Ctronics Dual Lens Camera Manual

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Product Overview

Ctronics CTIPC security cameras are indoor or outdoor cameras with various shapes and functions. They support both Android and iOS smartphones, as well as Windows PCs and Macs. Users can install multiple Ctronics CTIPC security cameras on a single device.

Setup

After powering on, the camera begins to work and can be used as an independent video recorder. It is recommended to connect the system to your mobile device or PC for easier access. The camera can be added and managed in the following ways: via a mobile app, PC software, or a PC browser.

Downloading and Installing the App on a Mobile Phone

Search for the app "Ctronics pro" in the App Store or Google Play, download, and install it on your phone.

Note: When connecting to the camera, a prompt will appear: "Grant mobile phone use permissions for APP?". Please select "Yes" to enable all functions of the APP.

3.1 Account Registration

A personal APP account can protect your privacy. Only you can view it.

1. Open the APP and select "Register" to open the registration interface (See Figure 1).

2. Enter your email address for registration and click "Get Verification Code". After receiving the verification code, enter it in the corresponding field, set and confirm your password, and click "Register" to complete the registration (See Figure 2).

Connecting to a WLAN Network

4.1 Method A: Configure the Network via Personal Hotspot on Your Phone

Video for network configuration via personal hotspot: Please scan the QR code below or click the link: https://youtu.be/P28GGqEzZI8

Step 1: Preparations

1. Connect the camera to a suitable power supply and place it near your mobile device and router.
2. After powering on and self-test, press and hold the "Reset" button for 8 seconds. Release the button when you hear a beep, indicating a successful reset.
3. Note: After completing this step, wait 1 minute before proceeding to the next step.
4. Go to your mobile device's WLAN settings, search for your home Wi-Fi network in the list, and connect to it.

Step 2: Connect the Camera to Your WLAN Network

1. Open the "Ctronics pro" mobile app on your phone, tap the "+" icon (See Figure 3), and select "Camera (WIFI/Cable)" (See Figure 4) to open the device adding interface (See Figure 5).
2. Click "New Device" and check if the camera is powered on (See Figure 6). If it is, click "The device is powered on. Next Step" to access the network cable connection confirmation interface. If the network cable is not connected, click "Not connected with the network cable" (See Figure 7) to select the network configuration interface.
3. Select "Acoustic Network Devices" as the addition method (See Figure 8) and tap "Add" to scan the QR code on the camera (See Figure 9). After successful scanning, a connection to the camera's hotspot will be automatically established. Click "CONNECT" (See Figure 10) to open the wireless configuration interface.
4. Select your home WLAN network, enter the password, confirm it, and click "Wireless configure and add" (See Figure 11) for configuration. The camera will automatically connect to the WLAN network. Click "Confirm" to add the camera (See Figure 12).

(*Note: Ensure that your home Wi-Fi network password is a maximum of 31 characters and contains no special characters like "?!" or "&,.". It is recommended that the password contains both digits and letters).

4.2 Method B: Configure the Network via a Network Cable

Video for network configuration via QR code: Please scan the QR code or click the link below: https://youtu.be/HAn3F3TvoEo

Step 1: Preparations

1. Connect the camera to a suitable power supply and place it near your mobile device and router.
2. Take the provided network cable, connect one end to the router's LAN port and the other end to the camera's network cable interface. (If the indicator on the network cable interface blinks, it indicates a successful network connection).
3. Go to your mobile device's WLAN settings, search for your home Wi-Fi network in the list, and connect to it. (Note: Ensure that the WLAN network connected to your phone and the network cable connected to the camera use the same router).

Step 2: Add the Camera to the "Ctronics pro" App and Connect it to the WLAN Network

1. Open the "Ctronics pro" mobile application on your phone, tap the "+" icon (See Figure 13) and select "Camera (WIFI/Cable)" (See Figure 14) to open the device adding interface (See Figure 15).
2. Click "New Device" and check if the camera is powered on (See Figure 16). If it is, click "The device is powered on. Next Step" to access the network cable connection confirmation interface. If the network cable is connected, click "Connected Network Cable" to access the device list (See Figure 17).
3. On the device list interface, select the UID of the desired device (See Figure 18). The APP will automatically jump to the device information interface.
4. After confirming the device information, click "ADD" (See Figure 19). Select your home WLAN network, enter the password, confirm it, and click "Wireless configure and add" (See Figure 20) for configuration. The camera will automatically connect to the WLAN network. Click "Confirm" to add the camera (See Figure 21).

