Ctronics 3G/4G Dual Lens Linkage Camera User Manual

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• Email: support@ctronics.com
• Website: www.ctronics.com
• Service Hotline (US): +1 833 880 2117
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Table of Contents

The manual is organized into the following sections:

1. Product overview
2. Setting
3. Downloading and installation of APP on a mobile phone
4. Connect the camera to a 4G network
5. APP overview
6. PC/Mac Client Software Introduction
7. Q&A

1. Product overview

Ctronics CTIPC security cameras are indoor or outdoor cameras available in different shapes and functions. They support both Android and iOS smart phones, as well as Windows PC and Mac. Users can install multiple Ctronics CTIPC security cameras on a single piece of equipment.

2. Setting

After power-on, the camera will begin to work and can be used as an independent video recorder. It is suggested to connect the system to your mobile device or PC for easy access.

3. Downloading and installation of APP on a mobile phone

Please search for the app "Ctronics pro" in the App Store or Google Play, download, and install it on your smartphone.

Note: A prompt reading "Grand mobile phone use permissions for APP?" will appear when connecting to the camera. Please choose "Yes" to enable all functions of the APP.

3.1 Registration of login ID

A personal APP account helps protect your privacy security, ensuring only you can view your data.

1. Open the APP and choose "Register" to enter the registration interface (See Figure 1).
2. Enter your email address for registration and click "Get verification code". After receiving the verification code, enter it in the corresponding field, set your password, confirm it, and click "Register" to finish the registration (See Figure 2).

Figure 1: Shows the login interface with fields for Email and Password, and a "forgot password" link.

Figure 2: Shows the registration interface with fields for Email, Verification Code, Password, and Confirm Password, along with "Get verification code" and "Register" buttons.

4. Connect the camera to a 4G network

Video Guide: Please scan the QR code below or click the link to watch a video tutorial: https://youtu.be/ta3QUMmPbOA

Step 1: Prepare

1. Connect the camera to a power source. The camera has a built-in SIM card, so no reinsertion is needed.
2. After power-on and self-testing, long press the "Reset" button for 8 seconds and release it upon hearing a prompt tone indicating a successful reset. Note: Conduct this reset step two minutes after the initial power-on.

Step 2: Connect the camera to a 4G network

1. Open the "Ctronics pro" mobile application on your smartphone. Click the '+' symbol (See Figure 3) and choose "4G camera" (See Figure 4) to enter the device adding interface (via QR code scanning).
2. Scan the QR code located on the label on the camera body (See Figure 5).
3. After successful identification of the QR code, click "Confirm add" to finalize the adding operation (See Figure 6).
4. On the camera name setting interface, you can modify the camera's name and click "confirm". The camera will be added automatically (See Figure 7).

Figure 3: Shows the app interface with a '+' icon to add a device.

Figure 4: Shows the app menu for adding a device, with options like "Camera (WIFI/Wired)", "4G camera", "Battery WIFI camera", and "Add a sharing device".

Figure 5: Shows the camera body with a QR code and text "Please scan the QR code on the body".

Figure 6: Shows the "Add device" interface with fields for UID, Username, and Password, and a "Confirm add" button.

Figure 7: Shows the "Name setting" interface where the device has been added successfully, allowing the user to name it and select a quick location (e.g., Living room, Bedroom), followed by a "confirm" button.

5. APP overview

On the main interface of the APP, users can view videos saved on the MicroSD card of the mobile device, as well as local screenshots and videos from the camera. Users can also visit the camera and set parameters (See Figure 8).

Figure 8: Illustrates the main APP interface with numbered controls: 1. Sidebar, 2. Camera display, 3. Add device icon (+), 4. Playback icon, 5. Settings icon, 6. Network status (4G), 7. Device name/status, 8. More options.

1. Sidebar: Used for viewing account information, local files, and accessing the store to view and purchase products. For product-related questions, click the online customer service icon to contact support.
2. Four-screen setting: In the four-screen setting interface, click "Add four-screen group". Enter a group name and select the cameras to add. Click "OK" to view the real-time images of up to four cameras simultaneously.
3. Add camera: Click the '+' icon to choose the device to connect based on the camera model.
4. Playback of videos in MicroSD card: Click the icon to view videos and files under "Time playback" and "File playback".
   • Time playback: Select "All Videos" or "Alarm Videos", then choose the desired date and time to view the corresponding videos (See Figure 9).

File playback: Click to search for a video at a specific time, play it, and download it to your mobile phone (See Figure 10).

