HP Blackwire 5200 Series USB Headset with 3.5mm Connection

Summary

This guide provides end-users with task-based information for the product.

Legal Information

Copyright and Licensing Rights

© 2025, HP Development Company, L.P. Information in this document is subject to change without notice. HP's sole warranty for HP products and services is expressed in the warranty statements accompanying such products and services. Nothing in this document should be construed as an additional warranty. HP is not responsible for technical or editorial errors or omissions.

Trademarks

Third-party trademarks are the property of their respective owners.

Privacy Statement

HP complies with applicable data privacy laws and regulations. HP products and services process customer data in a manner consistent with HP's privacy statement. See the HP Privacy Statement.

Open Source Software Used in This Product

This product contains open source software. You can obtain open source software from HP for up to three (3) years from the date of distribution of the applicable product or software for a fee not to exceed HP's cost of shipping or distributing the software to you. To obtain information about the software, as well as the source code for the open source software used in this product, contact HP by email at ipgoopensourceinfo@hp.com.

Overview

This section describes the basic functions of the headset.

Setup

Power on the headset by connecting it to a computer or mobile device. You can connect the headset in two ways:

1. Via USB-A/USB-C Connector
   

   NOTE: Call control functionality via the headset may vary on mobile devices.

2. Via 3.5mm Connector
   

   NOTE: Call control functionality via the headset is not available.

Download Software

Download the Poly Lens app and get the most out of your device. Some softphones require Poly software installation to control calls from the device (answer, end, or mute calls).

NOTE: Administrator privileges may be required to download the desktop application. If you do not have administrator privileges on your system, contact your system administrator.

You can download the Poly Lens Desktop application at hp.com/lens-app.

Table 3-1 Supported Poly Lens App Features

Update Poly Device

Keep your firmware and software up to date for better device performance and new features. Update your device using the Poly Lens app. Download it at hp.com/lens-app.

Deployment

Headband Adjustment

Extend or shorten the band until it fits comfortably. The earcups should rest comfortably over the center of your ears.

Boom Arm Placement

You can use the headset with the boom arm on the left or right side. For true stereo, position the boom arm on the left.

Rotate the boom arm so it is level with your mouth.

Boom Arm Adjustment

Gently bend the boom arm inward or outward so it is approximately one finger's width from the corner of your mouth.

Basics

Making/Receiving/Ending Calls

Call control via the headset is a software feature and depends on a compatible softphone. If you do not have the Poly Lens app installed or a compatible softphone, first press the headset call button, then make/receive/end the call using the softphone application.

• Answer or End Call: Tap the call button or use your softphone.
• Make a Call: Use your softphone to make an outgoing call. Dial the number using your softphone application.

Redial Last Called Number

Redial the last called number. If you do not have an active call, double-tap the call button to redial the last called number.

Hold

Double-tap the call button to put the call on hold.

Volume

Listening Volume

Adjust the headset volume using the in-line control. Press the volume up (+) or volume down (-) button.

Microphone Volume Adjustment (Softphone)

Make a test call using your softphone and adjust the softphone volume and computer audio volume accordingly.

Mute

Mute the headset during a call so others cannot hear you.

• During an active call, press the mute button on the in-line control. To cancel mute, press the mute button again.

Troubleshooting

Find answers to the most common headset questions.

Table 6-1 Troubleshooting

Safety Warnings

Safety Instructions

Before using the HP product, read all operating and safety instructions to reduce the risk of fire, electric shock, personal injury, and property damage. The operating temperature and storage/charging temperature range is 10 °C to 40 °C.

• Use only HP-branded products and accessories that are intended for use with this product.
• If skin irritation occurs after using the product, discontinue use and contact HP.
• CHILDREN. Never allow children to play with the product – small parts may present a choking hazard.
• Do not disassemble the product, as this may expose you to dangerous voltage or other hazards. Improper reassembly can cause electric shock or fire when the product is used again.
• If the product overheats or the outer casing, cable, or connector is damaged, unplug the product, discontinue use, and contact HP.
• Extremely loud volume or high acoustic pressure can lead to temporary or permanent hearing damage. Although there is no single sound setting that is suitable for everyone, you should always set the headset or earbuds to a moderate volume and avoid listening to loud sound for extended periods. The louder the sound, the sooner hearing damage may occur. You may encounter different sound volume levels when using the headset or earbuds with various devices. The device used and its settings affect the sound you hear. If you experience hearing problems, stop listening to the device through the headset or earbuds and have your hearing examined by a doctor. To protect your hearing, some medical professionals recommend the following:
  • Before putting on the headset or earbuds, set the volume control to a low level and listen to the sound at the lowest comfortable volume.
  • Do not turn up the volume to overcome ambient noise. If possible, use the headset or earbuds in a quiet environment with low ambient noise.
  • Limit the time you use the headset or earbuds at high volume.
  • Turn down the volume if you cannot hear people talking nearby because of the sound from the headset or earbuds.

Driving and Cycling

If you use a headset or earbuds while driving or cycling, familiarize yourself with local laws regarding mobile phone and headset use, and pay full attention and concentration to safe driving. If you use a headset or earbuds that cover both ears, your ability to hear other sounds will be reduced. In most areas, their use while operating a motor vehicle or bicycle is prohibited by law, as you may seriously endanger yourself and other traffic participants.

Earbuds

If earbuds/ear tips are included with this product, use them according to the included instructions. Do not force the earbuds/ear tips into the ear canal. If they become stuck in the ear canal, seek medical attention.

Power Adapter

Plug the wall adapter or charger into an outlet near the device that is easily accessible.

Battery Warnings for Wireless Products

• If your product has a built-in, non-removable battery, do not attempt to open the product or remove the battery, as this could cause injury or product damage. If your product uses removable batteries, use only HP-supplied batteries. Remove the battery immediately after it is discharged.
• Replace rechargeable batteries after three years or 300 charge cycles, whichever comes first.
• Do not dispose of the product or battery in a fire or leave it in a place with a temperature higher than 40 °C.
• Do not expose the battery to extremely high temperatures. This could cause an explosion or leakage of flammable liquid or gas.
• Do not open, deform, or damage the battery. It may contain corrosive materials that can cause eye or skin injury, and may be toxic if swallowed.
• Never put batteries in your mouth. If swallowed, seek medical attention or contact a poison control center. Swallowing can lead to burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion.
• Always store batteries in a location inaccessible to children.
• Prevent the battery or its holder from coming into contact with metal objects, such as keys or coins.
• RECYCLING: The product battery must be recycled or disposed of in accordance with regulations. Contact your local recycling center for information on removing and disposing of the battery in accordance with regulations.
• Use only the HP-supplied charger to charge the product and follow the included instructions. If the headset is intended to be charged using a mobile phone charger, use only phone chargers approved and supplied by your mobile phone manufacturer. Do not use the charger for any other purpose. Ensure the voltage matches the power source you intend to use.

Support

Need More Help?

Visit support.hp.com/poly

HP Inc.
1501 Page Mill Road
Palo Alto, CA 94304, U.S.A.
650-857-1501

HP REG 23010, 08028
Barcelona, Spain

HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom

台灣惠普資訊科技股份有限公司
臺北市南港區經貿二路66號10樓
電話: 02-37899900

RMN (Regulatory Model Number): C5200, C5200 USB-C, C5210T, C5220T