Hiseeu Smart WiFi Camera User Manual

Letter of Thanks

Dear Customer,

Thank you for purchasing a wireless security camera from Hiseeu. Hiseeu CCTV prioritizes customer needs, rigorously testing every process from raw material purchasing to product shipping. Our camera kits are built with advanced chipsets, and power plugs are CE, FCC, and UL certified for safety. Each camera is strictly tested before shipment.

Hiseeu CCTV is committed to protecting your property. You can view local video and playback recorded videos on a monitor, or remotely view videos on your mobile phone. Intelligent motion detection alerts keep you informed of events around your home.

We appreciate your support, which allows us to pursue our dream and develop Hiseeu into a world-leading brand in innovative video surveillance products and solutions. If you are satisfied with our product or service, please consider sharing your experience on Amazon. Your feedback helps us improve and informs other customers about Hiseeu products and services.

On behalf of all staff at Hiseeu CCTV, we sincerely appreciate your trust. Please let us know if we can assist you further.

Thanks again and wish you all the best.

Sincerely,
All staffs in Hiseeu CCTV

Contents

• Appearance Description
• Description
• Installation
• Add Device
  • Software Download
  • Register Account
  • Add camera to Hiseeu wireless security camera system
  • Connecting the camera via Ethernet cable
  • To view on EseeCloud Software on PC
• Camera Function
  • EseeCloud Main Interface
  • Functions of Recording Interface
  • Light Control
  • Microphone Function
  • Screenshot & Recording
  • Sound
  • PTZ
• General Settings
  • Device's WiFi
  • Prompt
  • Device volume
  • Smart detection
• Advanced settings
• FAQ

Appearance Description

The camera features a photosensitive component (1) that collects ambient luminosity. When the illuminance is less than 3 Lux, it activates the infrared light. A reset button (2) is located on the device; long-pressing it for 3-5 seconds restores factory settings with a voice prompt. There is an SD card slot (3) for storing and playing back video. A DC power input (4) provides power, and a network port (5) with an indicator light is used for Ethernet cable connection and checking device status.

Description

The camera has the following components:

• Photosensitive (1): Collects ambient light and activates infrared LEDs when light levels drop below 3 Lux.
• Reset button (2): Long-press for 3-5 seconds to restore factory settings.
• SD card slot (3): For TF card storage and video playback. Accessible by unscrewing a screw.
• DC power (4): Power input port.
• Network port and indicator light (5): For connecting a LAN cable and indicating device status.

Installation

• Ensure all assembly parts are present and the equipment is in good condition. Contact support if accessories are missing.
• Use the standard 12V/1A power supply; ensure it matches your camera.
• Install the camera within 25 ft of your router, with no more than two walls in between.
• Verify that walls can support four times the weight of the camera and bracket.
• Keep the antenna vertical and upward after installation.
• Add the camera to your mobile app first, then to the NVR, as some functions are not configurable via the NVR.

Add Device

1. Software Download

1.1 Download free app EseeCloud

Search for the free app "EseeCloud" in the App Store or Google Play. The app may be updated periodically; if your app's menu differs from the manual, contact Hiseeu for the latest user manual.

[App download QR code and icon shown]

1.2 Register Account

1. Navigate to the login interface and tap "Register".
2. Register using your phone number or email address. Tap "Confirm" to receive a verification code via email or phone.
3. Enter the verification code, set your password, and tap "Confirm" to complete the registration.

[Screenshots of registration process shown]

Add Cloud ID

Method A: Press the reset button for 6 seconds to reset the camera. Scan the QR code on the PTZ camera to add the device ID.

Method B: Tap "Add" > Go to Network Configuration and select the WiFi network with the prefix "IPC*******". Enter the password "11111111" to connect to the device's hotspot.

Method C: Tap the remote view button. Enter your home WiFi name and password. Note: The PTZ camera only supports 2.4 GHz WiFi networks and cannot work with 5 GHz networks. Wait for confirmation of successful network configuration.

Method D: Set the device name. For privacy, it is recommended to set a device password to prevent unauthorized access.

[Screenshots illustrating the device addition process are shown]

2. Add camera to Hiseeu wireless security camera system

A: Right-click the mouse, select "Wireless Add", and wait for the PTZ camera to be added successfully.

B: Right-click the mouse to enter the main menu, then select "Video Manage". The upper section displays camera information, and the lower section shows NVR channel information.

C: If a channel status shows "IPC disconnect" or "connect fail", select that channel with the mouse and click "Delete". The status will change to "No video source".

D: Click "Search" in the upper section. A new IP address will appear shortly. Click "Add One".

E: Wait a moment for the camera to connect to the NVR.

F: The camera's IP address will be in the format 172.20.14.xx.

G: The camera's image will appear on the monitor, and the channel status in the Video Manage interface will show "connect success".

