Better Bathrooms User Manual

Product Identification

Product Name: BeBa_25878 Frame and chrome flush plate in one box

Product Name: BeBa_28672 Frame Only – Flush plates sold in separate box

Separate flush plate codes:

• BeBa_28669: Chrome Flush Plate
• BeBa_28670: Matte Black Flush Plate
• BeBa_28671: Brushed Brass Flush Plate

A diagram shows the toilet frame and cistern assembly, with a separate illustration of a toilet pan.

Key Installation Notes:

• ?‍?‍? Multi-person assembly
• ?️ Tools required
• ? We always recommend using professional tradespeople to install your product

Version: V3 27.10.22

Congratulations on Your Purchase

Welcome to the Better Bathrooms community. We aim to provide extraordinary bathroom products at affordable prices, from modern to traditional styles.

As a leading UK independent bathroom store, Better Bathrooms has received numerous awards, including recognition from the National Business Awards UK, the Digital Entrepreneur Awards, and placement on The Sunday Times Fast Track 100.

We hope your new product exceeds your expectations. However, should any problems occur:

• Log in to your account and contact our customer services team via your self-serve portal: betterbathrooms.com/CustomerAccount/Login
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Important Information

• Please read these instructions thoroughly and retain for future reference.
• Weight limit of the frame is 400kg.
• Always check for pipes and cables before drilling.

Compliance Marks: UK CA CE

Contents

• Dimensions
• Parts
• Tools required
• Installation
  • Fitting Pan connector
  • Adjusting Frame Height
  • Securing the Frame
  • Flush Plate Location & Fitting Protective Covers
  • Water Connection
  • Installation once wall is constructed
  • Connecting and Hanging the Toilet
  • Connecting the Flush Plate
• Troubleshooting
• Maintenance

Dimensions

Technical drawings illustrate the dimensions of the frame when mounted as top flush and front flush. Dimensions include height (820mm), width (500mm), depth from wall (150-220mm), and positions for water connections (1/2" female) and flush plates (142mm height, 120x185mm cutout size).

Parts

The following parts are included:

• 1. 1/2" male end inlet connection - Pre-fitted
• 2. Stop valve - Pre-fitted
• 3. Flush plate fitting box
• 4. Flush plate housing
• 5. Flex pipe - Pre-fitted
• 6. Inlet valve
• 7. Syphon
• 8. Air tubes
• 9. Flush pipe and bung
• 10. Pan connector assembly
• 11. Wall brackets and fixings
• 12. Frame
• 13. Toilet fixings
• 14. Adjustable foot
• 15. Floor fixings
• 16. Flush pipe protector, use during installation
• 17. Pan connector protector, use during installation
• 18. Fixing bar sleeves, use during installation
• 19. Flush plate fixing bracket including screws
• 20. Flush plate fixing rods
• 21. Flush plate

An exploded view diagram shows the various components of the toilet frame and cistern, with numbered callouts corresponding to the parts list.

Tools Required

• Screwdriver
• Spanner
• Pencil
• Drill
• Spirit Level ?
• 10mm Drill Bit
• Hacksaw

Installation

? Please note: Whenever possible and when safe to do so, it is recommended to carry out leak tests during the installation process.

Fitting Pan Connector

If using a straight connector through the wall, you can position as required. Each option below will give you the minimum dimension from the wall to the front of the fixing foot.

? Please note: The desired location should be checked before drilling, that no pipes or wires can be damaged.

Option 1: Pan connector to be installed into the floor

Position the connector into the frame clip in the position shown below left, located in the rear recess, then close the clip.

Illustrations show two methods for fitting the pan connector: one into the floor and one into the side of the frame, indicating minimum clearance requirements (min 150 for floor, min 170 for side).

Option 2: Pan connector to be installed to the side

Position the connector into the frame clip in the position shown below left, located in the front recess, then close the clip.

