Blackwire 5200 Series Wired USB Headset with 3.5mm Connector User Manual

Legal Information

Copyright and License

(c) 2025, HP Development Company, L.P. All information contained herein is subject to change. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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Open Source Software Used in This Product

This product contains open source software. HP will provide open source software for up to three (3) years after the distribution date of the applicable product or software for a fee not to exceed HP’s cost of physically distributing the software to you. To obtain information about this software or the source code of the open source software, please contact HP via email at ipgoopensourceinfo@hp.com.

Overview

The Blackwire 5200 Series headset is a wired USB headset with a 3.5mm connector, designed for clear audio and comfortable use.

Setup

Connect your headset to your computer or mobile device to power it on.

You can connect your headset in two ways:

1. Via USB-A/USB-C port: The headset call control functions are available with this connection.
2. Via analog 3.5mm port: The headset call control is not available with this connection.

Connection Diagram:

The headset connects via a 3.5mm jack to an inline control unit, which then connects to either a USB-A/USB-C adapter for computers or directly to a mobile device's 3.5mm port.

Note on 3.5mm connection: Ensure the 3.5mm plug is fully inserted into the jack. An incorrect insertion may prevent audio or call control functionality.

Download Software

Download the Poly Lens App to get the most out of your device. For some softphones, Poly software must be installed to enable call control features (answer/end calls and mute).

Note: Administrator rights may be required to download the desktop application. If you do not have administrator rights for your system, contact your system administrator.

• Download the Poly Lens Desktop App at hp.com/lens-app.

Table 3-1 Supported Poly Lens Features

Updating Your Poly Device

Keep your firmware and software up to date to optimize performance and add new features to your Poly device. Update your device using Poly Lens. Download at hp.com/lens-app.

Customization

Adjusting the Headband

Extend or shorten the headband to ensure a comfortable fit. The ear cushions should rest comfortably over your ears.

Positioning the Microphone Boom

The headset can be worn with the microphone boom on the left or right side. For true stereo sound, wear the microphone boom on the left side.

• Rotate the microphone boom so the microphone is positioned directly in front of your mouth.

Adjusting the Microphone Boom

Position the microphone boom carefully so that it points approximately 1.5 cm (0.6 inches) from the corner of your mouth.

Basics

Use the basic functions of your headset.

Making/Answering/Ending Calls

Headset call control is a software feature that requires a compatible softphone. If you have not installed Poly Lens (hp.com/lens-app) or do not have a compatible softphone, press the call button on the headset first, then make/end the call using the softphone application.

• Answering and Ending Calls: Tap the call button ? or answer the call from your softphone.
• Making a Call: Use your softphone to make an outgoing call. Dial using the softphone app.
• Redial: Redial the last outgoing number. Tap the call button twice when no call is active to redial the last number.
• Hold: Tap the call button twice to place a call on hold.

Volume

Listening Volume

Adjust your headset's volume using the inline control.

• Press the volume up (+) or volume down (-) button.

Adjusting Headset Microphone Volume (Softphone)

Perform a test call using the softphone and adjust the softphone volume and PC sound.

Mute

Mute your headset during a call to prevent others from hearing you.

• Press the mute button ?? on the inline control during an active call. To unmute, press the mute button again.

Troubleshooting

Find answers to frequently asked questions about your headset.

Table 6-1 Troubleshooting

Table 6-1 Troubleshooting (Continued)

Safety Information

Safety Warnings

Read all operating information and the following safety warnings before using your HP product to avoid the risk of fire, electric shock, injury, and property damage. Operating, storage, and charging temperature is between 10°C to 40°C.

• Use only HP-developed products and accessories for this product.
• If skin irritation occurs, discontinue use immediately and contact HP.
• CHILDREN: Keep the headset out of reach of children. It contains small parts that can be swallowed by young children.
• Do not disassemble the product. Otherwise, dangerous voltages or other risks cannot be ruled out. Improper reassembly of the power supply unit may cause electric shock or fire during product use.
• If the product overheats or the power cord or plug is damaged, discontinue use immediately, unplug it, and contact HP.
• High volume can cause temporary or permanent hearing damage. Although there is no specific volume that is suitable for everyone, you should always use your headset/headphones at a low volume and never expose yourself to high volume for too long. The higher the volume, the faster you can suffer hearing damage. The volume can vary when you use the headset or headphones with different devices. The device used and its settings affect the volume. If you experience hearing problems, stop listening through the headset or headphones and consult a doctor. To protect hearing, experts recommend the following:
  1. Set the volume control to a low volume before putting on and using the headset or headphones, and use the lowest possible volume.
  2. Avoid increasing the volume to block out loud ambient noise. Use the headset or headphones in quiet environments with low background noise whenever possible.
  3. Do not use the headset or headphones at high volume for extended periods.
  4. Reduce the volume of the headset or headphones if you can no longer hear people around you.
• If you use the headset/headphones while driving a motor vehicle, observe the applicable legal regulations for the use of mobile phones and headsets while driving. Your primary attention must always be on road traffic and your safe driving. Using a headset or headphones worn on both ears can prevent ambient noise from being perceived. Therefore, it poses a significant safety risk to you and other road users when driving or cycling, and is prohibited in most countries and regions.
• If this product includes earbuds/earpieces, use them according to the instructions. The earbud/earpiece must not penetrate the ear canal. If the earbud/earpiece gets stuck in the ear canal, seek medical attention immediately.
• Connect the power adapter or charger to a power outlet that is located near the device and is easily accessible.

Warnings for Wireless Product Batteries

• If the product has a non-replaceable battery, do not attempt to open or remove the product or battery, as this may cause injury and/or damage to the product. If the product has a replaceable battery, use only the battery type supplied by HP. Dispose of used batteries immediately.
• Replace batteries after three years or 300 charging cycles, whichever comes first.
• Never dispose of the product or battery in fire, and avoid temperatures above 40°C.
• Do not expose the battery to very high temperatures. It may cause an explosion or leakage of flammable liquids or gases.
• Never open or bend the battery. The battery may contain corrosive materials that can cause eye and skin injuries and are toxic if ingested.
• Never bring the battery into contact with your mouth. If accidentally ingested, contact a doctor or poison control center immediately.
• Ingestion can cause burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion.
• Always keep batteries out of reach of children.
• Do not allow the battery or battery holder to come into contact with metal objects such as keys or coins.
• RECYCLING: The battery in this product must be recycled or disposed of properly. Contact your local recycling center for battery removal and proper disposal.
• Use only the charger provided by HP and follow the enclosed instructions to charge the product. If your headset can alternatively be charged with a mobile phone charger, use only chargers approved by your mobile phone manufacturer and supplied with it. Do not use the charger for any other purpose. Ensure that the mains voltage corresponds to the local mains power supply you intend to use.

Support

NEED MORE HELP?

support.hp.com/poly

HP Inc.
1501 Page Mill Road
Palo Alto, CA 94304, U.S.A.
650-857-1501

HP REG 23010, 08028
Barcelona, Spain

HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom

Taiwan HP Information Technology Co., Ltd.
10F, No. 66, Jingmao 2nd Rd., Nangang Dist., Taipei City
Tel: 02-37899900

RMN (Regulatory Model Number): C5200, C5200 USB-C, C5210T, C5220T