COCOCAM
Cámara de Seguridad PTZ inalámbrica con Batería Recargable
User Guide
E-mail: service@cococam.com
Website: www.cococam.com
ZY-C7-B SCSMS-20250728
Table of Contents
- 1. Product Details
- 2. Install the Camera
- 3. Install the Cococam Application
- 4. Power on the Camera
- 5. Add Camera
- 6. Device Menu
- 7. PIR Detection
- 8. Alarm Push Notification and Playback
- 9. Optimal Conditions for Night Vision
- 10. Important Information to Reduce False Alarms
- 11. Video Playback and Micro SD Card
1. Product Details
Camera Buttons:
| No. | Camera Buttons | Function |
|---|---|---|
| 1 | Power Button | Press and hold the button for five seconds to turn the device on and off. |
| 2 | Wake-up Button | Quickly press for one second to wake the camera from standby mode. |
| 3 | Reset Button | Press and hold for five seconds to reset the camera. |
LED Indicator Status:
| No. | LED Indicator Status | Activity |
|---|---|---|
| 1 | Slow blinking red | Waiting for Wi-Fi connection, start adding devices. |
| 2 | Fast blinking red | Connecting to Wi-Fi. |
| 3 | Solid red | The network is abnormal. |
| 4 | Solid blue | Wi-Fi connected. The camera is functioning normally. |
Diagram: The diagram shows the camera with labels for Lens, Charging Indicator, Status Indicator, PIR, Microphone, Power Button, Reset Button, and TF Card Slot.
2. Install the Camera
This indoor camera only supports horizontal installation and does not support other installation methods. It is recommended to place the indoor camera on a desk for detection.
Diagram: An illustration showing the camera placed on a flat surface.
3. Install the Cococam Application
Search for "Cococam" in the app store or GooglePlay or scan the QR code to download and install the application on your phone.
Diagram: Two QR codes are displayed, one for Bluetooth connection and one for QR code scanning.
Note: Please activate the following two permissions when using this app for the first time.
- Allow Cococam access to mobile cellular data and wireless LAN, otherwise you cannot add the camera.
- Allow Cococam to receive push notifications, otherwise the phone will not receive notifications when motion is detected or an audible alarm is triggered.
3.1 Register Account: New users must register by email. Click "Register" and follow the steps to complete registration and log in.
3.2 Help and Feedback: If you have problems or questions about the product, send an email to service@cococam.com with your product model number. We will respond within 24 hours.
Diagram: Screenshots of the Cococam app showing notification settings and network access permissions.
4. Power on the Camera
Press and hold the power button for five seconds to turn on the camera. If it does not turn on, plug in the power adapter (Not included) DC5V 1A/2A and charge the camera for 15 minutes before trying again. The camera is on when the indicator light below the lens blinks slowly.
Note: The device only supports a 2.4 GHz Wi-Fi network. The length of the SSID and Wi-Fi password should not exceed 24 characters.
Diagram: An illustration showing the camera being powered on and connected to a Wi-Fi network. It indicates that 2.4GHz is supported (checkmark) and 5GHz is not (cross mark).
5. Add Camera
Before use:
- If using an SD card: Before turning on the product, insert the Micro-SD card (2-128GB). If the Micro-SD card is inserted after power-on, detection may fail and the product will need to be turned on again.
- For Wi-Fi connection: Ensure the product and your mobile phone are within 1 to 3 feet (30cm to 100cm) of the router.
- Before adding the camera, enable Bluetooth permission and the APP's positioning permission, then turn on your phone's Bluetooth and prepare to connect the camera. (Note: If the app is not opened, the camera connection will fail)
Method 1: Via Bluetooth
- Press and hold the camera's power button and wait for the camera's operating LED indicator to blink red.
- Click "+" in the upper right corner of the APP's home page to add the product. On the product addition page, a list of nearby cameras that can be connected via Bluetooth will automatically appear.
- Select the camera, find the nearby 2.4G Wi-Fi band you need to connect to, enter the Wi-Fi password, and wait for the camera to automatically connect to Wi-Fi, then complete the camera addition.
Diagram: Screenshots illustrating the process of adding a device via Bluetooth, including selecting the device, entering Wi-Fi credentials, and connection status.
Method 2: Via QR Code Scanning
- Click the "+" sign in the upper right corner of the home page to select Add Device, turn on your phone's Bluetooth, and select "Battery Camera".
- Follow the APP's instructions, press and hold the camera's power button to start it, then press and hold the reset button to reset the camera and wait for the red indicator light to flash.
- Select the 2.4G Wi-Fi near the camera, enter the password, and display the QR code on your phone for the camera to scan.
- When you hear the sound "bugu", it means the camera scan was successful. Wait for the camera to connect automatically and complete the camera addition.
Diagram: Screenshots illustrating the process of adding a device via QR code scanning, including selecting the device type, scanning the QR code, and connection status.
