Renogy ONE Core User Manual
Model: RSHGWSN-W02W-G3
Version: A0
Date: December 31, 2024
Before Getting Started
This user manual provides important operation and maintenance instructions for the Renogy ONE Core (referred to as Core). Please read it carefully before operation and save it for future reference. Failure to observe instructions or precautions may result in electrical shock, serious injury, or death, or damage to the Renogy ONE Core, potentially rendering it inoperable.
- Renogy ensures the accuracy and applicability of information at the time of printing, subject to product improvements.
- Renogy is not liable for personal or property losses caused by improper installation or use.
- Renogy is not responsible for failures or injuries resulting from repairs by unqualified personnel or improper installation/operation.
- Illustrations are for demonstration purposes only and may differ slightly based on product revision or market region.
- Renogy reserves the right to change information without notice. For the latest manual, visit renogy.com.
Disclaimer
© 2024 Renogy. All rights reserved. RENOGY is a registered trademark of Renogy.
- All information is subject to copyright and intellectual property rights of Renogy and its licensors. Reproduction or copying in whole or part requires prior written permission.
- Unauthorized use of registered trademarks is strictly prohibited.
Online Manual
Access the Quick Guide and User Manual online.
General Information
Symbols Used
The following symbols highlight important information:
- ⚠️ WARNING: Indicates a potentially dangerous condition that could result in injury or death.
- ❗ CAUTION: Indicates a critical procedure for safe and proper installation and operation.
- ℹ️ NOTE: Indicates an important step or tip for optimal performance.
Introduction
Renogy ONE Core offers a comprehensive solution for energy monitoring and analysis, allowing users to monitor and analyze energy data locally via its built-in screen and remotely via the Renogy ONE Portal and DC Home app. It also features an RV leveling system for stability and acts as a smart home hub.
Key Features
- 24/7 Energy Analysis: Monitor and analyze energy data anytime.
- Worldwide Monitoring: Remote energy monitoring via ONE Connect 2.0.
- Built-in RV Leveling (Outside U.S.): Effortlessly adjust RV position for optimal stability.
- Smart Home Integration: Acts as a central hub for smart home appliances.
- Easy Installation: Simple setup ensuring the device is perfectly level.
- Over-the-Air (OTA) Updates: Stay updated with the latest features.
SKU
Product | SKU |
---|---|
RENOGY ONE Core | RSHGWSN-W02W-G3 |
The generation number is identified on the silkscreen on the back of the Renogy ONE Core.
How to Check the Core Model?
To check the model, remove the mounting base and inspect the silkscreen on the back of the Core. Different models like RSHGWSN-W02W-G1 and RSHGWSN-W02W-G3 may have different silkscreen designs depending on the market.
Get to Know RENOGY ONE Core
What's In the Box?
The package includes:
- Renogy ONE Core x 1
- Quick Guide x 1
- Mounting Screws (M3.5*14 mm) x 4 (1 extra)
- Power Cable (5 m) x 1
ℹ️ NOTE: Ensure all accessories are complete and undamaged.
Required Tools
Tools may be required for flush mounting on a wall:
- Phillips Screwdriver (#1)
- Insulation Tape
- Skill Saw
- Impact Drill with Hole Saw (2.17 in / 55 mm)
ℹ️ NOTE: You can use either a skill saw or an electric drill with a hole saw.
Product Overview
Front View: Features an LCD screen and an On/Off Button.
Rear View: Includes Mounting Holes, a Mounting Base, a Power Port, a Communication Port, a Bubble Level, and a Type-C Port.
System Setup
The Renogy ONE Core can be powered via the Power Port (8V to 35V DC) or the Type-C port (5V DC). Devices (RS-485 or CAN) can be connected via the Communication Port. Note that CAN devices are applicable to the RSHGWSN-W02W-G2 model and later.
Preparation
Installation Site and Environment
For proper RV leveling function, install the Core vertically to the RV floor with the screen facing front, rear, left, or right. RV leveling blocks are recommended during the leveling process.
- Install indoors, away from direct sunlight.
