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Better Bathrooms is on a mission to bring you extraordinary bathroom products, for less. From modern to traditional style ceramics, plus gorgeous fixtures, fittings, and furniture to match, so you can fall in love with your space every single day.

As one of the UK's largest independent bathroom stores, Better Bathrooms has received countless awards, including the National Business Awards UK, the Digital Entrepreneur Awards, and being placed on The Sunday Times Fast Track 100.

We hope your new product exceeds your highest expectations. However, should any problems occur, please:

• Log in to your account and contact our customer services team via your self-serve portal - betterbathrooms.com/CustomerAccount/Login
• Contact us via betterbathrooms.com/content/contact-us

Important information

• Please read these instructions thoroughly and retain for future reference.
• Weight limit of the frame is 400kg.
• Always check for pipes and cables before drilling.

CE UK CA

Contents

• Dimensions
• Parts
• Tools required
• Installation
  • Fitting Pan connector
  • Adjusting Frame Height
  • Securing the Frame
  • Flush Plate Location & Fitting Protective Covers
  • Water Connection
  • Installation once wall is constructed
  • Connecting and Hanging the Toilet
  • Connecting the Flush Plate
• Troubleshooting
• Maintenance

Dimensions

Duct mounted as top flush

Diagram showing dimensions for top flush mounting. Key dimensions include 500mm width, 820mm height, 230mm depth, with water connector 1/2" female. Flush plate dimensions are 142mm, with a minimum cutout size of 120*185mm and minimum depth of 25mm.

Duct mounted as front flush

Diagram showing dimensions for front flush mounting. Key dimensions include 520mm width, 820mm height, 230mm depth, with water connector 1/2" female. Flush plate dimensions are 142mm, with a minimum cutout size of 120*185mm and minimum depth of 25mm.

Parts

Diagram illustrating the various parts of the concealed cistern frame and flush plate system. Parts are numbered from 1 to 21.

Part List:

1. 1/2" male end inlet connection - Pre-fitted
2. Stop valve - Pre-fitted
3. Flush plate fitting box
4. Flush plate housing
5. Flex pipe - Pre-fitted
6. Inlet valve
7. Syphon
8. Air tubes
9. Flush pipe and bung
10. Pan connector assembly
11. Wall brackets and fixings
12. Frame JJXPB
13. Toilet fixings
14. Adjustable foot
15. Floor fixings
16. Flush pipe protector, use during installation
17. Pan connector protector, use during installation
18. Fixing bar sleeves, use during installation
19. Flush plate fixing bracket including screws
20. Flush plate fixing rods
21. Flush plate

Tools required

• Screwdriver
• Spanner
• Pencil
• Drill
• Spirit Level
• 10mm Drill Bit
• Hacksaw

Note: Screws and plugs supplied are for masonry only. For any other structure, a suitable plug and screw must be used.

Installation

Please note: Whenever possible and when safe to do so, it is recommended to carry out leak tests during the installation process.

Fitting Pan Connector

If using a straight connector through the wall, you can position as required. Each option below will give you the minimum dimension from the wall to the front of the fixing foot.

Please note: The desired location should be checked before drilling, ensuring that no pipes or wires can be damaged.

Option 1: Pan connector to be installed into the floor

Position the connector into the frame clip in the position shown below left, located in the rear recess, then close the clip. Minimum dimension from wall to front of fixing foot is 150mm.

Diagram showing the pan connector being fitted into the frame clip for floor installation.

Option 2: Pan connector to be installed to the side

Position the connector into the frame clip in the position shown below left, located in the front recess, then close the clip. Minimum dimension from wall to front of fixing foot is 170mm.

Diagram showing the pan connector being fitted into the frame clip for side installation.

Adjusting Frame Height

Once the pan connector is in place, the height of the frame can be adjusted as required, along with the depth of the frame from the wall.

