1. Product Details
The camera features a lens, PIR sensor, microphone, charging indicator, status indicator LED, power/reset button, and TF card slot.
Buttons and Functions:
- Power Button: Press and hold for five seconds to turn the device on/off. Quick press for one second to put the camera in standby mode.
- Reset Button: Press and hold for five seconds to reset and restart the camera.
LED Status Indicator:
- Slowly flashing red: Waiting for Wi-Fi connection, ready to add device.
- Quickly flashing red: Wi-Fi connection in progress.
- Solid red: Network anomaly.
- Solid blue: Wi-Fi connected, camera operating normally.
2. Camera Installation
This indoor camera supports horizontal installation only. It is recommended to place the indoor camera on a desk for detection.
3. Cococam App Installation
Search for "Cococam" in the App Store or Google Play to download and install the application on your phone.
Account Creation: New users need to register via email. Click "Register" and follow the steps to complete registration and log in.
Help and Feedback: For any product issues or questions, email service@cococam.com with your product model number. Responses are provided within 24 hours.
Note: For first-time use, please enable the following permissions:
- Allow Cococam access to cellular data and Wi-Fi network to add the camera.
- Allow Cococam to send push notifications to receive alerts for motion detection or sound alarms.
The app displays network usage (cellular and Wi-Fi) and allows notification settings.
4. Powering On the Camera
Press and hold the power button for five seconds to turn on the camera. If it doesn't turn on, connect the DC5V 1A/2A power adapter (not included) and charge for 15 minutes before retrying. The status light below the lens will slowly flash when the camera is powered on.
Note: The device only supports 2.4 GHz Wi-Fi networks. The SSID and Wi-Fi password length should not exceed 24 characters.
Ensure your Wi-Fi network is available (2.4GHz is supported, 5GHz is not).
5. Adding the Camera
Before Use:
- If using an SD card, insert the Micro SD card (2-128GB) before powering on. If inserted after powering on, detection may fail, and the product may need to be powered off and on again.
- For Wi-Fi connection, keep the product and your phone 30-100 cm away from the router.
- Before adding the camera, enable Bluetooth and location permissions in the app, then turn on your phone's Bluetooth to prepare for camera connection. Failure to open the app will result in connection failure.
Product Addition Method 1: Via Bluetooth
- Press and hold the camera's power button until the LED indicator flashes red.
- Tap "+" on the top right of the app's homepage to add the product. A list of nearby cameras connectable via Bluetooth will appear.
- Select the camera, search for the nearby 2.4G Wi-Fi, enter the password, and wait for the camera to connect to Wi-Fi automatically.
Product Addition Method 2: Via QR Code Scan
- Tap "+" in the top right corner of the homepage, select "Add Device", enable your phone's Bluetooth, and select "Battery Camera".
- Follow the app prompts: press and hold the camera's power button to start it, then press and hold the reset button to reset it until the red light flashes.
- Select the nearby 2.4G Wi-Fi, enter the password, and show your phone's QR code to the camera for scanning.
- When you hear a "bugu" sound, the scan is successful. Wait for the camera to connect automatically.
The app guides through Wi-Fi configuration, pairing, network connection, and successful device addition.
6. Device Menu
The app interface includes options for:
- Device List: View all connected devices.
- Live View: Real-time video feed from the camera.
- Playback: Review recorded footage (local or cloud).
- Settings: Access various camera settings.
- Messages: View alarm notifications and recordings.
- My Account: User profile and settings.
Specific functions include:
- Adding a camera
- Camera timing
- Real-time view
- Multi-screen view
- Camera name
- Show/hide view
- Replay
- Settings menu
- My device list
- Messages
- My profile
- Camera settings
- SD and HD options
- Full-screen option
- Speaker control
- Bitrate display
- Cloud playback
- Preview
- Local playback
- Screenshot button
- Record
- Alarm switch
- Intercom option (press and hold to talk)
- Motion detection
- PTZ control
- Album photos
- Video retransmission
- Alarm recording playback
- Alarm date selection
- Alarm point selection
- Screenshots
- Video recording
- Download videos
- Delete daily videos
7. PIR Detection
The PIR sensor has a detection range of 10 meters. The "Alarm setting" is enabled by default with high sensitivity, which is adjustable in "Device"-"Settings"-"Alarm Setting".
