Poly Voyager Free 20 True Wireless Earbuds User Manual

Introduction

The Poly Voyager Free 20 True Wireless Earbuds are designed to provide a superior audio experience with adaptive active noise cancellation (ANC), AI-enhanced audio for clear calls, and personalized comfort. These earbuds are compatible with PC and mobile devices, offering seamless connectivity and extended listening times.

Image: Poly Voyager Free 20 earbuds and charging case, illustrating pure sound and reduced noise.

What's in the Box

• Headset (Earbuds)
• Charge case
• Extra small, small, medium, and large silicone ear tips
• USB-C charging cable
• User Manual

Image: The Poly Voyager Free 20 package contents, showing the earbuds, charging case, various ear tip sizes, and a USB-C charging cable.

Setup

1. Charging the Earbuds and Case

Before first use, fully charge the earbuds and charging case. Connect the provided USB-C cable to the charging case and a power source. The case supports Qi wireless charging for convenience.

• Charging Time: The charging case can fully charge in approximately 10 minutes for quick power.
• Battery Life: Earbuds provide up to 8 hours of listening time. The charging case extends total listening time up to 28 hours.

Image: Poly Voyager Free 20 earbuds resting in their open charging case.

2. Pairing with Devices

The Voyager Free 20 earbuds feature multipoint connectivity, allowing you to pair with two devices simultaneously and switch between them seamlessly.

1. Open the charging case. The earbuds will automatically enter pairing mode.
2. On your device (PC, mobile), go to Bluetooth settings and select "Poly Voyager Free 20" from the list of available devices.
3. Follow any on-screen prompts to complete the pairing process.

3. Fitting the Earbuds

Optimal fit is crucial for sound quality and comfort. The earbuds come with four ear tip sizes (Extra Small, Small, Medium, Large) to ensure a personalized fit.

1. Select the ear tip size that provides a snug and comfortable seal in your ear canal.
2. Gently insert the earbud into your ear and twist slightly until it feels secure.
3. Test different sizes to find the best fit for both ears.

Image: A visual guide to the Poly Voyager Free 20 components, highlighting the earbuds, charging case, and the four included ear tip sizes for personalized comfort.

Operating Instructions

1. Controls

The Poly Voyager Free 20 earbuds feature a single multi-function button on each earbud, with controls mirrored on both sides for ease of use. These are touch controls.

• Play/Pause: Single tap on either earbud.
• Next Track: Double tap on the right earbud.
• Previous Track: Double tap on the left earbud.
• Answer/End Call: Single tap on either earbud.
• Reject Call: Press and hold on either earbud.
• Mute/Unmute: Single tap during an active call.
• Activate Voice Assistant: Triple tap on either earbud.

2. Adaptive Active Noise Cancellation (ANC)

Adaptive ANC automatically adjusts to your environment, reducing unwanted background noise for focused listening during music playback or calls.

Image: A woman wearing Poly Voyager Free 20 earbuds, engaged in an activity, demonstrating the effectiveness of noise cancellation in tuning out distractions.

3. AI Noise Reduction for Calls

The earbuds feature six noise-canceling microphones combined with AI noise reduction technology to ensure your voice is clear during calls, minimizing background distractions for the listener.

Image: A woman wearing Poly Voyager Free 20 earbuds while using a smartphone outdoors, emphasizing the clear call quality provided by AI noise reduction.

4. Poly Lens Mobile App

Customize your earbuds and optimize your listening and calling experiences using the Poly Lens mobile app. The app allows for personalized settings, firmware updates, and fit adjustments.

Image: A laptop and a smartphone both displaying the Poly Lens mobile app, demonstrating how users can customize their earbuds for optimal music and call experiences.

Maintenance

1. Cleaning

Regular cleaning helps maintain optimal performance and hygiene.

• Gently wipe the earbuds and charging case with a soft, dry, lint-free cloth.
• Remove ear tips and clean them with mild soap and water, then dry thoroughly before reattaching.
• Avoid using abrasive materials or harsh chemicals.

2. Dust and Water Resistance

The Poly Voyager Free 20 earbuds are IP56 dust- and water-resistant, protecting them from sweat and light splashes. This rating does not mean they are waterproof; do not submerge them in water.

Troubleshooting

• No Sound/Poor Sound Quality:
  Ensure earbuds are charged and properly seated in your ears. Check Bluetooth connection and device volume. Try re-pairing the earbuds.
• Connectivity Issues:
  Make sure Bluetooth is enabled on your device. Move closer to your device to avoid interference. Disconnect from other Bluetooth devices.
• Earbuds Not Charging:
  Verify the charging cable is securely connected to both the case and power source. Ensure the earbuds are correctly placed in the charging case. Clean charging contacts if necessary.
• Microphone Not Working:
  Check if the microphone is muted. Ensure the earbuds are selected as the audio input device in your computer or phone settings.

Specifications

Warranty and Support

The Poly Voyager Free 20 True Wireless Earbuds come with a 2-year manufacturer warranty. For technical support, troubleshooting, or further assistance, please refer to the Poly Lens mobile app or visit the official Poly support website.

For additional information and resources, you may also refer to the official product video: