Cococam ZY-C7 Wireless PTZ Security Camera with Rechargeable Battery
User Guide
Product Details
The Cococam ZY-C7 is a wireless PTZ security camera with a rechargeable battery.
Camera Buttons and Functions:
| No. | Button | Function |
|---|---|---|
| 1 | Power Button | Press and hold for five seconds to turn the device on and off. |
| 2 | Power Button | Press quickly for one second for standby mode. |
| 3 | Reset Button | Press and hold for five seconds to reset and restart the camera. |
LED Status:
| No. | LED Status | Function |
|---|---|---|
| 1 | Red flashing slowly | Waiting for Wi-Fi connection, start adding devices. |
| 2 | Red flashing quickly | Wi-Fi connection. |
| 3 | Red solid | Network anomaly. |
| 4 | Blue solid | Wi-Fi connected. Camera is operating normally. |
Camera Installation
This indoor camera supports horizontal installation only. It is recommended to place the indoor camera on a desk for detection.
Cococam App Installation
Search for "Cococam" in the App Store or Google Play, or scan the QR code to download and install the application on your phone.
Before using the app:
- Authorize Cococam to access mobile cellular data and the wireless local network to add the camera.
- Authorize Cococam to send push notifications to receive alerts for motion detection or sound alarms.
Creating an Account:
New users must register via email. Click "Register" and follow the steps to complete registration and log in.
Help and Feedback:
For any product issues or questions, please email service@cococam.com with your product model number. Responses will be provided within 24 hours.
Powering On the Camera
Press and hold the power button for five seconds to turn on the camera. If it does not power on, connect the power adapter (DC5V 1A/2A, not included) and charge for 15 minutes before trying again. The camera is powered on when the indicator light below the lens flashes slowly.
Note: The device only supports 2.4 GHz Wi-Fi networks. The length of the SSID and Wi-Fi password should not exceed 24 characters.
Ensure the network is available. The camera supports 2.4GHz Wi-Fi, but not 5GHz.
Adding the Camera
Before use:
- If using an SD card, insert the Micro-SD card (2-128GB) before powering on. If inserted after powering on, detection may fail, and the product may need to be powered on again.
- For Wi-Fi connection, keep the product and your mobile phone 30 cm to 100 cm away from the router.
- Before adding the camera, enable Bluetooth authorization and location authorization for the APP. Then, enable Bluetooth on your phone to prepare for camera connection. (Note: If the app is not opened, the camera connection will fail).
Method 1: Via Bluetooth
- Press and hold the camera's power button until the operational LED flashes red.
- Click "+" on the top right of the App's homepage to add the product. On the product addition page, a list of nearby cameras that can be connected via Bluetooth will appear automatically.
- Select the camera, search for the nearby 2.4G Wi-Fi to connect, enter the Wi-Fi password, and wait for the camera to connect to Wi-Fi automatically. Then, complete the camera addition.
Method 2: Via QR Code Scan
- Click the "+" sign in the upper right corner of the homepage to select "Add a device", enable your phone's Bluetooth, and select "Battery Camera".
- Follow the app prompts: press and hold the camera's power button to start it, then press and hold the reset button to reset it, and wait for the red light to flash.
- Select the nearby 2.4G Wi-Fi, enter the password, and show the QR code on your phone to the camera for scanning.
- When you hear a "bugu" sound, the camera has successfully scanned. Wait for the camera to connect automatically and complete the addition.
Troubleshooting Connection Issues:
- Ensure your Wi-Fi name and password are correct.
- Use a 2.4G network if your camera does not support 5G.
- Ensure your camera and phone are close to the router.
- Contact customer service via email for assistance.
Resetting the Camera:
- Press and hold the reset button for five seconds.
- Wait for the "bugu" voice prompt.
- Verify the red light flashes slowly.
Connecting to a New Wi-Fi Network:
- Press the reset button to restore factory settings.
- Remove the camera from the CocoCam app.
- Reconnect.
Device Menu
The app interface provides various functions:
- Main Interface: Home, Messages, My Account.
- Camera View: Screenshot, Talk, Record, Live, History, Cloud.