(*Note: Ensure that your home Wi-Fi network password is a maximum of 31 characters and contains no special characters like "?!" or "&,.". It is recommended that the password contains both digits and letters).

App Overview

On the main interface of the APP, users can view videos stored on the mobile device's microSD card, local screenshots, and videos. They can also access the camera to adjust parameters (See Figure 22).

Key App Features:

1. Sidebar: View account information, local files, access the shop, and contact customer service.
2. Four-Screen Setting: In the four-screen settings interface, click "Add Four-Screen Group". Enter a group name and select the cameras you wish to add. Click "OK" to display the live images of the four cameras simultaneously.
3. Add Camera: Tap "+" to select the device to connect, corresponding to the camera model.
4. Video Playback from MicroSD Card: Tap the icon to view videos and files under "Time Playback" and "File Playback".
   • Time Playback: Select "All Videos" or "Alarm Videos". Then, choose the desired date and time to view the corresponding videos (See Figure 23).
   • File Playback: Select a specific time to search for, play, and download the video to your mobile phone (See Figure 24).

5. Local Files: After clicking the snapshot and video buttons on the live view interface, manually recorded images and videos are saved here and can be viewed and downloaded from your phone's photo albums.
6. Camera View: Tap the camera image to open the real-time monitoring interface (See Figure 25).

Detailed Icon Descriptions:

• (1) Settings: Access camera parameter settings.
• (2) Image Quality Mode: Choose between "HD" and "SD" for image preview.
• (3) Audio Monitoring: Monitor sounds near the camera.
• (4) Manual Recording: Record current video and save as a local file in the APP.
• (5) Save Screenshots: Create a screenshot of the current screen and save it as a local image in the APP.
• (6) Intercom: For two-way audio communication (press and hold this icon).
• (7) Panorama Image Preview: Swipe left and right in the small frame to view different images from both lenses.
• (8) Live Image: Use two fingers to zoom in or out for a full view or detail view.
• (9) Volume Control: Adjust the camera's input and output volume.
• (10) Night Vision Mode:
  • Infrared Mode: Activates infrared light for black and white images.
  • Full Color Mode: Turns on white light for full-color images.

Intelligent Mode:

When no person is detected, infrared light is on for black and white images. When a person is detected, white light turns on for color images. If no human presence is detected for 30 seconds, the camera reverts to black and white recording.

7. Cloud Service:

Activate "Cloud Storage" to view videos in the cloud.

8. Camera Settings:

Access the camera's settings interface (See Figure 26).

Key Settings Details:

• (1) Cloud Storage Information: Activate "Cloud-Storage" to view videos in the cloud.
• (2) Wireless Setting: Click "Acquire wireless network cable close to device" to search for your home WLAN network and enter the password to connect.
• (3) Change Password: The default password is "admin". After connecting to the WLAN network, change the default password to protect your camera.
• (4) Alarm Management and Notification:
  • Alarm Push: Forward alarms to your phone after detecting moving objects.
  Note: If your phone does not receive alarms after the camera detects a moving object and records a video, scan the QR code or click the link to enable "APP Videos running in the background" for reference (Android phones only). https://youtube.com/shorts/Z3Bu7SPGAyc?feature=share
• 2 Device Alarm:
  • Motion Detection and Alerting: The camera triggers an alarm when a moving object is detected. Motion detection sensitivity can be adjusted.
  • AI Alerting: Activate/deactivate tracking of detected objects.
  • Alarm Trigger: The camera supports detection of moving human forms, human-vehicle, and human-pet. The default mode is a networked trigger to prevent excessive false alarms. In a separate trigger, the camera issues an alarm after detecting movements, human forms, people and cars, or people and pets.
  • Set Alarm Plan: Includes simple and advanced settings. Simple: 24/7 detection and alerting, Mon-Sun. Advanced: Set custom periods for detection and alerting.
• (5) Alarm Linking: Activate/deactivate saving videos to the TF card.

Using the HIP2P Client Software to Set Up the Camera

6.1 Using HiP2P Software to Connect the Camera

Step 1: Preparation

1. Download and install the PC/MAC software "HiP2P" from the website www.ctronics.com.
2. Connect the camera to the power supply.
3. Connect the camera to your router via network configuration or a network cable to network it.

