Hiseeu A018-V1.0 Smart WiFi Camera User Manual
Model: A018-V1.0
Brand: Hiseeu
Contact Information
For US&CA:
Amazon Email: Johnny@hiseeu.com
Hotline: +1 917 338 1084 (Available Pacific Time 5:00pm - 12:00pm)
WeChat ID: 8613392810296
Skype ID: johnny.chen1204
WhatsApp: +8613392810296
Portal Website: www.hiseeu.com
For UK&EU:
Email: Jason@hiseeu.com
WeChat ID: 8613392810296
Skype ID: johnny.chen1204
WhatsApp: +8613392810296
Portal Website: www.hiseeu.com
For AliExpress:
Email: support@hiseeu.com
WhatsApp: +8618126465980
Chat on AliExpress, get fast response.
Appearance Description
The camera features the following components:
- 1. Photosensitive: Collects ambient luminosity and turns on the infrared light when illuminance is less than 3 Lux.
- 2. Reset button: Long press for 3-5 seconds to restore factory settings, indicated by a voice prompt.
- 3. SD card slot: For TF cards, used for storing and playing back video.
- 4. DC power supply (12V): For power input.
- 5. Network port and indicator light: Connects the LAN cable and indicates the device status.
[Diagram: A line drawing showing the camera with labels pointing to the photosensitive sensor, reset button, SD card slot, DC power input, and network port.]
Add Device
1. Add to smartphone
1.1 Download Free App EseeCloud
Search for the free app "EseeCloud" on the App Store or Google Play. Note: The app may be updated; if menus differ from the manual, contact Hiseeu for the latest version.
[Image: Icons for the EseeCloud App and a QR code for downloading the app.]
System Requirements:
- iOS system: iOS 9.0 version or above.
- Android: Android 5.0 or above.
1.2 Register Account
- Go to the login interface and click "Register" [Register].
- Register using your phone number or email address, then click "Confirm" [Confirm].
- Complete the security verification by pressing and holding a "tennis ball" icon, dragging it to a red dot, and then to a "tennis racket" icon.
- Receive a verification code, input it, set a password, and click "Confirm" [Confirm] to complete registration.
[Diagram: Screenshots of the EseeCloud app login and registration screens, including a security verification step involving dragging a tennis ball.]
1.3 Add camera to smartphone
(1) Scan QR Code to Connect Camera
A. After resetting the camera (it will beep), open the EseeCloud app, click "+ Add camera" [+ Add camera], and scan the QR code on the camera.
[Diagram: Screenshots of the EseeCloud app's "Add camera" process, including network configuration, scanning the camera's QR code, and connecting to WiFi.]
B. Select your home WiFi network (the camera supports 2.4Ghz WiFi only, not 5Ghz), then click "next" [next].
Note: Avoid special characters in WiFi names and passwords. WiFi passwords should not exceed 12 characters.
[Image: Screenshot of the "Connecting WiFi" screen.]
C. Aim the QR code displayed on your mobile phone at the camera lens from a distance of 15-25cm. When you hear a prompt, click the blue button below, wait for the device to connect successfully, and then edit the device name.
[Diagram: Screenshots illustrating the device scan QR code process, connection status, and adding a camera to the Hiseeu Wireless Security Camera System.]
Add Camera to Hiseeu Wireless Security Camera System
After successfully connecting the camera to your mobile phone, you can add it to an NVR (Network Video Recorder).
A. Search for the NVR connected to WiFi, right-click the mouse, navigate to "Video manage" [Video manage], "Search" [Search], and then "Add one" [Add one].
B. Alternatively, right-click the mouse, select "wireless add" [wireless add], wait for the camera match code, and after successful matching, go to "video manager" [video manager] to check the connection.
Please note: The NVR and PTZ camera must be connected to the same WiFi network.
View Camera on EseeCloud Software on PC
To obtain the EseeCloud PC software, please email:
- For US&CA: Johnny@hiseeu.com
- For UK/EU: jason@hiseeu.com
[Image: Screenshot of the EseeCloud Camera Monitoring System login and multi-camera view.]
Note: Digital zoom cameras cannot zoom in or out on the PC client.