- Avoid exposure to flammable or harsh chemicals/vapors.
- Keep out of reach of children.
- Maintain ambient temperature between -4°F to 158°F (-20°C to 70°C).
- Maintain relative humidity between 0% and 95% without condensation.
- Keep away from metal objects by at least 200 mm (7.9 inches) for optimal wireless communication.
Checking Renogy ONE Core
Inspect the Core for visible damage (cracks, dents, deformation). Ensure connector contacts are clean, dry, and free of dirt/corrosion.
- Do not use if damaged.
- No serviceable parts inside; do not open, dismantle, repair, or modify.
- Use proper protective equipment and insulated tools during installation.
- Dispose of according to local, state, and federal laws and regulations.
Checking DC Power
Ensure the DC power supply is between 8V and 35V. Connecting to a source outside this range can cause failure or damage. Always confirm polarity before connecting and ensure the DC power is turned off.
Extend the Power Cable
If the included power cable is too short, use an extension cable (≥ 22 AWG). Confirm polarities before connecting. The extension cable should not exceed 10 meters (32.8 feet).
Steps:
- Cut the included power cable.
- Strip off some insulation.
- Strip insulation off the extension cable and connect it to the power cable.
- Tape over the cutoff areas.
How to Connect RS-485 Communication Devices (Optional)
Renogy ONE Core supports Bluetooth wireless communication and wired communication via RS-485 protocol.
- Bluetooth: No wiring required.
- RS-485: Requires wiring to energy devices.
Recommended Components: RJ45 Ethernet Cable (CAT5 or above), Renogy Communication Hub, Renogy BT-2 Bluetooth Module.
Connections:
- One Device: Connect via RJ45 Ethernet Cable to the RS-485 port.
- Multiple Devices (Wired): Connect via RJ45 Ethernet Cable to the Communication Hub, then to devices.
- Multiple Devices (Wireless): Connect via RJ45 Ethernet Cable to the BT-2 Bluetooth Module, then to devices.
ℹ️ NOTE: When using the Communication Hub with a BT-2 module, connect each device individually to the Core via the hub first, then reconnect all devices to the hub.
How to Connect to CAN Communication Devices (Optional)
This applies to RSHGWSN-W02W-G2 and later models. It enables communication with Renogy devices supporting CAN communication for safe operation, smart control, and remote monitoring.
Wiring: RV-C communication cables vary by network topology (backbone or daisy chain).
For technical support: Contact Renogy at renogy.com/contact-us/.
Connecting/Disconnecting LP16 Terminal Plug: Ensure vertical orientation towards the CAN1 Communication Port and press the snap until complete. Do not shake during the process.
Backbone Network: Requires 120Ω terminating resistors at both ends of the RV-C bus. If the RV-C bus lacks a built-in resistor, contact the RV manufacturer.
Daisy Chain Network: For RVs not integrated with RV-C buses. Connect devices in series using LP16 Plug (7-Pin) to RJ45 Communication Adapter Cables. Plug Terminator Plugs into free CAN ports on the first and last devices. Unplug the LP16 Terminator Plug from the first/last device and insert the adapter cables into other devices' communication ports. Connect the RJ45 connector to the Renogy ONE Core.
Recommended Accessories: Communication Cable (RJ45 Plug to Bare Drop Cable), Common Drop Tap, Communication Cable (LP16 Plug (7-Pin) to RJ45 Communication Adapter Cable), RJ45 Ethernet Cable.
ℹ️ NOTE: Drop cable length ≤ 19.6 ft (6 m), RV-C bus length ≤ 98.4 ft (30 m). Terminal block plug pinouts may vary by RV manufacturer.
Installation
Use the provided mounting templates or draw your own based on the dimensions for drilling holes.
Mounting Template #1 (Use an Impact Drill with a Hole Saw, 2.17 in / 55 mm)
This template shows a circular cut-out of 2.17 inches (55 mm) in diameter.
Mounting Template #2 (Use a Skill Saw)
This template shows an octagonal cut-out with dimensions of 2.17 inches (55 mm) across flats, with specific measurements for the corners and sides.