Step 2: Connect the Camera with the HiP2P Software

1. Start the "HiP2P" software on your computer. The default password is blank.
2. Click the settings icon in the menu bar and select the "Input Device UID" button (See Figure 28-1).
3. Enter the UID and the camera name. The default password is "admin". (The UID is on the camera's label) (See Figure 28-2).
4. Click on the preview interface, select the device, right-click, and then drag the camera into the screen window.
5. After a few seconds, the camera will show "Online" status (See Figure 29).

6.2 Introduction to the PC/Mac Client Software

You can download the PC/Mac software "HiP2P" from the Ctronics website to connect multiple Ctronics surveillance cameras to the same PC.

Notes:

• Compared to the Windows software, the Mac software interface is simpler. Many functions may only be available in the Windows software.
• The default login account password "admin" is blank. You can leave the password blank and confirm to access the functions on the user interface.

There are 8 function icons in the menu: Preview, Automatic Add, Local Playback, Remote Playback, Settings, System Log, User Switch, and Exit (from left to right).

6.3 Preview Interface

Here you can view the camera's live image, operate the PTZ function, control the camera, set preset positions, use the intercom, record images and videos, and utilize the split-screen view (See Figure 30).

Key Interface Functions:

• 1. Camera List: Displays the camera's name information.
• 2. Live Camera Image: View the camera's live image. Note: If the image appears incomplete, right-click on the screen and enable "Auto Adjust".
• 3. PTZ Control: Pan the camera up and down and use the optical zoom of the camera lens (fixed-focus cameras do not support zoom).
• 4. Set Preset Position: Move the camera to a position, enter '1', and click "Set". This position will be saved as Position 1. Move the camera to a second position, enter '2', and click "Set". The second position will be recorded as Position 2. To move the camera to a preset position, simply enter the number and click "Call". The camera will automatically move to the corresponding position (only for PTZ cameras).
• 5. Image Settings: Adjust color balance, brightness, etc.
• 6. Electronic Zoom: Zoom into a part of the image.
• 7. Intercom Function: Click the button to speak with the person on the other side of the camera.
• 8. Volume Adjustment: Adjust the volume.
• 9. Manual Recording: Click here to record live images and save them to the PC.
• 10. Save Image: Click this button to create a screenshot of the live image and save it to the computer's hard drive.
• 11. Number of Split Screens: Select one or more screens to view the camera feed.
• 12. Full Screen Mode: Displays the image in full-screen mode.
• 13. Hide Event: Click to hide the event field below.

6.4 One-Click Add Interface

Click this button to automatically add cameras on the same LAN.

6.5 Remote Playback

Remote playback means the camera automatically saves videos to the TF card after insertion. To play back recorded videos from the TF card, select the camera, recording type, date, and time to find the recorded video for viewing (See Figure 31).

Playback Interface Functions:

• 1. Video File List: Shows the names and time information of video files on the SD card.
• 2. Video Type: Select different video types to filter the video.
• 3. Select Channel: Choose different cameras to view the video.
• 4. Recording Time: View recordings for different time periods by year, month, day, and time.
• 5. Camera Video Image: Display the video image of the camera.
• 6. "Play" Button: Click to start video playback.
• 7. Pause Playback: Click here to pause video playback.
• 8. Save Image: Click this button to take a screenshot of the playback screen and save it to the computer's hard drive.
• 9. Electronic Zoom: Zoom into a part of the image.
• 10. Full Screen Mode: Display a full-screen image.
• 11. Volume Adjustment: Adjust the volume.
• 12. Video Progress Bar: Move the video progress bar to watch repeatedly.

Settings

Device management to manage the camera within the software (See Figure 32).

Key Device Management Functions:

• 1. Area Management: Add, modify, or delete areas.
• 2. Add Camera: Enter the UID, name, and password of the camera to add it (default password is "admin", or enter the changed password if it has been modified).
• 3. Camera Management: Modify or delete the added camera.
• 4. Search and Add Local Camera.

Parameter Settings

Setting camera parameters (See Figure 33).

