Cococam Wireless PTZ Security Camera with Battery
User Guide
Table of Contents
1. Product Details
2. Mounting the Camera
3. Installing the Cococam App
4. Powering On the Camera
5. Adding the Camera
6. Device Menu
7. PIR Detection
8. Alarm Push Notification and Playback
9. Best Conditions for Night Vision
10. Important Information for Reducing False Alarms
11. Video Playback and Micro-SD Card
1. Product Details
Camera Diagram:
The camera features a lens, a charging indicator, a PIR sensor, a microphone, a power button, an operating status indicator, and a reset button. It also has a TF card slot.
| No. | Camera Buttons | Operation |
|---|---|---|
| 1 | Power Button | Press and hold for five seconds to turn the device on/off. |
| 2 | Power Button | Press briefly for one second to wake the camera from standby mode. |
| 3 | Reset Button | Press and hold for five seconds to reset and restart the camera. |
| No. | LED Status | Operation |
|---|---|---|
| 1 | Slow blinking red | Waiting for WLAN connection, start adding devices. |
| 2 | Fast blinking red | WLAN connection is being established. |
| 3 | Solid red | Network is abnormal. |
| 4 | Solid blue | WLAN connected. Camera is running normally. |
2. Mounting the Camera
This indoor camera supports horizontal installation only. It is recommended to place the indoor camera on a desk for detection.
3. Installing the Cococam App
Search for "Cococam" in the App Store or Google Play, or scan the QR code to download and install the app on your mobile phone.
Note: Please activate the following two permissions when using the app for the first time:
- Allow Cococam access to mobile data and wireless LAN to add the camera.
- Allow Cococam to receive push notifications for motion detection or acoustic alarms.
Account Registration: New users must register via email. Click "Register" and follow the steps to complete registration and log in.
Help and Feedback: For product issues or questions, email service@cococam.com and provide your product model number. Responses will be provided within 24 hours.
4. Powering On the Camera
Press and hold the power button for five seconds to turn on the camera. If it does not turn on, connect the DC5V 1A/2A power adapter (not included) and charge the camera for 15 minutes before trying again. The camera is on when the indicator light below the lens blinks slowly.
Note: The device only supports 2.4 GHz WLAN. WLAN SSID and password must be a maximum of 24 characters.
Ensure the network is available. The camera supports 2.4GHz WLAN, not 5GHz.
5. Adding the Camera
Before Use:
- SD Card: Insert the Micro-SD card (2-128 GB) before powering on the device. Inserting it after powering on may cause detection failure and require a restart.
- WLAN Connection: Place the device and your phone within 30 to 100 cm of the router.
- App Permissions: Before adding the camera, enable Bluetooth and location permissions in the app. Then, turn on your phone's Bluetooth and proceed with camera connection setup. (Note: If the app is not open, the camera connection will fail.)
Method 1: Via Bluetooth
- Press and hold the camera's power button until the LED indicator blinks red.
- Tap "+" in the top right corner of the app's homepage to add the product. A list of nearby cameras that can be connected via Bluetooth will appear.
- Select the camera, find the nearby 2.4 GHz WLAN, enter the WLAN password, and wait for the camera to connect to the WLAN automatically. Then, complete the camera addition.
Method 2: By Scanning QR Codes
- Tap the "+" icon in the top right corner of the homepage, select "Add Device", turn on Bluetooth on your phone, and select "Battery Camera".
- Follow the app's instructions: press and hold the camera's power button to start it. Then, press and hold the Reset button to reset the camera and wait for the red indicator light to blink.
- Select the nearby 2.4G WiFi, enter the password, and show the QR code on your phone to the camera for scanning.
- When you hear the "Bugu" sound, the camera scan was successful. Wait for the camera to connect automatically and complete the addition.
Network Connection Steps:
- Ensure the camera and router are powered on.
- Ensure your router is online and your WLAN is enabled.
- Ensure the camera and smartphone/tablet are near the router.
WLAN Setup: Select a 2.4 GHz WiFi network and enter your password. The device does not work with 5G WLAN networks.
Note: Please reconfirm your WLAN account and password are correct.
Lens Protection: Remove the protective film from the lens. Tap "Next" to display a QR code and have your device scan the code. Hold your phone approximately 15-25 cm from the lens.
6. Device Menu
The device menu provides access to various functions:
- Main Interface: Includes options like Home, All Devices, and room selection. Key elements are numbered for reference (1-11).
- Live View: Displays live feed with controls for recording (21), taking screenshots (30), speaking (23), motion detection (24), PTZ control (25), and siren (22).
- Playback Options: Access to Album (26), Video Playback (27), Alarm Recordings (28), Calendar (29), Alert selection (30), Screenshot selection (31), Video recording (32), downloading videos (33), and deleting videos (34).
