JADENS JD-168BT Thermal Label Printer User Manual

Customer Support

For any questions or concerns regarding installation and usage, please contact JADENS customer support:

• ? support@jadens.com
• ? 1-833-470-2950
• ? support.jadens.com

You can also reach out via WhatsApp by scanning the QR code provided in the original document.

Extended Warranty

To extend your warranty to 3 years, please contact Warranty@jadens.com with your order number.

1. Appearance

The thermal label printer features several key components:

• Front/Top: Feed/Reset Button, Paper Cutter, Release Latch, Power Switch.
• Top (Open): Print Head, Paper Guide.
• Rear: Power Port, USB Port.

2. Packing List

Your JADENS shipping label printer package should include:

• JADENS shipping label printer
• Power adapter
• Power cord
• USB cable
• USB-C to USB adapter (for Mac)
• U-disk (with instruction video)
• User guide
• 1 roll label

Note: If any accessories are missing, please contact customer support.

3. Printer Connection

Note: Ensure the printer is OFF before connecting. Use only the original power adapter. Unplug the printer when not in use for extended periods.

1. Ensure the printer is OFF.
2. Attach the power cord to the power adapter.
3. Connect the power adapter to the printer.
4. Plug the power cord into a wall socket.
5. Connect the USB cable to the printer.
6. Connect the other end of the USB cable to your computer.
7. Turn the printer power ON.

4. The Suitable Label Size

The JADENS printer is compatible with any Thermal Direct Label and supports a width range from 1.57 inches to 4.1 inches, and a length over 1.18 inches. It is ideal for 4"x6" labels.

Label Standard Sizes:

• 4"x6"
• 4"x3"
• 4"x2"
• 3"x2"

5. How to Feed Label

1. Ensure the printer is OFF.
2. Pull the release latch to open the printer cover.
3. Place the roll label inside or insert the fan-fold label from outside at the tear-off point. Adjust the paper guides to fit the width of the paper.

Note: The label you peel off should be facing upwards, towards the ceiling.

After loading the label, close the cover and turn on the power. The JADENS printer is now ready to print.

Tip: Anytime you change the label size, run the automatic label identification by pressing and holding the feed button until you hear one beep.

6. Installation for Windows

Note: It is recommended to close any security software before installation to prevent interference. You can re-enable it after installation.

Supported Systems: Win 7 or later, Chrome OS, Linux, Win ARM.

An installation guide video is available on the U-disk.

Step 1: Install the driver

1. Connect the printer and computer (skip if already done).
2. Install the driver: Copy the driver file (e.g., 'Label Printer Driver Setup.exe') from the U-disk to your PC, then open and install it. You can also download the latest driver from jadens.com/support/download/label-printer-drivers/.
3. Click 'Get USB Port' to identify the USB port connected to the printer, then click 'Setup' to complete the printer setup.

Troubleshooting: If you see a 'Printer Disconnected!' message, ensure the printer and computer are properly connected via USB and the printer is powered on. Reinstall if necessary.

After setup, check your computer's 'Printers & scanners' settings to confirm 'Label Printer(4inch)' is installed. Print a test page to verify successful installation.

Note: If printing fails, restart your computer and printer, then reinstall the driver. Repeated installations may create duplicate printer entries; always use the latest installed version.

Step 2: Add the Bluetooth of Printer

Ensure the printer and computer are connected via USB cable. Navigate to 'Settings' > 'Devices' > 'Bluetooth & other devices' > 'Add Bluetooth or other device'.

Find your Bluetooth printer (e.g., 'JD-168BT_XXXX') and connect using PIN '0000'.

Step 3: Match the COM port

1. In 'Bluetooth & other devices', go to 'More Bluetooth options' > 'COM Ports'. Note the 'Outgoing' COM port number for your printer (e.g., COM4).
2. Go to 'Printer & Scanners', find 'Label Printer(4inch)', click 'Manage', then 'Printer properties', and select the 'Ports' tab. Match the printer's COM port to the one identified for your Bluetooth connection (e.g., COM4). Click 'OK'.

Note: Ignore any 'Driver is unavailable' messages; they are normal and do not affect printing.

You can now unplug the USB cable. Open a PDF file and select 'Label Printer(4inch)' to print. You can adjust printer preferences like darkness, speed, and size before printing.

Note: If printing fails, restart your computer and printer, then reinstall the driver.

7. Installation for Mac

The JADENS printer is compatible with macOS v10.9 or later. An installation video is provided on the U-disk.

Step 1: Install the driver for Mac

1. Connect the printer and computer.
2. Copy the driver file ('Label Printer-MacOS.pkg') to your desktop and install it. You can also download the driver from jadens.com/support/download/label-printer-drivers/.
3. If prompted with a security warning about the app not being from the App Store, click 'Open Anyway' (or navigate to 'System Preferences' > 'Security & Privacy' to allow it).
4. Follow the on-screen installation steps until the 'Installation was successful' message appears.
5. Open 'System Preferences' and click 'Printers & Scanners'.
6. Click the '+' button to add a new printer.
7. Select 'Thermal Label Printer' and choose 'Select Software' from the dropdown menu.
8. Select 'Label Printer' and click 'OK'.
9. Click 'Add' to complete the printer installation on your Mac.