Figure 9: Shows the calendar interface for selecting a date for video playback.

Figure 10: Displays a list of recorded video files with timestamps and sizes, allowing for playback and download.

5. Local files: After clicking the snapshot and video buttons on the real-time image interface, manually captured images and videos are saved in this interface and can be viewed and downloaded to the photo albums on your mobile phone.
6. 4G network fee top-up: If the provided SIM card is used, click this icon to access the SIM card traffic package top-up interface to purchase a data package. This interface also allows querying current traffic usage information for the SIM card. Note: This function is not supported if you do not use the SIM card provided by Ctronics.

7. Camera viewing

Click the camera image to enter the real-time monitoring interface (See Figure 11).

Figure 11: Displays the real-time camera feed with various control icons. Key controls include: 1. Setting, 2. Image quality mode (HD/SD), 3. Sound monitoring, 4. Manual recording, 5. Screen image saving, 6. Voice intercom, 7. PTZ operation buttons (directional arrows), 8. View Linkage Screen, 9. Dual Lens Linkage, 10. Volume control, 11. Preset position, 12. Night vision mode (Infrared/Full-color).

Detailed function descriptions:

• (1) Setting: Access the camera's parameter setting interface to adjust various settings.
• (2) Image quality mode: Choose between "HD" and "SD" for the previewed images.
• (3) Sound monitoring: Monitor sounds near the camera.
• (4) Manual recording: Record the current video and save it as a local file on the APP.
• (5) Screen image saving: Capture a screenshot of the current screen image and save it as a local image on the APP.
• (6) Voice intercom: Enable voice intercom functionality by long-pressing this icon.
• (7) PTZ operation button: Control the camera's upward, downward, leftward, and rightward rotation using the four directional buttons.
• (8) View Linkage Screen: Moving this icon will quickly move the dome camera lens to that position, allowing a detailed view.
• (9) Dual Lens Linkage: When enabled, if the main screen of the bullet camera detects a moving object, the dome camera will immediately track it until the object leaves.
• (10) Volume control: Adjust the camera's input and output volume.
• (11) Preset position: Move the camera to a desired position, enter a number (e.g., "1"), and click "Set" to record it. To recall a preset position, enter the corresponding number and click "Call".
• (12) Night vision mode:
  • Infrared light mode: Enables infrared light for black-and-white images.
  • Full-color mode: Turns on the white-light light for full-color screen images.

Intelligent mode: When no human is detected, infrared light is on for black-and-white pictures. When a human is detected, white-light is on for color pictures. If no human is detected for 30 seconds, pictures revert to black-and-white.

(13) Intelligent tracking: The PTZ rotates to track detected motion or human-shaped objects until they disappear, then automatically returns to its original position.

8. Camera setting

Access the camera's setting interface (See Figure 12).

Figure 12: Displays the main camera settings menu, including categories like 4G Setting, Change password, Alarm Settings, Audio and video management, SD card recording and capacity, System settings, and Share camera.

• (1) 4G Setting: View signal intensity, network operator, and modify APN settings.
• (2) Change password: The default password is "admin". It is recommended to change this after connecting to a WiFi network for security.
• (3) Alarm management and notification:
  • Alarm push: Receive alarms on your mobile phone after detecting moving objects. Note: If your mobile phone does not receive alarms, ensure the Ctronics app is allowed to run in the background in your phone's battery management settings (especially for Android). You can scan a QR code or visit a link for instructions on "Make APP run videos on mobile phone's background".
  • Equipment alarm:
    • Motion detection and alarming: The camera alarms upon detecting any moving object. Motion detection sensitivity can be adjusted.
    • AI alarming: Enable or disable the camera's ability to track identified objects.
    • Alarm trigger: The default mode is "interlinked trigger", which triggers alarms only for moving human-shaped objects to reduce false alarms.
• Alarm linkage: Set alarm recording to the SD card. Enable the camera to sound an alarm through its speaker after detecting moving objects, with customizable sound type and duration.
• Video settings: View code rates and frame rates. Note: Video parameters are automatically adjusted by the camera and do not require manual modification.
• Audio settings: Select audio output type (Line input/microphone input) and adjust input/output volume (1-100).
• SD card plan recording: Enable or disable continuous recording. Set camera bit stream, duration of around-the-clock video files (15s - 900s), and recording periods (simple or advanced settings).
• SD card settings: View total storage space and remaining space on the MicroSD card. Note: A 1080P camera supports up to a 64GB TF card; cameras above 1080P support up to a 128GB TF card.
• Time setting: Set the camera's time and time zone.
• Default setting: Restart and reset the camera to factory defaults.
• Device information: View camera details including software version, IP address, and network type.
• Share camera: Enter the recipient's email address on the sharing interface, click the share button to generate a QR code. The recipient can then use the "Add sharing device" button to scan the QR code and complete the sharing (See Figure 13).

