Why are my NGTeco H400 motion sensors not pairing?
If your NGTeco H400 motion sensors are not pairing, you should follow these steps: Initiate Pairing: Slide off the cover of the motion sensor…
Manuals+ Q&A
NGTeco questions & answers
Browse answered questions about NGTeco, including setup, troubleshooting, compatibility and maintenance.
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Answered questions
How do I resolve the error 'The device is already associated and cannot be re-associated' on the NGTeco TC4 Fingerprint Time Clock?
The error message "The device is already associated and cannot be re-associated" typically occurs when the NGTeco TC4 (NG-TC4) has already been registered to…
As an Administrator on the NGTeco TC1, I cannot edit the user name or mode of login. How can I fix this?
If you are logged in as an Administrator on the NGTeco TC1 but are unable to edit user details directly on the device, it…
What should I do if I forgot my User ID for the NGTeco NG-K4 time clock and the screen is locked?
If you have forgotten your User ID or are locked out of the NGTeco NG-K4 device, you can typically resolve this through the NGTeco…
How do I reconnect my NGTeco TC4 time clock to Wi-Fi after changing my network password?
To reconnect your NGTeco TC4 to WiFi after changing your network password, you must use the NGTeco Office mobile application to update the device…
Why is my NGTeco AS10-Pro time clock not responding or recording individual employee attendance?
If your NGTeco AS10-Pro is not responding or failing to record attendance, please follow these troubleshooting steps based on the official manual: Perform a…
How do I register as an administrator for the NGTeco TC1-W time clock?
To register as an administrator for the NGTeco TC1-W, you must complete the setup through the NGTeco Office software or mobile application. Follow these…
How do I set the device language to French?
While the provided Quick Start Guide for the NGTeco K4 does not explicitly list the step-by-step menu path for language settings, NGTeco devices typically…
How do I factory reset the NGTeco K4 if the administrator is no longer available and the device is locked?
If your NGTeco K4 is locked because the administrator is no longer available, you generally have two options to regain access: Using the NGTeco…
How do I reset the NGTeco MB1 time clock or bypass the administrator password if the menu is locked?
If your NGTeco MB1 is locked because an administrator left without providing the password, you cannot perform a factory reset directly from the device…
Why does my NGTeco time clock say 'No more Space' after registering only 10 users?
The "No more Space" error on an NGTeco Time Clock typically refers to the storage capacity of the device's internal memory being full, though…
I recently purchased the NGTeco TC5. My store has irregular working hours rather than a fixed schedule. Is it possible to adjust or correct the clock-in and clock-out times in this case?
Yes, the NGTeco TC5 is designed to handle irregular attendance and allows for manual adjustments through the management software. Flexible Scheduling: The device supports…
I am trying to register two new employees to my NGTeco TC5, but the app keeps saying 'Please enable the registration device on the edit device page first.' How do I fix this?
The error message "please enable the registration device on the edit device page first" indicates that the NGTeco Office app has a security lock…
How can I unlock or modify the protected Excel attendance data imported from the NGTeco time clock?
The Excel reports generated by NGTeco time clocks are often protected to ensure data integrity for payroll purposes. If you are prompted for a…
How do I enable biometric facial recognition settings on the NGTeco TC5 Time Clock?
To enable and set up facial recognition (biometric authentication) on your NGTeco TC5, you must use the NGTeco Office mobile app or PC software…
How can I enable Biometric Compliance on the NGTeco TC5 Face Recognition Time Clock when I receive the error 'Biometric Compliance is disabled. Please enable it to proceed'?
The error message "Biometric Compliance is disabled" typically appears when the system requires administrative consent or a specific setting to be toggled within the…
Why does the NGTeco TC5 display the error 'Timesheet is already added to employee'?
The error message "Timesheet is already added to employee" typically occurs within the NGTeco Office app or software when you attempt to assign a…
Why am I getting the error 'The device has been bound and cannot be bound repeatedly' when trying to register my NGTeco TC5 to an organization?
The error message "The device has been bound and cannot be bound repeatedly" indicates that the NGTeco TC5 is already registered to an existing…
Why is my NGTeco H-N706F camera showing a black screen while connecting to my TV?
If your NGTeco H-N706F Smart Camera is stuck on a "connecting video" message with a black screen, it usually indicates a connectivity or bandwidth…
Can I connect the NGTeco H-N706F Smart Camera to a laptop?
The provided manual for the NGTeco H-N706F Smart Camera primarily focuses on setup and management via the NGTeco HOME App for mobile devices (iOS…
How do I connect the NGTeco H-N706F Smart Camera to a laptop or PC?
The NGTeco H-N706F Smart Camera is primarily designed for use with the NGTeco HOME App on mobile devices (iOS and Android). The provided manual…
How can I add face recognition to an existing user profile on the NGTeco TC1-N time clock if I have already registered fingerprints, without deleting the user and starting over?
To add face recognition to an existing user profile on your NGTeco TC1-N without deleting the user, you can update the verification modes through…
How can I access the configuration of my NGTeco Time Clock if I am an administrator but did not register my biometrics and the password is not working?
If you are locked out of the administrator settings on your NGTeco Time Clock (W2 model) because your password is not working and you…
Why am I getting an 'encrypted channel' connection failure when accessing my NVR kit remotely, even though it works locally?
The 'failed to connect an encrypted channel' error during remote access usually indicates a mismatch between the NVR's security settings and the mobile app's…