HP Blackwire 8225 Series Corded USB Headset User Manual

Overview

This manual provides task-based user information for the current product.

Legal Information

Copyright and License

© 2025, HP Development Company, L.P. Information in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP is not responsible for technical or editorial errors or omissions in this document.

Trademarks

All third-party trademarks belong to their respective owners.

Privacy Policy

HP complies with applicable data privacy and protection laws. When providing HP products and services, customer data is handled in a manner consistent with HP's privacy policy. See HP's privacy policy.

Open Source Software Used in This Product

This product contains open source software. You can obtain open source software from HP up to three (3) years after the delivery date of the applicable product or software for a fee no greater than HP's cost of shipping or distributing the software to you. Contact HP via email at ipgoopensourceinfo@hp.com for information about the software and the open source code used in this product.

Configuration and Software

Powering On and Configuring

Power on the headset by connecting it to your computer or mobile device.

[Diagram: USB-A/USB-C connector connecting to the headset and a computer.]

Loading Software

Download Poly Lens to get the most out of your device. For some phone programs, you must install Poly software to access device call control features (answer/end calls and mute microphone).

Note: Administrator privileges may be required to download the desktop application. If you do not have administrator privileges on the system, contact your system administrator.

Download the Poly Lens Desktop application at hp.com/lens-app.

Table 2-1 Poly Lens Supported Features

Updating Your Poly Device

You should update the firmware and software regularly to improve performance and add new features for your Poly device. Update the device using Poly Lens. Download at hp.com/lens-app.

Fit

Adjusting the Headband

Make the headband longer or shorter until it fits comfortably. The earcups should sit comfortably centered over your ears.

Positioning the Boom

The headset's microphone boom can be used on the left or right side. Rotate the boom so it is level with your mouth.

[Diagram: Rotating microphone boom.]

IMPORTANT: To prevent the boom from breaking, it should only be rotated 180° upwards and to the other side.

Adjusting the Boom

Adjust the microphone boom for optimal outgoing audio during a call. Gently bend the boom in or out until it is approximately two finger-widths from the corner of your mouth.

[Diagram: Bent microphone boom.]

Daily Use

Making/Answering/Ending Calls

Call control via the headset is a software feature and requires a compatible phone program. If you have not installed Poly Lens (hp.com/lens-app) or do not have a compatible phone program, first press the headset's call button. Then answer/end the call or dial using the phone program.

Answering or Ending a Call

Press the call button or use the phone program.

Making a Call

Use the phone program to make an outgoing call. Make calls with the phone program.

Redialing

Redial the last outgoing number. When not in an active call, double-press the call button to redial the last call.

Parking a Call

To park a call, press and hold the mute button [mute-icon] until you hear a beep or a voice prompt.

Volume

Listening Volume

Adjust the headset volume with the inline control. Press the volume up (+) or volume down (-) button.

Adjusting Headset Microphone Volume (Phone Program)

Make a test call with the phone program and use it to adjust the phone program volume and computer audio volume.

Microphone Mute

Mute the headset during a call to prevent others from hearing you. During an active call, press the Mute button on the inline control. Press the button again to unmute.

ANC (Active Noise Cancelling)

Active Noise Cancelling (ANC) reduces ambient noise and improves the quality of audio and music. Move the ANC slider to choose:

• Low: Recommended for offices
• High: Recommended for noisy environments

Connection Indicator

Indicator lights on the headset blink red to inform others that you are on a call. Manage settings in the Poly Lens Desktop Application.

Troubleshooting

Find solutions to improve your headset experience.

Safety Warnings

Safety Instructions

To reduce the risk of fire, electric shock, personal injury, and damage to the product, read all operating instructions and the following safety instructions before using your HP product. Operating, storage, and charging temperature is 10 °C to 40 °C.

