COCOCAM Wireless PTZ Security Camera with Rechargeable Battery User Guide

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For support, please email: service@cococamtech.com

Visit our website: www.cococamtech.com

1. Product Details

Diagram: A front view of the camera shows the lens, charging indicator, PIR sensor, and microphone. A side view illustrates the power button, reset button, and SD card slot.

Camera Buttons and Operations

No.	Camera Buttons	Operation
1	Power Button	Press and hold the button for five seconds to turn the device on and off.
2	Power Button	Quick-press for one second to wake the camera up from standby mode.
3	Reset Key	Press and hold for five seconds to reset and restart the camera.

LED Status Indicators

No.	LED Status	Operation
1	Slow blinking red	Awaiting Wi-Fi connection, start adding devices.
2	Fast blinking red	Wi-Fi connecting.
3	Solid red	Network is abnormal.
4	Solid blue	Wi-Fi connected. Camera running normally.

2. Install Camera

This indoor camera supports horizontal installation only. Other installation methods are not supported. It is recommended to place the indoor camera on a desktop for optimal detection.

3. Install Cococam App

Search for "Cococam" in your app store or on Google Play to download and install the app on your phone.

Important Note: For first-time use, please enable the following permissions:

Allow Cococam access to mobile cellular data and wireless LAN to add the camera.
Allow Cococam to receive push messages to get notifications for motion detection or audible alarms.

Account Registration and Support

3.1 Register Account: New users need to register by email. Click "Register" and follow the steps to complete registration and log in.

3.2 Help and Feedback: For product issues or questions, please email service@cococamtech.com with your product model number. We will reply within 24 hours.

4. Switch on Camera

Press the power button for five seconds to turn the camera on. If it does not power on, plug in the DC5V 1A/2A power adapter and charge the camera for 15 minutes before trying again. The camera is on when the indicator light below the lens is flashing slowly.

5. Add Camera

Before Using:

SD Card: If using an SD card, insert the Micro-SD card (2-128GB) before powering on. If the Micro-SD card is inserted after powering on, detection may fail, and the product may need to be powered on again.
Wi-Fi Connection: Place the product and your mobile phone 1ft to 3ft (30cm to 100cm) from the router for optimal connection.
App Permissions: Before adding the camera, ensure Bluetooth and positioning permissions are enabled for the Cococam app. Then, turn on your phone's Bluetooth to prepare for connection.

(Note: Failure to grant necessary app permissions may cause the camera connection to fail.)

Adding Methods

You can scan the QR code below or visit the link to watch the added video:

Product Adding Method 1: Through Bluetooth

Press and hold the camera power button until the camera LED working indicator flashes red.
Click the "+" icon in the upper right corner of the app's home page to add the product. A list of nearby cameras connectable via Bluetooth will appear automatically.
Select the camera, search for the nearby 2.4G band Wi-Fi network, enter the Wi-Fi password, and wait for the camera to automatically connect to Wi-Fi. Then, complete the adding process.

App Interface Guide:

Screenshots depict: 'Add Device' screen, selecting 'Battery Camera', 'Wi-Fi Setup' screen, 'Connect Network' status, and 'Connection successful' confirmation.

Product Adding Method 2: Through Scan QR Codes

Click the "+" sign in the upper right corner of the homepage to select "Add Device". Turn on your phone's Bluetooth and select "Battery Camera".
Follow the app prompts: press and hold the camera power button to start the camera, then press and hold the reset button to reset the camera, and wait for the red indicator light to flash.
Select the 2.4G Wi-Fi near the camera, enter the password, and display the QR code on your phone to the camera for scanning.
When you hear the "bugu" sound, the camera scan is successful. Wait for the camera to automatically connect and complete the addition.

App Interface Guide:

Screenshots depict: 'Wi-Fi Setup' with password input, 'Tips' for Wi-Fi connection, 'Scan QR Code' prompt, 'Wait for Connection' status, and 'Device Added' confirmation.

6. Device Menu

Diagram: The app interface displays various controls and information. Key elements include the device name, live view, playback options (Live, History, Cloud), and function buttons like Screenshot, Hold to talk, Record, Motion Detection, PTZ, and Siren.

Menu Item Descriptions

No.	Menu Item	Description
1	Add camera	Initiates the process to add a new camera.
2	Camera time	Displays or sets the camera's time.
3	Real-time view	Shows the live video feed from the camera.
4	Multi-screen	Allows viewing multiple cameras simultaneously.
5	Camera name	Allows renaming the camera for easier identification.
6	Open & hide view	Toggles the visibility of certain interface elements.
7	Replay	Accesses recorded video playback.
8	Settings menu	Opens the camera's configuration settings.
9	My device list	Shows all connected devices.
10	Messages	Displays notifications and event logs.
11	My profile	User account information.
12	Camera settings	Detailed settings for the camera's operation.
13	SD and HD options	Switch between Standard Definition and High Definition video quality.
14	Full screen option	Expands the video view to fill the screen.
15	Speaker	Enables audio output from the camera.
16	Bit rate	Displays the current data transmission rate.
17	Cloud playback	Accesses recorded videos stored in the cloud.
18	Preview	Shows a preview of recorded footage.
19	Local play	Plays back recordings stored locally (e.g., on SD card).
20	Screenshot button	Captures a still image from the video feed.
21	Record	Starts manual video recording.
22	Alarm switch	Enables or disables alarm notifications.
23	Intercom option, long press to talk	Enables two-way audio communication; long press to speak.
24	Motion detection	Configures motion detection settings.
25	PTZ control	Controls the camera's Pan, Tilt, and Zoom functions.
26	Photo album	Displays captured screenshots.
27	Video replay	Replays recorded video clips.
28	Playback alarm records	Accesses recordings triggered by alarms.
29	Alarm date selection	Allows choosing specific dates for alarm playback.
30	Alarm points selection	Selects specific points within an alarm event.
31	Screenshots	View all captured screenshots.
32	Video record	Accesses recorded video files.
33	Download videos	Allows downloading recorded videos.
34	Delete the day's videos	Removes video recordings for a specific day.