Installation Steps (Illustrated):
- Prepare the mounting location and template.
- Drill holes as per the template (Yellow Area for impact drill, Blue Area for skill saw).
- Attach the mounting base.
- Secure the Core to the mounting base using mounting screws.
- Connect the Power Cable (included) or Type-C Cable (optional) to the Core. Ensure correct polarity for the power cable (negative first, then positive).
- Connect the Communication Cable to the Core and relevant devices (CAN or RS-485).
- Adjust the Core's orientation if necessary (e.g., 45° tilt).
- Ensure the device clicks into place.
Configure Renogy ONE Core
Power On/Off
Long press the On/Off Button for 5 seconds to power the Core on or off.
Pairing with DC Home
Follow the startup wizard on the Core to pair it with the DC Home app. Alternatively, navigate to System > Pair with App on the Core. You may need to scan a QR code.
Add Devices
Renogy ONE Core can wirelessly connect to Renogy Bluetooth, Bluetooth mesh, and Zigbee devices. Ensure the Core's firmware is updated to the latest version before adding devices. The interface shows options to add devices, and connections can be made via Bluetooth, Zigbee, or internet.
RV Leveling
To enable RV leveling (outside the U.S.), install the Core vertically to the RV floor and use leveling blocks. Access RV Leveling via the menu and follow the wizard. Calibration is required each time the installation site changes.
Troubleshooting
Issue | Possible Cause | Solution |
---|---|---|
Power on failure | Reverse polarity contact | Check positive/negative polarities. |
Renogy ONE Core damaged | Contact customer service at renogy.com/contact-us/. | |
Failure to add devices or smart accessories | Device too far from Core | Move device closer (Bluetooth: ≤ 10m, Zigbee: ≤ 50m). |
Accessories connected to other devices | Reset accessories and redo adding. Refer to specific accessory manuals. | |
Incompatible device/accessory | Use Renogy devices and smart accessories. | |
Wi-Fi connection failure | Unsupported Wi-Fi frequency band | Ensure router uses 2.4 GHz or 5 GHz. |
WPA3 encryption | Disable WPA3 encryption on the router. | |
Wrong password | Enter correct Wi-Fi SSID and password. | |
Signal shielding | Remove metal objects near Core/router. | |
BT-1 or BT-2 communication failure | Unstable communication quality | Unplug and replug BT module; redo scanning if necessary. |
Laggy and unresponsive operations on the LCD | Improper power supply | Check voltage (8-35V DC for Power Port, 5V DC for Type-C) and stability. |
Failure to find Bluetooth devices | Bluetooth device powered off | Power on the Bluetooth device. |
Device paired with DC Home app | Unpair from app, then redo pairing on Core. | |
Bluetooth on device turned off | Turn on Bluetooth on the device. | |
Inaccurate or delayed RV level data on both the Core and DC Home | RV not parked on a level surface during installation | Park on a level surface and redo RV leveling. |
Bubble level not centered | Reposition base to center bubble before leveling. | |
Sensor affected by environmental factors (temperature) | Install in a well-ventilated location. | |
Inaccurate or delayed RV leveling data on DC Home | Core too far from phone or obstacles affecting Bluetooth | Ensure no metal objects nearby; reinstall within 10m of driver's cabin. |
Interoperability Matrix
This table lists products compatible with Renogy ONE Core, categorized by connection type.