Adjusting Frame Height

Once the pan connector is in place, the height of the frame can be adjusted as required along with the depth of the frame from the wall.

1. To do this, loosen the nuts and bolts in the fixing brackets and adjust as required.
2. Check the frame is level ? and then tighten the nuts and bolts.
3. Once the frame is set to the required height and depth, mark the drill holes on the wall, and on the floor. Now you're ready to secure the frame.

A diagram shows fixing dimensions for wall and floor screws. Further illustrations depict adjusting the frame height and marking drill holes on the wall and floor.

Securing the Frame ?

1. Drill the holes using a 10mm drill bit; it is recommended to place tape over the drill mark if you are drilling into tiles to prevent any slippage.
2. Once drilled, if fixing to a solid wall and floor, push the wall plug into the hole.
3. Secure the wall bracket to the wall and then position the frame into the required location.
4. Tighten the frame to the wall bracket and tighten the nut and bolt.
5. Secure the foot into position using the screws provided.

A series of illustrations demonstrate the process of securing the frame: drilling holes (Ø10), inserting wall plugs, attaching wall brackets, positioning the frame, and securing the foot.

Flush Plate Location & Fitting Protective Covers ?️

Before building the wall, and tiling around the frame, the location of the flush plate needs to be decided then the protective covers need to be fitted to the flush plate housing, flush pipe and pan connector, and the fixing bars fixed into place.

1. Fit the flush plate fixing bracket to the location where the flush plate will NOT be fitted, then fit the flush plate fitting box to the required location, using the screws provided (see below).

Illustrations show the frame mounted as top flush and front flush, indicating where the flush plate fixing bracket and fitting box should be placed. Another diagram shows screwing threaded bars into the frame and fitting protective covers.

? Please note: The location depends on the required location of the flush plate (see above instruction).

2. Push on the flush pipe and pan connector covers.
3. Screw the threaded bars into the frame, as below, ensuring these are in the correct hole to match the holes in the toilet, then push on the sleeves.

Water Connection ?

1. Make the connection between the water supply and the cistern tank, using a suitable sealing method as shown below.

? Please note: The cistern has its own built-in stop valve.

A diagram illustrates the water connection to the cistern.

2. Once water is connected you're ready to build the partition wall. Use the guidance below and construct as required then tile as required.

Another diagram shows wall construction guidance, emphasizing a minimum 3mm space between plugs/sheaths and the wall.

Installation once wall is constructed

1. Once the wall is constructed and tiled to the required depth, cut the flush plate box to the finished wall surface.
2. Insert the fixing rods into the holes within the frame flush box and twist to secure.
3. Secure the flush plate bracket to the screw holes in the fitted rods.
4. Pull out the pneumatic tubes from inside the tank for connection to the flush plate.

Illustrations show cutting the flush plate box to the wall surface, inserting fixing rods, securing the flush plate bracket, and pulling out pneumatic tubes.

5. Remove the pan connector and flush pipe protective covers.
6. Push the straight pan connector, flush pipe and remaining parts into the holes in the frame.
7. Mark a line at the finished wall surface.
8. Remove from the frame and connect them to the flush hole and waste spigot on the rear of the toilet pan (Apply a small amount of lubricant ? (Washing Up Liquid) to assist).

Illustrations show connecting the pan connector and flush pipe to the toilet pan using lubricant, marking and cutting measurements, and preparing the pipe ends by chamfering.

9. Once fully connected, mark the measurements and cut as shown below.

10. Prepare the flush pipe and pan connector ends removing any rough edges and create a small chamfer.

Connecting and Hanging the Toilet ?

1. Push the pan connector into the frame then push the flush pipe into the toilet.
2. Remove the threaded bar sleeves.
3. Unscrew the threaded bars, so they extend by dimension A depth of the toilet wall + 25mm.

? Please note: You will require two people for this section of the installation.

4. Lift the toilet pan onto the threaded bars.
5. Finally, check that the toilet is level ?, connect the fixings in the order shown below and tighten until the toilet pan is secured.

