 14-1. It includes "Device Management", "Parameter settings", etc., and buttons for "Add Area", "Modify Area", "Delete Area", "Input UID", "Modify Device", "Delete Device", "Add", "Search", and "Select All".

Function Descriptions:

• 1. Zone Management: You can add, modify, or delete a zone.
• 2. Add Camera: Enter the UID, name, and password of the camera to be added (the default password is "admin", or if the password has been modified, you must enter the modified password).
• 3. Camera Management: Modify or delete the added camera.
• 4. Local Camera Search and Add.

Parameter Setting: Define the camera parameters (Fig. 19).

Fig. 19: Displays the PC software's parameter settings menu, listing options such as "Video", "Image", "Audio", "Alarm Setting", "Network", "SD Card", "Timed capture", "PTZ", "Login Info", "System", "4G Settings", and "Motion Detection".

Function Descriptions:

• 1. Video: Display video parameters, adjust OSD and video frequency. (Note: Video parameters cannot be modified manually; they are adapted by the system).
• 2. Image Parameters: Display image parameters and enable or disable intelligent tracking.
• 3. Audio: Adjust input and output volume to control the volume.
• 4. Alarm Parameters: Set motion detection and humanoid detection, mailbox alarm, and FTP alarm. When an object is detected, it triggers an alarm and sends photos or videos to the mailbox and FTP server. You can also set the alarm time and customize the alarm period.
• 5. Network Parameters: Display certain information such as the IP address, HTTP port, HTSP port, and ONVIF protocol.
• 6. TF Card: Set the video stream type to record and the video file duration. Check the remaining space on the TF card and format the TF card. You can also set the recording duration to customize the recording.
• 7. Scheduled Capture: Set the image to be recorded on the TF card and the FTP server.
• 8. PTZ: Define the camera's PTZ parameters.
• 9. Connection Information: Modify the camera's password.
• 10. System: Set the device's timezone and display the device information parameters.
• 11. Wifi Parameters: Set the device's WiFi network and verify if the connected WiFi network is normal.
• 12. Motion Detection: Set multiple detection zones and detection sensitivity.

Recording Management: Set recording to the PC hard drive, enable/disable recording, set the recording schedule, perform custom recording settings, and you can also select the computer disk to modify the storage path, etc. (Note: Please keep the software running on the PC to record video to the PC hard drive).

Alarm Management: Set the alarm function on the PC side, activate/deactivate the alarm on the PC side, set the alarm schedule, set the alarm to record to the PC hard drive, and set the sound alarm on the PC.

User Management: Set the user account and password for HIP2P on the PC.

7. Q&A

Other parameters: Define the image recording path after taking a local photo, the number of split screens for the real-time interface, the default password after adding a camera, etc.

1. How to turn on the camera? Once the camera is powered on, it automatically turns on and checks the gimbals. There is no power indicator on the camera. You can cover the light sensor to simulate night mode and check if the infrared LED is on. If it is, the camera is receiving power.
2. How can I recover the camera's password? If you forget the password, you must reset the camera to factory default settings and reconfigure the camera.
3. How to reset the camera to factory default settings? If the camera is connected online, you can find the reset option in the phone application or PC software to reset the camera. If the camera is offline, you can press and hold the reset button on the camera's connection line for 15 to 20 seconds to reset the camera.
4. How can I delete videos on the TF card? When the TF card is full, the camera automatically erases the original recordings from the TF card. If you want to delete videos manually, you can go into the Ctronics pro APP's TF card settings and format the TF card.
5. The time displayed on the recorded video is incorrect. What is the difference with the actual recorded time? By default, the camera's timezone is GMT+8. Please go into the camera's time setting and select the correct timezone for your camera. If you have daylight saving time, please enable daylight saving time. After selecting the new timezone, remember to verify the changes. The camera will restart to obtain the correct time.
6. The alarm recording lasts only 15 seconds. How can I change the alarm video duration? The alarm video duration is fixed at 15 seconds and cannot be modified. After 15 seconds, if the camera continues to detect motion, it will start a new recording. Therefore, if the action lasts longer than 15 seconds, there will be multiple recordings.
7. The alarm notification is enabled, but when there is motion detection, my smartphone still cannot receive the notification. This can happen on Android phones because the Android system closes background applications to save battery. When the application is closed, it cannot send notifications. You can adjust the battery management/optimization in your Android phone's settings to allow the Ctronics application to run in the background.
8. I access the TF card and get the recorded video, but I cannot play the recorded video on the computer. The recorded video is in H264 format, which is our proprietary format. You can download the "HiPlayer" software from our website www.ctronics.com to play the video. You can also download the "FileConverter" software to convert the video from H264 to AVI, or use the HIP2P client directly to view the video.