With a Built-in Bluetooth Module
Product | SKU |
---|---|
REGO 12V 400Ah Lithium Iron Phosphate Battery | RBT12400LFPL-SHBT |
REGO 12V 60A MPPT Solar Charge Controller | RCC60REGO |
REGO 12V 60A DC-DC Battery Charger | RCB1260DO-100506PR |
REGO 12V 3000W Pure Sine Wave Inverter Charger w/ LCD Display | RIV1230RCL-1SS |
12V 100Ah Lithium Iron Phosphate Battery w/ Bluetooth | RBT100LFP12-BT |
12V 200Ah Lithium Iron Phosphate Battery w/ Bluetooth | RBT200LFP12-BT |
Renogy Battery Shunt 300 | RSHST-B02P300-G1 |
12V/24V 50A IP67 Dual Input DC-DC On-Board with MPPT Battery Charger | RBC2125DS-21W |
12V/24V/36V/48V 30A MPPT Solar Charge Controller | RCC30REGO |
Smart Distribution Box | RSHCB-C02 |
Control Panel | RSHCP-C02W01 |
CAN (RSHGWSN-W02W-G2 and later)
Product | SKU |
---|---|
REGO 12V 400Ah Lithium Iron Phosphate Battery | RBT12400LFPL-SHBT |
REGO 12V 60A MPPT Solar Charge Controller | RCC60REGO |
REGO 12V 60A DC-DC Battery Charger | RCB1260DO-100506PR |
REGO 12V 3000W Pure Sine Wave Inverter Charger w/ LCD Display | RIV1230RCL-1SS |
When Connected to a BT-1 Module
Product | SKU |
---|---|
Adventurer Li- 30A PWM Flush Mount Charge Controller w/ LCD Display | RNG-CTRL-ADV30-LI |
Wanderer 10A PWM Charge Controller | RNG-CTRL-WND10 |
Wanderer Li 30A PWM Charge Controller | RNG-CTRL-WND30-LI |
Rover Li 20 Amp MPPT Solar Charge Controller | RNG-CTRL-RVR20 |
Rover Li 30 Amp MPPT Solar Charge Controller | RNG-CTRL-RVR30 |
Rover Li 40 Amp MPPT Solar Charge Controller | RNG-CTRL-RVR40 |
400 Watt 12 Volt Solar RV Kit | RNG-KIT-RV400D-ADV30 |
600W 12V/24V Monocrystalline Solar Premium Kit w/Rover 60A Charger Controller | RKIT600DPM-RVR60 |
800W 12V/24V Monocrystalline Solar Premium Kit w/Rover 60A Charger Controller | RKIT800DPM-RVR60 |
New 400 Watt 12 Volt Solar Premium Kit | RNG-KIT-PREMIUM400D-RVR40 |
When Connected to a BT-2 Module
Product | SKU |
---|---|
Rover Elite 20A MPPT Solar Charge Controller | RCC20RVRE |
Rover Elite 40A MPPT Solar Charge Controller | RCC40RVRE |
36V/48V Rover Boost 10A MPPT Solar Charge Controller | RCC10RVRB |
48V 3500W Solar Inverter Charger | RIV4835CSH1S |
DCC30S 12V 30A Dual Input DC-DC On-Board Battery Charger with MPPT | RBC30D1S |
DCC30S 12V 50A Dual Input DC-DC On-Board Battery Charger with MPPT | RBC50D1S |
1000W 12V Pure Sine Wave Inverter with Power Saving Mode (New Edition) | R-INVT-PGH1-10111S |
2000W 12V Pure Sine Wave Inverter with Power Saving Mode (New Edition) | R-INVT-PGH1-20111S |
48V 50Ah Smart Lithium Iron Phosphate Battery | RBT50LFP48S |
12V 100Ah Smart Lithium Iron Phosphate Battery w/ Self-Heating Function | RBT100LFP12SH |
12V 100Ah Smart Lithium Iron Phosphate Battery (back-order) | RBT100LFP12S |
LYCAN 5000 Power Box | RPB48350A-48LFPA12S |
REGO 12V 35A AC-DC Battery Charger | RACC35A1W |
When Connected to a BT-1 or BT-2 Module
Product | SKU |
---|---|
Rover 60 Amp MPPT Solar Charge Controller | RNG-CTRL-RVR60 |
Rover 100 Amp MPPT Solar Charge Controller | RNG-CTRL-RVR100 |
RS-485
Product | SKU |
---|---|
12V 30A Dual Battery Charging 100W Solar Flex Bundle | RKIT100DB-30D1S |
12V 50A Dual Battery Charging 200W Solar Flex Bundle | RKIT200DB-50D1S |
350 Watt Solar Flexible Kit | RKIT350DB-RVRE40 |
Zigbee
Product | SKU |
---|---|
Motion Sensor | RSHMSZ03P-US |
Door & Window Sensor | RSHDWZ03P-US |
Smart Plug | RSHPGZ01P-US |
Smart Relay | RSHSRZ02P-US |
ℹ️ NOTE: For the latest compatible products, visit renogy.com/renogy-one-core/.