7. PIR Detection
The detection range of the PIR sensor. The "Alarm Configuration" of the PIR is activated by default, and the default sensitivity is high, but it is adjustable: "Device"-"Configuration"-"Alarm Configuration". The detection distance is 10 meters.
*NOTE: Higher sensitivity offers longer detection distances, but will cause more false alarms.
8. Alarm Push Notification and Playback
The camera with battery and PIR sensor is not designed for 24/7 recording, but sends notifications to the app and saves video to the micro SD card or a cloud server (for an additional charge) when the PIR sensor detects human body movements. You can view videos from anywhere through the Cococam app.
When the PIR sensor is activated, the camera and its system will be activated.
- An alarm will sound in the app. Please allow Cococam app notifications in the mobile settings and turn on your mobile's volume.
- Alarm snapshots and video recordings on the micro SD card/cloud storage. Ensure the micro SD card is inserted.
Diagram: Screenshots of the Cococam app showing alarm messages and recorded videos.
9. Optimal Conditions for Night Vision
When the camera is in night vision mode, an obstacle less than three meters from the lens will cause the infrared rays to concentrate on it and illuminate it, and night vision will not work. Regardless of where the camera is installed, ensure there are no obstacles within three meters of the lens.
10. Important Information to Reduce False Alarms
10.1 To reduce false alarms, please:
- Do not install the camera in a place with bright objects or direct light, including sunlight, bright lamps, etc.
- Do not place the camera in a location where vehicles and people frequently enter and exit.
- Keep the camera away from air conditioner outlets, humidifiers, heat transfer openings, etc.
- Do not point the camera towards mirrors or glass.
- Keep the camera at least one meter away from wireless devices to avoid interference.
10.2 Surveillance Area Coverage:
When installing the camera, the PIR sensor should not be aligned vertically with moving objects, as it may not detect movement. It is recommended that the camera has an inclination of more than 10 degrees to capture all movement.
Diagram: An illustration showing the recommended angle for PIR sensor detection to avoid missing moving objects.
11. Video Playback and Micro SD Card
Video recordings are stored on the micro SD card (not included) or in the cloud.
- 11.1 Supports 2-128GB only.
- 11.2 To ensure a constant recognition speed and the lifespan of the micro SD card, we recommend a Class10 speed micro SD card, Samsung, SanDisk or Kinston Micro SD.
- 11.3 Check that the micro SD card is not damaged and format it before inserting it into the camera. The format should be FAT32 or EXFAT32.
- 11.4 After inserting the micro SD card into the camera, the memory volume will be displayed in the Cococam application. This means the camera's micro SD card is readable.
- 11.5 If the micro SD card is not readable, please contact us for assistance.
Troubleshooting Table
| No. | Description | Solutions and Operation |
|---|---|---|
| 1 | What do I do when the message "cannot establish connection" appears? | 1) Check your Wi-Fi name and password. 2) Note: If your camera does not support 5G, please use a 2.4G network. 3) Make sure your camera and mobile phone are close to the router. 4) Contact customer service via email to resolve your issue within 24 hours. |
| 2 | How to reset to default values? | 1) Press and hold the reset button for five seconds. 2) Wait to hear the "bugu" sound. 3) Observe if the red light blinks slowly. |
| 3 | How to connect the camera to a new Wi-Fi network? | 1) Press the reset button to return to default settings. 2) Remove the camera in the CocoCam application. 3) Reconnect it. |
| 4 | Why do I receive photos where people do not appear? | 1) The camera needs time to activate and people move too quickly. 2) Objects with dissipated heat can be detected by the PIR. If this happens, lower the PIR alarm sensitivity. |
| 5 | Why do I receive frequent alarms? | The environment or the number of vehicles where the camera is installed triggers the cameras frequently. Change the camera's alarm sensitivity to low. |
| 6 | How is it that people pass by without triggering the alarm? | The PIR inspection area has a range limitation. It may be that the person is too far or too close, or that the person passes quickly through the corner of the video and is not detected by the PIR. |
| 7 | No alarm notification is received | Enable notifications for the CocoCam application in the mobile settings. |
| 8 | No alarm videos are recorded | Insert the micro SD card or enable cloud storage. |
| 9 | The device is offline | Check if the network is working. It is possible that the camera is installed too far from the router, causing the Wi-Fi to not work correctly. |
| 10 | Video arrives with delay | Check the Wi-Fi network. The camera and router should not be too far apart. |
| 11 | Short battery life | The camera is activating too frequently and should not be placed at the roadside or in the sun. |
| 12 | Flashbacks of the Cococam application | 1) It may be that your phone's system version is too low or too high, causing poor compatibility. Uninstall the APP and download it again. 2) Contact customer service with your camera model number and your mobile phone's system number. |
| 13 | Cannot register the account | 1) When registering an account, make sure to select the correct country. 2) A verification code is not required. Please follow the process to register your account. |
| 14 | Cannot add a friend | Your account and your friend's account must be registered in the same country or zone. For example, accounts from Europe and America cannot be friends. |
