Contact Information
- Amazon Email (For US): Johnny@hiseeu.com
- Email (For UK&EU): Jason@hiseeu.com
- Hotline (US): 917-338-1084 or 855-660-0999
- Wechat/WhatsApp: +86 15361562950
- AliExpress Email: support@hiseeu.com
- Whatsapp number: +8618126465980
- Chat on AliExpress for fast response
Important: Please read the Quick Guide carefully before using the product and keep it properly.
Letter of Thanks
Hiseeu expresses sincere appreciation for your trust in purchasing their wireless security camera. Hiseeu is committed to developing innovative video surveillance products and solutions, aiming to become a world-leading brand. Customer needs are a top priority, with rigorous testing from raw materials to shipping. Cameras are built with advanced chipsets and power plugs are CE, FCC, and UL certified for safety, with each camera strictly tested before shipment.
For product or service inquiries, Hiseeu encourages customers to contact them via phone or email. Customer suggestions are valued for shaping the business and informing other customers. Hiseeu CCTV appreciates unwavering support and patronage as motivation for continued progress.
All colleagues at Hiseeu CCTV sincerely appreciate your trust and are ready to assist further.
Sincerely, All staffs in Hiseeu CCTV
Installation Video
Scan the QR code to view the installation video.
Appearance Description
1. Wireless Pan Tilt Zoom Camera (WHD303)
Diagram of WHD303 camera with numbered parts:
- ① Photo sensor
- ② Reset button
- ③ SD card slot (visible by unscrewing the screw)
- ④ DC power supply (12V)
- ⑤ Network port and indicator light
2. Dome Explosion-Proof PTZ Camera (WHC905)
Note: Infrared night vision only.
Diagram of WHC905 camera with numbered parts:
- ① Photo sensor
- ② Reset button
- ③ SD card slot
- ④ DC power supply (12V)
- ⑤ Network port and indicator light
- ⑥ Antenna
- ⑦ Audio Port: Input 3.5 MM audio cable
3. Wireless Pan Tilt Zoom Camera (WHD405)
Diagram of WHD405 camera with numbered parts:
- ① Photo sensor
- ② Reset button
- ③ SD card slot
- ④ DC power supply (12V)
- ⑤ Network port and indicator light
- ⑥ Antenna
4. Wireless Pan Tilt Zoom Camera (WHD604)
Diagram of WHD604 camera with numbered parts:
- ① Photo sensor
- ② Reset button
- ③ SD card slot (visible by unscrewing the screw)
- ④ DC power supply (12V)
- ⑤ Network port and indicator light
- ⑥ Antenna
5. Wireless Camera (WS02)
Diagram of WS02 camera with numbered parts:
- ① Photo sensor
- ② Reset button
- ③ SD card slot
- ④ DC power supply (12V)
- ⑥ Antenna
Description
- 1. Photo sensor: Collects ambient luminosity, turns on infrared light when illuminance is less than 3 Lux.
- 2. Reset button: Long press 3-5 seconds to restore to factory settings.
- 3. SD card slot: For micro SD/TF card storage up to 256GB.
- 4. DC power: Power input.
- 5. Network port and indicator light: Connects LAN cable and shows device status.
- 6. Antenna: Ensure antenna is vertical when installed outside.
- 7. Audio Port: Connect speaker with 3.5mm output cable.
Installation
- Ensure package contents are complete and in good condition. Contact Johnny@hiseeu.com for missing accessories.
- Standard power supply is 5V1A, 12V1A, or 12V2A. Ensure power supply matches camera requirements.
- During installation, ensure good WiFi signal strength between camera and router.
- Walls must be strong enough to support four times the camera and bracket weight.
- Antenna must remain vertical and upward after installation.
Add Device
1. Software Download
1.1 Download Free App EseeCloud
Search for "EseeCloud" in App Store or Google Play. If the app menu differs from the manual, contact Hiseeu for the latest user manual.
EseeCloud App icon and EseeCloud App download QR code are shown.
Note: For iOS, requires iOS 9.0 or above. For Android, requires Android 5.0 or above.
1.2 Register Account
- Go to login interface, click "Register".
- Register with phone number or email, check usage policy, then click "Confirm".
- Manually drag the tennis ball to the red dot, then to the tennis racket to proceed.
- Receive a verification code, input it, set password, then click "Confirm" to complete registration.
Screenshots of EseeCloud App login, registration, and security certification interfaces are displayed.
To add the camera more conveniently, Hiseeu upgraded the camera version to allow direct QR code scanning without connecting to the camera hotspot. When resetting the camera, a beep sound will be emitted. The beep will disappear after successful addition.
2. Scan QR Code to Connect Camera
After resetting the camera, it will emit a beep sound. Open the EseeCloud App, click "Add smart camera" → "scan to add" → scan the QR code located on the camera.
Screenshots illustrate the EseeCloud App interface for adding a smart device, including options for scanning QR codes and the physical QR code on the camera.
Click "Device light is blinking" → "Next", then connect to your home WiFi.
Select your home WiFi (camera supports only 2.4GHz WiFi, not 5GHz), then click "Next".
Note: The WiFi name and password should not contain special characters and the password should not exceed 12 characters.
Screenshots show the EseeCloud App interface for confirming device light status and selecting a WiFi network.
A QR code will appear on your mobile phone. Aim this QR code at the camera lens from a distance of 15-20cm. Once you hear the prompt voice, click the blue button to wait for the device to connect successfully, then edit the device name.
Screenshots display the EseeCloud App interface showing the QR code for connection, the networking progress, and the device naming screen.
