COCOCAM PTZ Wireless Security Battery Camera

User Guide

Product Overview

Thank you for purchasing a COCOCAM camera. This guide provides information on setup, operation, and troubleshooting.

Warranty: 2-year quality warranty with options for replacement or refund.

For inquiries or issues, please contact: support_jp@cococam.com

Website: www.cococam.com

Social Media:

Facebook: cococam
YouTube: cococam

Product Details
Camera Installation
Cococam App Installation
Turning on the Camera
Adding the Camera
Device Menu
PIR Detection
Alert Push Notifications and Playback
Optimal Conditions for Night Vision
Important Information for Reducing False Alerts
Video Playback and Micro SD Card

1. Product Details

Camera Components:

Lens Spotlight
Charging Status Indicator
Operation Status Indicator
Power Switch / Reset Button
TF Card Slot
Microphone
PIR Sensor

Button Operations:

No.	Button	Operation
1	Power Button	Press and hold for 5 seconds to turn the device on/off.
2	Power Button	Press for 1 second to wake the camera from standby mode.
3	Reset Key	Press and hold for 5 seconds to reset and restart the camera.

LED Status Indicators:

No.	LED Status	Meaning
1	Slow Red Blinking	Waiting for Wi-Fi connection, initiating device addition.
2	Fast Red Blinking	Connecting to Wi-Fi.
3	Solid Red	Network error.
4	Solid Blue	Wi-Fi connected, camera operating normally.

2. Camera Installation

This indoor camera supports horizontal installation only. Placing the camera on a desktop is recommended for detection purposes.

[Diagram showing horizontal installation of the camera]

3. Cococam App Installation

Search for "Cococam" on the App Store or Google Play, or scan the QR code to download the app to your smartphone.

[QR code for app download]

Important Notes for First-time App Use:

Allow Cococam to connect to mobile data and Wi-Fi.
Enable push notifications for motion detection and alerts.

Account Registration:

New users must register via email. Click the "Register" button to create an account and then log in.

Help and Feedback:

For any issues or questions, please email support_jp@cococam.com with your product number. Responses are typically provided within 24 hours.

[Icon representing help and feedback]

4. Turning on the Camera

Press and hold the power button for 5 seconds to turn on the camera. If it does not power on, charge it with a DC5V 1A/2A adapter (not included) for 15 minutes. A slowly blinking light below the lens indicates the camera is on.

Note: Wi-Fi SSL and password should be within 24 characters. This product supports 2.4GHz Wi-Fi networks only.

[Diagram showing phone connecting to Wi-Fi and then to the camera]

5. Adding the Camera

Before Use:

If using an SD card, insert the Micro-SD card (supports 2-128GB) before powering on the camera. Inserting it after powering on may prevent detection, requiring a restart.
Ensure the camera and your phone are within 1-3 feet (30-100cm) of the router when connecting to Wi-Fi.
Before adding the camera, enable Bluetooth and location permissions for the app, and turn on your phone's Bluetooth to begin the connection setup. Failure to open the app may result in connection failure.

Method 1: Bluetooth Network Assignment

Press and hold the camera's power button until the LED indicator blinks red.
Click the "+" icon on the app's homepage to add a device. Nearby cameras supporting Bluetooth connection will automatically pop up on the device addition screen.
Select the camera, search for a nearby 2.4G Wi-Fi network, enter the Wi-Fi password, and wait for the camera to automatically connect to Wi-Fi to complete the addition.

[Screenshots illustrating the process of adding a camera via Bluetooth]

Method 2: Scan QR Code with Your Phone

Click the "+" symbol in the top right corner of the homepage, select "Add Device," turn on your phone's Bluetooth, and select "Battery Camera."
Follow the app prompts: press and hold the camera's power button to start it, then press and hold the reset button to reset it until the red indicator light blinks.
Select the 2.4G Wi-Fi near the camera, enter the password, and show your phone's QR code to the camera for scanning.
A "booger" sound indicates successful scanning. Wait for the camera to automatically connect and complete the addition.

[Screenshots illustrating the process of adding a camera by scanning a QR code]

6. Device Menu

[Diagram illustrating the device menu interface with numbered components]

Key Features:

1. Add Camera
2. Camera Time
3. Real-time View
4. Multi-screen
5. Camera Name
6. Open/Close Display
7. Playback
8. Settings Menu
9. My Device List
10. Messages
11. My Profile
12. Camera Settings
13. SD and HD Options
14. Full Screen Option
15. Speaker
16. Bitrate
17. Cloud Playback
18. Preview
19. Local Playback
20. Screenshot Button
21. Recording
22. Alert Switch
23. Intercom Option (Press and hold to talk)
24. Motion Detection
25. PTZ Control
26. Photo Album
27. Video Playback
28. Alert Recording Playback
29. Select Alert Date
30. Select Alert Point
31. Screenshot
32. Record Video
33. Download Video
34. Delete Video of the Day

7. PIR Detection

PIR Sensor Detection Range: The PIR "Alert Setting" is set to high sensitivity by default but can be adjusted. Navigate to "Device" → "Settings" → "Alert Settings." The detection range is 10 meters.

