NGTECO Time Clock User Guide

NGTECO Time Clock

a close up of electronics

Components

diagram

diagram, engineering drawing

Installation

Step 1
Drill holes on the wall and fix the mounting plate as shown.
diagram

Step 2
Hold the device and fix the upper hooks to the mounting plate.

Step 3
After fixing, tighten the screw at the back of the device.

Enroll User’s Fingerprint

  • Place the finger flat and centered on the sensor surface.
  • Avoid angled/tilted position.
  • Place the finger consecutively until the success message appears.
    diagram
    Correct and Incorrect Finger position

Add a new User on Clock

  • Go to [Users] and then [Add User].
  • Select Enroll FP to enroll the fingerprint.
    graphical user interface
  • Similarly, select Enroll PWD to enroll the password.
  • Enter the First Name, Last Name of the user.
  • Set the user permission as Employee/Admin.
  • Press the Up/Down arrow key to navigate to the [Save] button, and press the <M/OK> key to save the data.

Setup Pay Period

  • Go to [Pay Period].
  • You can choose Weekly, Biweekly , Semi-monthly or Monthly pay period type according to the payroll policy.
  • The Time Report will be generated based on the selected pay period type.
    graphical user interface, application

Configure Attendance Rule

  • Go to [Rule].
  • Maximum Work Hours:
    Verifies if there is a missing punch when the total worked hours exceeds this value.
  • Day Cutoff Time:
    It is the time  that determines whether to count the worked hours to the previous day or next day
  • Duplicate Punch Interval:
    Avoids multiple attendance punches within the specified time

Enroll Users in Batch through USB

  • Go to [Users] then select [Upload Users].
  • Insert the USB drive to the clock, then select [Download Template File-1]. 
  • Add the user details to the to the template file ecuser.txt on PC and save.
    graphical user interface, text, application, chat or text message
  • Insert the USB drive back to the clock and select [Upload User File] on the same screen.
  • Then go to [User List], select the user and enroll the fingerprint.

Download Time Report

  • Insert the USB drive to the clock.
  • Go to [Time Report] and select the required time period.
    graphical user interface, application
  • Select the time format to be displayed on the report.
  • Press <M/OK> to download the report.
    table

Reset Date and Time

  • Go to [System], then select [Date and Time].
  • Set the Date,Time and the Format.
  • Enable Daylight Saving Time if required.
  • Press the <M/OK> key to save
    graphical user interface, application

Add Missing Punch

  • Go to [Time Data], then select [Add Missing Punch].
  • Select the user, then enter the punch date, time and state.
  • Navigate to [Confirm] and press <M/OK> to save.
    a screenshot of a cell phone

Backup User Data

  • Insert a USB drive to the clock.
  • Go to [Users] and then [Download users].
    When you need to recover the data, rename the downloaded file to ecuser.txt and upload it.

Delete Data

  • Go to [Data] and click [Delete All Data] to clean all the clock data.
  • Go to [Data] and click [Delete Attlog] to delete all the attendance data.
    graphical user interface, text, application, chat or text message

Upgrade Firmware

  • Initially, download the firmware from the website and save it the root folder of the USB drive.
  • Plug the USB drive to the clock.
  • Go to [Data] and then [Upgrade Firmware].
    graphical user interface, text, application, chat or text message
  • Restart the clock after upgrading the firmware.

Setup Wi-Fi manually

  • Go to [Comm.] then [Wi-Fi Manual Setup].
  • Select the required Wi-Fi connection.
  • Navigate to [Password] and then enter the correct password to connect with Wi-Fi.
  • Navigate to the [Confirm] button and press the <M/OK> key to save.

Setup Wi-Fi through USB

  • Go to [Comm.] then [Wi-Fi Setup by USB].
  • Open ecwifi.txt on PC , enter the Wi-Fi name(SSID)and Password then save.
    graphical user interface, text, application, chat or text message
  • Insert the USB drive to the clock then select [Download] to save the config file as ecwifi.txt.
  • Insert the USB drive back to the clock, then navigate to [Upload] on the same screen to upload the settings.