1. To do this, loosen the nuts and bolts in the fixing brackets and adjust as required.
2. Check the frame is level and then tighten the nuts and bolts.
3. Once the frame is set to the required height and depth, mark the drill holes on the wall and on the floor. Now you're ready to secure the frame.

Diagram illustrating the process of adjusting the frame height and ensuring it is level.

Securing the Frame

1. Drill the holes using a 10mm drill bit. It is recommended to place tape over the drill mark if you are drilling into tiles to prevent any slippage.
2. Once drilled, if fixing to a solid wall and floor, push the wall plug into the hole.
3. Secure the wall bracket to the wall and then position the frame into the required location.
4. Tighten the frame to the wall bracket and tighten the nut and bolt.
5. Secure the foot into position using the screws provided.

Diagrams showing the steps for drilling, inserting wall plugs, securing brackets, and fixing the frame.

Flush Plate Location & Fitting Protective Covers

Before building the wall and tiling around the frame, the location of the flush plate needs to be decided. Then, the protective covers need to be fitted to the flush plate housing, flush pipe, and pan connector, and the fixing bars fixed into place.

1. Fit the flush plate fixing bracket to the location where the flush plate will NOT be fitted, then fit the flush plate fitting box to the required location, using the screws provided (see below).

Diagrams showing flush plate fitting for duct-mounted top flush and front flush installations.

Please note: The location depends on the required location of the flush plate (see above instruction).

1. Push on the flush pipe and pan connector covers.
2. Screw the threaded bars into the frame, as below, ensuring these are in the correct hole to match the holes in the toilet, then push on the sleeves.

Diagrams illustrating the fitting of flush pipe and pan connector covers and screwing in threaded bars.

Water Connection

1. Make the connection between the water supply and the cistern tank, using a suitable sealing method as shown below.

Please note: The cistern has its own built-in stop valve.

2. Once water is connected, you're ready to build the partition wall. Use the guidance below and construct as required, then tile as required.

Diagram showing water connection and guidance for building the partition wall, emphasizing a minimum 3mm gap.

Installation once wall is constructed

1. Once the wall is constructed and tiled to the required depth, cut the flush plate box to the finished wall surface.
2. Insert the fixing rods into the holes within the frame flush box and twist to secure.
3. Secure the flush plate bracket to the screw holes in the fitted rods.
4. Pull out the pneumatic tubes from inside the tank for connection to the flush plate.
5. Remove the pan connector and flush pipe protective covers.
6. Push the straight pan connector, flush pipe, and remaining parts into the holes in the frame.
7. Mark a line at the finished wall surface.
8. Remove from the frame and connect them to the flush hole and waste spigot on the rear of the toilet pan (Apply a small amount of washing up liquid to assist).
9. Once fully connected, mark the measurements and cut as shown below.

Diagrams illustrating the steps for cutting the flush plate box, inserting fixing rods, connecting the pan connector and flush pipe, and marking measurements for cutting.

Measurements for cutting:

L1, L1+6mm

L2, L2+3mm

Apply Lubricant (Washing Up Liquid)

10. Prepare the flush pipe and pan connector ends, removing any rough edges and create a small chamfer (45 degrees).

Diagram showing how to prepare the flush pipe and pan connector ends.

Connecting and Hanging the Toilet

1. Push the pan connector into the frame, then push the flush pipe into the toilet.
2. Remove the threaded bar sleeves.
3. Unscrew the threaded bars, so they extend by dimension A (depth of the toilet wall) + 25mm.

Please note: You will require two people for this section of the installation.

4. Lift the toilet pan onto the threaded bars.
5. Finally, check that the toilet is level, connect the fixings in the order shown below and tighten until the toilet pan is secured.

Diagrams showing the toilet being placed onto the threaded bars and the connection of fixings.

Connecting the Flush Plate

1. Connect the pneumatic tubes to the rear of the flush plate, with the full flush button connected to the clear tube and the half flush connected to the blue tube.
2. Attach the flush plate and click into position.
3. Test the function by pressing the button.