Note: Higher sensitivity allows for longer-range detection but may increase the frequency of false alerts.

8. Alert Push Notifications and Playback

The PIR sensor battery camera is not designed for continuous recording. It sends notifications to the app only when the PIR sensor detects human motion, storing videos on a Micro SD card or cloud server (additional charges apply). Videos can be checked anytime via the Cococam app.

When the PIR sensor is triggered, the camera and associated systems activate.

Alert sounds will play through the app. Ensure your phone's settings and volume are configured to receive Cococam app notifications.
Motion detection photos and videos are saved to the Micro SD card or cloud. Ensure a Micro SD card is inserted into the camera.

9. Optimal Conditions for Night Vision

When the camera is in night vision mode, if there are obstacles within 3 meters of the lens, the infrared light will concentrate and may cause night vision to malfunction. Ensure there are no obstacles within 3 meters of the lens when installing the camera.

10. Important Information for Reducing False Alerts

10.1 Preventing False Alerts:

Do not install the camera in locations with bright lights or direct sunlight.
Do not install in areas with heavy traffic or many pedestrians.
Keep the camera away from air conditioner vents, humidifiers, or heat vents.
Do not point the camera towards mirrors or glass surfaces.
To avoid interference, keep the camera at least 1 meter away from other wireless devices.

10.2 Monitoring Area:

[Diagram illustrating recommended PIR sensor placement and viewing angles]

When installing the camera, do not position the PIR sensor perpendicular to the direction of motion. Tilting the camera upwards by more than 10 degrees is recommended to capture all movements.

11. Video Playback and Micro SD Card

Recorded videos are saved to a Micro SD card (not included) or the cloud.

Capacity: 2-128GB supported.
Recommended SD Cards: For stable recognition and longevity, Class 10 Speed Micro SD Cards from brands like Samsung, SanDisk, or Kingston are recommended.
SD Card Preparation: Before inserting the Micro SD card, check for damage and format it. FAT32 or exFAT32 format is required.
Capacity Display: Inserting a Micro SD card will display its capacity in the Cococam app, indicating it is readable.
Troubleshooting: If the Micro SD card is not readable, please contact customer support.

Troubleshooting

No.	Description	Solution
1	"Connection Impossible" Error	1) Verify Wi-Fi network name and password. 2) Ensure you are using a 2.4G network (5G is not supported). 3) Confirm the camera and smartphone are near the router. 4) Contact customer support via email for assistance within 24 hours.
2	Reset to Initial Settings	1) Press and hold the reset button for 5 seconds. 2) Wait for the audible prompt. 3) A slow red blinking light indicates completion.
3	Connecting Camera to Wi-Fi	1) Reset the camera to initial settings. 2) Remove the camera from the CocoCam app. 3) Reconnect the camera.
4	Photos of people not appearing	1) The camera may take time to activate; fast-moving individuals might not be captured. 2) Heat-emitting objects can be detected by PIR; reduce PIR sensitivity if necessary.
5	Frequent Alerts	Camera activation frequency can be affected by the installation environment and traffic. Adjust the camera's alert sensitivity to "Low."
6	Missing Alerts for Passing People	PIR detection range is limited. People may be too far, too close, or moving quickly at the edge of the frame, causing missed detections.
7	Alert Notifications Not Working	Enable CocoCam app notifications in your smartphone's settings.
8	Video Recording Not Working	Insert a Micro SD card or enable cloud storage.
9	Device Offline	Check network connectivity. The camera's location might be too far from the router, resulting in poor Wi-Fi reception.
10	Video Delay	Verify Wi-Fi connection. Ensure the camera and router are not too far apart.
11	Battery Draining Quickly	The camera may be activating too frequently. Avoid placing it near roads or in direct sunlight.
12	Cococam App Crashing/Freezing	1) Your smartphone's system version might be incompatible. Try uninstalling and reinstalling the app. 2) Contact customer service with your camera's product number and smartphone system information.
13	Account Registration Failed	1) Ensure you are registering in the correct country. 2) No verification code is needed; follow the steps to complete registration.
14	Unable to Add Friends	Friends must be registered in the same country or region. For example, European and American accounts cannot be added as friends to each other.

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