Poly Manuals & User Guides

Poly is a global communications company that powers human connection and collaboration. Born from the merger of audio pioneer Plantronics and video conferencing leader Polycom, and now a part of HP, Poly combines legendary audio expertise with powerful video and conferencing capabilities to overcome distractions and distance.

The brand offers a comprehensive portfolio of solutions, including enterprise-grade headsets, video conferencing bars, smart speakerphones, and desktop phones designed for the hybrid workplace. Whether in the office, at home, or on the go, Poly's technology ensures that users can hear, see, and work with clarity and confidence. Their products integrate seamlessly with major platforms like Zoom and Microsoft Teams, providing professional-grade experiences for businesses and individuals alike.

• How do I pair my Poly Voyager headset via Bluetooth?

  To pair most Poly Voyager headsets, turn the headset on and slide/hold the power switch towards the Bluetooth icon until the LEDs flash red and blue. Then, select the headset from your device's Bluetooth menu.

• Where can I find software for my Poly device?

  Poly recommends using the Poly Lens Desktop App (formerly Plantronics Hub) to configure settings, update firmware, and manage your personal video and audio devices.

• Does Poly provide support for older Plantronics/Polycom products?

  Yes, as the merged entity of Plantronics and Polycom (now under HP), Poly provides support and documentation for legacy products through the HP Support portal and Poly Documentation Library.

• How do I reset my Poly IP phone to factory settings?

  Factory reset methods vary by model. Generally, you can reset via the 'Settings' menu under 'Advanced' or 'Administration' using the device password, or by pressing a specific key combination during reboot. Consult your specific model's user guide below.

• What is the default password for Poly phones?

  The default administrative password for many Poly (and Polycom) phones is often '456' or 'admin', but this may be changed by your system administrator or service provider.