Note: You can now print directly. For advanced settings like printing density and speed, refer to Section 8.

If printing fails, restart your computer and reinstall the driver.

8. Printer preference setting

8.1. Printer preference setting for Windows

Navigate to 'Settings' > 'Devices' > 'Printers & scanners'. Select 'Label Printer(4inch)', click 'Manage', then 'Printer Preference'. Here you can adjust print page size, print speed, and density.

(1) Setting the paper quality

Go to 'Page Setup'. Choose the page size corresponding to your label size. Common shipping labels are 4"x6".

(2) Setting the print density and speed

In the 'Page Quality' tab, you can adjust printing speed and darkness. For density, if labels appear light, increase the value. Recommended settings:

• Windows: Density 8-12
• Mac: Density 2-5

(3) Print a sample file

Open a PDF file (e.g., 4"x6" size) in Adobe Reader. Click 'Print', ensuring 'Label Printer(4inch)' is selected. For best quality with Word files, convert them to PDF first.

In the print dialog, you can access 'Properties' to set page size, printing speed, and density.

Note: Ensure the label size loaded in the printer matches the size settings in the print dialog.

Preview and adjust settings like print size and density. Click 'Print'. If you need a PDF editor, search for 'Bartender' on support.jadens.com.

8.2. Printer preference setting for MAC

Open a sample PDF file (e.g., 4"x6" size) and click 'Print'.

Click 'Page Setup' to select the desired page size.

Note: Ensure the page size matches the loaded label size to prevent misaligned or cut-off prints.

If no suitable size is listed, click 'Manage Custom Sizes', input the width and height, then click 'OK'.

Click 'Printer Preference' > 'Printer Features' to set 'Darkness' and 'Print Speed'.

After setup, click 'Print'.

Tips: Higher darkness values result in darker prints. If labels are too light, adjust the darkness setting.

9. Smartphone APP Setup

Go to support.jadens.com to find and download the smartphone app and user manual for Android and iOS by searching for 'latest app'.

10. Important Tips: Print label of multiple size using 'Take a snap shot'

The 'Take a snap shot' function helps resolve most print problems by allowing you to print specific areas. Here's how to print labels with non-standard sizes:

(1) For Windows:

1. Open the PDF in Adobe Reader.
2. From the top panel, select 'Edit' > 'Take a Snapshot'. Choose the area you want to print.
3. Click 'Print', set the page size to match your loaded labels, and then print.

Note: Ensure the page size matches the loaded label size to prevent misaligned prints.

(2) For MAC:

1. Find the 'File' menu in the top-left corner of your desktop. Click 'Open', then 'Desktop', and choose your PDF file (or open it with Adobe Reader).
2. From the top panel, select 'View' > 'Rotate View' > 'Clockwise' so labels appear side-by-side. Skip if labels are already oriented correctly.
3. Select 'Edit' > 'Take a Snapshot'. Click and drag over the specific area of the label you need to print.

11. Frequently asked questions

For frequently asked questions, please visit support.jadens.com.

12. Pro tips

• Anytime you change label size, run the automatic label identification by pressing and holding the feed button until you hear one short beep.
• Press the feed button on the printer to skip a blank label.
• To run a self-test, press and hold the feed button until you hear two short beeps.
• Avoid using poor quality labels as they can damage the printer.
• Regularly clean the printer head as outlined in the Maintenance section.
• If paper is jammed: Turn off the printer, let the print head cool down. Open the cover, ensure the rubber roller is clean. If dirty, clean with an alcohol pad. Allow to dry before turning the printer back on.

13. Driver removal

For Windows:

Before removing the driver, ensure the USB port is removed from your computer. Go to 'Settings' > 'Device' > 'Printer & Scanners'. Select 'Label Printer(4inch)' and click 'Remove device'.

Click 'Print server properties', find the driver 'Label Printer(4inch)', click 'Remove driver and driver package', then click 'Delete'. Confirm the deletion.

For Mac:

Before removing, ensure the USB port is removed from your computer. Go to 'Launchpad' > 'System Preferences' > 'Printers & Scanners'. Find 'Thermal Label Printer', click the '-' button, and then click 'Delete Printer'. Confirm the deletion.

14. LED indicator

15. Specifications

16. Safety tips

• The printer head can become very hot after printing. Do not touch it until it has cooled.
• Do not bend the power cord excessively or place objects on it, as this could cause a fire.
• Keep the printer out of reach of children.
• Use only approved accessories and do not attempt to disassemble or repair the unit yourself.
• Keep the printer away from water and other objects that could cause damage.
• Unplug the printer when not in use for long periods.

17. Maintenance

Cleaning the Print Head

The printer head is a sensitive component located on the upper part of the printer when open.

Caution: The print head can be very hot while the printer is running.

1. Ensure the power switch is OFF. Remove the power cord and open the printer cover. Wait a few moments for the print head to cool down.
2. Clean the print head using a 70% Isopropyl Alcohol swab. Do not use water.
3. Wait 2-3 minutes for the alcohol to dry completely, then close the cover.
4. Connect the power cord and print a test page to check if it is clean.