Figure 13: Shows the "My share" interface for entering an email address and the "Add sharing device" option in the app.

6. PC/Mac Client Software Introduction

6.1 Use the HiP2P software to connect to the camera

Step 1: Preparation

1. Download and install the PC/MAC software "HiP2P" from the Ctronics website: www.ctronics.com.
2. Connect the camera to the power supply.
3. Connect the camera to the mobile phone through network configuration.

Step 2: Connect the camera in HiP2P software

1. Run the "HiP2P" software on your computer. By default, there is no password, and the password field is blank.
2. Click the settings icon on the menu bar and select the "Input UID" button (See Figure 14-1).
3. Enter the UID and name of the camera. The default password is "admin". (The UID is located on the camera's label, See Figure 14-2).
4. Click the preview interface, select the device, right-click, and drag the camera into the screen window.
5. After a few seconds, the camera status will display as "Online" on the interface (See Figure 15).

Figure 14-1: Shows the HiP2P Client interface with menu options like "Device Management", "Parameter settings", and the "Add Device" dialog box.

Figure 14-2: Shows a camera label with details: MODEL: CTIPC-285C, UID: SSAA-XXXX-BAEDF, User: admin, Psw: admin, Power: 12V/2A, Made in China, and regulatory marks.

Figure 15: Displays the HiP2P interface showing a camera list with "Online" status indicators.

6.2 PC/Mac client software introduction

You can connect multiple Ctronics security cameras to the same PC using the "HiP2P" software, available for download from the Support-Download section on the Ctronics website.

Note: Compared to the Windows software, the Mac software interface is more simplified, and some functions may only be available in the Windows version. The default login account "admin" has a blank password; you can leave it blank to access the functions.

The menu bar features 8 function icons: Preview, Auto add, Local playback, Remote playback, Settings, System log, Switch user, and Exit (from left to right).

6.3 Preview interface

This interface allows viewing real-time camera pictures, operating the camera's PTZ and image settings, setting preset positions, using voice intercom, capturing pictures and videos, and performing split-screen viewing (See Figure 16).

Figure 16: Illustrates the HiP2P preview interface with numbered controls. Key controls include: 1. Camera list, 2. Camera real-time image, 3. PTZ control (up/down, zoom), 4. Preset position setting, 5. Image settings, 6. Electronic zoom, 7. Intercom function, 8. Volume adjustment, 9. Manual recording, 10. Save picture, 11. Split screen options, 12. Full screen mode, 13. Hide event box, 14. Distant View, 15. Close-up View, 16. Adaptive Real-time Video Size.

• 1. Camera list: Displays the name information of the cameras.
• 2. Camera real-time image: View the live feed from the camera.
• 3. PTZ control: Operate the camera to rotate up/down and use optical zoom (fixed focus cameras do not support zoom).
• 4. Preset position setting: Move the camera to a position, enter a number (e.g., "1"), and click "Set" to record it. To move to a preset position, enter the number and click "Call".
• 5. Image settings: Adjust color balance, brightness, etc.
• 6. Electronic zoom: Zoom in on a specific part of the image.
• 7. Intercom function: Click the button to speak with someone on the other side of the camera.
• 8. Volume adjustment: Adjust the audio volume.
• 9. Manual recording: Record the real-time picture and save it to the computer disk.
• 10. Save the picture: Take a screenshot of the real-time picture and save it to the computer disk.
• 11. Number of split screens: Choose single or multiple screens to view the camera feed.
• 12. Full screen mode: Display the picture in full screen.
• 13. Hide event: Click to hide the event box.
• 14. Distant View: Click this button to view the image from a distance.
• 15. Close-up View: Click this button to view a close-up image.
• 16. Adaptive Real-time Video Size: Adjusts video size adaptively to fit the screen in full-screen mode.

6.4 One-click add interface

Click this option to automatically add cameras on the same LAN.

6.5 Remote playback

Remote playback allows viewing videos saved to the TF card. Select the camera, recording type, date, and time to find and play recorded videos (See Figure 17).