• Use only HP products and accessories designed for use with this product.
• If your skin becomes irritated while using the product, discontinue use and contact HP.
• CHILDREN. Never let children play with the product. Small parts can be a choking hazard.
• Do not disassemble the product, as you may be exposed to high voltage or other risks. Improper reassembly can cause electric shock or fire when the product is used later.
• Unplug, stop using the product, and contact HP if the product overheats or if the cord or plug is damaged.
• High volume or high sound pressure levels can lead to temporary or permanent hearing damage. Although there is no specific volume setting that suits everyone, always keep the volume at a moderate level when using the headset/earphones. Also, avoid exposing yourself to high-volume sound for extended periods. The higher the volume, the shorter the time required before hearing can be damaged. You may experience variations in sound volume when using the headset/earphones with different devices. The device and its settings affect the sound volume you experience. If you experience hearing-related discomfort, discontinue use of the headset/earphones while listening to the device and have your hearing checked by a doctor. Some hearing experts suggest considering the following to protect yourself from hearing damage:
  1. Set the volume control to a low volume before placing the headset or earphones over your ears and use the lowest possible volume.
  2. Avoid turning up the volume to overcome a noisy environment. Where possible, use the headset or earphones in a quiet environment with low background noise.
  3. Limit the time you use the headset or earphones at high volume.
  4. Turn down the volume if the sound from the headset/earphones is so loud that you cannot hear people speaking near you.
• If you use the headset/earphones while driving, first check local legislation governing the use of mobile phones and headsets while driving. Ensure you concentrate on safe driving.
• If you use a headset/earphones that cover both ears, your ability to perceive other sounds is impaired. In many regions, it is illegal to use a headset/earphones while operating a motor vehicle or bicycle and can put you and others at risk.
• If the product contains earbuds/ear cushions, install and use them in accordance with the supplied instructions. Do not force the earbuds/ear cushions into the ear canal. If they get stuck in the ear canal, seek immediate medical attention.
• Connect the AC adapter or charger to an outlet near the equipment and that is easily accessible.

Battery Warnings for Wireless Products

• If the product has a built-in battery that cannot be replaced, do not attempt to open the product or remove the battery, as this may cause personal injury and/or damage to the product. If the product has a replaceable battery, use only the battery type supplied by HP. Remove a depleted battery immediately.
• Replace rechargeable batteries after three years or 300 charging cycles, whichever comes first.
• Do not dispose of the product or battery in a fire or in heat above 40 °C. Do not expose the battery to extremely high temperatures. This may result in an explosion or leakage of flammable liquid or gas.
• Ensure the battery is not opened, deformed, or damaged. It may contain corrosive substances that can damage eyes or skin and may be toxic if ingested.
• Never put batteries in your mouth. If a battery is swallowed, contact a doctor or poison control center. Swallowing a battery can lead to burns, perforation of soft tissues, and death. Severe burns can occur within two hours of ingestion.
• Always keep batteries out of the reach of children.
• Do not let the battery or its holder come into contact with metal objects, such as keys or coins.
• RECYCLING: You must recycle or dispose of the battery in this product. Contact your local recycling authority for information on proper battery disposal.
• Use only the supplied HP charger to charge the product and follow the supplied charging instructions. Alternatively, if your headset is designed for charging via a mobile phone charger, use only mobile phone chargers approved and supplied by the mobile phone manufacturer. Do not use the charger for any other purpose. Ensure that the mains voltage matches the voltage of the electrical outlet you intend to use.

Support

Need More Help?

Visit support.hp.com/poly.

HP Inc.

1501 Page Mill Road
Palo Alto, CA 94304, U.S.A.
650-857-1501

HP REG

23010, 08028
Barcelona, Spain

HP Inc UK Ltd

Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom

Taiwan HP Information Technology Co., Ltd.

No. 66, Section 2, Jingmao 2nd Road, Nangang District, Taipei City
Phone: 02-37899900

RMN (Regulatory Model Number): BW8225 USB-A, BW8225 USB-C, BW8225-M USB-A, BW8225-M USB-C