I recently purchased the NGTeco TC5. My store has irregular working hours rather than a fixed schedule. Is it possible to adjust or correct the clock-in and clock-out times in this case?

Yes, the NGTeco TC5 is designed to handle irregular attendance and allows for manual adjustments through the management software.Flexible Scheduling: The device supports "Advanced Customization Rules," which include flexible scheduling, part-time shifts, and night shifts. You can configure these within the NGTeco Office mobile app or PC software.Manual Adjustments: As an administrator, you can manage and edit attendance data. Through the NGTeco Office platform, you can view real-time data and generate exception reports to correct or adjust punch times if an employee misses a clock-in or has irregular hours.Setup: To manage these settings, ensure your device is connected to 2.4G WiFi and registered in the NGTeco Office app. Go to the "Shift Scheduling" or "Attendance Rules" section to set up flexible hours.Regarding your request for a phone call, please note that Manuals+ is an independent documentation hosting service and not the manufacturer. For direct technical support from NGTeco, you can contact their U.S.-based service team (Monday – Friday, 6 AM – 6 PM EST) via the contact information provided on your product packaging or the official NGTeco website.

I am trying to register two new employees to my NGTeco TC5, but the app keeps saying 'Please enable the registration device on the edit device page first.' How do I fix this?

The error message "please enable the registration device on the edit device page first" indicates that the NGTeco Office app has a security lock or a specific toggle that must be active to allow the hardware to accept new biometric (facial) enrollments.To resolve this, follow these steps in the NGTeco Office app:Open the app and go to the Devices or Device Management section.Select your TC5 device from the list.Look for an Edit icon (often a pencil icon) or a Settings menu for that specific device.Find the toggle or option labeled Enable Registration or Registration Mode and switch it to ON.Once enabled, return to the Employee/Person management section and try to add the new employees again.Note: If you still cannot find the setting, ensure your app is updated to the latest version. If the issue persists, NGTeco provides free U.S.-based support (Monday – Friday, 6 AM – 6 PM EST) which can be reached through the contact information on your product packaging or the official NGTeco website.

How do I enable biometric facial recognition settings on the NGTeco TC5 Time Clock?

To enable and set up facial recognition (biometric authentication) on your NGTeco TC5, you must use the NGTeco Office mobile app or PC software rather than just the device settings. Follow these steps:Register the Device: Ensure your TC5 is connected to 2.4G WiFi and registered to your NGTeco Office account.Add Employee Profiles: In the NGTeco Office app, go to the Employee Management section and select "Add Employee."Enroll Facial Data: During the employee setup, there is a specific step to Add Facial Data. You will need the employee to stand in front of the TC5 device (within 0.3-2 meters) while the app triggers the enrollment process.Verify Settings: Once the facial data is enrolled and synced to the cloud, the biometric recognition is automatically enabled for that user.If the device is not recognizing faces, ensure the sensor area is clean and that the lighting is adequate. If you still cannot find the specific menu, please note that most advanced configuration is handled within the NGTeco Office platform rather than the physical clock's local interface.For further assistance, NGTeco offers support Monday–Friday, 6 AM – 6 PM EST.

How can I enable Biometric Compliance on the NGTeco TC5 Face Recognition Time Clock when I receive the error 'Biometric Compliance is disabled. Please enable it to proceed'?

The error message "Biometric Compliance is disabled" typically appears when the system requires administrative consent or a specific setting to be toggled within the management software to comply with privacy regulations regarding facial data.To resolve this on your NGTeco TC5, please follow these steps:Open the NGTeco Office App: Log in to the NGTeco Office mobile app or the web-based cloud platform using your administrator account.Access System Settings: Navigate to the System Settings or Device Management section.Enable Biometric/Privacy Compliance: Look for a toggle or menu item labeled "Biometric Compliance," "Privacy Policy Consent," or "Data Collection Agreement." Ensure this is switched to Enabled or ON.Sync the Device: After saving the changes in the app, ensure your TC5 device is connected to 2.4G WiFi so it can synchronize the updated settings from the cloud.Check Employee Profiles: If the error persists when adding a specific person, ensure that the "Consent" flag is checked within that individual's employee profile under Employee Management.If you cannot find this specific toggle in your current software version, it is highly recommended to check for Software Updates in the app store (iOS/Android) or on the NGTeco website, as compliance features are frequently updated. For further assistance, you can contact NGTeco U.S.-based support at their official help channels between 6 AM and 6 PM EST, Monday through Friday. Note: This setting is often a legal requirement to ensure the business has permission to store facial recognition data. Reference: NGTeco TC5 User Manual - Section 4.2 (Administrator Management) and Section 6 (Troubleshooting).

Why does the NGTeco TC5 display the error 'Timesheet is already added to employee'?