- Controls: Motion Detection, Rotation, Siren, PTZ Control, Album photos, Video playback, Alarm recording playback, Date selection, Alarm point selection, Screenshot, Video download, Delete video.
PIR Detection
The PIR sensor has a detection range of 10 meters. The "Alarm Setting" is enabled by default with high sensitivity, which is adjustable via "Device"-"Settings"-"Alarm Setting".
Note: Higher sensitivity extends detection range but may increase false alarms.
Push Notification and Alarm Playback
The camera is not designed for 24/7 recording but sends notifications and records videos to the SD card or cloud when the PIR sensor detects human motion. You can view these videos via the Cococam app.
When the PIR sensor is triggered:
- An alarm sound will play in the app. Ensure Cococam notifications are enabled in your phone's settings and adjust the volume.
- Alarm snapshots and video recordings are saved to the micro SD card or cloud storage. Ensure the micro SD card is inserted.
Night Vision Conditions
For optimal night vision, ensure there are no obstacles within three meters of the lens. Obstacles can concentrate infrared rays, affecting night vision performance.
Reducing False Alarms
To minimize false alarms:
- Avoid installing the camera in areas with bright objects or light sources (e.g., sunlight, bright lamps).
- Do not place the camera where vehicles and people frequently pass by.
- Keep the camera away from air conditioner outlets, humidifiers, heat transfer vents, etc.
- Do not point the camera towards mirrors or glass.
- Keep the camera at least one meter away from wireless devices to prevent interference.
Surveillance Zone Coverage:
The PIR sensor should not be aligned vertically with moving objects to ensure accurate detection. It is recommended to tilt the camera by more than 10 degrees to capture all movements.
Video Playback and Micro SD Card
Video recordings are stored on a micro SD card (not included) or in the cloud.
- Supports 2GB to 128GB cards.
- For consistent recognition and longevity, use a Class 10 micro SD card from brands like Samsung, SanDisk, or Kingston.
- Ensure the micro SD card is not damaged and format it (FAT32 or EXFAT32) before inserting it into the camera.
- After insertion, the memory capacity will be displayed in the Cococam app, indicating the card is readable.
- If the micro SD card is not readable, contact customer support for assistance.
Troubleshooting
| No. | Description | Solutions and Operation |
|---|---|---|
| 1 | Connection cannot be established | Verify Wi-Fi name and password. Ensure you are using a 2.4G network. Keep the camera and phone near the router. Contact customer service if issues persist. |
| 2 | Resetting to default parameters | Press and hold the reset button for five seconds. Wait for the "bugu" voice prompt. Check if the red light flashes slowly. |
| 3 | Connecting to a new Wi-Fi network | Press the reset button to restore factory settings. Remove the camera from the CocoCam app and reconnect. |
| 4 | Receiving captures with people in the frame | The camera needs time to react; people may move too quickly. Objects that dissipate heat can trigger the PIR. Reduce PIR sensitivity if necessary. |
| 5 | Receiving frequent alarms | The environment or frequent vehicle activity may trigger the camera. Adjust the camera's alarm sensitivity to low. |
| 6 | People passing without triggering the alarm | The PIR zone has limited range. The person may be too far, too close, or move too quickly across the view. |
| 7 | No push alarm | Disable push notifications in the CocoCam app settings. |
| 8 | Video recording without alarm | Insert a micro SD card or enable cloud storage. |
| 9 | Device offline | Check network connectivity. The camera may be too far from the router. |
| 10 | Video delay | Check Wi-Fi network. Ensure the camera and router are not too far apart. |
| 11 | Short battery life | The device may be waking up too frequently. Avoid placing it near roads or in direct sunlight. |
| 12 | Cococam App flashbacks | Your phone's system version may have compatibility issues. Uninstall and reinstall the app. Contact customer service with your camera model and phone system number. |
| 13 | Cannot create an account | Ensure you select the correct country during account creation. Follow the registration procedure. |
| 14 | Cannot add a friend | Your account and your friend's account must be registered in the same country or region. For example, accounts in Europe and America cannot be friends. |