FAQ
What are the differences between Renogy ONE Core and Renogy ONE M1?
The Renogy ONE Core can function as a power monitor when connected to Renogy batteries supporting Bluetooth or RS-485.
Does Renogy ONE Core support RV-C communication?
Renogy ONE Core comes in two models: RSHGWSN-W02W-G1 (no CAN) and RSHGWSN-W02W-G2 (supports CAN).
How can I check the RV leveling status?
Check locally on the Core or remotely on the DC Home app when paired via Bluetooth.
What is the operational altitude range for the Renogy ONE Core?
It operates normally below 5000 meters.
Does Renogy ONE Core come with a shunt?
No, it does not. Visit renogy.com for updates.
Does Renogy ONE Core support 5 GHz Wi-Fi network?
Yes, it supports both 2.4 GHz and 5 GHz Wi-Fi bands.
Does Renogy ONE Core support WPA3 encrypted Wi-Fi networks?
No, it does not support WPA3.
Is Renogy ONE Core compatible with third-party Zigbee 3.0 devices?
Compatibility with third-party Zigbee 3.0 devices is not guaranteed. Renogy recommends using authorized smart accessories like Smart Plug, Motion Sensor, Door & Window Sensor, and Smart Relay.
Do the configured smart scenes in Renogy ONE Core still work when it is offline?
Yes, configured smart scenes work offline as the configuration is saved within the system. The Core can still communicate with and control smart accessories through Zigbee 3.0.
What kind of power systems can Renogy ONE Core work with?
It can be supplied by 5V DC via Type-C or 8V to 35V DC via the power cable. For energy monitoring, it supports devices rated at 12V DC or 24V DC.
How long will Renogy ONE Core store the data locally?
It can store data locally for 30 days.
How to install Renogy ONE Core on a table?
If supplied by a Type-C cable, place it on a table, possibly using the package box.
What are the leveling requirements for the initial installation of Renogy ONE Core in an RV?
Park the RV on a level surface and ensure the Core's bubble level is centered during installation for proper leveling and optimal performance.
Is it normal for the RV leveling data in Renogy ONE Core to have minor fluctuations when the vehicle's engine is running but the vehicle is not moving?
Yes, this is due to the 6-axis sensor detecting engine vibrations. Slight variations are normal if they do not affect overall calibration accuracy.
Dimensions and Specifications
Dimensions
The Renogy ONE Core has dimensions of approximately 4.17 x 4.17 x 1.05 inches (106 x 106 x 26.6 mm). Dimension tolerance is ±0.5 mm (0.2 in).
Technical Specifications
Specification | Details |
---|---|
Product Name | Renogy ONE Core |
Model Name | RSHGWSN-W02W-G3 |
Operating Voltage | Power Port: 8V to 35V DC (Typical 12V) USB Type-C: 5V DC |
Power Consumption at 12 V | Operating, Wi-Fi On, 100% illumination: 3.2 W Operating, Wi-Fi On, 50% illumination: 2.4 W Operating, Wi-Fi On, 0% illumination: 1.9 W Screen off, Wi-Fi Off, logs still active: 1.5 W |
Power Consumption at 5 V | Operating, Wi-Fi On, 100% illumination: 2.9 W Operating, Wi-Fi On, 50% illumination: 2.3 W Operating, Wi-Fi On, 0% illumination: 1.7 W Screen off, Wi-Fi Off, logs still active: 1.3 W |
Communication | Wi-Fi (IEEE 802.11b/g/n 2.4 GHz and 5 GHz) Bluetooth LE and Bluetooth Mesh Zigbee 3.0 (IEEE 802.15.4) RS-485 CAN |
Touch Screen | 4 in (480 x 480p) |
Operating Temperature | -4°F to 158°F (-20°C to 70°C) |
Operating Humidity | 0% to 95% RH |
Operating Altitude | Less than 16,404 ft (5000m) |
Installation | Flush mounting |
Dimensions | 4.17 x 4.17 x 1.05 in (106 x 106 x 26.6 mm) |
Weight | 0.28 lb (128g) |
Certifications | CE, FCC, RoHS, TSCA, BQB, RCM, and IC-ID |
Warranty | 2 years |
Maintenance
Inspection
Regular inspection is recommended for optimal performance:
- Check appearance for cleanliness and dryness.