Download the Mobile App

Download the “NGTeco Time” App from the Google Play store or Apple store from your mobile device.

  • Connect your mobile to the same Wi-Fi network of the clock.
  • Go to [Comm.] then click [App Connection] to view the QR code.
    qr code
  • Open the Mobile App and press the icon to scan the QR code from the clock.
  • Then the mobile app connects to the clock automatically.
  • After successful connection, you can setup the clock options from the App.
    graphical user interface, application

Setup Pay Period and Attendance Rule from App

  • Go to Setup menu.
  • Set the Pay Period.
  • Set the Start Day of the week.
  • Set the Day Cutoff Time.
  • Set the Duplicate Punch Interval.
  • Set the Maximum Work Hours
  • Set the Time Format for report
  • Click Save & Sync to sync the settings to the clock.
    graphical user interface, application, Teams

Register users from App

  • Go to Users menu.
  • Click the Add User icon to add a new user.
  • The User ID can be autogenerated or manually assigned.
  • Enter the First Name, Last Name and Password.
  • Set the permission.
  • Click Save & Sync to sync the user details to the time clock.
  • Open User List on the clock to enroll user’s fingerprint from the clock.
    graphical user interface, application, Teams

Help and Support

For further details, scan the QR code from the Help menu from the device or package box to visit the online help center.

Website : www.ngteco.com
Email : ngtime@ngteco.com
Phone : (770) 800-2321
Support : https://cutt.ly/ngteco

qr code

https://www.ngteco.com
Copyright © 2020 NGTeco. All rights reserved.

Documents / Resources

PDF thumbnailTime Clock
User Guide · Time Clock, W2 Time Clock

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. Why does my unit states “No more Space” after registering 10 users?

    paresnipeso asks Why does my unit states "No more Space" after registering 10 users?
    Manuals+ clarified question
    Question

    Why does my NGTeco time clock say 'No more Space' after registering only 10 users?

    Answer

    The "No more Space" error on an NGTeco Time Clock typically refers to the storage capacity of the device's internal memory being full, though it is unusual for this to occur after only 10 users as most models (like the W2, TC2, or TC4) support between 100 and 500 users.

    To resolve this, please try the following steps:

    • Check Attendance Logs: The device may have reached its limit for attendance records (punches) rather than user profiles. Go to [Data] and select [Delete Attlog] to clear the attendance history. Note: Ensure you have downloaded your reports first, as this action cannot be undone.
    • Clear All Data: If the error persists, you can perform a factory reset or clear all data by going to [Data] and selecting [Delete All Data]. This will remove all users and logs, allowing you to start fresh.
    • Firmware Update: Ensure your device is running the latest software. You can download firmware from the NGTeco website, save it to a USB drive, and go to [Data] > [Upgrade Firmware].
    • Check User Capacity: While most models support many users, ensure you are not accidentally enrolling multiple fingerprints or passwords under the same user ID, which can consume memory faster.

    If the unit continues to report no space with only 10 users after a data wipe, there may be a hardware defect with the internal storage, and you should contact NGTeco support at (770) 800-2321.

    1. Hello, apparently you have to download the firmware from the page of it to correct the error. What if I don’t know how to install it, I’m seeing that. Cheers
      Hola al parecer tienes que descargar el firmware de la pagina de ello para corregir el error. Lo que si no se como se instala ando viendo eso. SAludos

      Luis asks <em>Hello, apparently you have to download the firmware from the page of it to correct the error. What if I don't know how to install it, I'm seeing that. Cheers<e/em>
      Hola al parecer tienes que descargar el firmware de la pagina de ello para corregir el error. Lo que si no se como se instala ando viendo eso. SAludos
      Manuals+ clarified question
      Question

      Why does my NGTeco time clock say 'No more Space' after registering only 10 users?