Illustrations show connecting the pan connector and flush pipe to the toilet, adjusting threaded bars for depth, lifting the toilet onto the bars, and securing the fixings.

Connecting the Flush Plate ?️

1. Connect the pneumatic tubes to the rear of the flush plate, with the full flush button connected to the clear tube and the half flush connected to the blue tube.
2. Attach the flush plate and click into position.
3. Test the function by pressing the button.

? Please note: Once installation is completed a full commissioning of the product should be carried out to check the installation is safe and stable, check for leaks and check function.

Illustrations show connecting pneumatic tubes to the flush plate (clear tube for full flush, blue for half flush), attaching the flush plate, and testing the button.

Troubleshooting ⚠️

Cistern tank not filling at all or to the required level

1. Check the water supply has been turned back on and is reaching the cistern.
2. Adjust the fill level on the cistern as required.
3. The filter on the inlet valve could be blocked.
4. If none of these resolve the issue, replace the inlet valve.

Flush volume into the pan, not sufficient

1. Adjust the flush volume level on the syphon.
2. Check that the syphon is opening correctly.
3. Check that the tubes are connected to the correct inlet on the flush plate.
4. If none of these resolve the issue, replace the syphon.

Water running into the pan continually after flushing

1. Establish if the water level in the cistern is reaching the overflow on the syphon; if it does, adjust the inlet valve.
2. If this continues, replace the inlet valve.
3. If the water level does not reach the overflow on the syphon, remove the top section of the syphon and check the washer for damage.
4. If damaged, replace.

Maintenance ⚙️

The maintenance measures below require you to gain access to the internals of the cistern tank, and for the water supply to be turned off.

• Once you have gained access, turn the adjustment screw in the required direction to adjust the tank fill volume.
• If you need to replace the inlet valve, disconnect the water supply pipe and remove the retaining nut, which holds the inlet valve to the tank and pull the inlet valve from the tank.
• To clear the filter, unscrew the filter section from the inlet valve as shown and run under warm water using a brush to clean away any blockage.

Illustrations show how to adjust the tank fill volume using a screw, how to replace the inlet valve, and how to clean the filter.

• It is recommended to remove the pneumatic tubes from the syphon to carry out maintenance.
• To do this, pull each tube from the inlet on the top of the syphon; do not allow these to drop back into the tank.
• To remove the syphon, you will only need to remove the top section, which requires you to twist and lift.
• To adjust the flush volume, move the slider as shown below.
• To remove the washer, turn the syphon upside down and remove the washer from the housing.

Illustrations show assembling the air hose pipe, adjusting the flushing volume of the flush valve using a slider, and maintenance of the seal.

Declaration of Performance

Reference: DOP BB-34C

1. Unique identification code of the product-type: BeBa_25877, BeBa_25878, BeBa_25879, BeBa_27485, BeBa_26168, BeBa_26169, MANCONCIS

2. Type, batch or serial number or any other element allowing identification of the construction product: WC flushing cistern(s)

3. Intended use or uses: Personal Hygiene

4. Manufacturer: Buy It Direct, Trident Business Park, Leeds Road, HD2 1UA; Buy It Direct - The Black Church, St Mary's Place, Dublin 7

5. Authorised representative: Not Applicable

6. System or systems of assessment and verification of constancy of performance: System 4

7. Harmonized standard: BS EN14055:2010+A1:2015 – CL1

8. Declared performance:

Construction Product: WC flushing cistern of type 1

Intended use: Personal hygiene

9. Declaration: We hereby declare that the products named above have been designed, are produced and have been tested to comply with relevant sections of the above referenced standard and Regulation (EU) No, 305/2011; Construction Products (Amendment etc.) (EU Exit) Regulations 2020 – SI 2020/1359.

Signed for and on behalf of the manufacturer:

Craig Watson (QA Manager) – 24/8/23