[Screenshots of NVR interface for adding cameras are shown]

3. Connecting the camera via Ethernet cable

The PTZ camera supports both wireless WiFi and Ethernet cable connections. Use the provided network cable to connect the camera to your router. Then, select "Other Way to Add" > "LAN Scan" and enable WLAN. The device will search automatically.

[Screenshots of LAN scan process shown]

3.2. After adding successfully, please click the settings icon > click device WIFI > input your home WiFi and password > Confirm. Then unplug the network cable.

[Screenshots showing WiFi settings for the camera]

To view on EseeCloud Software on PC

Enter the Cloud ID (found on the camera body or in the Eseecloud phone app: Settings > Device's ID).

Enter the User Name and Password (found in the phone app: More > Edit > tap the eye icon to reveal the device password).

If you need the EseeCloud software for PC, please email Johnny@hiseeu.com.

To log in locally:

1. Select "Login Local".
2. Enter username "admin" and leave the password field blank. Click "Login".
3. Click "Add".
4. Select "Cloud ID" and enter the Cloud ID.
5. Username is "admin".
6. Channels: Enter "1".
7. Click "Confirm" to view the video.

[Screenshots of PC software login and add device interface are shown]

Camera Function

1. EseeCloud Main Interface

1) Tap the [settings icon] to adjust the device position, configure camera functions, edit the device name and password, take screenshots/recordings, and delete the device.

2) Tap the [shopping cart icon] to purchase cloud services. Each device requires a separate purchase.

• a. Select the desired device and tap "Purchase".
• b. Choose between monthly renewal (automatic deduction upon expiry) or other package options based on your needs. Review the service description and renewal agreement before purchasing.

3) Share the device with friends or family:

• a. Tap the [share icon], select sharing permissions and QR code validity period.
• b. Tap "Finish" to generate a QR code and share it.

4) Tap the [bell icon] to view Alarm messages. You can filter by date, time range, and alarm type (e.g., all types, motion detection, humanoid detection).

5) Tap the [play icon] to watch camera recordings. You need to insert an SD card or purchase cloud storage. During playback, you can only adjust the time period by dragging the timeline; fast-forwarding is not supported.

[Screenshots of EseeCloud main interface and various function menus are shown]

2. Functions of Recording Interface

Light Control

There are three light control modes:

• Infrared light mode: The camera automatically switches to black-and-white mode at night.
• Full color mode: The camera displays a full-color image at night and switches to day mode during the day.
• Intelligent mode: The camera is in black-and-white mode at night. When motion is detected, the floodlight turns on for 30 seconds before turning off.

[Screenshots of light control options are shown]

Microphone Function

To speak through the camera, tap the microphone button. Tap the blue button to initiate a conversation and the red button to end it.

[Screenshot of microphone function interface shown]

Screenshot & Recording

You can capture screenshots or record important moments to save on your mobile phone as evidence.

Sound

Ensure the sound is enabled when viewing the camera to hear audio recordings.

[Screenshot of sound settings shown]

PTZ (Pan-Tilt-Zoom)

1) Drag the dot in the center of the pan-tilt control to move the camera lens up, down, left, and right.

2) Tap "More" to access settings for the camera image and lens. Options include "Time Cruise," allowing you to set panoramic or preset-point cruises. Refer to Article 10 of the FAQ for setting up time cruises.

• Screen lock: Prevents the camera lens from moving when you manually slide the video screen.
• PTZ self-check: Calibrates the camera automatically if there is a deviation in position or if the pan-tilt cannot rotate.
• Speed grade: Adjusts the speed of the pan-tilt control.

3) Frequently Viewed Location: Set frequently accessed positions for quick access without manual lens adjustment. Tap "Add" after positioning the camera. You can then edit a name for this location and confirm. Multiple locations can be added per camera.

4) Lens Control: The camera supports 8x digital zoom but not optical zoom, which may result in blurriness when zooming. Use the zoom in/out buttons for digital zoom. For manual focus, use the focus plus/minus buttons. Avoid frequent manual focusing to maintain image definition.

[Screenshots illustrating PTZ controls, frequently viewed locations, and lens control are shown]

3. General Settings

Device's WiFi

To change the camera's WiFi connection, tap "Device's WiFi" to modify the WiFi name and password. You can also delete the current WiFi connection to enable remote viewing via your mobile phone's network.

[Screenshot of WiFi settings shown]

Prompt

When the camera is reset, a prompt tone will sound. You can select the language for this prompt from Chinese, English, or Japanese.

[Screenshot of prompt language settings shown]

Device volume

Adjust the volume for the camera's real-time audio recording.

Smart detection

1) Configure humanoid detection and tracking. Options include "Humanoid and human face setting detection," "Humanoid detection alarm," and "Motion detection." You can also set the motion detection area and sensitivity.