- Ensure installation in a clean, dry, ventilated area.
- Check cables for damage or wear.
- Ensure connectors are firm and check for loose, damaged, or burnt connections.
- Verify Battery and Fault indicators are normal.
- Check for corrosion, insulation damage, or discoloration from overheating/burning.
⚠️ Risk of electric shock! Ensure power is off before touching terminals.
ℹ️ NOTE: Apply dielectric grease to connector contacts periodically to repel moisture and prevent corrosion.
Cleaning
Follow these steps for regular cleaning:
- Shut down Renogy ONE Core. Disconnect power if cleaning the interior.
- Wipe housing and contacts with a damp cloth or non-metallic brush. Use household cleaner if needed.
- Dry thoroughly with a clean cloth.
- Ensure the device is completely dry before reconnecting.
Storage
For proper storage:
- Disconnect all connected cables.
- Apply dielectric grease to connector contacts for moisture protection and corrosion prevention.
Emergency Responses
In case of threat to health or safety:
- Immediately contact the fire department or relevant emergency response team.
- Notify affected people and ensure evacuation.
⚠️ Perform suggested actions only if safe.
Fire
- Disconnect all cables.
- Extinguish fire with CO2 or ABC extinguisher. Water can be used if other extinguishers are unavailable.
⚠️ Do not use type D (flammable metal) fire extinguishers.
Flooding
- If submerged, stay away from water.
- Disconnect all cables.
Smell
- Disconnect all cables.
- Ensure nothing is in contact with the Core.
- Ventilate the room.
Noise
- Disconnect all cables.
- Ensure no foreign objects are stuck in the Core connector.
Renogy Support
For inaccuracies or omissions, visit renogy.com/support/downloads or contact contentservice@renogy.com.
Explore solar systems at the Renogy Learning Center: renogy.com/learning-center.
For technical questions in the U.S., contact support via renogy.com/contact-us or call 1(909)2877111.
Technical support outside the U.S.:
- Canada: ca.renogy.com
- China: www.renogy.cn
- Australia: au.renogy.com
- Japan: jp.renogy.com
- Germany: de.renogy.com
- Other Europe: eu.renogy.com
- United Kingdom: uk.renogy.com
FCC & RSS
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) it may not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation. Warning: Unauthorized modifications may void the user's authority to operate the equipment. This equipment complies with Class B digital device limits designed to provide reasonable protection against harmful interference in residential installations. If interference occurs, try measures like reorienting the antenna, increasing separation, using a different circuit, or consulting a dealer/technician.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits for uncontrolled environments. It should be installed and operated with a minimum distance of 20cm between the radiator and your body.
RSS Standard
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to two conditions: (1) it may not cause interference, and (2) it must accept any interference. The device complies with RF exposure guidelines; Canadian users can obtain RF exposure and compliance information. Minimum distance from body is 20cm.
Privacy Policy
This policy outlines Renogy's practices regarding the collection, use, and disclosure of personal data when using the Renogy ONE Service. By using the Service, you agree to the collection and use of information as per this policy.
Definitions
- Service: Central control panel for Renogy ONE system, enabling control, connection of energy devices, and data synchronization.
- Personal Data: Identifiable information about a living individual.
- Usage Data: Automatically collected data like IP address, access information, power usage, logs.
- Data Controller: Determines purposes and manner of personal data processing (Renogy).
