Plantronics, now part of HP Poly, manufactures personal audio communications equipment including headsets, speakerphones, and gaming accessories.
Plantronics has long been a pioneer in audio communications, famous for lightweight headsets used in aviation, business, and daily life. In 2018, the company merged with Polycom to become Poly, which was subsequently acquired by HP in 2022.
The brand's legacy lives on through a wide range of products including the Blackwire, Savi, and Voyager headset families, as well as the RIG gaming series. Designed for superior clarity and comfort, Plantronics devices cater to enterprise unified communications, contact centers, and personal entertainment. Users can find drivers, software tools like Poly Lens, and product manuals via standard HP Poly support channels.
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If you cannot hear the caller, check your headset volume, ensure the device connectivity is secure, and verify that the correct audio output device is selected in your softphone or computer settings.
First, ensure the headset microphone is not muted (often indicated by a red LED on the inline controller or base). Check the microphone positioning to ensure it is near the corner of your mouth and adjust the input volume in your software settings.
For newer devices, download the Poly Lens Desktop App from poly.com/lens to manage settings and firmware updates. Older devices may require Plantronics Hub.
For many CS and Savi series models, simply dock the headset into the charging cradle while the base is idle to automatically subscribe (pair) them. The subscription LED will flash and then turn solid white on success.