Ctronics 3G/4G Dual-Lens Surveillance Camera User Manual

3.1 Registering the Login ID

A personal APP account can protect your privacy. Only you can view it.

Registration Process:

1. Open the APP and select "Register" to open the registration interface (See Figure 1).
2. Enter your email address for registration and click "Get Verification Code". After receiving the verification code, enter it in the corresponding field, set your password, confirm it, and click "Register" to complete the registration (See Figure 2).

Figure 1 Description: Shows the login/registration screen with options to "Einloggen" (Login) and "Registrieren" (Register), fields for Email and Password, and a "Passwort vergessen" (Forgot password) link.

Figure 2 Description: Shows the registration screen with fields for Email, Verification Code (with a button to obtain the code), Password, and Confirm Password.

Step 1: Preparation

1. Connect the camera to the power source (the camera has an integrated SIM card; reinserting the card is not necessary).
2. After powering on and self-testing, press and hold the "Reset" button for 8 seconds, releasing it once a signal tone indicates a successful reset. (Note: Perform Step 2 two minutes after the reset).

Step 2: Connect the Camera to a 4G Network

1. Open the "Ctronics pro" mobile application on your phone, tap the "+" icon (Figure 3), and select "4G-Kamera" (Figure 4) to open the device addition interface (via QR code scanning).
2. Scan the QR code on the camera's label (Figure 5).
3. After successful identification of the QR code, click "Confirm Addition" (Figure 6) to confirm the addition.

Figure 3 Description: Shows a menu icon and the title "Kamera" (Camera) with a "+" icon for adding devices.

Figure 4 Description: Displays a list of camera types: "Kamera (WIFI/Kabel)" (Camera (WIFI/Cable)), "4G-Kamera" (4G Camera), "Akku-WLAN-Kamera" (Battery-WLAN Camera), and "Gerät zur gemeinsamen Nutzung hinzufügen" (Add device for sharing). The "4G-Kamera" option is highlighted.

Figure 5 Description: Shows the rear of the camera with a QR code and the text "scannen Sie den QR-Code auf dem Ger" (scan the QR code on the device).

Figure 6 Description: Presents the "Namenseinstellung" (Name Setting) screen, stating "Das Gerät wurde erfolgreich hinzugefügt! Geben Sie ihm einen Namen." (The device has been added successfully! Give it a name.). It includes a "Name" field and quick selection buttons (e.g., Living Room, Bedroom). A "Bestätigen" (Confirm) button is visible.

Figure 7 Description: Shows the "Gerät hinzufügen" (Add Device) screen with fields for UID, Username, and Password, along with a "Hinzufügen bestätigen" (Confirm Addition) button.

Step 4: On the camera name setting screen, you can change the camera's name and click "Confirm". The camera will be added automatically (Figure 7).

1. Sidebar:

Here you can view your account information and local files, enter the shop to browse and purchase products. If you have product questions, please click the online customer service icon to contact us.

2. Four-Screen Setting:

In the four-screen settings interface, click "Add Four-Screen Group". Enter the group name and select the cameras you wish to add. Click "OK" to view the live images of the four cameras simultaneously.

3. Add Camera:

Tap "+" to select the device to connect according to the camera model.

4. Playback of Videos from MicroSD Card:

Tap the icon to access videos and files under "Time Playback" or "File Playback".

• Time Playback: Tap to choose between "All Videos" and "Alarm Videos". Then select the desired date and time to view the corresponding videos (Figure 9).
• File Playback: Tap to search for a video of a specific time, play it, and download it to your mobile phone (Figure 10).

Figure 9 Description: Displays a calendar for date selection and a timeline for time selection for video playback.

Figure 10 Description: Shows a list of recorded video files with timestamps and file sizes.

5. Local Files:

After tapping the snapshot and video buttons on the live view interface, manually recorded images and videos are saved on this interface and displayed/downloaded in your phone's photo albums.

6. 4G Network Charge Top-up:

If you are using the SIM card provided by Ctronics, click this icon to access the interface for topping up the SIM card usage package (traffic) and purchasing a data package. This interface allows you to check current SIM card usage information. (Note: This function is not supported if you are not using the SIM card provided by Ctronics.)