Camera Function
1. EseeCloud Main Interface
[Diagram: Screenshots of the EseeCloud main interface with camera feed and function icons.]
Click the [menu icon] icon to see four options: Alarm push, Settings [Settings], Edit, Delete.
2. Functions Introduction
SD & HD Switch
The default picture mode is SD. If the camera image is not clear, check if you have switched to HD mode.
[Image: Screenshot showing the SD & HD switch.]
Sound
Please enable the sound button [sound button] to hear audio from the camera recording.
Screenshot & Recording
After successful recording, click "More" [More] and select "Photo album" [Photo album] to view the video.
[Diagram: Screenshots of the "More" menu and the "Photo album" for viewing recordings.]
PTZ Control
[Image: Screenshots related to PTZ Control.]
Microphone Function
[Image: Screenshots related to Microphone Function.]
Zoom and Focus
This function is for optical zoom cameras. For digital zoom cameras (WHD303, WHD902A), manually zoom in and out by horizontal viewing.
[Diagram: Illustration of pinching to zoom on a camera feed.]
Zoom in and out: This function is only for optical zoom cameras.
Focus: When zooming, if the camera image is out of focus, click this option to focus manually. If the image is normal, do not click it, as it may affect image definition.
[Image: Screenshot of zoom controls (+/- buttons).]
Frequently Viewed Location
You can set and save frequently viewed positions. Use the transfer button [transfer] instead of manually moving the camera lens.
A. Adjust the camera lens to a desired position, then click "add Preset position" [add Preset position].
[Diagram: Screenshots showing how to set a preset position.]
B. Name the preset position, click "confirm" [Confirm], then click the image in the box to return the camera to the saved position.
[Diagram: Screenshots showing naming a preset position and selecting it.]
Preset position of Optical Zoom camera
Some functions for optical zoom cameras require command codes. For example, WHD602Z and WHD103Z. Refer to the command table for details. For instance, clicking "Preset position" on the app, selecting "shortcut mode", and inputting "96" will activate auto-tracking.
[Image: Screenshot showing "Preset position of Optical Zoom camera" and a command table.]
Function Instruction
| Function | Description |
|---|---|
| Preset Position Function (For Optical Zoom Cameras WHD602Z and WHD103Z) | |
| Function description | If there is no control within 3 minutes, it will automatically return to the set guard position. |
| Preset position setting | Turn the camera lens to a position you want, Input 58, click [settings]. |
| Open preset position | Input 56, click [transfer]. |
| Close preset position | Input 56, click [settings]. |
| Preset Bit Function | |
| Setup preset bit | Turn to the position to be set, input the preset position number (1-8), and then click "setting" [setting]. |
| Transfer preset bit | Enter the preset bit number (1-8) that has been set, and then click "Transfer" [Transfer]. |
| Preset Cruise | |
| Function description | Automatically rotate to each preset position set in sequence and stay for a period of time, and stop after cruising 3000 cycles. |
| Cruise preset position 1-8 | Input 41, click [transfer]. |
| Delete preset position 1-8 | Input 41, click [settings]. |
| Auto Tracking Function (30X Optical Zoom Camera WHD103Z) | |
| Automatic return to original position | Input 58, click [settings]. |
| Open auto tracking | Input 96, click [transfer]. |
| Close auto tracking | Input 96, click [settings]. |
| Open auto tracking zoom | Input 97, click [transfer]. |
| close auto tracking zoom | Input 97, click [settings]. |
| Automatic Scanning | |
| Function description | Automatically rotate between the maximum horizontal angles of the ball machine and stop after scanning for 48 hours. |
| Start Auto scan | Input 39, click [transfer]. |
| Zoom lens debugging method | |
| 5X Optical Zoom Camera (WHD602Z) | |
| Zoom lens reset calibration | Input 85 or 83, click [transfer]. |
| The zoom lens returns to the factory settings | Input 110, click [transfer]. |
| Unable to focus at a certain multiple | Click "focus plus or minus" [focus plus or minus] to focus manually until camera lens is clear, input 80, click [transfer]. |
More Functions
[Diagram: Screenshots of the "More" menu options.]