      Answer

      Hello, apparently you have to download the firmware from the page of it to correct the error. What if I don't know how to install it, I'm seeing that. Cheers
      Hola al parecer tienes que descargar el firmware de la pagina de ello para corregir el error. Lo que si no se como se instala ando viendo eso. SAludos

  2. The Excel data imported to the computer is protected and cannot be modified.
    Please tell me the password for unlocking protection or how to unlock it. urgent!
    パソコンに取り込んだExcelデータが保護されているため修正できません。
    保護解除のパスワードまたは、解除方法を教えてください。 至急! 

    五十嵐 博之 asks <em>The Excel data imported to the computer is protected and cannot be modified.
    Please tell me the password for unlocking protection or how to unlock it. urgent!<e/em>
    パソコンに取り込んだExcelデータが保護されているため修正できません。
    保護解除のパスワードまたは、解除方法を教えてください。 至急! 
    Manuals+ clarified question
    Question

    How can I unlock or modify the protected Excel attendance data imported from the NGTeco time clock?

    Answer

    The Excel reports generated by NGTeco time clocks are often protected to ensure data integrity for payroll purposes. If you are prompted for a password to modify the sheet, please try the following standard solutions:

    • Default Password: Many NGTeco and similar biometric systems use 8888 or 1234 as a default protection password, though often these files are intended to be read-only to prevent tampering.
    • Save As: Try opening the file and using File > Save As to save it as a new Excel Workbook (.xlsx). This sometimes removes basic sheet protection.
    • Copy and Paste: Open the protected file, select all data (Ctrl+A), copy it (Ctrl+C), and paste it into a brand new, blank Excel spreadsheet. This allows you to edit the data in the new file.
    • Cloud/App Management: If you are using the NGTeco Office mobile app or cloud system, it is recommended to make corrections (such as adding missing punches) within the app or on the device itself before exporting the report. Refer to section 20 of your manual ("Add Missing Punch from App") to correct data at the source.

    If these steps do not work, you may contact NGTeco support directly at ngtime@ngteco.com or call (770) 800-2321 (Mon–Fri, 6 AM–6 PM EST) for specific administrative passwords related to your firmware version.

  3. Good morning
    I need to have access to the configuration and I can’t, I’m an administrator, but I didn’t register biometric and the password is NOT coming in…
    Can you help me please
    Bom dia
    preciso ter acesso a configuraçao e NAO consigo,sou administratora,porem NAO cadatratrei biometric e a senha NAO ta entrando…
    Conseguem mim ajudar por Gentileza

    Catucha asks <em>Good morning
    I need to have access to the configuration and I can't, I'm an administrator, but I didn't register biometric and the password is NOT coming in...
    Can you help me please
    Bom dia
    preciso ter acesso a configuraçao e NAO consigo,sou administratora,porem NAO cadatratrei biometric e a senha NAO ta entrando...
    Conseguem mim ajudar por Gentileza
    Manuals+ clarified question
    Question

    How can I access the configuration of my NGTeco Time Clock if I am an administrator but did not register my biometrics and the password is not working?

    Answer

    If you are locked out of the administrator settings on your NGTeco Time Clock (W2 model) because your password is not working and you have no registered fingerprint, you may need to use the mobile app or a USB reset method to regain access.

    • Try the NGTeco Time App: If the device was previously connected to the NGTeco Time mobile app, you can manage users and permissions directly from your phone. Go to the Users menu in the app, select your profile, and ensure your permission is set to Admin. You can also try to update your password or register your fingerprint via the app's sync features.
    • USB User Management: If you cannot access the menu at all, you can attempt to modify user permissions using a USB drive. According to the manual:
      1. Insert a USB drive into the clock.
      2. Go to Users and select Download users (if the device allows this without an admin login).
      3. On a PC, open the ecuser.txt file. You may be able to see or edit user levels here, though this usually requires existing admin access to initiate.
    • Contact Support: If the device is completely locked and the default passwords (if any were set) do not work, you should contact NGTeco technical support for a master reset procedure. You can reach them at (770) 800-2321 or via email at ngtime@ngteco.com.

Ask a Question

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