7. PIR Detection

PIR Sensor Detection Range: The PIR "Alarm Setting" is enabled by default with high sensitivity, which is adjustable via "Device" > "Settings" > "Alarm Setting". The detection distance is 10 meters (32ft). Higher sensitivity offers longer detecting distances but may result in more false alarms.

8. Alarm Push Notification and Playback

The battery camera with PIR sensor is not designed for 24/7 recording. It sends notifications to the app and saves video to the micro SD card or cloud server (additional fee may apply) when the PIR sensor detects human body motions. You can watch these videos from anywhere via the Cococam app.

When the PIR sensor is triggered, the camera and its system will activate:

An alarm sound will play in the app. Please ensure notifications are allowed for the Cococam app in your mobile settings and that your mobile volume is turned on.
Alarm snapshots and video recordings are stored on the micro SD card or cloud storage. Ensure the micro SD card is inserted for local storage.

9. Best Conditions for Night Vision

Within three meters of the lens, infrared rays can concentrate, preventing night vision functionality. Regardless of installation location, ensure there are no obstacles within three meters of the lens for optimal night vision.

10. Important Information for Reducing False Alarms

To minimize false alarms, please follow these guidelines:

Do not install the camera in locations with bright objects or direct light sources, such as sunshine or bright lamps.
Avoid placing the camera where vehicles and people frequently pass by.
Keep the camera away from air conditioning vents, humidifiers, heat transfer openings, and similar sources.
Do not point the camera towards mirrors or glass surfaces.
Keep the camera at least one meter away from wireless devices to prevent interference.

10.2 Surveillance Area Coverage

Diagram: Illustrates PIR sensor coverage. It is not suggested to keep the PIR sensor facing the direct path of moving objects. When installing, the PIR sensor should not be vertically aligned with moving objects, as this may prevent movement detection. It is recommended to tilt the camera at an angle greater than 10 degrees to capture all motion.

11. Video Playback and Micro SD Card

Video recordings are stored on the micro SD card (not included) or on the cloud.

11.1 Support: Only supports 2-128GB Micro SD cards.
11.2 Recommendation: To ensure a steady recognition rate and prolong micro SD card life, a Class 10 Speed Micro SD Card from brands like Samsung, SanDisk, or Kingston is recommended.
11.3 Preparation: Check the micro SD card for damage and format it to FAT32 or EXFAT32 before inserting it into the camera.
11.4 Verification: After inserting the micro SD card, the memory volume will display in the Cococam app, indicating the card is readable.
11.5 Troubleshooting: If the micro SD card is not readable, contact customer support for assistance.

Troubleshooting

No.	Description	Solutions and Operation
1	What do I do when it says "connection cannot be established?"	Check your Wi-Fi name and password. Note: If your camera does not support 5G, please use a 2.4G network. Make sure your camera and mobile phone are near the router. Email customer services to solve your problem within 24 hours.
2	How do you reset to default?	Press and hold the reset button for five seconds. Listen for the "bugu" sound. Watch for the red light flashing slowly.
3	How do you connect the camera to new Wi-Fi network?	Press the reset button to the factory setting. Remove the camera in the CocoCam app. Re-connection.
4	Why do you receive pictures without people in them?	The camera needs time to wake up, and people may be moving too fast. Objects with dissipative heat may be detected by PIR. If this happens, lower the sensitivity of the PIR alarm.
5	Why am I receiving frequent alarms?	The environment or the number of vehicles where you have installed the camera triggers the cameras frequently. Change the camera alarm sensitivity to low.
6	How are people passing without triggering the alarm?	The PIR inspection area has a range limitation. It may be that the person is too far away or too close, or the person passes quickly in the corner of the video and is not detected by the PIR.
7	No alarm push	Enable notifications from the CocoCam app in the mobile settings.
8	No alarm video recording	Insert the micro SD card or enable cloud storage.
9	Device offline	Check if the network is working. It is possible that the camera is installed too far from the router, causing the Wi-Fi to work properly.
10	Video delay	Check the Wi-Fi network. The camera and the router should not be too far apart.
11	Short battery life	The camera is being awakened too often and should not be placed on the roadside or in the sun.
12	Cococam app flashbacks	It may be that your phone system version is too low or too high, resulting in poor compatibility. Uninstall the APP and re-download it. Contact customer service staff with the model number of your camera and the system number of your mobile phone.
13	Unable to register account	When registering an account, please ensure you select the correct country. You do not need to enter a verification code. Please follow the process to register your account.
14	Unable to add friend	Your account and your friend's account must be registered in the same country or the same area. For example, accounts in Europe and America cannot be friends.

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COCOCAM Wireless PTZ Security Camera with Rechargeable Battery

User Guide