2) Adjust detection area and sensitivity. If you receive frequent false alarms, reduce the motion detection sensitivity or refine the motion detection area.

3) Enable "Humanoid marker" and "Humanoid tracking" to have the camera follow and record movement when a person is detected, sending an alarm notification.

4) The camera alarms 24 hours by default. You can set specific alarm time periods.

5) Choose a custom or default alarm tone. The camera will sound an alarm when someone enters the designated alarm area.

[Screenshots of smart detection settings, including sensitivity, alarm settings, and time scheduling, are shown]

4. Advanced settings

• Video screen reversal: Adjust the image position (up, down, left, right) if the camera image appears reversed.
• Video quality settings: Configure camera light modes, video color, style, and clarity.
• PTZ adjustment: Calibrates the camera's pan-tilt movement.
• Privacy zone setting: Define areas to be masked with color boxes for privacy.

[Screenshots of advanced settings are shown]

FAQ

Q1: I can't find the two-way audio function.
A: After adding the camera, tap the "Return" icon to find the microphone and speaker icons for two-way audio. If this doesn't work, contact Hiseeu Technical Support.

Q2: There are no recordings when I click playback.
A: SD card storage: Go to Settings > Storage Management > TF card storage and check the SD card status. Reinsert the card if necessary (ensure the power is off before inserting). Cloud storage: Go to Settings > Storage Management > Cloud storage and check your cloud storage order. Cloud storage is a paid service. If issues persist, contact Hiseeu Technical Support.

Q3: What should I do if the camera is offline?
A: 1. Check the distance between the camera and your router; it should ideally be within 15-25 ft. 2. Ensure the camera antenna is vertical and upward, preferably on the same horizontal line as the router.

Q4: I am not receiving motion detection alarms on my smartphone.
A: 1. In the app, go to "Me" > "Settings" > "Push notification" and enable it. 2. Go to "Me" > "Person center" > "privacy setting" and enable all permissions. Also, ensure phone notifications for "EseeCloud" are enabled in your phone's settings.

Q5: I am receiving too many motion detection notifications.
A: Go to Settings > Smart detection and adjust the motion detection sensitivity to medium or low.

Q6: How can I set up the human tracking function?
A: Go to Settings > Smart detection, turn on "Humanoid detection", and then save the settings.

Q7: How can I set the detection area?
A: Go to Settings > Smart detection > Motion detect area. Select the desired detection area, return, and click save.

Q8: Why does it show an incorrect password when adding the camera to the NVR?
A: After the camera is successfully added to the app, it generates a random password. You must set this password in the app first before adding it to the NVR. 1. Tap the three-dot icon > Edit to find the username and camera password. Copy the random password. 2. Go to the record interface > tap the settings icon > Setup password. Enter the random password and then set a new password that matches the NVR. If your camera system has no password, you can skip this step. 3. On the NVR, right-click > "Wireless Add"; the camera should match code automatically. 4. If the password is not visible in the edit interface, tap 6 times on that interface.

Q9: How to use PTZ control on the NVR?
A: 1. Left-click the mouse to display a smart menu, then click "PTZ Control". 2. To zoom in/out, left-click the mouse, click "Zoom In", and then roll the mouse wheel to adjust the zoom level.

Q10: How to set up fixed-point cruise or auto cruise on the app?
A: 1. Tap "A" in the upper right corner for automatic cruising. 2. Tap "More" on the PTZ control > Time cruise > turn on > select "Panoramic cruise" for a 360° overall view cruise. Fixed-point cruise: 1. Tap "Frequently view location" on PTZ control > adjust the camera to the desired position > tap "Add" > confirm. 2. Tap "More" > Time cruise > select "Fixed-point cruise". The camera will cruise within the selected positions. Up to 10 preset positions can be set.

Q11: How to set up a record plan on the app?
A: Tap the settings icon > Time recording management > select the record time > add > click save.

Q12: The phone screen is too bright when I click the recording interface.
A: Tap "Me" > Settings > turn off the "Screen brightness switch".

Q13: There is no sound from the camera when viewing on the app.
A: Check if the sound is enabled on the recording interface. If it is, go to Settings > Device volume and adjust the volume. If the issue persists, contact Hiseeu Technical Support.

Q14: How can I get technical support?
A: For US customers:
Hotline: +1 9176882228 (Pacific Time 5:00 PM - 12:00 AM)
Email: Johnny@hiseeu.com
WeChat ID: 8613392810296
Skype ID: johnny.chen1204
WhatsApp: +8613392810296
Website: www.hiseeu.com
For UK & DE customers:
Email: Jason@hiseeu.com
WeChat ID: 8613392810296
Skype ID: johnny.chen1204
WhatsApp: +8613392810296
Website: www.hiseeu.com