The error message "Timesheet is already added to employee" typically occurs within the NGTeco Office app or software when you attempt to assign a new schedule or timesheet to an employee who already has one active for the selected period.To resolve this on your NGTeco TC5 system, try the following steps:Check Existing Schedules: Go to the Shift Scheduling or Employee Management section in the NGTeco Office app. Verify if the employee is already assigned to a fixed or flexible shift. You cannot add a second overlapping timesheet to the same user.Edit Instead of Add: If you need to change the employee's hours, select the existing timesheet/schedule and choose Edit rather than trying to "Add" a new one.Check Date Ranges: Ensure the start date of the new timesheet does not conflict with the end date of a previous assignment.Sync Data: Ensure your device has a stable 2.4G WiFi connection. Sometimes a sync delay between the TC5 device and the AWS Cloud can cause the app to show outdated assignment statuses.If the error persists despite the employee having no visible schedule, try restarting the NGTeco Office app or checking for software updates. For further assistance, NGTeco offers U.S.-based support Monday through Friday, 6 AM – 6 PM EST.

NGTeco TC5 Face Recognition Time Clock User Manual

1. Introduction

The NGTeco TC5 is a cloud-based face recognition time clock designed for efficient employee attendance management in small businesses. This device integrates advanced facial recognition technology with a robust cloud platform, allowing for seamless remote control and real-time data access via 2.4G WiFi. It supports both mobile and web applications, providing a flexible and secure solution for tracking employee clock-ins and clock-outs without recurring monthly fees for core features.

This manual provides detailed instructions for setting up, operating, and maintaining your NGTeco TC5 time clock, ensuring optimal performance and a smooth user experience.

NGTeco TC5 Face Recognition Time Clock with a smartphone displaying the NGTeco Office app login screen.

Image: The NGTeco TC5 device, a white rectangular unit with a screen showing a face and a circular sensor, alongside a smartphone displaying the NGTeco Office application login interface.

2. Key Features

The NGTeco TC5 time clock offers a range of features designed to streamline attendance tracking and management:

Cloud-Based Remote Control: Manage attendance data from anywhere using the NGTeco Office Cloud via mobile or web. Features include real-time check-in/check-out data, multi-device synchronization, and instant report generation.
Advanced Customization Rules: Supports various scheduling needs, including fixed shifts, flexible scheduling, night shifts, and configurable breaks and meal times.
Lightning-Fast Facial Recognition: High-speed face detection (≤0.3 seconds) with anti-spoofing technology. Reliable in diverse lighting and angles, detecting faces within a 0.3-2 meter range, even with slight head tilts (±15°).
100% Data Security: Data is securely stored on AWS Cloud (US servers) with enterprise-grade encryption, ensuring privacy protection and zero data loss during power or network outages.
User-Friendly Interface & Support: Mobile app and PC software support multiple languages (8 languages). Includes a 1-year warranty and free lifetime U.S.-based service.

Diagram illustrating cloud-based control with mobile and web access, multi-device sync, and live attendance reports.

Image: An illustration showing a person using a smartphone to manage employee attendance data, with icons representing mobile and web access, multi-device synchronization, and live attendance reports.

Illustration of enterprise-grade facial recognition technology in action.

Image: A visual representation of the facial recognition system, highlighting its speed, reliability in various conditions, anti-spoofing capabilities, and detection range.

3. Setup Guide

Follow these steps to set up your NGTeco TC5 time clock and begin managing attendance:

Unpack and Mount: Carefully remove the TC5 device from its packaging. Choose a suitable location for installation, either wall-mounted or tabletop, ensuring it is within range of your 2.4G WiFi network.
Power Connection: Connect the provided power adapter to the TC5 device and plug it into a power outlet. The device will power on automatically.
Network Configuration: On the device screen, follow the prompts to connect to your 2.4G WiFi network. Ensure a stable internet connection for cloud synchronization.
Download NGTeco Office App/Software: Download the NGTeco Office mobile app from your device's app store (iOS/Android) or the PC software from the official NGTeco website.
Create Account and Register Device: Open the NGTeco Office app or software. Create a new administrator account if you don't have one. Follow the in-app instructions to register your TC5 device to your account. This typically involves scanning a QR code or entering a device ID.
Add Employees: Once the device is registered, you can start adding employee profiles. This includes their name, ID, and facial data for recognition.
Configure Shifts and Rules: Set up attendance rules, shift schedules (fixed, flexible, night shifts), break times, and overtime policies within the NGTeco Office platform.

Screenshots showing a 5-step quick setup process for the NGTeco time clock.

Image: A series of five mobile app screenshots illustrating the quick setup process: Add Site, Create Device, Add Employee, Add Timesheet, and Add Schedule.

4. Operation

4.1 Employee Clock-In/Out

Employees can clock in or out using facial recognition:

Approach the TC5 device.
Ensure your face is clearly visible within the recognition area.
The device will quickly recognize your face and record your attendance. A confirmation message will be displayed.

