Mcombo Wooden Dog Crate User Manual
Model: 6012-1567
Table of Contents
Product Precautions
- Read and follow the information in the user's manual.
- Please keep kids away from small components to ensure safety.
- Please ventilate before use.
- Please note that the wood is not chew-proof.
- Please clean up water stains and pet excrement in time.
- Do not place overweight items.
- Please handle wood and other accessories properly.
Disclaimer
Mcombo requests that users read this manual completely before assembling and operating the new item. Mcombo is not responsible for any damage or injury incurred due to improper or unsafe use of the item. Mcombo specifically disclaims responsibility for any bodily injury or property damage that may occur during any use that does not comply with applicable federal, state, or local laws or ordinances. Please keep this manual for future reference.
Installation Preparation
- Please prepare a carpet or mat to protect your floor. You need to spread out all the accessories.
- Please prepare a pair of gloves to avoid being scratched by sharp wooden saw-dust that may occur during installation.
- Please open all the boxes to check that the accessories are complete and in good condition (Refer to the accessories list on page 4).
- The box contains some small components; please place them properly before installation to keep them away from children and ensure safety.
- If you need to use power tools to install this product, please set the speed to low speed in advance. Due to the characteristics of wood products, the use of high speed during installation is likely to damage the wood.
- When installing, please align all the holes and do not tighten all the screws first, otherwise, it may make the installation difficult.
Visual Description: Two figures are standing next to a pile of wooden planks and a box, indicating preparation for assembly.
Accessories List
The following parts are included in the package:
| Part | Description | Quantity |
|---|---|---|
| 1 | 403*600mm wooden panel | 1 |
| 2 | 250*600mm wooden panel | 1 |
| 3 | 250*600mm wooden panel | 1 |
| 4 | 555*600mm wooden panel | 1 |
| 5 | 535*600mm wooden panel | 1 |
| 6 | 600*600mm wooden panel | 1 |
| 7 | 510*510mm wooden panel | 1 |
| 8 | 250*34mm wooden piece | 1 |
| E | Hardware (hinges, etc.) | 1 PC |
| A | Screws (3.5*40mm) | 15+2 PCS |
| B | Screws (3.0*38mm) | 4+2 PCS |
| C | Screws (3.5*45mm) | 3+2 PCS |
| D | Screws (3.0*16mm) | 4+2 PCS |
Kindly Note:
- Please check the quantity of all parts before installing the product.
- Please do not tighten the screws before completing all the installation steps.
Q: Is there any broken or missing part?
A: If yes, please feel free to contact Mcombo customer service (see page 10) for assistance.
Installation Instruction
Q: How to solve the hole misalignment?
A: Please do not tighten all the screws until aligning all the holes.
Step 1
Visual Description: Two side panels (labeled 4 and 5) are joined together using screws (A x 3). Panel 4 is used once, and panel 5 is used once.
Parts used: 4 x 1, 5 x 1, A x 3
Step 2
Visual Description: A back panel (labeled 3) is attached to the assembled side panels using screws (A x 3). Another side panel (labeled 2) is also attached using screws (A x 3). Panel 2 is used once, and panel 3 is used once.
Parts used: 2 x 1, 3 x 1, A x 6
Step 3
Visual Description: The front gate panel (labeled 1) is attached to the structure using screws (A x 3). Panel 1 is used once.
Parts used: 1 x 1, A x 6
Step 4
Visual Description: The top panel (labeled 7) is placed on the assembled structure. Screws (C x 3) and part 8 are used to secure it.
Parts used: 7 x 1, 8 x 1, C x 3
Step 5
Visual Description: Two top panels (labeled 6) are attached to the top of the crate using screws (B x 4). Panel 6 is used once.
Parts used: 6 x 1, B x 4
Step 6
Visual Description: The door hinges (part E) are attached to the door and the crate using screws (D x 4). The door is now functional.
Parts used: D x 4, E x 1
Warranty
| Item | Warranty Period |
|---|---|
| Wood | 1 Year |
| Hardware | 6 Months |
Limitations Applicable to All Warranties
All warranties begin on the date of delivery. All warranties are to the original purchaser from MCOMBO /EXACME ONLY.
Mcombo will replace defective parts or send a replacement item provided that the warranty parts have not been subjected to misuse, abuse, or improper service by the consumer (e.g., damaged parts). Exclusions include components with damage caused by: contamination; abuse, misuse, accident, or negligence; commercial use or use other than normal; improper operation, maintenance, or storage.
Mcombo will pay standard shipping rates on all warranted parts for the first year. Replacement parts can be purchased at a discount price if the item is out of the warranty policy.
Return/Replacement Policy
MCOMBO: All items come with a 30-day return/replace policy. During this time, Mcombo will cover the shipping cost of return and replacement for a defective and damaged item, and provide pre-paid return labels or pick-up service.
Note: Please disassemble the item before you return it, otherwise, there will be a huge cost as oversized and it could even exceed your order amount. Please do not purchase return labels for a damaged defective item by yourself.
If you have any problem returning the item, please contact Mcombo immediately for assistance.
Mcombo is not responsible for returns due to customer mistake or change of mind, but can assist customers in returning items.
Note: The customer is responsible for freight costs unless the item is defective. Items returned due to refused delivery by the customer or deemed undeliverable by freight carrier are subject to a 20% restocking fee.
Mcombo Customer Center
If you have any questions or suggestions, please contact Mcombo customer service. Mcombo aims to ensure customer satisfaction.
- Phone: 1-323-597-1109 (Monday-Friday 9:00 AM - 5:00 PM)
- Email: sales@mcombo.com (Respond within 24 hours)
- Address: Newacme, 3980 Premier Ave, Memphis, TN, 38118
How to Solve Product Problems
To efficiently solve any product issues, please provide the following information when contacting Mcombo:
- Order number
- Part number of the defective/missing part
- Quantity of the issue parts
- Pictures of the issue
This information will help Mcombo assist you quickly. Please rest assured, you will receive a reply within 24 hours.