Diagrams illustrating the connection of pneumatic tubes to the flush plate and the attachment of the flush plate.

Please note: Once installation is completed, a full commissioning of the product should be carried out to check the installation is safe and stable, check for leaks, and check function.

Troubleshooting

Cistern tank not filling at all or to the required level

1. Check the water supply has been turned back on and is reaching the cistern.
2. Adjust the fill level on the cistern as required.
3. The filter on the inlet valve could be blocked.
4. If none of these resolve the issue, replace the inlet valve.

Flush volume into the pan, not sufficient

1. Adjust the flush volume level on the syphon.
2. Check that the syphon is opening correctly.
3. Check that the tubes are connected to the correct inlet on the flush plate.
4. If none of these resolve the issue, replace the syphon.

Water running into the pan continually after flushing

1. Establish if the water level in the cistern is reaching the overflow on the syphon; if it does, adjust the inlet valve.
2. If this continues, replace the inlet valve.
3. If the water level does not reach the overflow on the syphon, remove the top section of the syphon and check the washer for damage.
4. If damaged, replace.

Maintenance

The maintenance measures below require you to gain access to the internals of the cistern tank, and for the water supply to be turned off.

• Once you have gained access, turn the adjustment screw in the required direction to adjust the tank fill volume.
• If you need to replace the inlet valve, disconnect the water supply pipe and remove the retaining nut, which holds the inlet valve to the tank, and pull the inlet valve from the tank.
• To clear the filter, unscrew the filter section from the inlet valve as shown and run under warm water using a brush to clean away any blockage.

Diagrams showing how to adjust water level, replace the inlet valve, and clear the filter.

• It is recommended to remove the pneumatic tubes from the syphon to carry out maintenance.
• To do this, pull each tube from the inlet on the top of the syphon; do not allow these to drop back into the tank.
• To remove the syphon, you will only need to remove the top section, which requires you to twist and lift. JJXPB
• To adjust the flush volume, move the slider as shown below.
• To remove the washer, turn the syphon upside down and remove the washer from the housing.

Diagrams illustrating maintenance procedures: assembling air hose pipe, adjusting flushing volume, and maintenance of the seal.

For more information

• Visit betterbathrooms.com
• Email customerservices@buyitdirect.co.uk
• Call 0330 390 3062
• Write to Trident Business Park, Leeds Road, HD2 1UA

better bathrooms

Part of the BuyltDirect Group

Declaration of Performance

Ref: DOP BB-34C

1. Unique identification code of the product-type: BeBa_25877, BeBa_25878, BeBa_25879, BeBa_27485, BeBa_26168, BeBa_26169, MANCONCIS

2. Type, batch or serial number or any other element allowing identification of the construction product as required under the Regulations listed in Point 9: WC flushing cistern(s)

3. Intended use or uses of the construction product, in accordance with the applicable harmonized/designated technical specification, as foreseen by the manufacturer: Personal Hygiene

4. Name, registered trade name or registered trade mark and contact address of the manufacturer as required in the Regulations listed in Point 9: Buy It Direct, Trident Business Park, Leeds Road, HD2 1UA; Buy It Direct - The Black Church, St Mary's Place, Dublin 7

5. Where applicable, name and contact address of the authorised representative whose mandate covers the tasks specified in the Regulations listed in Point 9: Not Applicable

6. System or systems of assessment and verification of constancy of performance of the construction product as set out in the Regulations listed in Point 9: System 4

7. In case of the declaration of performance concerning a construction product covered by a harmonized/designated standard: BS EN14055:2010+A1:2015 – CL1

8. Declared performance:

9. We hereby declare that the products named above have been designed, are produced, and have been tested to comply with relevant sections of the above referenced standard and

• Regulation (EU) No, 305/2011
• Construction Products (Amendment etc.) (EU Exit) Regulations 2020 – SI 2020/1359

Signed for and on behalf of the manufacturer:

Craig Watson (QA Manager) – 24/8/23