4.2 Administrator Management via NGTeco Office

Administrators can manage the system using the NGTeco Office mobile app or web software:

Real-time Monitoring: View live attendance data, including who is currently clocked in or out.
Employee Management: Add, edit, or remove employee profiles, including their facial data and assigned shifts.
Shift Scheduling: Adjust and create new shift schedules, assign employees to specific shifts, and manage break rules.
Report Generation: Generate various attendance reports, such as daily, weekly, or monthly summaries, overtime reports, and exception reports. Reports can be exported for payroll processing.
System Settings: Configure device settings, network parameters, and security options.

Dashboard view of NGTeco Office software on a computer and mobile phone, showing attendance tracking.

Image: A desktop computer and a smartphone displaying the NGTeco Office dashboard, illustrating easy time tracking and management across web and mobile platforms.

Screenshot of NGTeco Office attendance reports interface.

Image: A detailed view of the NGTeco Office software interface, showcasing comprehensive attendance reports and management options for various shift types.

Illustration of automatic report sending feature via WiFi.

Image: A graphic depicting a laptop and smartphone connected via WiFi, demonstrating the automatic report sending feature of the NGTeco Office system, eliminating manual work.

5. Maintenance

To ensure the longevity and optimal performance of your NGTeco TC5 time clock, follow these maintenance guidelines:

Cleaning: Regularly wipe the device's screen and sensor area with a soft, dry, lint-free cloth. Avoid using abrasive cleaners or solvents that could damage the surface.
Software Updates: Periodically check for and install software updates for both the TC5 device and the NGTeco Office app/software. Updates often include performance improvements, new features, and security enhancements.
Network Stability: Ensure a stable 2.4G WiFi connection to prevent data synchronization issues. If connectivity problems arise, troubleshoot your network or reposition the device.
Data Backup: While data is stored on AWS Cloud, it is good practice to regularly export and back up important attendance reports locally.

6. Troubleshooting

This section addresses common issues you might encounter with your NGTeco TC5 time clock:

Problem	Possible Cause	Solution
Device not powering on	Power adapter disconnected or faulty.	Check power connections. Ensure the adapter is securely plugged into the device and a working power outlet. Try a different outlet.
Facial recognition failure	Poor lighting, face not centered, or facial data not enrolled.	Ensure adequate lighting. Position face directly in front of the sensor. Verify employee's facial data is correctly enrolled in the system. Clean the sensor area.
No WiFi connection	Incorrect password, out of range, or router issue.	Verify WiFi password. Move the device closer to the router. Restart your WiFi router. Ensure the network is 2.4Ghz.
Data not syncing to cloud	No internet connection or cloud service issue.	Check WiFi connection. Ensure the device is registered to your NGTeco Office account. Contact NGTeco support if the issue persists.
App/Software not responding	Software glitch or outdated version.	Restart the app/software. Check for and install any available updates. Clear app cache if on mobile.

If you encounter issues not listed here or require further assistance, please refer to the Warranty & Support section for contact information.

Infographic listing common attendance management challenges faced by small businesses.

Image: An infographic titled 'Struggling with Attendance?' outlining common problems like confusing setup, missing punch data, payroll disputes, and expensive support, indicating that many small businesses face these issues.

7. Specifications

Below are the technical specifications for the NGTeco TC5 Face Recognition Time Clock:

Feature	Detail
Brand	NGTeco
Model Number	TC5
Color	White
Display Type	Digital
Special Feature	Cloud-Based Time Clock, Face Recognition
Product Dimensions	5.9"W x 2.5"H (5.92.50.9 IN)
Item Weight	1.1 pounds
Power Source	Corded Electric
Material	Acrylonitrile Butadiene Styrene (ABS)
Frame Material	Premium ABS Plastic
Mounting Type	Wall Mount & Tabletop
Batteries Required	1 Nonstandard Battery (not included)
Indoor/Outdoor Usage	Indoor

8. Warranty and Support

8.1 Product Warranty

The NGTeco TC5 Face Recognition Time Clock comes with a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. Please retain your proof of purchase for warranty claims.

8.2 Customer Support

NGTeco provides free lifetime U.S.-based customer service for the TC5 device. Our support team is available to assist with setup, troubleshooting, and any questions you may have.

Availability: Monday – Friday, 6 AM – 6 PM EST.
Contact: Please refer to the contact information provided on the NGTeco official website or your product packaging for the most up-to-date support channels (e.g., phone, email, live chat).
Online Resources: Visit the NGTeco support page for FAQs, video tutorials, and additional resources.

Infographic detailing NGTeco's free, friendly, real-time support services.

Image: An infographic highlighting NGTeco's support services, including pre-sales consultation, fast response, free troubleshooting, one-on-one support, tailored setup advice, and no fees or appointments.