Camera View Controls Explanation:

• (1) Settings: Accesses camera parameter settings for adjustment.
• (2) Image Quality Mode: Select between "HD" and "SD" for image preview.
• (3) Audio Monitoring: Monitors sounds near the camera.
• (4) Manual Recording: Records the current video and saves it as a local file in the APP.
• (5) Save Screenshots: Creates a screenshot of the current screen and saves it as a local image in the APP.
• (6) Intercom: Enables two-way communication (requires long pressing the icon).
• (7) PTZ Control: Operates the PTZ for up, down, left, and right movement using the directional buttons.
• (8) Link Screen Display: Moving this icon quickly moves the dome camera lens to a specific position, allowing you to see a detailed view of that location.
• (9) Dual-Lens Linkage: When activated, if the main camera's view detects a moving object, the dome camera immediately tracks it until the object disappears.
• (10) Volume Control: Adjusts the camera's input and output volume.
• (11) Preset Position: Move the camera to a desired position, enter a number (e.g., "1"), and click "Set" to save it as Position "1". Repeat for other positions. To recall a preset position, enter the corresponding number and click "Recall". The camera will automatically move to the preset position.
• (12) Night Vision Mode:
  • Infrared Mode: Activates infrared light for black and white image capture.
  • Color Mode: Turns on white light for color image capture.
  • Intelligent Mode: If no person is detected, infrared light is used for black and white images. If a person is detected, white light is used for color images. If the camera is no longer triggered by a person, images revert to black and white after 30 seconds.
• (13) Intelligent Tracking: The PTZ camera rotates to follow detected movement or a person until it disappears, then automatically returns to its home position.

(1) 4G Settings:

You can view the camera's signal strength and network operator, and change the APN, etc.

(2) Change Password:

The default password is "admin". After connecting to the WLAN network, you should change the default password to protect your camera.

(3) Alarm Management and Notification:

• Alarm Push: For forwarding alarms to your phone after detecting moving objects.
• Note: If your phone does not receive an alarm after the camera detects a moving object to record a video, you can scan the QR code below or click the link to access "APP Videos in background on mobile phone" and follow the reference process (Android phones only). Link: https://youtube.com/shorts/Z3Bu7SPGAyc?feature=share
• Device Alarm:
  • Motion Detection and Alerting: When a moving object is detected, the camera triggers an alarm. The sensitivity of motion detection can be adjusted.
  • AI Alerting: Activate/deactivate object tracking by the camera.
  • Alarm Trigger: The default mode is a linked trigger, where the camera only detects moving, human-like objects to avoid excessive false alarms. With separate triggering, the camera triggers an alarm when it detects any moving or human-like object.
  • Set Alarm Plan: Includes simple and advanced settings. Simple Setting: 24/7 detection and alarming, defaulting from Monday to Sunday. Advanced Setting: To set a user-defined time period for detection and alarming.
• (4) Alarm Linkage: Alarm recording can be set to the SD card.
• Alarm Linkage Settings: Allows the camera to trigger an alarm via the speaker when a moving object is detected. The tone and duration of the alarm can be selected.
• (5) Video Settings: Displays the code and frame rates of video images. (*Note: Video parameters are set automatically by the camera and do not need to be changed).
• (6) Audio Settings: Audio output type: Line-in/Microphone input. Input/Output volume: 1-100 (adjustable).
• (7) SD Card Scheduled Recording: Enable/disable the camera to record videos 24/7. Set the camera's data stream: First stream or second stream. Set the duration of the video file 24/7: 15s ~ 900s. Set recording period: Simple setting and advanced setting. Simple Setting: 24/7 detection and alarming from Monday to Sunday as default. Advanced Setting: To set a user-defined time period for detection and alarming.
• (8) SD Card Settings: Displays total storage space and remaining space on the MicroSD card. (*Note: A 1080P camera supports a TF card up to 64G; a camera with more than 1080P supports a TF card up to 128G).
• (9) Time Settings: To set the camera's time and timezone.
• (10) Default Settings: For restarting and resetting the camera.
• (11) Device Information: Displays camera information, including software version, IP address, network type, etc.
• (12) Share Camera: You can tap the share icon to access the sharing interface, enter the account email address of the person to share with in the sharing interface, click the "Share" button, and a QR code will be automatically generated. The person to share with will be selected. On the Add interface, click the "Add Shared Device" button and scan the QR code to share successfully (Figure 13).

Figure 13 Description: Shows the "My Sharing" screen with options to share by phone number or email. A "Share" button generates a QR code. Another part shows how to add a shared device by scanning the QR code.