3. Connecting the Camera via Ethernet Cable
The PTZ camera supports both wireless WiFi and Ethernet cable connections via its Ethernet port.
- Connect the camera to your router's LAN Port using a network cable. Then, in the EseeCloud App, click "Add smart cameras" → slide the screen down → select "LAN scan".
- The app will automatically search for devices. Once found, click "Add". No password input is required; simply click "Confirm" in the upper right corner.
Screenshots illustrate the EseeCloud App interface for adding a device, including the "LAN scan" option and the device search/add process.
After successfully adding the device, click the settings icon → "Advanced settings".
Connect to new WiFi: select your home WiFi and input the password → "Confirm". Then unplug the network cable.
Screenshots show the EseeCloud App settings menu, advanced settings, and the WiFi connection interface.
To View on EseeCloud Software on PC
To view the camera remotely on a PC, you must first register an EseeCloud account on your mobile phone and add the device there.
Links for EseeCloud software download:
- For Windows: http://download.dvr163.com/tool/eseecloud/EseeCloud_Setup_3.0.8.0.exe
- For MAC: http://download.dvr163.com/tool/eseecloud-mac-2.0.8_20200228.zip
Alternatively, send an email to Johnny@hiseeu.com or love@hiseeu.com (for US), or jason@hiseeu.com (for UK/EU).
The EseeCloud Camera Monitoring System login interface is shown.
- Login with an EseeCloud App account. Only email and cellphone numbers are supported for login. If registered with a third-party account, register a new account via email or cellphone number and add the system again.
- After logging in, the device will automatically synchronize to the computer.
A screenshot of the EseeCloud PC software interface showing multiple camera feeds and device list is displayed.
Please note: The digital zoom camera cannot zoom in or out on PC.
Camera Function
1. EseeCloud Main Interface
A screenshot of the EseeCloud App main interface is shown, displaying camera feed and options.
Clicking the "More options" icon (represented by three dots) reveals four options:
- A. Alarm push: Enable to receive phone alert notifications.
- B. Settings: Access the setup interface directly.
- C. Edit: Modify the device name.
- D. Delete: Remove the device.
2. Real Time Video Recording Function
Screenshots of the EseeCloud App interface for real-time video recording are shown.
SD & HD Switch
The interface allows switching between SD (Standard Definition) and HD (High Definition) video quality.
Clicking the "Cloud Storage" icon allows purchasing cloud service. Each device requires a separate purchase.
Two storage modes are available:
- Mobile video: Stores video only when the camera detects suspicious objects.
- 24-hour video: Stores video for a full day.
Screenshots display the EseeCloud App cloud storage purchase options for mobile video and 24-hour video, showing different subscription durations and pricing.
Clicking the "Alarm Message" icon allows viewing alarm messages. You can select date, time range, and motion type (e.g., "Screen change", "Someone is active"). Alarm messages are automatically overwritten after three days.
Screenshots illustrate the EseeCloud App alarm message interface, including date and time range selection, and alarm type filters.
You can share the device with friends or family:
- Click the "Share" icon (represented by two overlapping squares), select share permissions and QR code validity.
- Click "Finish" in the upper right corner to generate a QR code, then share it with others.
Screenshots show the EseeCloud App sharing interface with permission options and the generated QR code for sharing.
Clicking the "Playback" icon allows watching camera records, but requires an inserted SD card or purchased cloud service.
Please note: Only cloud service supports the fast forward option; SD card playback does not.
A screenshot of the EseeCloud App playback interface is shown, displaying a timeline and options for downloading playback video.
Sound
When viewing the camera, open the sound button to hear audio. Ensure your phone volume is also turned up.
A screenshot of the EseeCloud App interface showing the sound control is displayed.
Screenshot & Recording
You can take a screenshot or record important video clips to save as evidence on your mobile phone.
After successful recording, click "More" → select "Photo album" to check the video on that interface.
Frequently Viewed Location (Preset Positions)
You can set several frequently viewed positions. Instead of manually moving the camera lens, click the "Go to" button.
- Adjust the camera lens to a desired position, then click "Add Preset".
Screenshots show the EseeCloud App interface for setting preset positions, including the camera view and the preset position grid.
Name the position (e.g., "Position 1"), click "Confirm". Directly clicking the image in the box will return the camera to the set position.
Screenshots illustrate the EseeCloud App interface for naming and confirming preset positions.
More Features
A screenshot of the EseeCloud App "More features" menu is displayed.
- a. Motion detection: Receive alerts when the camera detects motion.
- b. Motion tracking: The camera will track and follow detected motion.
- c. Cruise: The camera will start a 360° automatic cruise for approximately 4 hours, then stop.
- d. Photo album: Stores screenshot pictures or recorded videos.
- e. PTZ calibration: If the camera position or pan/tilt movement is off, click PTZ calibration for automatic correction.
- f. Night vision mode: Three modes are available. Clicking the button switches between modes:
- Smart night vision: When a person or object is detected, the floodlight turns on, and the image switches to full color. Normally, it's black-and-white at night.
- Full color night vision: When the surrounding environment darkens, floodlights automatically turn on to display a color image.
- Infrared night vision: The camera switches to black and white image automatically at night. Switches back to day mode during the day.
- g. Siren: If an intruder is detected, click the alarm button to sound a 14-second alarm to deter them.
PTZ Control
Drag the direction key to move the camera lens up, down, left, and right.
A screenshot of the EseeCloud App interface showing PTZ control is displayed.
Microphone Function
To talk through the camera, click the microphone icon. To end the call, click the "hang up" button.
A screenshot of the EseeCloud App interface showing the microphone function and "Hang up" button is displayed.