- Data Processors (Service Providers): Process data on behalf of the Data Controller.
- Data Subject (User): Any living individual using the Service.
Information Collection and Use
Renogy collects various information to provide and improve the Service. Personal Data may include email address, name, and address. This data may be used for newsletters and promotional materials; users can opt out.
Usage Data
Includes IP address, access information, power usage, sensor history, user logs, and device identifiers.
Location Data
May be collected with permission to provide and improve Service features. Location services can be enabled/disabled via device settings.
Use of Data
Renogy uses data to provide/maintain the Service, notify about changes, enable interactive features, provide customer support, gather analysis, monitor usage, address technical issues, and send relevant news/offers.
Legal Basis for Processing Personal Data (GDPR)
For EEA, UK, or Swiss residents, Renogy processes data based on contract performance, consent, legitimate interests, or legal compliance.
Retention of Data
Personal Data is retained only as long as necessary for stated purposes, legal obligations, dispute resolution, or policy enforcement. Usage Data is retained for shorter periods unless needed for security, functionality, or legal obligations.
Transfer of Data
Information may be transferred to and maintained on computers outside your jurisdiction. Data transferred to the U.S. is processed there. Renogy ensures data is treated securely and in accordance with the policy.
Disclosure of Data
Personal Data may be disclosed by law or in response to valid requests by public authorities. Renogy may disclose data to comply with legal obligations, protect rights/property, prevent wrongdoing, ensure safety, or protect against liability.
Security of Data
While Renogy uses commercially acceptable means to protect data, absolute security cannot be guaranteed.
Your Data Protection Rights (GDPR)
Residents of EEA, UK, or Switzerland have rights to access, rectify, object to processing, restrict processing, data portability, erasure, and withdraw consent. Requests may require identity verification. You have the right to complain to a Data Protection Authority.
Your Privacy Rights (CCPA)
California residents have rights to know what personal information is collected and shared, request deletion (with exceptions), and receive timely responses. Non-discrimination is assured. Data collected in the last 12 months may include identifiers (name, email, IP) and internet activity. Personal information may be shared with third parties for business purposes under agreement.
For questions or to exercise rights, contact support@renogy.com.
Service Providers
Third parties may be employed to facilitate the Service, perform services on Renogy's behalf, or assist in analysis. They have access to Personal Data only for these tasks and are obligated to maintain confidentiality.
Analytics
Third-party Service Providers may be used to monitor and analyze Service usage.
Changes to This Privacy Policy
The Privacy Policy may be updated. Changes will be posted on this page and notified via email or prominent notice. Review the policy periodically.
Contact Us
For questions about this Privacy Policy, contact Renogy via renogy.com/contact-us.
Renogy Empowered
Renogy aims to empower people globally through education and distribution of DIY-friendly renewable energy solutions, promoting sustainable living and energy independence. Their solar products help minimize carbon footprints.
Live Sustainably with Renogy
A 1kW solar energy system can save significant resources monthly, such as 170 pounds of coal, 300 pounds of CO2, and 105 gallons of water.
Renogy Power PLUS
Renogy Power Plus connects users with solar energy innovations, allows sharing experiences, and fosters community engagement.
Follow Renogy on YouTube (@Renogy Solar), Instagram (@renogyofficial), and Facebook (@Renogy).
Manufacturer Information
Renogy reserves the right to change manual contents without notice.
Manufacturer: RENOGY New Energy Co.,Ltd
Address: No.66, East Ningbo Road Room 624-625 Taicang German Overseas Students Pioneer Park JiangSu 215000 CN
EC REP: eVatmaster Consulting GmbH, Battinastr. 30, 60325 Frankfurt am Main, Germany (contact@evatmaster.com)
UK REP: EVATOST CONSULTING LTD, Office 101 32 Threadneedle Street, London, United Kingdom, EC2R 8AY (contact@evatost.com)
Website: RENOGY.COM
Certifications: FC, CE, RoHS, IC-ID
FCC ID: 2ANPBGWSN-W03W
IC: 23590-RSHGWSNW03W