Figure 17: Shows the Remote playback interface with options for video file list, video type selection, channel selection, recording time selection, and playback controls (play, pause, save picture, zoom).

6.6 Settings

Manage devices within the software (See Figure 18).

Figure 18: Displays the Device Management interface with options for Area management (add, modify, delete), Add camera (input UID, name, password), Camera management (modify/delete), and Search/add local camera.

• 1. Area management: Add, modify, or delete areas.
• 2. Add camera: Input the camera's UID, name, and password to add it. The default password is "admin", or enter the modified password if changed.
• 3. Camera management: Modify or delete added cameras.
• 4. Search and add the local camera.

Parameter setting: Set camera parameters (See Figure 19).

Figure 19: Shows the Parameter setting interface with various categories: 1. Video (OSD, frequency), 2. Image settings (tracking), 3. Audio (volume), 4. Alarm settings (motion, humanoid, mailbox, FTP), 5. Network settings (IP, ports, protocol), 6. TF card (stream type, duration, formatting), 7. Timed capture, 8. PTZ parameters, 9. Login information (password), 10. System (time zone, device info), 11. Wifi settings, 12. Motion detection (areas, sensitivity).

• 1. Video: View video parameters, set OSD and video frequency. Note: Video parameters are adaptive and do not support manual modification.
• 2. Image settings: View image parameters and enable/disable smart tracking.
• 3. Audio: Set input and output volume.
• 4. Alarm settings: Configure motion detection, humanoid detection, mailbox alarms, and FTP alarms. When an object is detected, alarms are sent with pictures or videos to the mailbox and FTP server. Alarm time can also be customized.
• 5. Network settings: View information like IP address, HTTP port, HTSP port, and ONVIF protocol.
• 6. TF card: Set video stream type, duration, check TF card space, and format the card. Customize recording time.
• 7. Timed capture: Set images to be saved to the TF card and FTP server.
• 8. PTZ: Set camera PTZ parameters.
• 9. Login information: Modify the camera's password.
• 10. System: Set the device's time zone and view device information.
• 11. Wifi settings: Configure WiFi network and check connection status.
• 12. Motion detection: Set detection areas and sensitivity.

Recording management: Set PC hard disk recording, enable/disable recording, set recording schedules, and choose the computer disk for storage path. Note: Keep the software running on the PC to record video to the hard disk.

Alarm management: Enable/disable PC-side alarms, set alarm schedules, record alarms to the PC hard disk, and set sound alarms.

User Management: Set user accounts and passwords for HiP2P on the PC.

Other settings: Configure the saving path for local photos, number of split screens for the real-time interface, and default password after adding a camera.

7. Q&A

1. How do I turn the camera on?

   Once powered on, the camera automatically turns on and self-checks its gimbals. There is no dedicated power indicator. You can cover the light detector to simulate night mode and check if the infrared LED is on; if it is, the camera is powered on.

2. How can I recover the password of the camera?

   If you forget the password, you need to reset the camera to factory default settings.

3. How do I reset the camera to factory default settings?

   If the camera is online, find the reset option in the phone application or PC software. If the camera is offline, press and hold the reset button on the camera connection line for 15-20 seconds.

4. How do I delete the videos on the TF card?

   When the TF card is full, the camera automatically clears old records. To delete videos manually, go to the "Ctronics pro" APP's TF card settings and format the card.

5. The time displayed on the recorded video is incorrect. What is the difference in the actual recorded time?

   By default, the camera's time zone is GMT+8. Set the correct time zone in the camera's time setting. If daylight saving time is applicable, enable it. After selecting the new time zone, verify the changes; the camera will restart to apply the correct time.

6. The alarm recording only lasts 15 seconds. How do I modify the length of the alarm video?

   The alarm video length is fixed at 15 seconds and cannot be modified. If motion continues after 15 seconds, a new recording will start. Multiple recordings may occur if the action lasts longer than 15 seconds.

7. The alarm notification is turned on, but I still cannot receive notifications when there is motion detection.

   This can happen on Android phones if the system closes apps in the background to save battery. When the application is closed, notifications cannot be sent. Adjust battery management/optimization settings in your Android phone to allow the Ctronics application to run in the background.

8. I can access the TF card and get the recorded video, but I cannot play the recorded video on the computer.

   The recorded video is in H264 format. You can download the "HiPlayer" software from the Ctronics website (www.ctronics.com) to play the video. Alternatively, download the "FileConverter" software to convert H264 files to AVI, or use the HiP2P client to view the video.