6.1 Using HiP2P Software to Connect Camera

6.2 Introduction to PC/Mac Client Software:

You can download the "HiP2P" PC/Mac software from the Ctronics website to connect multiple Ctronics surveillance cameras to the same PC.

*Note:

1. Compared to the Windows software, the Mac software interface is simpler. Many functions may only be available in the Windows software.
2. The default login account password "admin" is blank. You can leave the password blank and confirm to access the functions on the user interface.

There are 8 function icons in the menu: Preview, Automatic Add, Local Playback, Remote Playback, Settings, System Log, Switch User, and Exit (from left to right).

6.5 Remote Playback

Remote playback means that after inserting the TF card, the camera automatically saves the video on the TF card. If you want to play the recorded video on the TF card, please select the camera, recording type, date, and time to find the recorded video for viewing (Figure 17).

Figure 17 Description: Shows the "IP CAMERA" remote playback interface. Controls include Time, File selection, Remote playback channel selection, Date selection, Start Time, End Time, Search button, and playback controls (play, pause, screenshot, zoom, volume, progress bar).

Playback Controls Explanation:

• 1. Video File List: Displays the names and time information of video files on the SD card.
• 2. Video Type: Select different video types to filter the video.
• 3. Channel Selection: Select different cameras to view the video.
• 4. Recording Time: Play back recordings from different time periods according to the year, month, day, and time.
• 5. Camera Video Image: Displays the video image of the camera.
• 6. Play Button: Click to start video playback.
• 7. Pause Playback: Click here to pause video playback.
• 8. Save Image: Click this button to take a screenshot of the playback screen and save it to the computer's hard drive.
• 9. Electronic Zoom: Zoom into a part of the image.
• 10. Full Screen Mode: Displays a full-screen image.
• 11. Volume Settings: Adjust the volume.
• 12. Video Progress Bar: Move the progress bar of the video to watch it repeatedly.

6.6 Settings

Device management to manage the camera in the software (Figure 18).

Figure 18 Description: Shows the "IP CAMERA" software device management interface. Left menu includes Device Management, Parameter Settings, Record Management, Alarm Management, User Management, Other Settings. The right side shows options for Area Management (Add, Modify, Delete Area), Device Management (Input UID, Modify Device, Delete Device), Add, Search, Select All.

7. Frequently Asked Questions (FAQ)

• 1. How do I turn on the camera?

  As soon as the camera has power, it turns on automatically and checks the gimbal rings itself. There is no "On" indicator on the camera. You can cover the light detector to simulate night mode and check if the infrared LED lights up. If it does, the camera is properly powered.

• 2. How can I restore the camera's password?

  If you have forgotten the password, you must reset the camera to factory settings and reset the camera.

• 3. How can I reset the camera to factory settings?

  If the camera is connected online, find the reset option in the mobile app or PC software to reset the camera. If the camera is offline, you can press and hold the reset button on the camera's socket row for 15-20 seconds to reset the camera.

• 4. How can I delete videos on the TF card?

  If the TF card is full, the camera automatically deletes the original recordings on the TF card. If you wish to delete videos manually, you can access the Ctronics pro APP TF card settings and format the TF card.

• 5. The time displayed on the recorded video is incorrect. What is the difference from the actual recording time?

  The camera's timezone is GMT+8 by default. Please enter the camera's time settings and select the correct timezone for your camera. If you have daylight saving time, please enable it. Don't forget to check the changes after selecting the new timezone. The camera will restart to obtain the correct time.

• 6. The alarm recording lasts only 15 seconds. How can I change the length of the alarm video?

  The length of the alarm video is fixed at 15 seconds and cannot be changed. If the camera continues to detect motion after the 15 seconds have elapsed, a new recording will start. If the action lasts longer than 15 seconds, multiple recordings will be made.

• 7. The alarm notification is enabled, but when motion is detected, my smartphone still cannot receive the notification.

  This can happen with Android phones because the Android system closes background applications to save battery. Therefore, if the app is closed, it can no longer send notifications. You can change the battery management/battery optimization settings on your Android phone to allow the Ctronics application to run in the background.

• 8. I access the TF card and get the recorded video, but I cannot play the recorded video on the computer.

  The recorded video is in H264 format, a format developed by Ctronics. You can download the "HiPlayer" software from the Ctronics website to play the video. You can also download the "FileConverter" software to convert the video from H264 to AVI, or use the HIP2P client directly to watch the video.