Key Functions:
- Add Camera
- Camera Time
- Live View
- Multi-screen View
- Camera Name
- Show/Hide View
- Playback
- Settings Menu
- My Device List
- Messages
- My Profile
- Camera Settings
- SD and HD Options
- Full Screen Option
- Speaker
- Bitrate
- Cloud Playback
- Preview
- Local Playback
- Screenshot Button
- Record
- Alarm Switch
- Intercom Option (Press and hold to speak)
- Motion Detection
- PTZ Control
- Photo Album
- Video Playback
- Playback of Alarm Recordings
- Alarm Date Selection
- Alarm Point Selection
- Screenshots
- Video Recording
- Download Videos
- Delete Today's Videos
7. PIR Detection
The PIR sensor's detection range is activated by default with high sensitivity, which is adjustable in "Device" - "Settings" - "Alarm Settings". The detection range is up to 10 meters (32 feet).
Note: Higher sensitivity provides a wider detection range but may lead to more false alarms.
8. Alarm Push Notification and Playback
The battery camera with PIR sensor is not designed for 24/7 recording. It sends notifications to the app and saves videos to the Micro-SD card or cloud server (additional fees may apply) when the PIR sensor detects human body movements. Videos can be viewed via the Cococam app from anywhere.
When the PIR sensor is triggered, the camera and system are activated.
- An alarm sound will play in the app. Please allow Cococam app notifications in your phone's settings and ensure your phone's volume is turned up.
- Alarm snapshots and video recordings are saved to the Micro-SD card / Cloud storage. Ensure the Micro-SD card is inserted.
9. Best Conditions for Night Vision
When the camera is in night vision mode, an obstacle within three meters of the lens can cause infrared rays to concentrate and illuminate it. Otherwise, the night vision function will not work. Ensure there are no obstacles within three meters in front of the lens, regardless of where the camera is mounted.
10. Important Information for Reducing False Alarms
10.1 To avoid false alarms, please note:
- Do not mount the camera in a location with bright objects or direct light, such as sunlight or bright lamps.
- Do not mount the camera in a location with frequent vehicle and pedestrian traffic.
- Keep the camera away from air conditioner outlets, humidifiers, heat transfer openings, etc.
- Do not point the camera at mirrors or glass.
- Keep the camera at least one meter away from wireless devices to avoid interference.
10.2 Coverage of the Surveillance Area:
When installing the camera, the PIR sensor should not be vertically aligned with moving objects, as it may not detect movement. It is recommended to tilt the camera by more than 10 degrees to capture all movements.
11. Video Playback and Micro-SD Card
Video recordings are stored on the Micro-SD card (not included) or in the cloud.
- 11.1 Capacity: Supports 2-128GB.
- 11.2 Recommendation: For consistent detection and long lifespan, use a Class 10 Micro-SD card from Samsung, SanDisk, or Kinston.
- 11.3 Preparation: Check the Micro-SD card for damage and format it before inserting it into the camera. The format must be FAT32 or EXFAT32.
- 11.4 Recognition: After inserting the Micro-SD card, its storage volume will be displayed in the Cococam app, indicating it is readable by the camera.
- 11.5 Support: If the Micro-SD card is not readable, please contact support for assistance.
Troubleshooting Table
| No. | Description | Solutions and Operation |
|---|---|---|
| 1 | What to do if the message "Connection could not be established" appears? | 1) Check your WLAN name and password. 2) Note: If your camera does not support 5G, please use a 2.4G network. 3) Ensure your camera and phone are near the router. 4) Contact customer service via email to resolve your issue within 24 hours. |
| 2 | How to reset the device to factory settings? | 1) Press and hold the Reset button for five seconds. 2) Listen for the "Bugu" tone. 3) Observe the slowly blinking red light. |
| 3 | How to connect the camera to a new WLAN network? | 1) Press the Reset button to reset the camera to factory settings. 2) Remove the camera in the CocoCam App. 3) Re-establish the connection. |
| 4 | Why are images shown without people? | 1) The camera needs time to wake up, and people are moving too fast. 2) Objects emitting heat may be detected by the PIR sensor. In this case, reduce the PIR alarm sensitivity. |
| 5 | Why do I receive frequent alarms? | The environment or the number of vehicles where you installed the camera frequently triggers the cameras. Change the camera's alarm sensitivity to low. |
| 6 | How can people pass by without triggering the alarm? | The PIR inspection range has a range limitation. The person may be too far or too close, or the person quickly passes through the video angle and is not detected by the PIR. |
| 7 | No Alarm Push | Activate Cococam app notifications in mobile settings. |
| 8 | No Alarm Video Recording | Insert the Micro-SD card or activate cloud storage. |
| 9 | Device Offline | Check if the network is operational. It's possible the camera is mounted too far from the router, causing the WLAN to not function correctly. |
| 10 | Video Lag | Check the WLAN network. The camera and router should not be too far apart. |
| 11 | Short Battery Life | The camera wakes up too often and should not be placed on the roadside or in direct sunlight. |
| 12 | Cococam App Crashing | 1) Your phone's system version may be too low or too high, causing poor compatibility. Uninstall and reinstall the APP. 2) Contact customer service with your camera model number and phone system number. |
| 13 | Account Cannot Be Registered | 1) When registering an account, ensure you select the correct country. 2) You do not need to enter a verification code. Simply follow the process to register your account. |
| 14 | It is not possible to add a friend | Your account and your friend's account must be registered in the same country or region. For example, accounts in Europe and America cannot add each other as friends. |
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