Parameter Details:

• 1. Video: View video parameters, set OSD, and video frequency. (Note: Video parameters cannot be changed manually; they are adjusted by the system).
• 2. Image Settings: View image parameters and enable/disable intelligent tracking.
• 3. Audio: Set input and output volume to regulate loudness.
• 4. Alarm Settings: Set motion detection, person detection, mailbox alarm, and FTP alarm. When an object is detected, an alarm is triggered, and images or videos are sent to the mailbox and FTP server. You can also set the alarm time and adjust the alarm time span.
• 5. Network Settings: View information such as IP Address, HTTP Port, HTSP Port, and ONVIF protocol.
• 6. TF Card: Set the type of video stream to record and the duration of the video file. Check the remaining storage space on the TF card and format the TF card. You can also set the recording time to adjust the recording.
• 7. Timed Recording: Set the image to be saved on the TF card and FTP server.
• 8. PTZ: Set the camera's PTZ parameters / Pan and Tilt.
• 9. Login Information: Change the camera's password.
• 10. System: Set the device's timezone and view device information parameters.
• 11. WLAN Settings: Configure the device's WLAN network and check if the connected WLAN network is normal.
• 12. Motion Detection: Set multiple detection areas and detection sensitivity.

Recording Management: Set recording to the PC hard drive, enable/disable recording, set the recording schedule, make custom recording settings, and select the computer hard drive to change the storage path, etc. (Note: Please keep the software running on the PC to record videos on the PC's hard drive.)

Alarm Management: Set the alarm function on the PC side, enable/disable alarms on the PC side, set the alarm schedule, set the alarm for recording on the PC hard drive, and set the tone alarm on the PC.

User Management: Set the user account and password for HIP2P on the PC.

Other Settings: Set the storage path for images after recording a local photo, the number of split screens for the live interface, the default password after adding a camera, etc.

Setting Up the Camera with the PC Browser

Step 1: Preparation

1. Connect the camera to the power supply.
2. Connect the camera to the router via a network cable and ensure your computer and the camera are on the same local network (if you have already connected the network via the mobile APP, you do not need to connect the network cable).

Step 2: Connect the Camera with the PC Browser

1. In the mobile APP settings, find the camera information interface and check the camera's IP address (See Figure 34).
2. Open the IE browser on your computer, enter the camera's IP address into the browser, and search.
3. Enter the default username "admin" and the default password "admin" to open the camera's welcome interface.
4. Select the language and click "PC view" to open the camera (See Figure 35).

8. FAQ

1. How do I turn on the camera?

Cover the light detector for about a minute after turning on the camera to simulate night mode, then check if the infrared LEDs are on. If they are, the camera is powered on normally.

2. What if the camera network "IPCAM-xxxxxx" is not found and the mobile device (phone, etc.) cannot connect to the camera?

Please reset the camera to factory settings and then search for the internet again with your mobile device. (Do not connect the network cable when searching for the camera network on the mobile device).

3. How can I recover the camera's password?

If you have forgotten the password, you need to reset the camera to factory settings.

4. How do I reset the camera to factory settings?

If the camera is connected online, find the reset option in the mobile app or PC software to reset the camera. If the camera is offline, you can press and hold the reset button on the camera's port row for 15-20 seconds to reset the camera.

5. How can I delete videos on the TF card?

When the TF card is full, the camera automatically deletes the original recordings on the TF card. If you want to delete videos manually, you can access the Ctronics pro APP TF card settings and format the TF card.

6. I have set up the camera's WLAN network. But when I unplug the network cable, the camera is no longer connected.

The camera does not support special characters (e.g., è àoäöü...) or symbols (@#&0,.) in the WLAN SSID and WLAN password. Please use normal German letters and numbers. Simultaneously, check your router settings and ensure that the WLAN encryption is not set to the combined algorithm aes + TKIP, which is not supported.

7. The time displayed on the recorded video is incorrect. What is the difference from the actual recording time?

The camera's timezone is GMT+8 by default. Please go to the camera's time settings and select the correct timezone for your camera. If you have daylight saving time, please enable it. Don't forget to check the changes after selecting the new timezone. The camera will restart to obtain the correct time.

8. The alarm recording only lasts 15 seconds. How can I change the length of the alarm video?

The length of the alarm video is fixed at 15 seconds and cannot be changed. If the camera continues to detect motion after the 15 seconds expire, a new recording will start. If the action lasts longer than 15 seconds, multiple recordings will be made.

Additional Notes:

• If the FTP server was enabled for video transmission but no alarm video was found on the server, it might be due to insufficient storage on the camera. Insert a TF card to complete video transmission.
• If a clear line appears in the middle of the screen in full-screen mode, it's because the dual lenses are too close to the target. Move the camera slightly further away from the object.