HP Blackwire 5200 Series USB Wired Headset User Guide

Introduction

This document is the user guide for the HP Blackwire 5200 Series USB wired headset with a 3.5mm connection.

Legal Information

Copyright and License
© 2025, HP Development Company, L.P. Information in these pages is subject to change without notice. HP's only warranties for its products and services are set forth in HP's express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP is not responsible for technical or editorial errors or omissions contained herein.

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Confidentiality Policy
HP respects applicable laws and regulations regarding confidentiality and data protection. HP products and services process customer data in accordance with HP's Confidentiality Policy. Please refer to the HP Confidentiality Statement.

Open Source Software Used in this Product
This product contains open source software. You may receive HP open source software up to three (3) years after the distribution date of the applicable product or software, at a cost no more than HP's cost of shipment or distribution of the software. To receive information about the software, as well as the source code of the open source software used in this product, please contact HP by email at ipgoopensourceinfo@hp.com.

Table of Contents

• Presentation
• Installation
• Charging the Software
• Port
• Bases
• Volume
• Mute Mode
• Troubleshooting
• Safety Warnings
• Assistance

Presentation

The headset features an inline control with various functions:

Installation

Connect your headset to a computer or mobile device.

You can connect your headset in two ways:

1. Via a USB-A/USB-C connector
   NOTE: Call control functionality may vary depending on the mobile device.
2. Via a 3.5 mm Jack connector
   NOTE: Call control function is not available with this headset.

Diagrams illustrate the USB and 3.5mm connections, showing correct and incorrect plug orientations.

Charging the Software

Download the Poly Lens application to get the most out of your device. Some softphones require the Poly software to enable call control functionality (answer or end a call and mute) on the device.

NOTE: Administrator rights may be required to download the desktop application. If you do not have administrator rights on your system, contact your system administrator.

• Download the Poly Lens Desktop application at hp.com/lens-app.

Table 3-1 Poly Lens Supported Features

Updating your Poly device

Keep your firmware and software up to date to improve your Poly device's performance and benefit from new features.

Update your device using Poly Lens. Download at hp.com/lens-app.

Port

Adjust the headband

Extend or retract the headband to adjust it to your head size. The earcups should be comfortably positioned over your ears.

Diagram shows adjusting the headband.

Position the boom

The headset can be worn with the boom in either direction. For optimal binaural listening, wear the boom on the left side.

Rotate the boom so it is positioned in front of your mouth.

Diagram shows rotating the boom.

Adjust the boom

Gently raise or lower the boom so the tip is about a finger's width from the corner of your mouth.

Bases

Use the basic functions of your headset.

Diagram shows the inline control.

Making/Answering/Ending Calls

The headset's call control is a software feature and depends on a compatible softphone. If you have not installed Poly Lens (hp.com/lens-app) or if you do not have a compatible softphone, first press the headset's call button, then make/answer/end the call using the softphone application.

Answering or hanging up a call

Press the call button or use your softphone.

Making a call

Use your softphone to make an outgoing call.

Dial the number using your softphone application.

Redial

Redial the last outgoing number.

When you are not in a conversation, press the call button to redial the last call.

Put on hold

Press the call button twice to put a call on hold.

Volume

Listening volume

Adjust your headset's volume using the controls on the cord.

Press the volume adjustment buttons (+) or (-).

Adjusting your headset microphone volume (softphone)

Perform a test call from a softphone and adjust your computer and softphone volume accordingly.

Mute Mode

Activate your headset's mute mode during a call to prevent others from hearing you.

During a conversation, press the mute button on the cord controls. Press this button again to reactivate the microphone.

Troubleshooting

Table 6-1 Troubleshooting

Safety Warnings

Safety Instructions

To reduce the risk of fire, electric shock, personal injury, and damage to the product, read the following safety and operating instructions before using your HP product. Charging, operating, and storage temperature: between 10°C and 40°C.

• Use only HP products and accessories designed for this product.
• If skin irritation occurs, stop using this product and contact HP.
• CHILDREN: Do not let children play with the product; they may choke on small parts.
• Do not disassemble the product, as you may be exposed to high voltages or other hazards. If you do not reassemble the product correctly, you may cause electric shock or fire during use.
• Unplug the product, stop using it, and contact HP in case of overheating, or damage to the outer casing, cord, or connector.
• Exposure to excessive sound pressure or high volume may cause temporary or permanent hearing damage. Volume preferences vary among users, but do not exceed a moderate listening level and avoid prolonged exposure to high listening volumes. The higher the listening level, the faster your hearing degrades. Headset volume may vary depending on the device it is used with. The settings of the device you are using affect the listening volume. If you experience hearing discomfort, stop using the device with the headset and consult a doctor. To protect your hearing, follow the hearing professional's advice below:

1. Set the volume to a low level before placing the headset over your ears and keep the volume at the lowest possible level while listening.
2. Do not increase the volume to protect yourself from noisy environments. If possible, use the headset in a quiet place, without too much background noise.
3. Limit the time you use your headset at a high volume.
4. Lower the volume if the sound from the headset prevents you from hearing people speaking around you.

• If you are using a headset while driving, check local legislation regarding the use of mobile phones and headsets and ensure you are paying sufficient attention for safe driving. Wearing a headset or headphones that cover both ears prevents you from hearing other sounds. It is illegal in most regions when driving a vehicle or bicycle, and may pose serious risks to yourself or others.
• If the product includes earbuds/ear tips, install and use them in accordance with the provided instructions. Do not force the earbuds/ear tips into the ear canal. If either becomes lodged in the ear canal, seek immediate medical attention.
• Plug the adapter or AC charger into a wall outlet that is close enough to the equipment and easily accessible.

Battery Warnings for Wireless Products

• If your product has a non-replaceable integrated battery, do not attempt to open the product or remove the battery, as you may damage the product and/or injure yourself. If your product has a replaceable battery, use only the type of battery supplied by HP. Used batteries should be removed promptly.
• Replace rechargeable batteries after three years or 300 charge cycles, whichever comes first.
• Do not dispose of the product or battery in a fire or in a place where the temperature exceeds 40°C.
• Do not expose the battery to extremely high temperatures. This may cause an explosion or leakage of flammable liquid or gas.
• Do not attempt to open or damage the battery. It may contain corrosive materials that are hazardous if they come into contact with eyes and skin and toxic if absorbed.
• Never put batteries in your mouth. If swallowed, seek immediate medical attention or a poison control center. Ingestion can cause burns, soft tissue perforation, and death. Severe burns can occur within 2 hours of ingestion.
• Keep batteries out of the reach of children.
• Prevent metal objects, such as keys or coins, from contacting a battery or its holder.
• RECYCLING: The product's battery should be recycled or disposed of properly. Contact your local recycling center for instructions on battery removal and disposal.
• Use only the HP-provided charger to charge the product and follow the indicated charging instructions. If your headset is designed to be recharged with your portable phone charger, use only approved portable phone chargers supplied by your portable phone manufacturer. Use it only for this purpose. Ensure that the rated voltage corresponds to the AC power supply used.

Assistance

NEED MORE INFORMATION?

support.hp.com/poly

HP Inc.
1501 Page Mill Road
Palo Alto, CA 94304, U.S.A.
650-857-1501

HP REG 23010, 08028
Barcelona, Spain

HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom

台灣惠普資訊科技股份有限公司
臺北市南港區經貿二路66號10 樓
電話:02-37899900

RMN (Regulatory Model Number): C5200, C5200 USB-C, C5210T, C5220T