Note: Higher sensitivity extends detection distance but may increase false alarms.
8. Push Notification and Alarm Playback
The PIR sensor camera is designed to send notifications and record videos to the SD card or cloud (with subscription) when human motion is detected. You can view these videos via the Cococam app.
When the PIR sensor is triggered:
- An alarm sound will occur in the app. Ensure Cococam notifications are enabled in your phone's settings and adjust the volume.
- Alarm snapshots and video recordings are saved to the micro SD card or cloud storage. Ensure the micro SD card is inserted.
9. Best Conditions for Night Vision
For optimal night vision, ensure there are no obstacles within three meters of the lens. Obstacles can concentrate infrared rays, illuminating the area but preventing the night vision function.
10. Important Information to Reduce False Alarms
To minimize false alarms:
- Avoid installing the camera in locations with bright objects or light sources (e.g., sunlight, bright lamps).
- Do not place the camera where vehicles and people frequently pass by.
- Keep the camera away from air conditioner vents, humidifiers, heat transfer openings, etc.
- Do not point the camera towards mirrors or glass.
- Maintain at least one meter distance from wireless devices to avoid interference.
10.2 Surveillance Zone Coverage
When installing the camera, the PIR sensor should not be aligned vertically with moving objects to avoid missing detections. It is recommended to tilt the camera by more than 10 degrees to capture all movements.
11. Video Playback and Micro SD Card
Video recordings are stored on a micro SD card (not supplied) or in the cloud.
- Supports 2GB to 128GB cards.
- For consistent recognition and longevity, Class 10 micro SD cards from Samsung, SanDisk, or Kingston are recommended.
- Ensure the micro SD card is not damaged and format it before inserting. Use FAT32 or EXFAT32 format.
- After inserting the card, the memory volume will display in the Cococam app, indicating the card is readable.
- If the micro SD card is not readable, contact customer support for assistance.
Troubleshooting Table
| No. | Description | Solutions and Functions |
|---|---|---|
| 1 | What should I do when the message indicates that the connection cannot be established? | 1) Verify your Wi-Fi name and password. 2) Ensure you are using a 2.4G network (5G is not supported). 3) Make sure your camera and phone are close to the router. 4) Contact customer support via email for assistance. |
| 2 | How to reset parameters to default? | 1) Press and hold the reset button for five seconds. 2) Wait for the "bugu" voice prompt. 3) Verify the red light flashes slowly. |
| 3 | How to connect the camera to a new Wi-Fi network? | 1) Press the reset button to restore factory settings. 2) Remove the camera from the CocoCam app. 3) Reconnect. |
| 4 | Why do you receive captures with people in the frame? | 1) The camera needs time to react, and people move too quickly. 2) Objects that dissipate heat can be detected by PIR. Reduce PIR alarm sensitivity in this case. |
| 5 | Why do I receive frequent alarms? | The environment or the number of vehicles where the camera is installed frequently triggers alarms. Set the camera alarm sensitivity to low. |
| 6 | How is it that people pass without triggering the alarm? | The PIR inspection zone has a limited range. The person may be too far or too close, or pass quickly in the corner of the video and not be detected by PIR. |
| 7 | No push alarm | Disable CocoCam app notifications in mobile settings. |
| 8 | Video recording without alarm | Insert the micro SD card or enable cloud storage. |
| 9 | Device offline | Check if the network is working. The camera might be installed too far from the router, preventing Wi-Fi from functioning correctly. |
| 10 | Video delay | Check the Wi-Fi network. The camera and router should not be too far apart. |
| 11 | Short battery life | The device wakes up too often and should not be placed on the roadside or in direct sunlight. |
| 12 | Cococam App Flashbacks | 1) Your phone's system version might be too low or too high, causing incompatibility. Uninstall and reinstall the app. 2) Contact customer support with your camera model and phone system number. |
| 13 | Cannot create an account | 1) When creating an account, ensure you select the correct country. 2) You do not need to enter a verification code; follow the procedure to register your account. |
| 14 | Cannot add a friend | Your account and your friend's account must be registered in the same country or region. For example, accounts in Europe and America cannot be friends. |