The "More" menu includes:
- A. Detect alarm
- B. Mobile tracking
- C. Cruise
- D. PTZ adjustment
- E. Night Vision
- F. Siren
3. Setting Function
[Image: Screenshot of the "Settings" menu.]
The Settings menu includes:
- Smart detection alarm [Smart detection alarm]
- Push message settings [Push message settings]
- Recording settings [Recording settings]
- Picture settings [Picture settings]
- PTZ control [PTZ control]
- Storage settings [Storage settings]
- Advanced settings [Advanced settings]
3.1 Smart detection alarm
Motion detection sensitivity: Adjust the sensitivity of motion detection here.
[Image: Screenshot of the "Smart detection alarm" interface showing sensitivity adjustment.]
3.2 Recording setting
Video mode: Choose between "event recording" and "Keep recording".
[Image: Screenshot of the "Recording setting" interface showing video mode options.]
3.3 Picture settings
Night vision mode: Set the infrared light mode. Options include:
- 1) Smart Night Vision
- 2) Full Color Night Vision
- 3) Infrared night vision
[Diagram: Screenshots illustrating the different night vision modes.]
3.4 PTZ control
[Image: Screenshot of the "PTZ control" interface.]
3.5 Advanced settings
This section includes options like "Connect new WIFI" [Connect new WIFI], "Time synchronization" [Time synchronization], "Time zone setting" [Time zone setting], "Daylight Saving Time" [Daylight Saving Time], and "Alexa service authorization" [Alexa service authorization].
[Diagram: Screenshots of "Advanced settings" and "Connect new WIFI" interfaces.]
Time settings
[Image: Screenshots of "Time settings" and "Time zone setting" interfaces.]
The "Time zone setting" allows selection from various global time zones.
FAQ
Q1: There is no recordings when I click playback?
A: Check SD card storage in Settings [Settings] -> Storage settings [Storage settings] -> Local storage [Local storage]. Ensure an SD card is present. If not, remove and reinsert it (power off the camera first). If the SD card is normal, check if it's full and format it. If issues persist, contact Hiseeu Technical Support team (Jason@hiseeu.com).
[Image: Screenshot of "Storage settings".]
Q2: What can I do if the camera is offline?
A:
- Confirm the distance to your router is within 15-25FT.
- Ensure the camera antenna is vertical and upward, preferably aligned with the router.
- If problems persist, contact Hiseeu Technical Support team (Jason@hiseeu.com).
Q3: I didn't receive the motion detection alarm from my smartphone.
A:
- In the app, go to Settings [Settings] -> Push message settings [Push message settings] -> APP push alert message and enable it.
- Go to "Me" -> Settings [Settings] -> Enable "Push notification" [Push notification]. You will receive notifications when movement is detected.
- If still not receiving notifications, go to "Me" -> System authority settings [System authority settings] and check if all permissions are enabled.
[Diagram: Screenshots showing app settings for push notifications and system authority settings.]
Q4: There are too many motion detection notifications.
A:
- Go to Settings [Settings] -> Smart detection alarm [Smart detection alarm] and adjust "Motion detection sensitivity" [Motion detection sensitivity] to medium or low.
- You can also adjust the detection area: Smart detection alarm [Smart detection alarm] -> Screen detection area setting [Screen detection area setting] -> select the detection area -> confirm [Confirm].
[Diagram: Screenshots showing sensitivity adjustment and screen detection area settings.]
Q5: There is no sound from the camera when I view it on the App.
A:
- On the record interface, check if the sound button [sound button] is turned on.
- If it is on, go to Settings [Settings] -> Recording setting [Recording setting] and enable the "record sound switch" [record sound switch] button.
If these steps do not resolve the issue, contact Hiseeu Technical Support Team.
[Diagram: Screenshots of the camera interface with sound button and "Recording setting" with record sound switch.]
Q6: How can I get technical support?
Contact information for after-sale service and technical support is provided for US, UK/EU, and AliExpress customers, including email addresses, phone numbers, WeChat IDs, Skype IDs, and website URLs.
[Image: Screenshot of recording settings and contact details.]
